SupportCenter Plus version 8.1 - Build - 8112 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8112. Please refer the Migration path table available here and upgrade to our latest build 8112. Enhancements made and Issues Fixed list is available here We fixed few Performance Issues in this release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in the production later. Note : As a best Practice, please do the upgrade only in your Test environment and based on
[Powershell Script] Check uptime of Asset(s)
It's a common problem (atleast from my experience) that users don't turn off their PC's and when you ask "Have you tried turning it off and on again?" you can gurantee two things: 1. Their answer is "yes" 2. They're lying. So... I've created a script that pings any asset(s) recorded on a ticket and then either adds a note with it's last boot date and time or its offline status. This allows my team to confirm whether a device needs to be restarted or not without having to establish a remote connection
Update your Google Chrome to 72.0.3626.121 ASAP!
The Chrome Security team has released a fix for a highly critical vulnerability in Google Chrome (72.0.3626.121) with CVE-2019-5786 that could allow a remote attacker to execute arbitrary code and take full control of the computers. Please note that this vulnerability is being actively exploited. The Chrome security team reported the issue as a use-after-free vulnerability found in the FileReader component of the Chrome browser. The security team hasn't revealed any technical details of the vulnerability
Update your Google Chrome to 72.0.3626.121 ASAP!
The Chrome Security team has released a fix for a highly critical vulnerability in Google Chrome (72.0.3626.121)with CVE-2019-5786 that could allow a remote attacker to execute arbitrary code and take full control of the computers. Please note that this vulnerability is being actively exploited. The Chrome security team reported the issue as a use-after-free vulnerability found in the FileReader component of the Chrome browser. The security team hasn't revealed any technical details of the vulnerability
[Free e-book] Choosing the right chart for your IT data
Building great visualizations is a lot of work, and often times, quite confusing when you have a multitude of chart types to choose from. To help you solve this dilemma, we've put together an e-book to discuss the different chart types, and when to use them.
Add an Office 365 tenant to RecoveryManager Plus using an MFA enabled account
Problem When you use a multi-factor `authentication (MFA) enabled global admin account to add your Office 365 tenant with RecoveryManager Plus, using the password of the account during configuration will throw the error "Authentication failed". In such cases, you’ll have to provide the app password of the MFA enabled account. However, the app password is displayed when you enable MFA for the first time and cannot be retrieved again. If you do not have the app password, you’ll have to create a new
Applications Manager named a January 2019 Gartner Peer Insights Customers' Choice for Application Performance Monitoring Suites
We did it again! Applications Manager is psyched to be recognized as a January 2019 Gartner Peer Insights Customers' Choice for Application Performance Monitoring Suites. In order to be recognized as a Gartner Peer Insights Customers' Choice, APM vendors must have an average rating of 4.2 stars from a minimum of 50 reviews within a span of year. ManageEngine managed to bag 70 reviews with an average rating of 4.4. We were rated across four categories : Evaluation & Contracting, Integration & Deployment,
ServiceDesk Plus MSP - version 9.4 - Build - 9414 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9414. Please refer the Migration path table available here and upgrade to our latest build 9414. Major features : Survey Enhancements. Password Manager Pro Integration. Site24x7 integration with SDPMSP. Billable/non-billable worklogs in all modules. Ability to add Tasks from the Accounts page. Option to deduct allowance only from operational hours when diff charges are configured. Other features and Issues Fixed list is available
Unable to contact the MDM server from Android devices
If you are using MDM Cloud to manage devices running OS versions below Android 5.0 and these devices are unable to contact the MDM server for management related tasks and information, read this post for the resolution steps. Cause: Mobile Device Manager Plus makes use of TLS protocols for secure communication between the server and devices. We at Zoho have discontinued the use of TLS 1.0 and TLS 1.1 protocols with continued support for TLS 1.2 and above, for improved security. This update is necessary
Script Master - 13: How to automatically close requests that are in a specific status.
This week's script master post is about using Custom schedules feature which was released in our latest version 9300. The Custom Schedules feature enables you to access any data in ServiceDesk Plus to perform customized actions(specified in a customized script file) periodically. Each custom schedule can be given Query Reports as arguments to the script file. This enables access to the required data in ServiceDesk Plus through queries. You can even synchronize ServiceDesk Plus data with other third-party
[Announcement] : The free one day OpUtils Training is on March 27th, 2019!
[Announcement] : The free one day OpUtils Training is on March 27th, 2019! Hola Amigos! Are you a slave to your network - always peeking at it not knowing when it will create a huge mess and when you would end up cleaning up that mess? If you are, then ManageEngine OpUtils is the right solution for you. With the OpUtils training being a great success in 2018, we are carrying it forward to 2019 as well! This training covers in-depth and intensive training which will help you get into the bottom
Newsletter de Febrero!
¡Newsletter de Febrero! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with ManageEngine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner in
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with ManageEngine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner in
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with ManageEngine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner in
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with ManageEngine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner in
[Tips & Tricks] Automation's in Service Desk which can replace Help desk coordinators role
Yes, in Service Desk we have quite a few features that can automatically assign tickets to an individual or a group. Let's discuss in detail. # Tickets can be assigned through incident and service templates. Smaller organizations with a handful of technicians
Tell the world how much you love us!
