Zoom Patch for Mac always fails
Last few patches for Zoom for mac have always failed went deploying to endpoints with "Checksum Failed" errors. Have attempted to upload patch manually multiple times and download from more then one endpoint. Would someone be able to check to see if
Unable to establish connection with the agent pops up while actively using remote control
I think this is more of an FYI thing since I actually am not having any issues while using remote control and everything seems to be working. Using agent version 10.1.2121.2.W within about 10 seconds of connecting to the remote computer using RC i get
ME Agent no longer being added to new machines
Hi, The ManageEngine agent is not longer being added to newly imaged machines after the latest update. The agent used to get install automatically. I have tried rebooting the server, to no avail.
Admanager templates insufficient
We're progressing quite successfully with integrating ServiceDesk with ADManager, but we're finding the lack of template options are keeping us from performing the tasks we would like to. For example, a template is provided to modify the department a
Upgrade failed to 11304
this is the 2nd attempt for us to upgrade from build 11207. We uploaded the logs the first time and were told the issue would be fixed in 11304. Upgrading to 11304 failed. Sep 3, 2021 6:43:43 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor]
Technician not create cutom view for tasks
Hi Friends, technicians with permission to access their own group requests can't create a custom view for tasks with the "Group" filter. because group names will not list in drop-down menu (As Shown in Image in Attachments) How can we resolve this issue?
Patch Inventory - OS Windows 8 Pro for Workstations (x64)
I'm having this problems for 2 weeks now, I can't push updates... I do have a ticket open ([## 2127150 ##] Patch Management - Windows 8 Pro for Workstations (x64)), unfortunately, I'm not getting anywhere... When trying to install updates: error "Downloading
Patch scan was stopped due to binary signature mismatch
The following Remark is coming up during patch scanning: Patch scan was stopped due to binary signature mismatch. Please check proxy settings or contact support. Not all of our systems show this and complete patch scanning successfully. The systems that
SP1 patch stopped Desktop Central from working
After patching to SP1 a few weeks ago, I am no longer able to access the web ui on http://localhost:8020 on the server where Desktop Central is installed (http error 500). How can I diagnose this issue? Regards,
Staged computers not going into correct OU
The staging steps: 1. The computer named D-DXYBRZ2 is already present in AD in "Desktops1" OU 2. We do the staging using bootable ISO and USB stick on this PC using template that is set up to put this PC into "Desktops2" OU. 3. The computer is staged
Restore SDP backup failed
Hi, I'm using SDP v11.1.22 on MS SQL 2019. When I want to restore SDP backup in pre-producation server, show me this error: Error Tables : wordmap,wordoccurrences,errorlog 0-----------------------50------------------------100(%) ===================Reason
[SD-97231] Problem with attachments in request conversation
Hello again, after upgrade to 11303 we have detected that when we try to download a document included in a request conversation, it is downloaded with 0 kb Please, any workaround that allows us to solve it quickly? Thanks a lot
Migration - postgres database
Hello, While migrating to Build 11200, we are receiving an error "Error occurred while migrating postgres database. Uninstalling", in the install step. It then reverts the installation. Viewing the LOG shows that it is BLANK. What can we do to troubleshoot
Issue locating managers when creating new user
Hello, we recently upgraded to the latest version of AD Manager (version 7111) and ever since when we go to create a new user and under the contact tab when trying to locate a manager, the box is blank and even when you search for a manager it remains
New Survey
I'm having a few issues with surveys. First issue. Any time I update the survey. The "Yes" and "No" options change places. Only the word changes, the Thumb Up/Down icons remain the same. This reflects on the user too when they get the survey in an email.
SLA does not do the escalation action
Dear SD MSP, We have an issue when the SLA reaches overdue, The ticket should reassign to a different group. Please find the attached files. Build 10522 Let me know if you need any thing
DC clients failing upgrade because they don't have access to C:\Windows\Temp
We have run into an issue where clients are not upgrading correctly or failing to upgrade. After we installed the Gateway Server, things ran great for awhile. Not we have machines that are showing offline because of a failed client upgrade. When checking
Edge Chromium patch - x64/x86 mixup
Patch ID 321189 (Microsoft Edge for chromium business x64) is incorrect and links to the 32-bit Edge version instead of the 64-bit version. The detection logic is incorrect too as this 32-bit patch is now shown as missing on all PCs where the 64-bit Edge
"Internal Server Error while processing this request" error on SNMP Trap Settings
I can't enable trap processing in SNMP Trap Settings. I keep getting the error message "Internal Server Error while processing this request."
License File Might be Missing
Dears, Good Day, Kindly be informed that I installed Application Manager 13 Free Edition. but after a while the service is stopped and cannot be started with error "License file might be missing". I trying to take complete database backup, then uninstall Application
[SOLVED] Upgrading PostgreSQL Completed extracting 15% Completed Error occured while migrating postgres database.
