Hello Everyone,

If we've manually/auto. set the Task Scheduled Start and End Date for the Task Owner to Resolve/Close the Task but due to some dependencies the Task Owner sets the Status to Onhold by mentioning the reasons on the Task Comments section, but the Due Time won't stop and still calculate the time spend (Time Elapse) as it stops for the Service/Incident Requests. 

Regards,

Wajahath Farooq