In the ServiceDesk / Admin / Category panels, the Category, sub Category and Items are displayed sorted alphebetically. But when I look at those same items in the requestor interface, they are sorted by the SQL item number and so Requestors spend quite a bit of time searching through them. Is there a way to sort the items alphabettically for the Requestor view?

Perhaps a sample will help:

From ServiceDesk / Admin / Category screen:

Category:

Desktop

Sub Category:

Adobe Acrobat

Adobe Reader

AV Kaspersky Client

AV Trend Micro Client

Internet Explorer 6

Internet Explorer 7

Linux OS

Mozilla

Windows 2000

Windows 7

Windows XP

Windows XP Embedded

From ServiceDesk / Requests / New Requests screen:

Category:

Desktop

Sub Category:

Windows 7

Internet Explorer 6

Internet Explorer 7

AV Kaspersky Client

Mozilla

Windows 2000

Windows XP Embedded

AV Trend Micro Client

Adobe Acrobat

Windows XP

Adobe Reader

Linux OS