Upgrade failed to _6_0_0_SP-9_9_0
Dear Team, I am using version build 6008, downloaded https://www.manageengine.com/products/self-service-password/5311766/ManageEngine_ADSelfService_Plus_6_0_0_SP-9_9_0.ppm to upgrade. I got the message that the upgrade process was failed and uninstall
Issue editing Patch Management configuration (and other issues) since latest DC update
Since the update to 10.1.2127.3 I have been unable to edit Patch Management Configurations. The part of the config screen that should show the actual patches contained in the config shows a few grey lines that keep continually trying to refresh but doesn't
Analytics plus behind haproxy
Hello all, I'm having trouble browsing to my Analytics Plus site that's behind haproxy. If I login via the haproxy url (analytics.company.com), the workspace shows up as a blank page. If I login via the server url (server.company.com) everything works
Oracle patch filling up disk space through backup
I have a critical issue with latest build (682), now that MeDC is able to patch Oracle, this is filling up my backups! I need to prevent oracle patch resssources download I have manually deleted the folder but I know from experience that it will come
Unable to move computer from one remote office to another
from last month facing this issue when ever i try to move some computer from my one remote office to another it wont work but it shows the status that its moved sucessfully
Log360 not starting
We have purchased log360 license. The software was functioning well but suddenly it has stopped working. The details are attached
Approval Reminder emails being resent
I'm receiving approval reminder emails for closed tickets. I've turned off the approval reminder setting in Self-service portal settings and upgraded to the latest version 11303. Not sure what is causing this to happen. I've created a ticket with Manage
DB Backup Issue
Hi Team, when backing up database using the backupDB.bat, it is not compressing database - postgre
Can you fix this report.
Hi, i have been working on the below report, can anyone take a look and let me know why it wont generate, there is nothing in the logs when i run it. it was working up until the network info was added. SELECT workstation.WORKSTATIONNAME "Workstation",
Need custom report query to find out the assets which never been contacted to ServiceDesk Plus in last one week
I'm looking for a custom report SQL query that can help us to keep an eye on Assets. If any asset is offline for more than a week then we should have the information about that. like last successful scan status on yyyy-mm-dd. and "not been contacted since12 days" etc. The field requires CI Name, CI Type, Model, Product Name, Processor Name, Total Memory, Workstation Scan History (from history tab which inserts "last success scan and not been contacted by SDP since 14 days") Workstation scan history
Trying to get HTTP to HTTPs redirect to work after installing SSL and upgrading to latest version - 11303 in ServiceDesk Test Server
Hi, I've been previously unsuccessful on the production server to get HTTP to HTTPs redirect to work- I managed to get HTTPs to work, and display secured that alone was a struggle to get working correctly, now with the alias set and after trying to modify
There are No Printers Available in the Selected Server
Hi there! We encountered a problem while auditing print jobs. Unable to add a print server to the program: "There Are No Printers Available in The Selected Server". On the server close to the twenty printers. Audit policy is included at the domain level.
11.3 "upgrade"
I have a license for SDP after the upgrade to 11.3 I can no longer add devices with the agent. I installed DC as directed but all of my devices are not showing up in DC. Additionally the information that was in SDP did not carry over to DC on the devices
backupdata.sh compressed files on a full hard disk partition
Servicedesk version 9.2 (9220) Recently im migrating an operating system from Windows to Ubuntu, and i need to do a full backup, but at the time when i execute manually the command on Windows (cmd) it compress the file attachments on a partition of the
Update Vulnerability DB - failed
Hello there, this morning when trying to update Vul. DB, got this message: "File integrity verification failed. Invalid response received."
Update to 10.1.2121.4 crashed and now unable to start server
Hi, I already have a support ticket but wanted to share my situation so anyone who encounters it may be able to use this to get ahead of the game, or maybe someone already found a solution for this and I can learn from them. When we updated from 707 to
Bug - When default language is Arabic, SDP can't load personalized language like English
Hi, My default language is Arabic, but I want to use English language for my profile (personalize section). When I change personalize language to non-arabic language(English), SDP page can't load and see white and empty screen like attachment, but when
Import Active Directory
Hello!
I'm trying to connect domain authorization, but I keep getting an error.
Unfortunately, I could not find a solution on google and this error is missing on the portal.
Attached 2 screenshots, the first screenshot describes my steps to fill in the
Change can't be associated with a CI unless CI is Asset, Business Service, or Technical Service
What's the point of building a CMDB if you can't associate a change against a CI (unless CI is an Asset or Service)? If you have 10 services depending on a CI (e.g. a VM), I want to register a change against that CI, not against the 10 services. Have I missed something? I hope so! The CMDB seems of no use without this feature. Thanks.
No available VMware datastores while configuring threshold
I am trying to build a monitor to watch the free space on out VMware datastore. When I go to configure the thresholds I see no available datastores even though VMware discovery has found the datastores. I also enabled the freespace monitor for the datastore.
