I can't update to the build 14501
I have been trying to solve the following error when updating with updatemanager.sh for a couple of days now: Upgrade interrupted as the scheduled migration tasks of request notifications, inline images and resolutions are not completed. Make sure the
OAuth Mail Sever Issues
Occasionally, our OAuth in ME EC Mail Server Settings stops working, and we must set it back up in the dashboard. One moment you're getting emails from EC, then nothing. I go into the OAuth settings, and it's all blank like it had never been set up. I
E-mail Command troubleshooting
Hi, Is there any way to troubleshoot e-mail commands processing? We've always had a bit of issue with some mails not getting processed correctly, but it has gotten worse after updating to 14.3 from 14.1. The emails are generated by a website form, so
Automaiton/Orchestration profile not working with "Disable user" action
Hello, I would like that when I disable an user, it is automatically moved to an other OU. To do so i created an orchestration profile mapped to an orchestration template. The profile looks like this. However, when i disable an user via admanager plus
Cannot Integrate AAP into SDP
When I go to SDP and go to integrations, then click the settings for Advanced Analytics Plus, it just pops up an error. Neither myself, co-workers, or support have been able to resolve this issue. I have restarted and shut down/rebooted the service. I
Cannot Import Users via CSV
I was originally attempting to import users via Active Directory, but I was running into an issue with authentication, and I decided to try importing via CSV file. I am now having an issue where it detects the correct amount of CIs, but every one of them
Cannot change retention days for the backup
Hi PitStop, I am facing the following issue and I need your assistance. In the backup schedule, it is set by default to retain backups for 90 days. However, due to the volume of data, I need to reduce this duration to 14 days. Nevertheless, I keep receiving
Deployd to client computers outside of the network company using a Gateway
Sometimes the computers are outside the corporate network. I want to be able to deploy applications on them. We use the MSP version, distribution servers and a gateway server. Such computers in the DC console are visible in green, you can connect to them,
Shared Printer Addition Fails : The wrong diskette is in the drive. Insert %2 (Volume Serial Number: %3) into drive %1.
Has anyone ever gotten this error when trying to add a shared network printer? What might be the cause?
Schedule Location path is not accessibleGiven location to scheduled reports is not accessible
Good afternoon! Version 14.5 of Build 14500 added the ability to save a scheduled report to a network folder, but it doesn't work! An error appears: "Schedule Location path is not accessibleGiven location to scheduled reports is not accessible". Tried
Exporting as PDF from Gantt Project
Hi, Team, When I try to export to PDF from Project Gantt view, the PDF doesn't show the information selected on the view. It also displays buttons and menus that shouldn't be printed. This was captured from your demo site: in attach, I'm sending the PDF
Asset scanning
Why does this happen in SDP? The asset is in Endpoint Central and when I scan it in EC, the scan works no issue, but in SDP, when scanned:
Local admin account without admin rights | AD login suddenly stops working
Hello dear support team, I have the problem that the AD login suddenly no longer works. For each AD user comes the message that the user/password are wrong. We have not changed anything in the infrastructure. So I logged in with the local administrator
IN and OUT traffic same
Dear experts, I have two interfaces on monitoring: G0/0/1 Tu1 (source G0/0/1) Tu1 - In-Out Traffic are different values Gi1/0/1 - In-Out Traffic same all time On both interfaces I use commands below: ip flow monitor MONITOR-1 input ip flow monitor MONITOR-1
Tasks filter not working in 14.3 Build 14305
Hello, recently I'v updated to 14305 and tasks filter stopped working. Drop down array right from the current filter name displays little empty white box.
Service Desk+ App
The app is putting technican signature at the bottom of the description when replying to a ticket. It has been broken for over a year now Is there no development on this app ?
Endpoint Central Modify user not working
Try modify user from Admin > User Administration > Action > Modify No thing appear in my browser (Edge - Chrome - Firefox) I try clear cache browser but still not working Build Version:10.1.2220.11
Endpoint Central Agent Rebranding
Has anyone experienced an issue where after you change the Company name and the Agent Icon and click save the site give you a sign in popup asking for a username and password, I tried my local account and normal account it just does not accept it. However,
Heavy Disk Usage
Hello there, We are facing problems with a huge disk usage of Log360. It's at the same machine with Eventlog Analyzer. Host machine is Windows server. We are looking for a way to purge the data or shrink it or ... . No helpful option in general setting
ELA having more than 20 ms
ESX PROD My ELA server is very slow and I am trying to understand why.
Fatal Error during software push
Hello, I've been trying to push Tenable.io to just a single laptop for testing purposes. The thing with Tenable is that I also must run a command after the agent is installed in order to connect that device to our Tenable server. I've made a package in
SLA escalation e-mail | Not working.
