OpManager to ServiceDesk Plus Cloud Integration
We have not been able to log a ticket from OpManager to SDplus Cloud. The integration seems to be setup as required. The sync button works and says it has synced successfully. When I try to test the log a ticket function using the "Test" button it returns the following error:
Failed to add request in ServiceDesk Plus Cloud.
400
{"response_status":{"status_code":4000,"messages":[{"status_code":4012,"type":"failed","fields":["mode","level"]}],"status":"failed"}}