In our dashboard resolved tickets dont show up in the home dashboard and in reports of completed requests
Hi
In our organization when we finish a ticket we RESOLVE it and we dont CLOSE it, we only CLOSE when there is nothing we can do about it.
In the settings the status resolved is in the completed section in the statuses tab, yet when we resolve tickets they dont show up as completed and only the closed ones show up.
Thank you
Topic Participants
aringel
Sriram K.S
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