This week i tested SCp again (whe use topdesk now) but i came to the following.....

There is now a billing option and that is nice, the export option is useless nobody works with the application it support.

But have they tought on the following? When is something ready for billing?

When the project is closed, so the invoice department must see only real billable tickets

The the other problem, most of our clients have a SLA for fixed pricing except if it is a project that is not coverd by the SLA. But there is no option to tell SCP the this is a billable ticket..

It is nice but is done HALF.....