transfer to a new server

transfer to a new server

Have a nice day!

Now I'm trying to migrate my SD server to a new OS. I use the instruction https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html#moving1
At the step of creating backUp, an error occurs. Please tell me what to do?
Also - will this backup transfer all applications and settings inside the SD?

1. Step 4: From command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the data backup.
Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus Home directory. This backup file contains information about the Build number of ServiceDesk Plus, and the date and time of when the backup was performed. Here is the format of the backup file.
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes