Requests not showing in Table View
Hello, we have upgraded to version 14940 and just one user is having an issue when looking at requests in Table View (other views are okay but unable to search on those). We have tried clearing any filters and Columns but get an error message "Field Account
Service Desk Plus Server wont start
Server hanging on Server Started............................. Showing error "server shutdown - for esm, dynamic configuration folder are missing" when i execute run.bat
Report export
After install latest service pack we can not export report to pdf. Following error happening.
Error message when updating Assets
Error in componentVendorFormCannot read properties of undefined (reading 'nodeValue') It happens when: Adding a Model to a Server. When selecting a Product for a Non-IT Asset This has been present since at least 14820
Subject: Mail Fetching Issue – Error Folder Setup & Schedule Conflict
Mail fetching stopped working a couple of days ago. I see a notification prompting me to set up an error folder, but the instructions are unclear, so I'm not sure if I configured it correctly. Should the folder be created under the Inbox of the email
Assets - Users whose accounts are disabled.
We have noticed that when you disable a user account, their assets become removed from their SD+ user account. Therefore when someone leaves and we disabled their account, and then go to check what assets they need to hand back, we have no record of what
Add approval level via API
Hello, I am trying to create a new approval level via the API, but I am encountering the error: "The user does not have this permission." However, I am using an administrator user, and I believe this permission should already be granted. Could you please
AMD Epyc processors not being counted correctly in EC Inventory
We are running Endpoint Central v. 11.3.2428.21 and noticed that it is misreporting the number of virtual processors in the Inventory of machines with AMD Epyc (7571) CPUs. We have machines with 2 - 4 virtual processors in them, but EC shows all of them
Having issues making API calls from Jira automation
We are trying to have AD user creation driven by a Jira form that a user submits with the new user's information. When the form is submitted, Jira Automation pulls data from it (First name, last name, email, etc) and then is configured to make a HTTP
Incident Templates using incorrect template
We have a few incident templates in our system with the following labels: System Incident Cyber Incident Data Incident We have recently come to realise that all our system incident tickets are showing the "Cyber Incident" template in the Template field
Scheduled scans not performed
Hi, After updating Endpoint Central from 11.3.2428.22 to build 11.3.2428.28, non of the scheduled scans is performed. I have to run them manually. Does anyone have this issue? 1) Database scan 2) Inventory scan:
StockHolding | VAPT | OpManager | Support
Hello Team, Customer is facing vulnerability in OpManager. Product Version : 12.8.188 Database details : MSSQL 13.0 Issue Description : Customer is facing vulnerability in OpManager. Kindly find below about page screenshot and attached VAPT file. Thanks
mobile application problem
I need help regarding the Service Desk Plus Mobile Application. I have set up a form in the system and added les for form load, field change, and form submission. However, the rules are fully applied when I use the web browser, but when I use the mobile
List of Service Categories are still showing up after deletion
Hello, I had previous Service categories long time ago which I deleted from service category section, however, In the service category menu in the request or incident they are still showing up. Please advise how to remove. Thanks
Failure. Request ID(s) 60 cannot be assigned to the selected technician.
Hello team, I cannot assign the requests to the technicians. When I go to Requests and check the box against the request then go to assign > Select the technician, I receive the following message: Failure. Request ID(s) 60 cannot be assigned to the selected
Scheduled Backup Password Reset
Hello, We are running an eval edition of ServiceDesk Plus on Debian 12 and want to apply our official license file. To apply our license file, we need to reset the default "Scheduled Backup Password". I have tried this and get the following 2 errors:
Can't edit software license in ServideDesk Plus
Hello, we are trying to edit a software's licence in Service Desk Plus, but it has expired, but when we click on edit the page goes blank and doesn't show anything. What could be causing this?
Connector port 24 does not exist in Stage_Close_6_6 statement
Dear team, I am encountering an issue in the workflow configuration where a connector is referencing 'Port 24,' which does not exist in the 'Stage_Close_6_6' statement. I’ve reviewed the workflow but couldn’t locate or resolve the error. Could you please
Software License Bulk Import Issue
I am having an issue importing software licenses using the import from csv. I have followed the sample csv but get the error "The header labels are not in the recommended format". Does someone have an actual csv file that I can use as a template?
Zoho directory not updating User fields to Service Desk Plus
Hi We have noticed that since the start of 2025 new users created in Service Desk Plus from the Zoho Directory are missing some information. Zoho directory is picking up the user Department from Azure, but not syncing the Department with the users record
Service Desk Plus - Cross Timezone Issue
Hello everyone. I would like to raise this concern or issue if anyone encounter this kind of problem in logging in Service Desk Plus. It will display about Cross Timezone. I did my troubleshooting and issue still occurs. Troubleshooting -Adjust the correct
Endpoint Central PXE port in use
Hello, we are trying to configure/use the Os Deployment service but we got the following message: Saying the port 69 was in use, we went to the link attached to it regarding on how to fix it but when we did execute the command that was mentioned we didnt
A Form Rule that is executing a Custom Function causes the Service Template to break.
