Missing installation files with apps deployed from Endpoint Central
I've run across this issue with a few different apps, usually after a Windows version/SP upgrade. Some apps won't launch or can't be uninstalled because the installer files can't be found. The error is: The feature you are trying to use is on a network
Deployments will not reboot after deploying
I've been having a problem with deployments for at least the last 3 months, and it's starting to really bug me. Deployments WILL NOT under any circumstances initiate a reboot when complete, this product has become next to useless since I have to closely
Scheduled Wake on LAN not working
Hello, since the last Endpoint Central update to build 11.5.2605.11 we have issues with the scheduled wake on LAN feature. When we use WOL manually on a device its working fine but when using the scheduler nothing happens. There is also no direct error
Change Ticket Creation From Email
I am wanting to create a workflow to take input from an Email (using something like a Microsoft Form) to generate a change ticket in SDP Cloud using a Change Template.
2026-03 Windows patches not visible in Missing Patches
Hi, I'm experiencing an unusual issue. I can't see the 2026-03 Cumulative Update for Windows 10/11 (22H2, 24H2 and 25H2) in the 'Missing patches' section. Patch Management isn't counting computers without this update installed. In the 'Support patches'
Endpoint Agent live status issue
Following the recent vulnerability reclassification processed through the Endpoint Central server, we’ve identified an issue where SysAdmin is displaying incorrect live‑status information for endpoint agents. In several cases, the console reports an agent
Since latest Endpoint Central update enrolling ipads on mdm with apple configurator fails
Since latest Endpoint Central update enrolling iPad on mdm with apple configurator fails
Webex Patches fail
Trying to patch Webex. The following patch should be applied (older patches showing the same error): Patch ID: 356717, Patch Description: WebEx (46.3.0.34324), Patch Name: Webex_46.3.0.34324.msi Error: “Another version of this product is already installed.
Endpoint Central (on-prem): Active directory description not retrieved nor updated
Greetings, Active directory computer description is not updating on Endpoint central, but updates correctly on SDP. Both solutions are running with AD service accounts and sync schedules/configurations are run with accounts with permissions to read from
Software Deployment "Skip" Option not working as expected
Hi, I'm testing software deployment options and I created a deployment policy that allows the user to Skip but forces the install after three days. It's being deployed to Users and Run As System Account for the software installation. First issue - On
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. )
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. ) I encounter this error when manually or automatically scanning devices in Patch Manager. Approximately 20% of my devices have this error.
Deletion of registered numbers
Hello, The saved phone numbers on my devices are being deleted at certain intervals. Contacts that are saved to my phonebook disappear periodically. The issue occurs on all of my devices — it is not limited to a specific number or a specific device. Is
Patches published to Self Service Portal always fail to download/install
Any patches I publish to SSP fail with the error "Patch stored location is not available to download the patch from the server" when trying to install. Software deployments work fine, but patches will not work at all. I don't think it is a permissions
After upgrading to 11.4.2528.30 all our PCs just say Agent upgrade is in progress when trying to remote manage
We updated our central server to 11.4.2528.30, and as per usual this meant it automatically started to send out the updated agent to all our endpoints. However, since then we can't connect to any of them to do any kind of management tasks like remote
retrieval of passwords with certain special characters doesn't work, again.
I had this problem a long time ago, probably version 6, where if a password contains <> characters, it would be displayed correctly in the GUI, but would be truncated during retrie val through the GUI. It seems that 13220 (and still in 13221) has brought
Upgrade to 11.4.2528.23 caused most remote laptops to go offline
We upgraded to on-prem Endpoint Central Enterprise Edition to Version11.4.2528.23 last week. Now most of out external laptops are now offline. Which URL should we be using for updates? I notice dramatical different versions and Readme's https://www.manageengine.com/products/desktop-central/service-packs.html
Remote Control says connected but doesn't fully load
We have rebooted our server, rebooted our machines, cleared cache on our browsers and tried different browsers and still can not fully load a remote control session. Is there something going on with Endpoint Central?
DLP policy conflict
Dear Support Team, I am experiencing a critical issue with the DLP agent where multiple policies with different enforcement actions are not functioning correctly. Problem Description: I have deployed two DLP policies to a client endpoint with the following
ntermittent “Scanning Timed Out” errors on macOS devices
What we’ve confirmed so far: The issue is intermittent and device-specific Network connectivity is healthy Required ports are open and reachable to the cloud servers Other Macs on the same network are scanning successfully Because of this, it doesn’t
Access Denied while installing agents through console
Dear Team, We have upgraded our Central Server today to the latest version 11.4.2528.21. After the upgrade, we started facing an issue with agent installation using both the command-line (IP-based) method and the console (hostname-based) method. Below
Can not log in ( Invalid username/password!)
