Windows Laptops: Mobile Device Manager - Locked Out
I removed several Windows (Azure Autopilot) "Awaiting User Assignment" devices from the Mobile Device Mgmt Enrollment inventory thinking this would just remove the computers from Manage Engine. After doing so, users who were able to login to these computers
DUPLICATE CASES once we changed mail server settings to Modern authentication
Dear, please note, that from the moment when we switch the mail server settings to Modern one few months ago. ServiceDesk starts acting strange and is creating duplicate tickets, so informing requestor several times but with different CASE number. Also
Can not manage created user settings
Hello, After upgrade to latest oPmanager version we can not change creaead user accounts settings in Scope area (select or deselect any option). Any solution regarding this issue? P.S: oPmanager Pro buid 12.5.456 Thanks a lot, Pavel
After upgrade error 404
Hi, After upgrade to ver. 10.1.2127.12 I can sign in, but redirected page doesn't work. https://mySite:8383/homePage.do?actionToCall=homePageDetails if i cut the string after port then I can normally use the dashboard. Any hints? TIA, Igor
import virtual hosts failed using the sample csv
Hi there, I was trying to import some virtual hosts into SDP oc and I used the sample file the system provided(workstations_sample.csv), but the import failed reporting the Error msg "Workstation Product is not compatible with Product Type". So it means
Update to 7117 failing with 'User login failed'
i am attempting to run the 7117 ADMP update using the UpdateManager. i have performed this task before several times. but this time i am getting a user login failed when attempting to load the update. i have tried running as admin but this made no
SDP+ login
Randomly, SDP+ logins won't work. We are using NTLM SSO and for the most part it works. (planning on switching to SAML SSO this week). Randomly it will not work though, and the user is required to enter their credentials. Sometimes it works and sometimes
Error While integrating OPManager with ServiceDesk Plus
Hi, when I want to integrate OPmanager with SDP error message shown as below: "Failed to update ServiceDeskPlus settings.. null" How can I fix this issue? my SDP version: 11303 ma opmanager version: 12.5.3
MFA for VPN doesn't accept Google Authenticator OTP
Dear Community, as I don't get an answer via Ticket, hopefully you could help me. I configured and installed everything accordingly to https://www.manageengine.com/products/self-service-password/help/admin-guide/Configuration/Self-Service/mfa-for-vpn-logins.html
API problems
1. API does not support modifying Ou name ？ 2. Users are created through the API. Parameters cannot be added to the specified container. It is troublesome to associate templates？ 3. Creating a work request API requires manual execution. Can it be executed
Last N hours Bandwidth Utilization - plot poll interfall changing from 1 hour to 15 minutes?
I use a lot of " Last N hours Bandwidth Utilization" in custom dashboards to show the last few hours of bandwidth. But in the new opmanager version these graphs are now showing only polls of 1 hour. In a graph of 2 hours that only shows 2 poll point which
Local Authentication failed
Please check below the query and result but not solved this problem.( database SQL-2014) Select al.login_id"Login ID",au.first_name"Name", al.name"Login Name" from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount
User Configuration task to modify registry stucks at "In-Progress"
Hi all, I'm using Desktop Central (Enterprise edition - on premise v10.1.2127.10). I create and run Configuration task to modify registry (HKEY_CURRENT_USER) to enable screensaver. Execution Status inside is Succeeded. However, the task stucks at In-Progress
Login page issues after long path of upgrades
Generally, we're trying to bring our SDP server up to date, alle the way from version/build 9326. For most of the upgrades, it went rather fine, with SDP going up and working as expected after each upgrade (well, 10500 was problematic, for some reason
Mobile App not working since Build 6114
Hello Everyone, Since updating to Build 6114 the mobile App stopped working on our End. After typing in the Server Configuration, the Connection can be established. unfortunately, we get an "unexpected error" when trying to reset the password while the
Change WF export to PDF, WF editor performance
Hi, I have noticed that the Export as PDF function in Change Workflow Editor generates only the header and footer (see attachment) if the WF is bit more complex (close to 80 nodes, stages with 7-8 statuses, multiple switches with +-5 values each). In
Not work sorting on some pages
Hi DC build 1.1.2127.12 Windows 10 x64, Chrome 94.0.4606 Not work sorting (by column name click) on pages "Threats & Patches / Systems / Systems without Agent Contact" and "Threats & Patches / Systems / Patch Deployment Failed"
Some Nested OU's in "Select Container" Field Won't Load
Greetings, I'm having an issues with "Select Container" functionality, and it doesn't seem to matter where this field shows up. (i.e. I have the some issue with Select Container if its in a user creation template, OU creation, computer management, template
Survey rating for Technician Widget
Hi. When we add the Survey Rating for Technician Widget to any dashboard, it just sits there processing and never shows any results. I attached a screenshot of what we see which are the dots moving left to right. Thanks
the web service does not start
Please help me solve the problem with the Netflow Analyser web service. Before restarting the server, everything worked correctly, and after restarting the service does not start. Previously, access was carried out via tcp/8080 port. But today it was
Error: Issue in getting project list form JIRA, please check the JIRA configuration!!
