Password Sync Notification
#Issue# The "Passwords not in sync" alert includes web accounts, which PMP cannot check. #Solution# Add an option to ignore a password/resource for sync check. It makes no sense to notify on a password it can't check.
FAILED : Scan is taking longer than usual. Please check back later.
Hello, I am having a problem while scanning virtual machines with the agent: FAILED : Scan is taking longer than usual. Please check back later. 1) agent is installed on the virtual machine 2) services are running 3) The server where Servicedesk is
Critical : Error while invoking backup
I haven't been able to make backups on my SD in my company for a while. I always get the same error. I tried to execute the SQL statement, and the admin status 4 (which is equivalent to activated) was already set correctly. I have tried changing all admin
Unable to start cloned server after update to 14_2_0_SP-1_0 - Application startup halted due to mismatch in java version
Server 2019 MS SQL DB We cloned our production server to test upgrading from 13009 to the current 14306. After cloning, we were able to log into new server and update mail server settings, etc, without issues. Once we verified the server was working properly,
MDM Profile Error
Hello, I'm attempting to do self-enrollment for an iPad in MDM and when I scan the QR code and go through the setup, I get to the install profile section but then get Profile Error Invalid Profile and that Safari could not install a profile due to an
AD360 integrating with Self Service Password Reset - Incompatible Component Error
I am trying to integrate AD360 with our ADSelfService Plus.. I constantly get Incompatible Component error. Both products are on the latest updates. What else could be causing AD360 to show this message?
Audit policy Information is inconsistent
In AD Audit you have the ability to check the Audit Policy Status. (https://adaudit.server.internal/#/admin/rsop) This indicates what is required. If you follow the link on a report to troubleshoot missing data you get taken to the help files where a
Issue in sending out email from Service Desk Plus
There is an issue faced recently at the Service Desk: When user creates ticket, no email being sent to the Technician Group. When technician reply email, cc to any group/individual users, the email not sent out. Below error displayed. I am able to send
Licence Error
ERROR CODE : 532 Please contact
Servicedesk will not start
Hi, The service desk service starts with no problem, but I cannot get to the Helpdesk site on http://localhost:8080. I get Internet Explorer cannot display the webpage. Please assist urgently.
Unable to import CSV file
After several attempts I am unable to import a CSV file into the application. All of the CI's from the CSV file fail to import with the exception of one or two. The CSV file is formatted with a few columns including: firstname, lastname, email, loginname,
"Invalid Input: xxx" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from JSON file. After filling up the form and upon submission of requestb I got the following message: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"udf_pick_2413","type":"failed","message":"Invalid
Unable to get the Change Roles list with Deluge
Hi I'm unable to get the list of Roles with deluge. I can easily do it in Powershell but I would preffer Deluge. this is the code I'm trying: changeID = "888" url = "https://customdomain.com/api/v3/changes/" +changeID ; headers = {"authtoken":"xxxxxxxxxxxxxxxxxxxxxx"};
Email Fetcher stops upon receiving email with inline image
Hello, When we receive an email from a customer that users Apple Macbook, The Email Fetcher stops with the following message: Exception trace :: com.manageengine.servicedesk.mailutils.FetcherException: Error while processing inline image at com.manageengine.servicedesk.mailutils.MailAPI.uploadInlineImage(MailAPI.java:2887)
Big delays with refreshing information
Is there is any global problem with Service Desk + Cloud? I already checked portal with all status and it looks like everything is fine. Link: https://status.manageengine.eu/#/components/3fJbAAzWi8AT6i5Xo6qbIAWPJTTlcqbwRL6k1I3_szqHBKl6VtFQ4WwgzyaMwgPH
Email Send To System Notifications
Email Send To System Notifications completed_time not displayed correctly
Script Error
I'm trying to write a custom function that will run against incoming requests. It grabs the requesters id, does a GET to grab their information, pulls their managers name and assign that value to a custom field on the request called 'Reporting Manager'.
Mobile application ADFS login not working
Hello, I'm trying to get mobile application "ServiceDesk Plus v 5.9" work and having troubles. Tested on devices: Samsung S10, Xiaomi MI9 (Android 10) We have local login disabled and enabled SAML login via ADFS (Windows Server 2022) I can login from
Old Custom Scripts dont work anymore
Hello i use atm: 12.0 Build 12010 Cause we could not update to a newer versions since this is the last version with NTLM ... But since we will soon move to the SAML SSO i tried the newest Version of SD to minimize compatibility issues. After i did that
Can't start server on Ubuntu
OS: Ubuntu 20.04.6 LTS Postgres 12 ManageEngine ServiceDesk Plus 8 I installed ServiceDesk by running .bin file Standard+Free Edition. When I try to start the server I get: /var/www/vhosts/****/httpdocs/ServiceDesk/bin #~ sh run.sh JAVA_HOME : /var/www/vhosts/****/httpdocs/ServiceDesk/jre
BitLocker Model Not Quite Licensed
Hi, We've just noticed that when looking at an asset under the security tab there's a BitLocker section that seems to indicate our BitLocker module isn't licensed (see screenshot), however when we click on the "try it out" it takes us to the normal BitLocker
Installing 11.2.2315.16
I'm attempting to update to 11.2.2315.16 but UpdateManager tells me the ManageEngine UEMS - Notification Server is running, but it isn't. I have tried a couple of times and it still tells me the service is running and will not allow me to apply the update.
