Mail not fetching
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Agent Installation Fails
I have one computer that I can't get the agent to install on. I keep getting the error: "An extended error has occurred". Yesterday, I set up a group policy that turned on file and print sharing. Of the two computers that are active at this site, one
OS Name not updating after OS change
Currently have 9 computers running in our environment that were running Windows 10 Professional. However, I changed the license key for these units to put them on Windows 10 Enterprise. When I look in the inventory details of the computer, after running
Error occurs while launching SelfService Software portal - Solution provided did not match MD5 CheckSum hash
I was provided with the attached PDF as a solution for the SelfService Software Portal script error via your Chat Support (Ref: #725171 ) I downloaded the ZIP file from the link as provided in the PDF: https://downloads.zohocorp.com/dnd_60/Endpoint_Central/ZgZ23chsxp1FERA/ssp_script_issue_fix_cloud_2300_7.zip
Problem authorising Change without Subcategory
Hi, Once a change is submitted - the system will not allow it to go into Planning stage, unless a Subcategory is selected, even is Subcategory selection is not a mandatory field. Any ideas?
Mail server settings not saved in Mange Engine service desk plus V10.5
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Sending the notification failed
When answering the tickets opened by the applicants I get the second error: Sending the notification failed. Has anyone ever gotten this error? How did you solve it?
MSI user based install - Error Code : 1622 , Error Message : Error opening installation log file.
I am using DC Cloud, and am trying to deploy a userbased MSI file. I am getting an Error Message: Error opening Installation log file. Is there a way to set the log file using "MSI / MSP Properties for installation" ? How else can I get around this error?
need extended demo and more licenses
We need a longer demo to very this works on our network as we ran into an Excel issue using the endpoint central client. We also need more inventory as we have already caped out.
Charts in reports do not center properly for printing
I created a custom report and added a chart. No matter which chart I choose, it is moved to the right of the center. When I go to print, part of the right side of the chart gets cut off.
Agent upgrade fails on some clients
Hi, I've noticed on the last couple of upgrades there are som clients that fails to upgrade. It seems like the install completes, but the file C:\Program Files (x86)\DesktopCentral_Agent\bin\dcagentservice.exe doesn't exist, so the service can't start.
Update tasks fields from request additional field - again :)
I need to automatically complete the task fields with the start and end date based on an additional field in the request. I have the following script but it doesn't work properly. After launching, it throws the error "{"result":"Failure","message":"Task
Date fields and DST issue (v.14200)
We have an issue whit date fields on all our v14 instances of SDP. We have date fields and all those with a date after Daylight Saving Time change (next saturday) are showing one hour less. As I said, I've checked all my instances. All of them which are
No documentation found for "Unknown Error. Code : -2147012852"
Trying to patch office 365 with patch id 35737 and we have a lot of devices that are getting Unknown Error. Code : -2147012852. Google doesn't return anything and i haven't found anything on this site that mentions this error. What exactly is this error?
Trying to start PostgresSQL server failed PAM360 Centos 7
Hi I did all steps but when Execute /etc/rc.d/init.d/pam360-service start it start and stop and you can see the below details in log . OS : Centos7 x64 Ram : 16 GB H.D.D : 120 GB SSD i follow this https://pitstop.manageengine.com/portal/en/community/topic/help-me-please-reinitialize-db-and-restart-server
Upgrading from 12000 to 13000 - Menu items, Options names are messed up (classes names)
Hello, I've managed to upgrade to 12000 (Alma Linux 8) and when I try to upgrade to version 13000, using a non-root user, the update installs successfully, I start the Servicedesk service and when I log in, all the Titles, Menu items (beside Home, Request,
day light saving
I've been using the trial version for but since daylight changing date my server is one hour off . is there any way to disable daylight saving function on sdp program?
SDP uninstall failed "already installed in this machine"
Hi there, I want to start a newly installation in Windows but I also need to keep my old env. 1. stop the SDP service 2. use the "sc delete" command to delete the SDP service 3. rename the SDP folder to SDP_bak 4. running the installation exe file After
Business Rule not working properly
Hi, I have set up a business rule as follows: Rule Group/Rule name:Hardware General (Service Desk Rules) Criteria Subject contains: broken,faulty,will not power on,no power,not working,blue screen, screen blank,not turning on,won't turn on,not charging,battery
Remote control user is getting view only mode
Hi Team, we have tried modifying the default RBAC role remote viewer. we have changed the role to read access and tested and later moved back to full access. But still all remote users are getting the view only mode status bar when take a remote. No able
PowerShell Password Reset Listener Broken 12300
As of the 12300 update the custom password reset listener for PowerShell does not trigger. How do we troubleshoot and resolve this issue? The resets are categorized as "Agentless" and "Post-reset".
