Permission to push Windows agent
When trying to install the Windows agent from the agents screen it's failing every time. I have a service account configured in ELA and on each server the use is a member of DCOM and Event Reader local groups and has the correct cimV2 namespace permissions. I've also check the required ports (445 etc) are open.
When trying to push the agent I see the following in agentinstaller logs on the ELA server:
When trying to push the agent I see the following in agentinstaller logs on the ELA server:
[12:39:59:104]|[04-09-2025]|[AgentInstallerLogger]|[INFO]|[6929]: Going to install agent for SERVERNAME|
[12:40:02:105]|[04-09-2025]|[ADSAgentInstall]|[INFO]|[6929]: ( REMCOM ) MachineName:: SERVERNAME - ErrorMessage :: Cannot create a file when that file already exists....Couldn't connect to \\SERVERNAME. - OutputMessage :: V2 Remote Install Tool :Initiating Connection to Remote Service . . . Failed.. |
[12:40:02:105]|[04-09-2025]|[AgentInstallerLogger]|[INFO]|[6929]: Status after using :RemComImpl.installMsi17 using device-name:SERVERNAME|
[12:40:02:105]|[04-09-2025]|[AgentInstallerLogger]|[INFO]|[6929]: Status after using :RemComImpl.installMsi17 using device-ipaddress:10.99.1.26|
[12:40:02:105]|[04-09-2025]|[AgentInstallerLogger]|[INFO]|[6929]: ADS installation failed, trying with WMI|
[12:40:02:543]|[04-09-2025]|[AgentInstallerLogger]|[INFO]|[6931]: errorMessage is - Cannot create a file when that file already exists.
Couldn't connect to \\SERVERNAME
|
[12:40:02:543]|[04-09-2025]|[AgentInstallerLogger]|[INFO]|[6931]: outputMessage is -V2 Remote Install Tool :Initiating Connection to Remote Service . . . Failed
This feels like we don't have the correct permissions applied but I cannot see what may be missing going by the documentation. Any ideas or has anyone come across the same issue?
This feels like we don't have the correct permissions applied but I cannot see what may be missing going by the documentation. Any ideas or has anyone come across the same issue?