I recently upgraded to 10.0 without issues. I took another backup but when I try to upgrade to 10.5 it always reverts. I am not using Postgresql but in the log I keep seeing Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. My database is MSSQL. is there a way to get it to ignore Postgresql. I have been using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Linux.ppm when attempting to do the upgrade OS: Ubuntu
Desktop Central blank screen
Hello I've just installed Desktop Central, had it all up and working fine. Was making some changes to config and security settings and now when logging in there's a blank white page with a tiny square in the top left and nothing else.. I dont recall exactly
V3API restricted for Path:/sdpapiv2/project_import Method:POST
Hi, I want to import MS Project file in SDP MSP project module, but it doesn't work and get error in browser console like this: V3API restricted for Path:/sdpapiv2/project_import Method:POST I attached my error screenshot of network console with test.mpp
Can't asset scan same agents few minutes apart
I'm on latest public build (10.1.2119.10), but I believe this issue/behavior existed in previous versions. Scenario: I can perfectly asset scan any/all agents at once. I make a configuration change to any of the scanned agents and want to re-scan to
Can´t start Manage Engine Applications Manager
Hello there, i´m trying to install Manage Engine Applications Manager (ManageEngine_ApplicationsManager_64bit) on windows 10, but when it finishes, i can´t get to run. When i manually run: "startApplicationsManager.bat" (as administrator), i see a new
Image Defaulting to "Best Fit"
Upgraded from 11120 to 11303 today and found a change that we most certainly do not like. When pasting an image into the ticket body or a reply it's defaulting to "Best Fit". In most cases this is too small to actually see the details we would like.
[SD-94782] Pages loading much slower after upgrade to v11.3
Good Morning, I have recently upgraded Service Desk Plus to v11.3 Build 11301. I have noticed that after upgrading the pages are loading much slower using the Edge Browser than before the upgrade. I did search to see if there were any other posts but
Password Sync tool
Sentionalone is quarantined passwordsync tool on domain controller ,firstly it is unsigned exe second its trying to change Registry its being quarantined.
Upgrade from 11300 to 11303 failed
Good Morning, I have a problem with the last upgrade. Log file serverout0 [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureHandlerImpl]|[INFO]|[28]: Error Code :: 10,005| [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[28]:
[SD-97591]On behalf user's asset choose not avalible
Hi, I use SDP v11.2.08 and MS SQL Server database. In this version when end user want to add request from on behalf of other user, don't see his/her assets. I think it's bug because in previous version it works. Please fix it in next release. Thanks for
cannot telent or ssh to switch or router
when try to telnet any of our switches though opmanager cannot establish it and give me message ( failed to connect gateway) although i can ping and telent same switch from same server using securecrt or cmd
Import CSV is broken and documentation is wrong.
I am trying to import users via CSV All imports fail The error list presents no error information, just "Import Failed" Documentation here: https://www.manageengine.com/products/service-desk-msp/help/adminguide/accounts/importing-accounts-contacts-from-csv.html
What is @@vdom_name@@ instead of correct context name in CISCO ASA commands.
Hi, I`m trying to add CISCO ASA to Firewall Analizer. But then ia try to add device rule for device i got strange thing in command status - changeto context @@vdom_name@@. Why instead of context name it try to use the @@vdom_name@@? What i need to do
Some agents wont install with "Access Denied" error.
Hello. I have 80 Windows 10 machines all in the same domain. When remotely installing the Patch management engine 8 systems give "Access Denied" errors. I have tried the Domain administrator account and my administrator account. I can access the C$
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
Enabling DEP on machines with Bitlocker triggers Bitlocker recovery key prompt
Just a heads up to the community: Yesterday we enabled the security configuration "Data Execution Prevention is not enabled". The problem is most our machines had BitLocker enabled in the OS drive, protected by TPM. Enabling or disabling DEP means the
After installing 11205 build a rules script does not work correctly.
I have script in the Incident Management - Field and Form Rules - On Form Submit : Listing of script: /*Site to description*/ var old_description_content=$CS.getDescription(); var SiteText=$CS.getText("SITE"); var new_description_content= old_description_content
[SOLVED]Client connects on server but not from remote browser
I have a new installation. Changed to MSSQL 2012. Client connects on server but not from remote browser. On server http://localhost:8080 is OK On remote browser http://SPSIIS01:8080 and http://10.10.40.153:8080 both time out. Any suggestions? I noticed
Password expires, and I cannot change it.
When I logon, I get password has expired message and ask to change it. I try change, but I get message "Password cannot be the same than the 3 older ones". It's the first password I had, and I am trying with a completly diferent one. My user and administrator
Has anyone successfully migrated their DC Server to a new host lately?
Has anyone successfully migrated their DC Server to a new host lately? That is new machine, FQDN and IP? I followed the instructions below to the letter, and my server is up and running fine on the new host, but no Agents have been redirected to it in
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