Dear Team,

We have upgraded our Central Server today to the latest version 11.4.2528.21. After the upgrade, we started facing an issue with agent installation using both the command-line (IP-based) method and the console (hostname-based) method.

Below are the details of the issue:

Issue Description

• When installing the agent using the command line with IP address, the installation fails with the following errors:

  • Access Denied

  • Incorrect Username or Password

• We have verified that the credentials are correct.

• We tested connectivity to the target machine’s ADMIN$ share from both:

  • Central Server

  • Distribution Server
    Both connections are working successfully.

• However, when we initiate agent installation, the tool reports that the credentials do not have access to the ADMIN$ folder through the Distribution Server.

• The same issue occurs when trying agent installation from the console using hostname.

• Before the upgrade, the automatic agent installation from the console was working without issues.

• The failure started immediately after upgrading the Central Server.

Request

Kindly assist in identifying the root cause and provide a solution or workaround at the earliest, as this is affecting our onboarding of new systems.

Thank you,
Satvika