Conditional Exchange Access
Hi all I recently configured Conditional Exchange Access (CEA) for a company but when I applied the Access Policy, it applied to all devices in the company not just mobile phones as was originally intended. Users were blocked on their desktops, Surfaces
How to implement dynamic request approval through custom triggers with configurable CSV file
I have problem setting this up. Im new and dont have much of an experience in py. Does somebody have guide or have csv and .py file allready setted up so i can be like lazy student and copy. I need this for my side project where i wana lower usage of
2FA not work
Hi! I am using the product ManageEngine ServiceDesk Plus 11.2. 2FA stopped working today. Users cannot log in to the system, the authorization window freezes. In the settings there is no way to disable the second factor for all users Please, help!
How can i db migrate Postgre SQL to MSSQL - RestoreDB PSSQL to MSSQL
Hello there, We use servicedesk plus 12.0 Build 12000 on windows server. System now use Postgre SQL and we wish to migrate SQL AOAG. I found this document https://pitstop.manageengine.com/portal/en/kb/articles/how-do-i-convert-the-database-from-pgsql-to-mssql
Command prompt tool has unexpected behavior when the command typed in contains "cmd" or "powershell".
Command prompt tool has unexpected behavior when the command typed in contains "cmd" or "powershell". It is not possible to run commands such as "cmdkey /list" or "tasklist | findstr /i powershell" as two examples. It causes the tool to start a new session.
Chrome misconfigurations in MEDC + Endpoint Protection (vulnerability scanning) need to be updated
After finding more Chrome misconfiguration errors it's pretty clear these rules are based on an outdated version of the Unified Compliance Framework Google Chrome configuration guide (by Network Frontiers). There is an updated version of that guide here
Another deprecated Chrome security misconfiguration
The "Webpages are allowed to run Flash plugins automatically" security misconfiguration is no longer valid for Chrome (Flash has been removed since v88) and should probably be removed as a misconfiguration in MEDC/EP add-on. See documentation from Google:
java.lang.OutOfMemoryError цш
Good afternoon. An error has appeared. Windwos server 2019 INFO | jvm 2 | 2021/11/17 12:03:22 | Connect to: [ https://localhost:8080 ] INFO | jvm 2 | 2021/11/18 11:13:59 | java.lang.OutOfMemoryError: Java heap space INFO | jvm 2 | 2021/11/18
Technician Report -Desktop Central
Hello I need ta Technician History Report. I have some technician using desktop central , and i need to audit they work on the system Build Version : 100661
[REHL] Upgrade form 10529 to 31 error "Trying to start PostgresSQL server failed"
Hello, I Have issue with installing upgrade (SP) to SDP MSP My OS is REHL/AlmaLinux 8.5 up to date Operating System: AlmaLinux 8.5 (Arctic Sphynx) CPE OS Name: cpe:/o:almalinux:almalinux:8::baseos Kernel: Linux 4.18.0-305.10.2.el8_4.x86_64 Architecture:
API Add Attachments
Hello everyone, I try to add attachment to request. As you can see on attachment i can upload from PostMan. I made a simple form for upload attachment to request but it gave an error like below. {"response_status":{"messages":[{"type":"failed","message":"The
Error on Self-Portal on any browser
Hi, Suddenly our users started to "loss" the Self-Portal to submit tickets. We tried several things like updating SDP (now running last version 11.3 Build 11309), Java updates, browser updates, theme change... nothing worked. I can still login myself
[SOLVED]Add Request - Unable to select other technicians as Requester
I have noticed that when creating a request from Quick Actions or other places or trying to change the requester, I cannot select other technicians as the requester. Can anyone verify that this is normal behavior? If so, why? Case Use: My Manager (Also
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
transfer to a new server
Have a nice day! Now I'm trying to migrate my SD server to a new OS. I use the instruction https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html#moving1 At the step of creating backUp, an error occurs. Please
HTTPS: "Bad Request This combination of host and port requires TLS."
Hi! I tried to use a self signed cert and after restarting SDP I received this error message: "Bad Request This combination of host and port requires TLS." How can I change back to HTTP? I cannot access the GUI of SDP so I guess I need to edit some config file? Thanks
Desktopcentral MSP - connection reset
[originaly posted on the msp side, but didn't get any answer, the sub-forum seems kind of dead] Hello everyone, We are using MeDC MSP to manage some customers computers (towers/laptops) that are either in constant motion (laptops) or have low IT needs (small customers with no domains, no servers, who just needs support/updates). Network design looks like that : [ MeDC MSP server ] -- [ firewall with opened ports for DC services ] --- [ Internet server-side ] --- [ Any internet access / public internet
Duplicate CI
When viewing the relationship view of a User in CMDB, I have found that some of my Users have duplicate CI's for Monitors. This must have happened when importing monitor assets. When viewing the ALL CIs under CMDB, or in the User Relationship view, I
Logons stopped
Seems all logins stopped on our local copy of Helpdesk. Domain has worked flawlessly for a long time, now I can't log in with any domain users, and worst of all, I cannot get in with a local admin account either. Help!!