Dear Log360 Patrons, Your opinion greatly matters to us, and to your peers too. We'd love to have your unbiased feedback about Log360 in one of the most renowned software review platforms, Gartner Peer Insights. Review Log360 on Gartner Peer Insights I promise that the review will take just 15 to 20 minutes of your time. We really appreciate your time and effort. What you should do? Sign up at Gartner Peer Insights. It just requires your business email and a little information about your company.
ServiceDesk Plus 10 Released
Dear User, We are delighted to share that we've reached a new milestone today. Available immediately, ServiceDesk Plus 10 comes with a bunch of highly anticipated features and bug fixes which includes, Request Life Cycle With Request Life Cycle, you can predefine the set of statuses each ticket goes through, and specify the conditions and actions for each status change. The best part is that you can design all of this using a simple drag-and-drop interface. This ensures clarity and consistency in
Microsoft now requires SHA-2 algorithm to patch Windows legacy OS versions
Microsoft has said in an official statement that it will be ruling out the support for SHA-1 algorithm and migrate to SHA-2 hash algorithm for code-signing purpose. Customers running legacy OS versions (Windows 7 SP1, Windows Server 2008 R2 SP1 and Windows Server 2008 SP2) will be required to have SHA-2 code signing support installed on their devices by July 2019. Any devices without SHA-2 support will not be offered Windows updates after July 2019. Microsoft will be releasing updates that introduces
Microsoft now prefers SHA-2 algorithm to patch Windows legacy OS versions
Microsoft has said in an official statement that it will be ruling out the support for SHA-1 algorithm and will migrate to SHA-2 hash algorithm for code-signing purpose. So, Customers running legacy OS versions (Windows 7 SP1, Windows Server 2008 R2 SP1 and Windows Server 2008 SP2) will be required to have SHA-2 code signing support installed on their devices by July 2019. Any devices without SHA-2 support will not be offered Windows updates after July 2019. Microsoft will be releasing updates that
[Free e-book] Best Ways to Map Impact of Application Performance Issues on Business goals
Today's IT infrastructure is more dynamic, flexible, and elastic than ever before. But are you ready to keep up with the pace? Do you have enough visibility into your IT infrastructure to identify and troubleshoot code-level issues? Are you offering your end-users seamless user experience? Is poor application performance impacting your business? So how do you overcome all these challenges? The key lies in developing the right application performance
Adobe releases an update to fix a bug in their Zero-day patch released a week ago
After the update that was targeted at fixing the zero-day vulnerability, failed to patch it, Adobe has released another patch to fix the critical information disclosure bug in Adobe Acrobat reader. This zero-day vulnerability which was tracked as CVE-2019-7089 was reported by a security researcher on Jan 26 which could lead to disclosure of sensitive information. On Feb 12, Adobe tried resolving this issue by releasing a fix for this zero-day bug. But the security reacher found a by-pass in the
Adobe releases an update to fix a bug in their Zero-day patch released a week ago
After the update that was targeted at fixing the zero-day vulnerability, failed to patch it, Adobe has released another patch to fix the critical information disclosure bug in Adobe Acrobat reader. This zero-day vulnerability which was tracked as CVE-2019-7089 was reported by a security researcher on Jan 26 which could lead to disclosure of sensitive information. On Feb 12, Adobe tried resolving this issue by releasing a fix for this zero-day bug. But the security reacher found a by-pass in the
[Webinar recording] How to manage IT projects like a pro using analytics
In case you missed our webinar 'how to manage IT projects like a pro using analytics', here's a recording of the session. If you aren't already using Analytics Plus, click here to get started with a free, 30-day trial.
Help us understand and measure your SOC performance
What gets measured gets managed. Are you measuring your security operations center's (SOC) performance? The IT security team's performance measurement has always been subjective in the last decade. With more and more security techniques emerging, organizations come up with different metrics to measure the performance of their security operations center (SOC). But, are you measuring the output correctly? Most times, organizations measure the right parameter but in the wrong way. How do you know
Logs issue fixed - Update to the latest hotfix
There was a password printing issue in our logs, which is now fixed. There's no printing of critical data in the logs any more, we have ensured with thorough testing that the logs are cleared of any passwords. Our customers can upgrade to the latest hotfixes as applicable. Security is our foremost priority, and we will strive to upkeep our users' security. Thanks for your understanding and continued support. Request users to update to the latest builds. You can learn about it here. https://www.manageengine.com/products/desktop-central/vulnerability-in-log-files.html
Update to the latest hotfix - logs issue fixed.