Remove Login Fix
We are currently on build 11200 and cannot remove logins from users/technicians. Is there a way to do this manually through the database (we use MSSQL)? Which table does this field live in? We realize this was fixed in a subsequent update but we can't
External chat widget not working/login issue in chrome
Hi, My external chat plugin is not working in chrome, as It doesn't pickup the login info and keep asking for login in the application even when I have logged in servicedesk plus, maybe the issue is with its cookie, I have an external website where I
updating problem
Hi I recently migrate the DB of ADAudit from Postgres SQL to MSSql server. now according to logs, I can't upgrade the ADAudit plus due to MSSQL errors. image of log file attached. thanks
Prohibited Software changes will no longer save
Good Afternoon, I am trying to make a change to one of the paths in my Prohibited Software. When i try to save i get an error that says Oops Something went wrong. The request could not be completed. Please try again! If problem persists, contact support. I
Desktop Central service will not start after upgrading from 10.0.707 to 10.1
I upgraded 10.0.707 to the latest (#10.1) and now Desktop Central service will no longer start. I even reverted to the last weekly AWS Volume Snapshot and the service still does not start and confirmed we are on the 707 version after recovery. I have
Unable to perform Database Backups - Trying to start PostgresSQL server failed
Hi folks, I'm running OpManager with the following details: Edition: Professional Version: 12.5.344 On Windows Server 2012 R2 64bit with a PostgreSQL database Since switching to this build I can no longer back up my database. When I run \bin\backup\BackupDB.bat I
Restore deleted requestor
When using active directory and you import the user accounts. Everything works as usual. I deleted an account from the requester list and need to restore it back to being active. Please advise.
Windows Search Service turned off when disabling Windows Auto Update
I followed the article on how to disable our user's Windows10 Auto Update (link: here) however when trying to re-enable it for a specific user, the user's system keeps resetting back to blocking Windows Update and turning the Windows10 Windows Search
Software version shows older one even after patching
Guys, Anybody noticed the below problem. Wondering if its just for our environment. We are pushing patches as released for a few third party applications through Auto Patch Deployment. After successful deployment, the machines shows up in the inventory
Login page does not show the username and password box
After upgrade to 11303, login page does not show the username and password box. We cannot access the application. Any possible solution? It is urgent. Thanks
Managed Engine - jsonfeed.do?method=createMonitorGroupFeed
Hello there, We use the jsonfeed.do JSON FEED calls to get information about our monitor groups, but since our upgrade of the service, the service stopped working. When I check the response from the server, javascript gives an error on what is returned:
After certificate expiration: incompatible WSUS server and console version and update re-signing failing
Hi all, Anyone experienced the same issue or similar issue for Patch Connect Plus? PCP used to work fine until our certificate from our CA expired. We renewed this certificate and deployed to our clients. From then on, PCP admin portal it's giving an
CAN'T ACCESS TICKETING TOOL
Dears, I'm unable to access my ticketing portal, can someone please help us get back it. below is the error i'm getting.
Error: EWS message in ServiceDesk Plus (linux)
Good morning, we are testing the ServiceDesk Plus Free Edition system; however, when configuring the "mail server" options, the message "The value indicated for the incomingEwsEmailAddress parameter is not valid" appears. In the configuration we are registering
I'm trying to create groups and profiles in MDM using REST API and I'm getting URL Rolling Throttle Exceeded
I've created a script that I'm using to create a group, a profile, add a payload to the profile and add it to the group, and now I'm getting URL_ROLLING_THROTTLE_EXCEEDED. If there is a limit to how many groups/profiles I can create, please let me know
Unable to establish connection with the agent after Upgrade Desktop Central to 10.1.2121.4
I upgrade desktop central to 10.1.2121.4 After that I have a problem in Remote Connection Suddenly Agent Connection Failed and agent is not Reachable I installed servicedesk plus and desktop central on separate sever and i integrate servicedesk plus and
[SD-95450] Hide Security Risk banner
Hello, How can I hide the security risk banner in 11205? I don't necessarily want to use the recommended settings. Warning : Potential Security Risk detected. Know more
Technician Auto Assign not applying to requests
I have a request form in Service Desk that the technician auto-assign does not work. The technician autoassign technician does work on incidents and some requests but not all requests. The incidents and requests option is selected. What are some things
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301
Hello, Today I apply the upgrade from 11207 to 11301 and suddenly my Business Rules stop working at all. Any action within the rule that worked before, does not work now. Rule image attached.
[SD-96511] User site does not populate
Since upgrading to 11300, when a user emails a new request in, their site it not populated. Actions taken: - Re-synced users from AD - Edited sites to update site settings. Also taking away the cab selection for CRs, imho, dumb... The fact that I have
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