It still worked on the weekend, now I can't log in with any user.
Vulnerability DB Sync Failed!
Vulnerability DB Sync Failed! File integrity verification failed. Invalid response received for URL This XML file does not appear to have any style information associated with it. The document tree is shown below.
Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automatically
Print Preview formatting
Hi, This is not something that i have noticed before but i have gone to print to PDF of one of the requests for audit and the formatting of the print preview is all wrong, its wider than the paper. Half the ticket information is not visible in portrait
EC Database Corruption
Hi I'm having a weird issue I'm using the internal PostgreSQL engine The database of my latest Endpoint Central (build 11.4.2528.10) has been corrupted 1. Some of the functions do not show 2. Some give me access denied, although I'm using the admin user
Endpoint Agent
Hey I noticed yesterday that the Endpoint Agent was showing as offline on my workstation. I tried running a repair several times, but they went about halfway and ended. I tried to do an uninstall, reinstall and the uninstall went fine and the reinstall
Profils stay in "in progress" for Windows computers
Hello, I cannot update profiles anymore on windows laptop. Profiles status stayed "in progress" even if the device is connected and online (in Wifi or Wired) : I also tried to delete profile but i got this error "Failed 404 : Delete" Any ideas ? Thanks.
status offline after upgrading to Build : 11.4.2528.10
After updating to Build 11.4.2528.10, some Windows computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
11.4.2528.10 agent upgrades failing
since upgrading EC console to version 11.4.2528.10 ive got about 100 windows laptops out of 500 that are stuck failing to upgrade. message says uninstall the agent and reinstall. uninstall from the console does not work, fails to uninstall the agents.
Very Slow data transfer from to/from USB connected devies?
Hi, we're running EC build 11.4.2516.21, and in the months since we upgraded to this version, a number of users have reported really slow transfer speeds when copying files to/from USB storage devices. They are reporting transfer rate maxing out at a
Prohibited software
Just wondering why none of the Xbox things are not listed in the Prohibited Software list...? Maybe that is something that can be added to the list?
Endpoint Central Update Issue – Certificate Error
Body: Hello Support Team, I am trying to update Endpoint Central using the Update Manager, but the process fails every time with the following certificate error: Signature does not match with any available certificates. Please import valid certificate
Click Once Deployment
We have the below Manage Engine Desktop central version Build 11.4. Can you please advise how we can deploy a Click Once Package to a few clients My Click Once Package has a URL ( which once clicked ) downloads a Package (as below ) The User would then
Windows 11 cumulative patches not copying to the system
Morning, we recently updated to Windows 11 and now we are unable to patch the cumulative updates for Windows 11. The patch folder does not show up under the agent folder and we get path not found to the store message. I have uninstalled and reinstalled
Self Service Portal Only Showing Succeeded
It seems when we push patches to the Self-Service Portal, it shows it Succeeded for the machines. It used to display In Progress or other status depending on if the user is installing the patches or not. It doesn't seem to be reporting if the user is
Upgrade W11 Enterprise 23H2 to 24H2.
Hi; I'm trying to upgrade a computer from W11 23H2 to 24H2. And everytime I upload the ISO file, always say: - The expected Edition is Enterprise, but it isn't found in the uploaded ISO file or, - Error 50003 I tried this: - Upgrade to Windows 11 version
MDM server certificate is invalid
Hello, I'm trying to enroll an iPhone 16e as a supervised device in Mobile Device Manager. I don't have ABM/ASM so I'm using Apple Configurator. I've set up the APNs certificate and created a blueprint according to the directions. I can get as far as
Unable to import thrid party certificate
Hi. We use th DesktopCentral build 11.2.2325.17 The current certificate (issued by our internal enterprise CA) expires on December 1, 2023 It is not possible to renew a certificate issued by our internal enterprise CA. (attached screenshot import-certificate.png)
Scanning Timed Out
Newly implemented Manage Engine Patch Manager Plus 11.4.2524.01 with Agent version 11.4.2524.01.W. Computers are only scanned when the agent is installed or repaired. If I initiate a manual scan, the result is "scanning timed out". This applies to all
SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
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