M365 Product Schedulers
I'm using the M365 Manager Plus (version 4.4 Build 4414, 64 bit) The Product schedulers working fine but for the specific Reports (Report Name) in the schedulers which encounter a failure, there is: -No reason specified about the cause of failure/incomplete
Lost Admin Access
For some reason, when I log into SD+, I no longer have any admin access. I should have full access to every part of the system. I have used the support pages to reset my password and this appeared to work. I was able to retrieve the 'admin accounts' (there
[SD-94908] can't delete user
Hello. I can not delete users imported from AD and added when receiving requests. I get a message that the user has been deleted, but the system does not delete it. version: 11.2 Сборка 11203
Reglas de notificación no permite editar
Recien actualice la aplicacion de Service Desk Plus a la ultima versión, pero ahora no me permite personalizar las reglas de notificacion, cuando lo intento me aparece un error en la pagina. Alguien sabe por qué ocurre y como solucionarlo? Gracias.
Error while updating
Getting this after package validation (extracted of updatemanager log): 02-oct-2021 11:16:37 [SYSERR] [INFORMACIÓN] : Exception in thread "Timer-0" 02-oct-2021 11:16:37 [SYSERR] [INFORMACIÓN] : java.lang.NoClassDefFoundError: com/ibm/db2/jcc/am/ae
The "ManageEngine ADAudit Plus" service is not running
The "ManageEngine ADAudit Plus" service is not running after adding dedicated service account to Log On As tab with the required permissions in order to avoid using Domain Admin account.
Strange Login Page As Tech
Good Morning, I cannot log in as a technician to the portal. This is what I am displaying. Other technicians do not present the problem. I have checked the permissions on my profile with another Technician and I am still SdAdmin.
Email chain not discarded in reply
When replying from an email client the whole email chain is put in as the requester's reply. Normally ticket systems discard everything under a reply line, as the email chain is already in the ticket.
[SOLVED] Mail Fetching Issue
Please see the attached support log for a mail fetching issue we are having. The fetching will be started and then stopped. I have restarted the services on the server as well as rebooted with no luck. ServiceDesk Plus On-Prem Free Version Version 11.3
not visible ticket management
Hello! For specialists - for the administrator, too, the control menu has disappeared somewhere. I can not see anything. From different PCs and in different browsers. this is an example of an administrator login after authorization tikets:
Upgrade Fails
Hi I want to update SDP but I get this error SDP VER :11143 DB: Postgre Tankyou
Postgres DB migration failed when installing 10.1.2127.12 hotfix
I've tried installing the new hotfix to 10.1.2127.12 three times now, but I keep getting the same error: "Postgres DB migration failed. The action can't be completed because the folder or a file in it is open in another program. Close the folder or file
Latest chrome (Version 94.0.4606.54 (Official Build) (64-bit))appears to break SDP (11.2.11205)
Hi folks, Anyone else having issues with the latest chrome update? We don't see this on Edge. Thanks, Adam
Chrome version (Version 94 - Released) fix attempted but still issues remain-
description: undefined endLineNumber: undefined fileName: undefined lineNumber: undefined message: "Missing helper: \"i18n\"" name: "Error" number: undefined stack: "Error: Missing helper: \"i18n\"\n at Object.<anonymous> (https://avma-servicedsk.avma.org/scripts/handlebars.min-v4.7.6.js?11306:27:9680)\n
Hide menu bar after click in full screen
I was in a Home module trying to view in full screen a resource management. Like the picture with name "Number 1" after that my chrome browser see like a picture "Number 2. I try to remove the cache, open in a incognito mode, but don't function. When
[API]Posting resolution with line breaks
Hello I have a script that sets the resolution in my requests, works but I don't get any linebreaks This is the JSON that is sent. It has the \n and it works fine when I create a ticket but the resolution just get one line. { "operation": {
Migration of AD Audit to a new server failed. Looks to be due to SQL Native Client not been recognised
Hi, I've recently tried to migrate our AD Audit Plus server from 2008 to a 2019 windows standard server. This points to a remote Windows SQL 2012 database instance. It hasn't been able to write data back to the database. As we've got a backup of the migrated
Redirect URL for Email OAUTH settings do not change when Server URL changes
Does anybody know why this URL does not change when you change the server port? I am having trouble with OAUTH in the mail server settings. I think at least some of my issue is that the redirect URL listed (and greyed out so I can't change it) still
Starting in August Basic Authentication is not longer supported for Office 365
Hello, Starting in August Basic Authentication is not longer supported for Office 365. https://developer.microsoft.com/en-us/office/blogs/end-of-support-for-basic-authentication-access-to-exchange-online-apis-for-office-365-customers/ At the Moment the
Unable to backup Cisco SG500X
I am using the NCM plugin for Opmanager and I am unable to complete a backup on my Cisco SG500X. I have both SSH and SNMP credentials set up and are passing credential tests. My Credential Status setting is SSH. On the Test Credential page it shows
Unnecessary change introduced in latest Build 6114
the latest build 6114 is causing users to enter and re-enter CAPTCHA code twice instead of once, which was working fine in the previous build. Also, the first attempt to log in does not even present the option the type in the password. Please see attached
Display of ME are not full in Chrome
Please help my problem, i cannot open me properly in chrome, but i could open it in firefox. capture below :
Chrome Update 94.0.4606.54
Is anyone seeing display issue with the recent chrome update The Hheader seems to be missing in chrome, but MS Edge seems fine We are seeing the same issue in our Production and test environments The same happens also when using incognito mode in the
Unable to set custom name when creating new security rule for CISCO ASA device
Hi, When i try to create new device security rule i can`t set a custom name for these rule. I`m able only select names of existing rules on device in dropdown combobox. How i can set an arbitrary name in these field?