Hi, I want to integrate SDP to JIRA issue tracker. I read this document and do it: https://help.servicedeskplus.com/jira-integration But when I click on custom menu, open a pop-up page and show me this error: Error: Issue in getting project list form
Database / DBSize warnings - what do they mean
I'm getting daily messages in the System Log - System Log Message - 316890247 (number varies) Module - database Sub-Module - DBSize Type - Warning Action - Add What does this mean, what are the implications and do we need to do anything ? thanks Dav
Error syncing Desktop Center Server and Secure Gateway Server
Hi everybody, I have configured the Secure Gateway Server connection with the Desktop Central Server in Windows Server 2016. The firewall has opened the ports: 8383, 8443, 8027, 8031, 8384. The installation of Secure Gateway Server has been successful and has started. But when I check synchronization on the Desktop Central Server, the error message. Can someone show me the steps I've missed? (Details in the attached image) Thank you very much.
Pass Through Authentication
Hello. I can't find Pass Through Authentication settings(checkbox). It used to be on page Admin - Users - Active Directory. Where can I find this? Version:11.3 Build 11308
Add the new user creation number to team
Hello everybody, I hope to find near you a solution to my problem. Here is the problem: I have a test template for creating user accounts on our active directory and also on Office 365 and the skype line (we are in a hybrid environment). For a few months,
Post update issues
Problems started to appear with the last update. Alerts templates became uneditable. Username and password fail on the first login, but login on the second attempt. I add a signature in the user personalization section, but when the request is answered,
Skip MFA when ADSelfService is down does not work for OWA login MFA
We had to shut down our internal AdSelfService server for maintenance and this is what our users were greeted with when they tried to log into Exchange. No one could bypass the MFA error page despite us having the bypass checkbox selected.
Unable to Add to or Modify Reply Field in Tickets
As of this morning, I've had a few users report not being able to reply or input into the reply field on tickets. You can't select the box to even type in. We've had a few users report it, all running different versions of Chrome, some running the same
Mobile App vulnerability
Adding to the vulnerability reported in https://pitstop.manageengine.com/portal/en/community/topic/adssp-mobile-app-does-not-follow-the-mfa-for-reset-unlock The enabled setting: Self-Service > Multi-factor Authentication > MFA for Reset/Unlock > MFA for ADSelfService Plus Login When using Change Password on the Web-browser of a laptop/desktop, this bring a MFA option to go through which is good and needed. However, when performing Change Password from the mobile app, there is No MFA requested..
iPad enrollment error
Dear Community! I enroll 4 devices with DEP. 2 devices enrolled perfectly, but 2 devices not. Their status is: Awaiting User Assignment. When I click the Assign User action, I get the following error message: Invalid value for the parameter {0} What do
Prodution server is down
Hi Gents, On last Saturday, we´ve tried to upgrade the Service Desk Plus to the latest version, unfortunately it wasn´t successful, So we used to snapshot to put up the server, but it was running with a lot of internal error, today we decide to restart
Desktop Central Vulnerability manager
the Vulnerability manager started to push out hot fixed GPO and we did not tell it do any idea how to stop it?
Can't open Detail Page in AssetExplorer
Response to questions asked by you support team. 1. Please let us know if the issue is recreated in a different browser and also try in the incognito mode of the chrome browser. I tried IE, Edge and Chrome and get the same thing. 2. Let us know if this
Desktop Central integration with SDP Cloud?
On this page: https://www.manageengine.com/products/service-desk/hosted-on-premise-vs-saas-cloud.html?btmMenu ManageEngine says that Desktop Central will integrate with both on-prem and Cloud. How do you integrate them? The only thing listed in SDP Cloud
Manual backup failure since build 11304
I am aware that the backup routine changed with build 11304. Since, unable are unable to perform a successful manual backup. Interestingly, the schedule backup from within ServiceDesk completes just fine. Albeit it produces two .ezip files instead of
SDP "Edit" page not loading/loading blank
As of this morning our technicians are saying when they try to Edit a request or try to go to the Edit page it does not load or it loads blank. Anyone else seeing this or know what this could be?
pagaination doesn't change in project for some technician
Hi, I used SDP v11.3.06 and some technician can't change "item per page" in project list. Also can't add or remove some columns to this list. In browser console get error: Even I change role of this user and assign SDAdmin to this user, but still get
10.1.2127.12 hotfix broke all Distribution Servers
Just a heads-up for anyone who is thinking about installing this hotfix: in my case all Distribution Servers stopped working. All agents located in remote offices are unreachable as a result of this. I upgraded from build 10.1.2119.9. Regards Stefan
Auto-close script erroring
Hi, I've noticed that the AutoClose_v3.py script that is provided on "https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status" stopped working at some point recently. It's now giving the
M365 Manager Plus Product Schedulers
I'm using the M365 Manager Plus (version 4.4 Build 4414, 64 bit) The Product schedulers working fine but for the specific Reports (Report Name) in the schedulers which encounter a failure, there is: -No reason specified about the cause of failure/incomplete
Next Page