Creating New Query Reports :)
Dear Team:
I need a Query report on how long a request takes to go from unassigned to assigned and how long it takes to go from assigned to Compeleted .
Available Columns :
Requester,Technician,Subject,Category,Priority,Created Time,Assigned Time,Completed Time
Filter Options :
Date Filter from xxxxx to xxxxx
Group by :
Technician time
summary type :
Average of (Time Spent from unassigned to assigned ) and then (Time Spent from assigned to Compeleted )
Please Help me
Regards
N.M