SDP Asset page completely blank
When I try to go to the Asset page while signed in as my account (SDAdmin permissions) I get a completely blank page. I have let it sit for over half an hour before and it doesn't ever load. I can view them on the Android and iOS apps, but across devices
Deploying two different versions of the same .ISO
Hello, We have over 50 clients and we are currently pushing Windows 11 to most of them. One of the clients wants a custom .ISO built but I can't figure out a way to deploy it while we are upgrading other clients with the standard .ISO. Does anyone have
-DSkipForcedBackUp_14840=true is ignored
I'm upgrading from 14840 to 14930 but the flag -DSkipForcedBackUp_14840=true is ignored and I can't skip the backup step. I've cheked UpdMgr.bat before and after I started the upgrade and the line is there copied from the website. I've restarted the update
Run a custom Robocopy script every day
I have a robocopy script that I need to run from 3:30am to 5:30am every day: robocopy {SOURCE} {DESTINATION} /MIR /R:1 /W:1 The reason we use this script is because it is a very large folder (400-500Mbs) and we need to only copy the changed files to conserve
Error importing SSL certificate
Hello, We are having an issue regarding the import of an SSL Certificate, as we load the .crt file and the .key we get the following message. The error happens as it is “Extracting the data from the loaded files”, it doesn't say anything that we can try
ServiceDesk Plus Cloud API - upload file attachments using MS Power Automate
Hello, I am using MS Power Automate ("PA") to upload file attachments from Sharepoint to a ServiceDesk request via the API. I am getting a response from the API that I am not understanding. The response is: { "response_status": { "status_code": 4000,
Cannot delete items from IT Assets list
Hi, I have error Cannot delete assets because UEM Product is unreachable, and some/all of the assets have UEM Product agents. when i want to delete data laptop in IT Asset.
Check if the external website is added in security settings.
Trying to add the Zia wiget to my website in wordpress. I have published the code but the website shows this error. Check if the external website is added in security settings.
14930 - Field and Form Rules Custom Script, Pick and Checkbox Values Wrong
After upgrading to build 14930, our Field and Form Rules that are using custom scripts to pull the values for certain fields are now pulling what appears to be some kind of an ID number instead of the actual value. Before I go through the trouble of rewriting
Reports not working after migrating to a new server
Hi, we performed a migration to a new server following the guide (https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-from-one-server-to-another) Everything is working as expected. However, all reports show the following
Task Due Time won't Stop (hold) if the Task Status is set to Onhold (Problem)
Hello Everyone, If we've manually/auto. set the Task Scheduled Start and End Date for the Task Owner to Resolve/Close the Task but due to some dependencies the Task Owner sets the Status to Onhold by mentioning the reasons on the Task Comments section,
This version is not applicable for this target (Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64)
Hi! I have some issues to run Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64), we recevie "This version is not applicable for this target" on our Windows 11 22H2 machines. But when we download Windows11.0-kb5027397-x64.msu
Web filter doesnt apply when using InPrivate Mode (MS Edge)
Hello, What is up with the web filter of allowed websites not being applied when using InPrivate mode? When you deploy a web filter policy on a computer, the user are able to bypass the filter by surfing InPrivate. Is this how it's intended to work?
Do not enforce MDM app install on personally owned android devices
I have integration with GSuite and enabled third party Android Mobile Management for the devices. However I do not want to enforce MDM App installation on personal devices and need to ensure that it is done only for corporate android devices (The attached
Issues Upgrading Asset Explorer
Trying to move from Build 7300 to the next version and get a pop up window error to contact support.
failure upgrade from 14750 to 14840
Hi , I'm having issue to upgrade from 14750 to 14840. The upgrade is went well at the start but in the end just a pop up message say Failure , please check the link https://www.manageengine.com/products/service-desk/upgradefailure.html. Anyone got any
certificate error in updatemanger
Hello I am using version 11.2.2300.2 of Endpoint central I downloaded the PPM file to update to version 11.3.2400.36. I downloaded and imported the certificate from the link in the update window,(ppmsigner_publickey.cert) But after I select the PPM file,
Failure while collecting event log data - ADAudit Plus
Dispite disabling a domain controller under domain settings i still get "Failure while collecting event log data - ADAudit Plus" notifications
MFA Customization page
Hi!!!! I need to customize MFA page to my company branding. Actually I have this screen. Is it possible to rebranding? If not, could you add as a feature? Best regards
Google Chrome updates
Every time I install a Google update on a server using Endpoint Central, it installs the new version of the Google updater Internal Service without uninstalling the old version. This causes the server to have multiple services that aren't running, which
SAML auth with EntraID fails with error code 60
We have setup the following attributes for authentication on EntraID And these attributes on SDP MSP: Am I missing something?