OpManager to ServiceDesk Plus Cloud Integration
We have not been able to log a ticket from OpManager to SDplus Cloud. The integration seems to be setup as required. The sync button works and says it has synced successfully. When I try to test the log a ticket function using the "Test" button it
Profile Deployment Failed error - 405 : InteractiveLogon_MachineInactivityLimit
I have a profile that is successfully deploying across multiple windows machines, however a machine that was recently joined to the MDM is receiving an error of the MDM profile deployment failure with the error remarks "405 : InteractiveLogon_MachineInactivityLimit".
ADManager plus GPO editing
Dears, I try to update an existing GPO about Register keys. But i don't have access to the "preferences" settings of the user configuration to edit Registre keys. Without this function i can't work on my GPO from ADManager. Thanks for your help
Problem with the inventory module
We are having problems with the inventory module which is not registering the IP address and MAC address fields of the client computers. The strange thing is that in the agent module these fields are registered with the information.
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
Script doesn't work on another form
I have a Subject update script I use on one of my forms. It works just fine. I have another template I've built and I'd like to use the script on it as well. The script just pulls information from fields on the form and adds them to the subject. I've
How can I hide a fild on the Default Request Template?
Hello, I want to hide a field I just created in the Default Request Template when the call is first opened (actually when the status is open). Then I want the area to be shown when a custom region is selected. I created the rules as I mentioned below,
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301.
Hello. After install update 11303, the issue was partially solved. Right now, rules are working randomly (some cases info are being populated by the rule and other not, being the same rule). I appreciate your help.
Deprecated Chrome security misconfiguration
The "Outdated plugins are allowed to run" security misconfiguration is no longer valid for Chrome (policy has been deprecated since v88) and should probably be removed as a misconfiguration in MEDC/EP add-on. If enabled, loading chrome://policy/ in current
Double entries in DTC when imaging new machines
Anyone else having an issue when you image a new machine it puts double entries in DTC? The machines have the same IP and same MAC listed but there are 2 entries in DTC.
Servicedesk upgrade 11309 has been failed
Hi I want to upgrade Servicedesk plus to 11309 but upgrade process had been failed please help me
Agent Download problem
With this upgrade, the existing agents used for scanning Windows machines have to be replaced with the DesktopCentral agents. Support for scanning Windows machines by using WMI and Linux/Mac machines that use telnet and SSH is also removed.
Old Apache Version
Current Build: 10.1.2127.13 Current version of Desktop Central server includes a old version of Apache under ManageEngine\DesktopCentral_Server\apache\bin Version 2.4.46 This version is out of date and should be updated with the next release Note, this
Is there a log for ADMP settings changes
We had something weird happen recently. One of the domains we manage had ldaps turned off in the Admin tab under General Settings | Connection. Only one. the other four remained with ldaps turned on. Since this change can only be made by an admin who
java error in std
Good afternoon. in the logs of the win 10 system, the errors "java.lang.OutOfMemoryError: Java heap space" began to appear and the SD just freezes and then turns off. After 10 minutes, it turns on again, and then "falls" cyclically. how to get rid of
Frequently getting "Web socket connection failure. abnormal closure" when trying to remote to clients
Not sure if an upadte to WIndows or what may have caused this, but we are frequently getting the "Web socket connection failure. abnormal closure" when trying to remote to PC's. Usually it will establish a connection after a few tries, but sometimes
Old executed configuration tasks re-run again after reverting the virtual machine PC
Hi, We install the Desktop Central agent to a Windows 10 virtual machine. When I revert the snapshot of the virtual machine (aka restore back the virtual machine to earlier state) and click "Apply Configuration" on the Desktop Central agent, old Executed
cannot report on SLA
Good afternoon. sla report starts, an error pops up I also have a problem with java, in this ticket - maybe this is related https://pitstop.manageengine.com/portal/en/community/topic/java-error-in-std
Sending Notification Failed while replying to the Tickets
Reported problem of Sending Notification failed which happening randomly and frequently while responding to the tickets in our manageengine servicedesk plus portal version 9.1 Build 9118 (Standard-Free Edition) for the past 5 days continuosly. From our
Cannot generate time sheet
We are doing a demo of ServiceDesk Plus MSP and cannot get time sheets to generate either in our installed demo or the online demo. We enter worklog and time but when we go to generate the time sheet it says "Operation Not Allowed Due to Invalid Time
Custom Trigger not working after update to 11.3 Build 11308
Hi all, recently we updated our SDP instance to 11.3 according to the change log the API v1 is end of life and we need to use the V3. After the upgrade we started to have issues with 2 custom triggers that we use daily. one is "Change Status In Progress"
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