Warn users who try to pickup a ticket if the ticket has been picked-up moments before
Currently there is no warning when you pick up a ticket which has just been picked up (and gui updates are no more often that 3mins so it's easy to miss).
Can this be added as a feature?
In the meantime is there any existing functionality which could be used to alleviate this (such as mail notifications to a group when a ticket is picked up)
Can this be added as a feature?
In the meantime is there any existing functionality which could be used to alleviate this (such as mail notifications to a group when a ticket is picked up)