Hi - I upgraded my OpManager last night from 8721 to 8812. After the upgrade, the ‘New Request’ button on all the panels changed to ‘New Incident’ and the technicians are finding it confusing.
On all the Panels, where there used to be a button for ‘New Request’ the button now says ‘New Incident’.
I am attaching a file to show my issue.
I do understand the ITIL processes and I understand that you are moving the entire product to ITIL standards, but until I get funding to upgrade from ServiceDesk Professional to Enterprise, I cannot rollout a Service Catalogue for Requests and a full ITIL-compliant Incident module and my technicians are going to have to continue using the Request module to handle both. Therefore I would like to rename these two ‘New Incident’ buttons back to ‘New Request’ for now.
Please let me know if there is a way to do this. Thank you very much