Account Discovery and SSH/RDP Issues
Hi guys, I have two issues at the moment with a POC I've setup, any clues as to how to resolve would be appreciated. When I try to discover accounts on resources that are not agent based, I get "device unreachable" or "insufficient privledges to fetch
Problem with request sidebar
Hi, everyone. I have a issue with a service request. The right panel is empty. Not shows anything, as the request properties. I send a screenshot for more understanding. Anyone can help me to fix it or have any idea why happened it?
Maximum Uninstall attempt reached (notification when trying to remove UEM Agent)
I need to know the info to bypass this stupid notification!!!.. Waiting 30min to remove the agent is dumb..
Dell driver issues when deploying
Ever Since version 10.0.581, I have been unable to deploy an image to a Dell PC using the bootable USB - it either never boots up, or does not see the hard drives, network, whatever. I am able to boot and image providing I create a driver repository with
Scan via probe didn't update the asset details
Hi Team, We plan to uninstall some softwares from the users computers.I found a problem when i tried to run a report. For the screenshot below. These softwares were uninstalled yesterday. But i scanned the computer multiple times this day. the details
Template of service requests cannot be changed after closure
Greetings! Ever since upgrading from ServiceDesk Plus 11 to 14 (currently on 14.2 Build 14200) a few months ago, we can no longer change/convert service requests to any other template after they've been closed. The Template drop-down menu is simply greyed
Upgrade from build 11200 to 12000
Hello, I have a problem when I want to migrate the build 11200 to the build 12000. I get an console error: Note : This may take a while ... Upgrading PostgreSQL Completed extracting 14% Completed [-] Error occured while
Active Directory Authentication DOWN - SDP v14.2
We have a separate server that only runs ServiceDesk Plus v14.2. This morning, we are unable to log in. SDP sign in states "invalid password". Any advice would be greatly appreciated!
Script failed: no process in the command subtree has a signal handler
The problem I experience is with a basic script that should put the .exe file in the windows start up folder. This script works with Google Chrome, but not with Mozilla Thunderbird, and the error I get is "Script failed: no process in the command subtree
2FA - Trust this browser setting
Version 14201 mentions the following fix: SD-102970 : Trust this browser is not working for Two-Factor Authentication when the IP address changes or after upgrading to build 14200. This fix is not working for us on testing in v14201. For example, with
issue with request print preview history section
Dear the there is an issue when trying to print request, on print preview page the history section data not showing
Script Monitor with Param()
I am trying to create a monitor to track when a cert is going to expire. Works great when using it outside OpManager but when I try and use it as a script monitor I get the following error: E:\Program Files\ManageEngine\OpManager\bin\temp\OpManager_Script_3901_1681840754938.ps1
time elapsed
Hello! the elapsed time is incorrectly counted in the report. request was created on 26/01/2023 06:22 AM resolved on 26/01/2023 08:31 AM but elapsed time is 00.09.00 The same elapsed time is considered if the request was created on Saturday and resolved
ManageEngne Endpoint Central : Configurations : Quick Links : Wrong Link
Item #10 in the How Tos has the wrong link.
Switch from Postgree to SQL - error in backup password
Dear All, We have v 14200, hosted on our premises. I did a full backup from command line, it backups fine to Postgree format. All steps to migrate were executed in good order ( the db in SQL server is created, tables are empty but present ), the "backupDataOld.bat"
Project Memeber Role issue
Hello I have a trouble with project members for Project Manager. I have a Project Manager role which has the following permissions: But the person who takes this role can upgrade his role to a higher role (Project Admin role) and even delete the project.
Issue on Two Factor to send email secret code
ManageEngine SDP v14 The email provider is external, no more operating. BUT we haven't changed before the SDP settings. Now we are not able to login SDP due to error : Unable to send code. Please contact your administrator. Please, we need a way to bypass
Probe Communication Issues
How can we resolve this communication issue from probe to central? Probe was deleted. Since then we have reinstalled Central and probes. Now all the probes don't work. This should be a simple fix by deleting some cached file.
Agent install key via API
I'm unable to get the agent to install when using an install key generated with the API. Using postman I constructed the rest call and got a response with the install key. I then copy/pasted it into the windows machine where the agent was unzipped. Ran:
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