Hey all, There was a password printing issue in our logs, which is now fixed. There's no printing of critical data in the logs anymore, we have ensured with thorough testing that the logs are cleared of any passwords. Our customers can upgrade to the latest hotfixes as applicable. Learn about it here: https://www.manageengine.com/products/desktop-central/vulnerability-in-log-files.html Security is our foremost priority, and we strive to upkeep our users' security. Thanks for your understanding and
OpManager 12.3 receives IT Pro Recommended Award
Our latest build, OpManager 12.3 has been gaining recognition from industry analysts. Recently, a UK-based business insights and analytics company, IT Pro, wrote an un-sponsored review of OpManager. IT Pro highlighted all of OpManager’s latest enhancements and features. OpManager also received an IT Pro Recommended Award. Read the full review here. Here is IT Pro’s final verdict after hands-on interaction with our network management solution:
End-of-Support for Modem based SMS and AppSMS notifications
Dear Customers, We are announcing end-of-support for Serial Modem based notification and AppSMS based notifications in OpManager. We had to remove Modem based SMS(serial modem)option due to the unavailability of support from the third party provider SMSLib. Though this feature is not available in the newer installations, due to compatibility issues in the new Java versions(OpManager 12.0 and above), existing customers who upgraded from older versions also faced issues. So, we have decided to announce
[Tips & Tricks] New features in Solution Module, Solution Expiry and Periodic Review
We have introduced new features, Solution Expiry, and Periodic Review in the Solution module of Service Desk. These features are available from 10006 Builds of Service Desk. In IT organizations Solution articles need to be updated periodically to avoid its invalidity and improve usefulness to the end users. To achieve this, solutions can be created with Review and Expiry date functions. The solution owner will be notified periodically to review the solutions, after the review they can update the
NUEVA PLAYLIST: Aprendiendo a configurar ADAuditPlus
NUEVA PLAYLIST: Aprendiendo a configurar #ADAuditPlus Conoce todo lo que necesitas saber para configurar de manera efectiva ADAudit Plus! https://www.youtube.com/playlist?list=PL_KxHZ4oj7WnTDRJyUEo1pL6cRE13SHai
Free webinar: What's new in Password Manager Pro?
Hi all, Join our webinar to watch our experts demonstrate the latest feature additions to Password Manager Pro followed by an open Q&A session. Reserve your spot. With the recent Password Manager Pro releases—9800 and 9900—we've worked hard to bring you essential, power-packed features for your privileged account management (PAM) program. We've focused on new platform capabilities to enable PAM enforcement for a range of resources. We now have plugins to help you manage privileged account credentials used
Mobile Device Manager Plus simplifies Mac encryption using FileVault 2
FileVault 2 is a whole disk encryption program, that encrypts the hard drive and all the files available on it, using 128-bit AES encryption with a 256-bit key. If your organization stores client information, or any other sensitive corporate data on Mac machines, it is recommended to use FileVault to encrypt your systems. While encrypting a Mac machine, FileVault mandates a password to be set on the system which will be used to decrypt the drive every time the user logs in. Additionally, a Recovery
Apple modifies enrollment procedure for devices running iOS 12 and above
The first step to manage devices using Mobile Device Manager Plus (MDM), is to enroll them into the MDM server. The simplest way to enroll devices is either using Self Enrollment or sending enrollment invites to users. Both of these enrollment methods involve an enrollment profile to be installed on the devices. Till iOS 12, this enrollment profile is automatically installed on devices once the enrollment request is authenticated by the user. While this simplifies the enrollment process, the automatic
macOS Mojave 10.14.3 Supplemental Update for FaceTime bug
Apple has rolled out macOS Mojave 10.14.3 supplemental update that fixes the FaceTime bug that let people eavesdrop on unanswered group video calls. Besides, the macOS Mojave 10.14.3 supplemental update addresses another security issue involving Live Photos on FaceTime. Apple didn't disclose any information on that issue yet, but ensured that it's been fixed in the new update. Workaround: You can deploy macOS Mojave 10.14.3 supplemental update to resume using FaceTime without any issues. To deploy
Apple FaceTime's critical eavesdropping bug
A critical bug has been discovered in Apple FaceTime that transmits audio(in certain cases video) to the caller despite the recipient not having accepted the call. This vulnerability was first discovered by a 14-year-old kid who found that he could listen to his friend's conversation, even when the call wasn't answered. This incident was tried hard to bring into Apple's attention since Jan 20 by the kid's mom but was in vain. On Monday, Jan 28 this incident was finally brought to Apple's focus by
macOS Mojave 10.14.3 Supplemental Update for FaceTime bug
Apple has rolled out macOS Mojave 10.14.3 supplemental update that fixes the FaceTime bug that let people eavesdrop on unanswered group video calls. Besides, the macOS Mojave 10.14.3 supplemental update addresses another security issue involving Live Photos on FaceTime. Apple didn't disclose any information on that issue yet, but ensured that it's been fixed in the new update. Workaround: You can deploy macOS Mojave 10.14.3 supplemental update to resume using FaceTime without any issues. To deploy
Firewall Analyzer training season 1 summary
Team Firewall Analyzer successfully completed the first training for 2019. It was great to have you at the Firewall Analyzer training session. In case you have missed the Firewall Analyzer free training, we have got you covered. Catch up on everything that happened at the training with the following training collaterals: Download the Free eBook Part 1: Protect network from threats: Optimize firewall performance Session recording Presentation slides Part 2: Secure your network: Extract the full potential
Mobile Device Manager Plus - Free Training
Join us on 7th and 14th February 2019 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 7th: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on February 14th: Device Enrollment and Provisioning:
Next Page