We are trying to send email notifications to our technicians for when a ticket SLA is violated. I can see there's an option for it in Automation - Notification Rules, but it is not working as it should.
Azure AD SSO using SAML and App proxy
Dear friends, I am trying to configure servidesk using App proxy and SAML authentication to azuread as our servidesk is hosted on premise but I am getting errors I have followed this guide: https://pitstop.manageengine.com/portal/en/kb/articles/configuring-saml-with-azure-ad-9-8-2020
User does not have this permission version 14306
Hi Team, We have upgraded to version 14306 from 14102 and are encountering issues with the scripts. We are adding a first response note based on specific criteria, copying the title to tasks from the request, and updating the task description from the
Update OpManager - Netflow service is gone
Hi, What's the correct procedure to update OpManager with the Firewall log and Netflow add-ins. Upgrading to the latest version removed the netflow service?
Multi-Select Request Field - Can't Search or Filter
Multi-select custom fields don't seem to be available in the advanced search, the custom view builder, or report filters. Is there a setting or anything I need to enable in the system to get these to show up? It seems rather pointless to have a custom
[SOLVED] Discovery > Agent Configuration not working
I've already opened a support ticket several weeks ago but I haven't received a response in almost 2 weeks. I will try posting here to see if I can get this issue resolved. Ticket Id #7959116 Service Desk Plus Version: 13.0 Build 13007 Endpoint Central
Elastic Search indices filling up the drive
Hello ! I have an issue with my Exchange Reporter plus installation. As the DB size is approx. 50 Gb, I found this morning that the elastic search indices (Exchange reporter plus \ Elastic Search \ data \ nodes \ 0 \ indices\ ) directory is growing up
Upgraded to new MSSQL Server and now SDP will NOT start - CRITICAL
Hi All - I'm having an issue upgrading to a new MSSQL Server. What I did was create a full backup from my 2008 instance and then restore that on 2019. I then ran the ChangeDBServer.bat and it said everything was successful. However, when SDP goes to start,
Unable to run the application after upgrading to Servicedesk Plus 14300
After upgrading from 13000 to 14300 the service cannot be started. After running ruh.sh file we get an error: "Application startup halted due to mismatch in java version. Please restart the server or contact support." How can I solve this problem?
Trying to setup Enable Agent Server Trusted Communication
We are trying to setup Enable Agent Server Trusted Communication, we have a certificate installed to secure the web interface, which is working ok. When we choose Enable Agent Server Trusted Communication, it wants us the add a certificate, and just re-directs
Custom Group with appropriate nested Logic
I was trying to target a BIOS update towards Dell Workstations, but it appears that I'm having some challenge trying to capture the custom group due to the query's order logic. What I wanted was something along like: (1 or 2 or 3 or 4 or 5 or 6) and (7
Error during installation of 11.2.2325.14
Having issues when installing 11.2.2325.14. Complained about NGINX, then java and then rolled back and now I can't start my server.
No entran las solicitudes en ServiceDesk
Buenos días, en mi empresa usamos su herramienta y nos está dando problemas con la configuración de correo entrante. Nuestro servidor de correo es https, la configuración que tenemos en ServiceDesk es imaps, TLS habilitado, puerto 993. He hecho una prueba
SSL wildcard cert import/install issue
Hi all, I followed this: https://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html and this: https://pitstop.manageengine.com/portal/en/community/topic/imported-wildcard-ssl-certificate-in-adselfservice-http-and-https-ports-unresponsive
Notification rule
The "Notification technician of associated service request when items in a purchase order are received" is not working. See attachment to view the two items (partially and received) which are not working.
[SD-93308,SD-107873] 'Draft saved' popup interrupts composition
This is a minor issue, but I thought I'd report it as it's something I think could be easily fixed. I'm composing a reply to a ticket, and I'm in the middle of typing when suddently a popup appears in the middle of the compose window saying 'Draft saved'.
Windows Domain Scan
It's been 5 months since my Asset Explorer has been able to run a windows domain scan. I opened a case and no one replies. I have tried removing/readding the domain scan, editing information, adding it back with no luck. Does anyone have a trick or workaround
SB-Portal Updates Download Status not shown
Greetings! We've noticed the new feature to publish Updates to the Users SB-Portal, this is a great addition! Unfortunately the button "Download only" does not show the Download Status in the SB-Portal after the Patches are downloaded. It is just empty.
Couldn't delete the original copy of HomeFolder.
Hi folks. I'm trying to move home folders to a new folder, but get the following message; Successfully moved the home folder.Couldn't delete the original copy of HomeFolder. Does anyone know what would cause this? The home folders do copy to the new location.
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