Email Fetcher stops upon receiving email with inline image
Hello,
When we receive an email from a customer that users Apple Macbook, The Email Fetcher stops with the following message:
Exception
trace :: com.manageengine.servicedesk.mailutils.FetcherException:
Error while processing inline image at
com.manageengine.servicedesk.mailutils.MailAPI.uploadInlineImage(MailAPI.java:2887)
at
com.manageengine.servicedesk.mailutils.ModuleHandler.handleMailObject(ModuleHandler.java:115)
at
com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:71)
at
com.manageengine.servicedesk.mail.core.fetcher.JavaMailFetcher.fetchAndProcessMails(JavaMailFetcher.java:209)
at
com.manageengine.servicedesk.mail.core.fetcher.MailFetcher.startFetching(MailFetcher.java:306)
at
com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.executeTask(MailFetchingTask.java:39)
at
com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:641)
at sun.reflect.GeneratedMethodAccessor83.invoke(Unknown Source) at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498) at
com.adventnet.mfw.bean.BeanProxy.lambda$invoke$0(BeanProxy.java:51) at
com.zoho.mickey.api.DefaultCodeBlock.execute(CodeBlock.java:453)
at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:48) at
com.sun.proxy.$Proxy2.executeTask(Unknown Source) at
com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:334)
at
com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:225)
at
java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at
java.util.concurrent.FutureTask.run(FutureTask.java:266) at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at
java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:750) Caused by:
com.manageengine.sdpod.v3api.SDPAPIException: Internal error at
com.manageengine.servicedesk.v3api.utils.InlineImageUtil.uploadStreamAsImage(InlineImageUtil.java:271)
at
com.manageengine.servicedesk.mailutils.MailAPI.uploadInlineImage(MailAPI.java:2882)
... 22 more
There is only one inline image in the mail and it look like this:
Installed Servicedesk Version is 14.5 Build 14502, on Linux.
How could we solve this issue?
Thank you.