Clear Clipboard
From https://www.manageengine.com/privileged-access-management/help/general_settings.html the documentation states: 1.4 Automatically clear clipboard data after 30 seconds (specify '0' to never clear clipboard automatically) PAM360 uses the clipboard
Actionable Emails buttons not Working
i can't click pick up ticket or add notes to the ticket from the Outlook email, either as admin or user. It says Target URL Not Found, but the view details button works fine and directs me to the portal.
ME MDM won't install on mac OS
After updating the server and updating the APNs certificate, stopped installing ME MDM on mac OS. ManageEngine MDM App has a notification: Install ME MDM app silently on devices ME MDM app must be installed on the device to utilize features such as Geo-Tracking
how to invoke existing Auth token Generated by SDP in PMP
hi, I have a problem with the integration between SDP and PMP. the Auth token is generated for SDP users that have no admin privileges and is not the same as the user in PMP. how can I revoke the old token in PMP and regenerate a new Auth token for another
Expected time of fix?
Can Log into Server
HELP, I cant log into the Service Desk Plus Server anymore. I changed the default admin password yesterday and now I cant log into the server, I can with guest. I tried the steps to reset the admin password but the C:\ManageEngine\ folder is empty. The
Powershell scripts not editting attributes
We have a number of powershell scripts which are called as part of the automation policy. I can see in the logs that the script calls correctly and adds the %username% correctly but the actions never complete. If I go directly to the server and run these
Site down?
We are currently not able to get a hold of support team on the phone, in chat and created ticket. Is anyone else having issues with connecting to the servicedesk cloud plus? This is what we are seeing
Azure Ad with MFA setup in Azure AD
I have followed the procedure in https://www.manageengine.com/products/passwordmanagerpro/help/azure-ad-integration.html, however, after attempting to Login with the correct username/password I am presented with an error incorrect username/password. I looked at the logs: Caused by: javax.security.auth.login.LoginException: com.microsoft.aad.adal4j.AuthenticationException: {"error_description":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location,
Android app crashing when logged in as requester and creating a ticket
On version 11306 if I am logged in as a requester the first time I enter the application I can create tickets without any problems, if I close the app via android taskmanager or restart my phone the app will constantly crash unless when attempting to
Automated Closed resolved requests not working
In fact, I am facing a problem that is: When the request is resolved, it is not closed after two days as specified in the attached picture. We ask you to help us solve the problem. Thank you very much More Details: SDP Version: 11.1 Build 11109 My greetings
11303 Patch Broke Custom Triggers/Scripts!
The 11303 Patch Broken a Custom Trigger/Script I have that automatically sets the Status of a Ticket to "in-Progress" upon Requester Reply. This is now broken as well - screen attach and script below. Can anyone help me solve this? So far the 11303 patch
Can't view requests
Hi, Everytime I try and view any tickets I am facing with the below. I'm not sure how to resolve.
Office365 mail configuration
When trying to authenticate, after entering the Office365 email credentials, the screen goes blank.
Changing priority is not changing the SLA of service catalog
Hi, When i as a technician, changing the priority of the ticket its SLA remain same, and because of this the due by date is not getting changed too, how can i change the SLA of ticket with changes in priority.
SDP Assets - Device Model and Device Type for Macs
We have upgraded our SDP to SDP 11.3 Build 11303 Previous to being on SDP 11.3, we used a slightly modified version of the inventory shell script to get mac inventories to populate Workstation Asset field named Model with the actual device model such
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