Upgrading from 12000 to 13000 - Menu items, Options names are messed up (classes names)

Upgrading from 12000 to 13000 - Menu items, Options names are messed up (classes names)

Hello,

I've managed to upgrade to 12000 (Alma Linux 8) and when I try to upgrade to version 13000, using a non-root user, the update installs successfully, I start the Servicedesk service and when I log in, all the Titles, Menu items (beside Home, Request, Solutions), Setting items etc. have their name messed up.
All these items are clickable but it will send you to your Home page (does not matter on which you click).








I've attached the update log files.
One of the update log file ends with:
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] : Exception in thread "Timer-0"
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] : java.lang.NoClassDefFoundError: com/ibm/db2/jcc/am/ae
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] :     at com.ibm.db2.jcc.am.br.run(br.java:150)
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] :     at java.util.TimerThread.mainLoop(Timer.java:555)
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] :     at java.util.TimerThread.run(Timer.java:505)
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] : Caused by: java.lang.ClassNotFoundException: com.ibm.db2.jcc.am.ae
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] :     at java.net.URLClassLoader.findClass(URLClassLoader.java:382)
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] :     at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] :     at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
Apr 20, 2023 8:55:55 AM  [SYSERR]  [INFO] :     ... 3 more

Where should be the problem?
Thank you!



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