Integrating Service Desk Plus MSP with Whatsapp
Hi guys, I hope everyone is well!
I am trying to integrate WhatsApp into my current hosted instance, but I can't make it work! I followed every single step on https://pitstop.manageengine.com/portal/en/kb/articles/whatsapp-integration-with-servicedesk-plus-msp; however, upon sending a message to my WhatsApp number (configured with Twilio), I am not getting any automatic template response. I feel like I am stuck on the Authorization step as the documentation says:
- To finalize, message your Twilio/Business phone number to initiate the authorization process.
Has anyone configured WhatsApp yet for their instance? Does anyone know how to pass the authorisation step? I really appreciate your help guys, I hope someone will give me hand with my integration :) I look forward to your suggestions