As per the title, I have created a form rule with these rules (generalised): Additional Field is a Pick List Execute when a request is: Created & Edited on field change of {Additional Field} Conditions: {Additional Field} is "No" Actions: var confirm
Issue - Unable to reach the SCEP server. Make sure that the device can reach the SCEP server and the SCEP URL is in HTTPS format.
Hello, We are trying to setup SCEP profile to deploy user certificate on Android Mobile Device. We receive the following error: Unable to reach the SCEP server. Make sure that the device can reach the SCEP server and the SCEP URL is in HTTPS format. From
server ssl certificate has expired
please see below -- it will not allow us past this screen even when we try. Not all function are working if we do get past this screen in ME either -- also disk usage has crossed the threshold error also - ticket number 0376910
Build 14930 - Additional Field "Allow numbers only" validation failing due to leading zeroes
We use an additional field for inputting employee IDs. Those IDs are a fixed length with leading zeroes. We have never had an issue using the "Allow numbers only" validation for this field, as all of the individual characters in an employee ID are numbers.
Left requests panel refresh bug
Since about 2-3 updates ago, when viewing a request, the list of requests on the left hand side is not being refreshed anymore. I always had the refresh set to the following and both, the main list of requests were refreshed every 3 minutes and the list
The problem with the updated version to 14600 "The patch cannot be applied further as some exception occurred during pre-validation. Hint Refer logs for more details."
When updating ManageEngine SDP using the console to version 14600 from version 14505, it writes an error "The patch cannot be applied further as some exception occurred during pre-validation. Hint Refer logs for more details.". I also provide information
Problem with installing SDPLUS MSP 14.x and up
Hi every time I try to install ServiceDesk Plus MSP version 14.x or greater I get error with Postgres Database (cannot start). When I try to ./initPgsql.sh i get error saying problem with timezone setup - Permission Denied. I tried to verify md5 hashes
Mailbox is not accessible
Hi all, On the Incoming Mail Server Settings, there is error "Mailbox is not accessible : "Error while connecting to mail server.". In the meantime, mails will not be fetched in the mail fetching schedule." No issue on the Outgoing setting. i just recently
Error changing any option in General Setting - Advanced portal settings
Hello, When I change any setting, appear a allert in the browser saying (sorry, it's in portuguese): In english: If you change the alias URL: SAML authentication will be disabled and service provider URLs will change. To turn authentication back on, you
database file size and log file size increase drastically!
I’ve encountered an issue during the restoration of a backup using the following command. restoreData.bat --dbmigration During this action the database file size and log file size increase drastically. Why does this happen? The database is originally
How can I include the custom defined field value in my query?
I can add a request by sending the following JSON to API: { "request": { "description": "request description", "requester": { "id": "6906", "name": "Leo" }, "subject": "Time off/Over time application", "template": { "id": "3906" }, "udf_fields": { "udf_pick_5706":
Can't apply MDM via Apple Configurator
Hello, I am receiving "Invalid Profile" error during the Apple setup process. I am trying to set up an iPad 9th generation, supervised, with Apple Configurator 2. The profile and blueprint is the same that I've been using for nearly two years. Device
Can't export reports that contains graphics
Hello, since upgrade from older versions to latest, we have some exports (PDF, XLS...) that stucks un "generating". The same report without graphics is exporting correctly. We have no 14.9 b30, SQL Server... Thank you.
Change Workflow doesn't respect Closure Rules
In our Emergency Change workflow, we go as fast as possible to Stage 4 to implement the change, then we go to Stage 3 to Approve the Change and make it permanent or decide if we need to do a rollback. We've set Stage 4 to require all Tasks to be completed
File copying does not work
Hello. After the last update, file copying does not work again. I turned off the firewall and it didn't help. I see the following entries in the logs: 18:53:20 File transfer Command: 'FILETRANSFER INITIATE 20355843090580 616735 Qc9Mxa0t1l8B6RI9XBO1c89_ln1raM3H'
OPM Enterprise : binary required for installation
Hello, I have upgraded my opm version from 12.7.187 to 12.8.0.401 2 weeks ago. The ppm used for the upgrade are 12.8.003 & 12.8.0.401 I need now to install a new probe, the problem is that my licence show this build number : 12.8.270 For which i do not
Tomcat CVE-2024-50379
From what I can see Servicedesk Plus is still on Tomcat version 9.0.87 since July.
Software installation fails on Ubuntu
First of all I just made an upgrade to DC Version 10.0.342. When I try to add Software Packages for Ubuntu it doesn't show up in the list. I only see Windows & MacOS. Second thing I discovered is, when I try to install Software on Ubuntu with the predefined
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