10.1.2137.11 Update stuck at 4% pre-invocation in progress
Hello, I'm trying to update my 10.1.2137.10 Desktop Central Server to the new release 10.1.2137.11 but during the usual updating procedure the installation wizard remain stuck at 4% pre-invocation in progress. Any advice?
Issues replacing office standard 2019 with office 365 using ODT
Hi Folks, I'm trying to replace office 2019 standard with 365 on several machines using the Office Deployment tool and Endpoint central. I'm running into issues where the "configuration" does not complete and seems to time out. I've tried running the
SLAVE MODE on primary server
Hi, We are using FOS and facing an issue where the service on the primary server is not running and goes down each time we try to start it. From the traces, we were able to see that the primary server was attempting to start as a secondary server, and
Unable to Migrate from Build 14500 to 14501
We are unable to Migrate from Build 14500 to 14501 due to the following error message: How can we ensure the scheduled migration tasks are completed so the upgrade can proceed?
error with update 10510 to any
Hello , Posgress DB + demo_license error on "post invoke" stage,all folders are close before update, try any new ver up to 10536 update_log attached
Profile Instillation Failed The SCEP server configuration is not supported
I updated ME and the Security Gateway server this weekend. This update is a complete disaster! I am now getting errors when connecting IOS Device. “Profile Installation Failed The SCEP server configuration is not supported”… We DO NOT have a SCEP server
Make all requesters as service request approvers
Hi, I have a scheduled job to import requesters from AD daily. Can someone share the method to query and update to make all newly added requesters to become service request approval by default? I have similar questions raised in the forum but no answer
Can you guys able to pause the kiosk mode from the device?
According to the support, tapping the on-screen back button should be able to trigger the pause kiosk mode, but in my case, no matter if I tap the back button a thousand times, it won't pause the kiosk mode. Any idea?
Error when connecting to store.
O erro ocorre apenas com e-mails fora da minha organização. I have this erro only when send e-mails to out of domain organization My domain is davita.com. When i try to gmail.com davita.com.br and others i have this error System Log Message : Error when
ADManager plus Account Expiry Sync with AD
I've reported an issue with ADManager support about this issue and wanted to place this in the forum for wider discussion if possible. Before upgrading to 7200+ version of ADManager plus, when we change the account expiry in a template, it reflects the
Service Desk Plus unable to Login as any user (local or domain)
Hi All, I am unable to login to Service Desk Plus (free). I restarted a domain controller the other night, im not sure if this has anything to do with it. I cant login with a domain account or a Local Admin account. Yes, ive tried resetting the password as directed in the FAQ pages on the website with the scripts. The server log has the following error in it: [135]: FailedLogin occured for user : administrator wit hmsg : Exception while retrieving user account| Anyone seen this before please? Help
Assets issue
Hi there, I'm actually facing an issue with the asset. I created new IT assets and named it (Dell PCs) to add the PCs in inventory in that section. After 2 weeks we got a new employee, and I changed the assets state from in-store to in-use and I chose
iOS app crashes when clicking Conversations
We face a problem as topic suggests with ios app crashing when performing a specific set of actions. Issue: The app crashes when request is opened using a link and the Conversations button is pressed. How to reproduce: 1. Copy a link to existing request
Cant start fresh SD+ on Ubuntu 23.08/Ubuntu 22.04
Hello Fresh install of SD+ on Ubuntu 23.08 / Ubuntu 22.04/ the app just dont want to start at all. Every time there is an error about "Trying to start PostgresSQL server failed" I was following the guide whole time but the problem still occurs Few months
The mail server and port details you've entered are not related to SMTP.
Hello, I have submitted a ticket to support. However has anyone received this message when trying to use an internal mail server? The mail server and port details you've entered are not related to SMTP.
ansible plugin
I'm trying to get ansible plugin work with PMP but I've a problem... Ansible plugin issues two api requests apparently: (1) https://<URL>/restapi/json/v1/resources/getResourceIdAccountId?APP_AUTHTOKEN=<TOKEN>&APP_NAME=Ansible&RESOURCENAME=<RESOURCE_NAME>&ACCOUNTNAME=root which returns RESOURCEID and ACCOUNTID. This one works fine. But the second call: (2) https://<URL>/restapi/json/v1/resources/getResourceAccountDetails?APP_AUTHTOKEN=<TOKEN>&APP_NAME=Ansible&RESOURCEID=45022&ACCOUNTID=48640 which
Issue in the filtered query in Patch Mgmt
I'm not sure if this can be reproduced in other environments, but I'm seeing this on my cloud instance. Patch Mgmt --> Patches --> Supported Patches under Patches. I haven't checked in other pages such as Missing Patches / Installed Patches / Applicable
An error occurred while processing an email. Mail Fetching process of ServiceDesk Plus was stopped. Please delete the below mail from your mailbox and restart mail fetching process.
Good morning, I've been having a problem for a few days. The incoming email recovery service stops and returns the error (SDP Notification: ERROR : Mail fetching process stopped ). In the incoming mailbox the emails are read but not processed. I'm using
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