AlarmsOne has added 'Annotation' using which you can add notes or comments about an alarm. Annotations can be added by all Admins and those technicians who are assigned to a particular alarm. To add annotation, open an alarm in AlarmsOne, go to Annotation tab, add the comment and click Submit. 

Recent activity tab also shows the timeline of the annotations. Annotation has a character limit of 5000 characters and does not support special characters. Try 'annotation' now, talk about the alarm and improve your MTTR.