Support link and monitor link throwing exception in AM

Support link and monitor link throwing exception in AM

Recently, we have been getting cpu utilization alarms from Am server spiking above 95%.  I also noticed that when I click on the support tab and server links in the monitors>Icon View>, it gives the error below:

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NoClassDefFoundError com.adventnet.awolf.chart.ChartInfo.generatePieChart(ChartInfo.java:1220) com.adventnet.awolf.tags.AMWolf.doEndTag(AMWolf.java:116) org.apache.jsp.jsp.TomcatDetails_jsp._jspService(TomcatDetails_jsp.java:3067) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:689) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:689) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:689) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) com.adventnet.appmanager.filter.ExtProdIntegFilter.doFilter(ExtProdIntegFilter.java:91) com.adventnet.appmanager.filter.AAMFilter.doFilter(AAMFilter.java:72) com.adventnet.nms.webclient.i18n.EncodingFilter.doFilter(EncodingFilter.java:70) com.adventnet.appmanager.filter.UriCollector.doFilter(UriCollector.java:469) com.adventnet.appmanager.filter.LoadTimeCalculator.doFilter(LoadTimeCalculator.java:41) com.adventnet.appmanager.filter.SessionFilter.doFilter(SessionFilter.java:147) 

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.20 logs.
 
Also, the createsupportfile.sh command hangs with the following error:
Zipping the log files. Please wait for some time...
java.io.FileNotFoundException: /opt/ME/AppManager9/working/../logs/stderr30941.txt (No such file or directory)

 

Apache Tomcat/5.5.20

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