Password reset failed
When resetting the password via email, after entering the verification code and the corresponding answer, it will prompt 'You do not have permission to perform this action'! How to view the log?
aruba clearpass cppm mib upload
I'm trying to upload this mib file from Aruba into opmanager and keep getting this error message. Exception:Reading/Parsing MIB:com.adventnet.snmp.mibs.MibException: IMPORTS failed: import mib ARUBA-MIB does not contain clearpass
Email processing
I require some more complex incoming email processing. I need to be able to create a change or problem from an email. I need an email needs to be matched to existing tickets with a reference from a custom field
Read Only Inactive
Hi, I'm trying to configure a read only server but it always shows as inactive. I think I've followed the guide correctly except I do notice in Read-Only Server guide under the troubleshooting section it says to check pg_hba.conf on the primary server
SDP Cloud failure with O365
For no reason our mail fetching from SDP Cloud has stopped, nothing in SDP logs or Microsoft side that gives any indication. Removed O365 Mail integration to add back in again and successfully pass the Microsoft SSO stage but fail afterwards with a mesage
Unapproved Patches Are being Deployed Automatically
Central Server : 11.4.2500.05 Behaviour first noticed this morning. Has anyone else noticed this behaviour?
Portal customization
Hi! When I click on my icon Portals I have this information: How I can change the indicated logo? Thanks in advance
Has something changed with the Desktop Central Agent Service regarding patch mgmt? Our SentinelOne EDR is triggered by some updates
Anyone have this sort of trouble? Some windows updates or others are triggering our SentinelOne EDR software. Sometimes the Threat files are any of these, listed with the "Detecting Engine": Threat Details Detecting Engine 5beceb.rbf ['On-Write Static
"Unknown Error Occured" Error Message
Hi Support, One of the technician are encountering this error message everytime logging in to the account. How to fix this?
Users from Active Directory can not authenticate
Hi Friends In our active directory, we have a group that for security mandates has been configured in permissions like pictures in attachments. All users that imported from the active directory and are members of this group, cannot login into SDP via
Multi-Factor Authentication on endpont - Not Working
Hi, I’m in the process of enforcing MFA enrollment and MFA on our servers/endpoints using ADSelfService Plus. After completing the configuration and running some tests, the GINA application is triggered. However, only the Reset Password/Unlock Account
Not Installed Software Listed In Inventory
I am managing our licenses at the moment using Desktop Central 7, and this morning I noticed that one of our pieces of software is showing as installed on one of our training PCs. When I checked the PC, the software was nowhere to be found. There was,
Broken logo on login and main admin screen
Hi, I have on the first screen broken logo with text AdselfService Plus (screen attached), this logo is also when admin login on main screen upper left cornet, how to remove this logo from here?
ppmsigner_publickey.crt expired
Hello, This cert expired today. I tried to make update of our MDM Plus, but cert expired. Can I do something, or is it problem of Manage Engine Corp? Thanks Jan
Worklog description disappears in resolution if you click status
Hello! When our technicians are in the solution field and choose to add a work log, the "Description" field disappears if they click on the dropdown list for statuses (see image). Is this a setting we have somewhere, is it a bug, or is it working as intended?
In our dashboard resolved tickets dont show up in the home dashboard and in reports of completed requests
Hi In our organization when we finish a ticket we RESOLVE it and we dont CLOSE it, we only CLOSE when there is nothing we can do about it. In the settings the status resolved is in the completed section in the statuses tab, yet when we resolve tickets they dont show up as completed and only the closed ones show up. Thank you
How to view or reset the default admin security questions
ADSelfService plus was set up by someone who's left & while they recorded the admin password, they didn't record the answers to the security questions. I can log on as .\admin but then get: Currently on build 6402 but about to update to 6510. Logging
Problem with adselfservice on-premise server migration
Hi, I need to migration Adselfservice to the new server, so I follow this official guide, but have problems: https://www.manageengine.com/products/self-service-password/kb/adself-service-installation-server-migration.html Old server is: -windows 2012
Unable to generate Report: SDP 14.9 Build 14940
When I try to generate report I get below error: This is for advance matrix reports and for Tabular matrix report Please I need help
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