Hi,

    I'm not sure if this has been fixed in a later version but we have a situation where if a user emails an image to us within the body content SC+ adds the virtual directory link within Apache as https://<URL>/inlineimages/workorder/<RequestID>/<Filename>.  If a request is added by a contact through the client portal, or if a support rep adds it manually for phone-raised requests, the URL looks like https://<URL>/inlineimages/WorkOrder/<RequestID>/<Filename>.  This means that the images aren't displayed because the WorkOrder folder is specified with different cases and Apache is case-sensitive.

 

    If there's a configuration change I can make to resolve this please let me know, otherwise if you're able to standardise this in your code it would be much appreciated.

 

Regards,

    Andy