Dear Support Team,

I am experiencing a critical issue with AdManager Plus v8 after attempting to restore a database. The service stops immediately after starting

• Error in wrapper Logs:
  

  INFO   | jvm 1    | 2025/03/29 23:02:35 | Modules already Populated

  INFO   | jvm 1    | 2025/03/29 23:02:35 | 

  INFO   | jvm 1    | 2025/03/29 23:02:35 |      ModulePreStartProcess :: Persistence::DBAUDIT[ STARTED ]

  INFO   | jvm 1    | 2025/03/29 23:02:35 | Persistence                                       [ LOADED ]

  INFO   | jvm 1    | 2025/03/29 23:02:35 |      ModulePostStartProcess:: Persistence::DBAUDIT

  INFO   | jvm 1    | 2025/03/29 23:02:36 | Stopping Module processors

  INFO   | jvm 1    | 2025/03/29 23:02:36 | 

  INFO   | jvm 1    | 2025/03/29 23:02:36 | ModuleStopProcess:: Persistence::DBAUDIT     [ STOPPED ]

  INFO   | jvm 1    | 2025/03/29 23:02:38 | 

  INFO   | jvm 1    | 2025/03/29 23:02:38 | 

  INFO   | jvm 1    | 2025/03/29 23:02:38 | Problem while Starting Server

  INFO   | jvm 1    | 2025/03/29 23:02:38 | System halted

  STATUS | wrapper  | 2025/03/29 23:02:41 | <-- Wrapper Stopped

  WARN   | wrapper  | 2025/03/29 23:02:51 | Timed out waiting for wrapperServiceMain
  
  

Environment:

• AdManager Plus Version: 8.0

• OS: Windows Server 2025

• Service Account: Domain Admin (full NTFS permissions on installation directory).

Steps Taken So Far:

1. Verified service account has full permissions on the installation directory.

2. Confirmed database restoration was completed without errors.

3. Checked for disk space/memory issues (none detected).

4. Restarted the server and retried service startup (no change).
   

Let me know if you need additional logs or system details. I appreciate your prompt assistance.

Best regards,