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    • Recent Articles

    • Unable to access SDPMSP.

      Issue: >>Unbale to access the application and could not able to start the application through cmd and from services able to start the application though the application is not accessible. >>The issue is due to backup-related files and folders marked ...
    • Restoring your default domain policy

      Every setting you configure in the default domain policy applies to every user and computer account in the domain, unless these settings are overwritten by other domain GPOs having higher precedence or by GPOs linked to OUs. When unintended changes ...
    • Does RecoveryManager Plus support TLS v1.2 protocol?

      Yes, RecoveryManager Plus supports TLS v1.2. The product can be configured to use only this protocol by following the steps mentioned below. Before you proceed, please enable SSL and apply an SSL certificate in RecoveryManager Plus as explained in ...
    • How to install SSL certificates for RecoveryManager Plus

      RecoveryManager Plus supports an SSL connection to ensure the security of data transferred between the browser and the product server. Protecting data transferred during remote access requires a secure connection between the web browser and the ...
    • Error code 80005008: No such user matched. Verify the LDAP attribute in search query or could be a privilege issue.

      Error Message: Error code 80005008: No such user matched. Verify the LDAP attribute in search query or could be a privilege issue. Possible Root Cause: Incorrect LDAP attribute or a non-unique attribute in the search query. An attribute is considered ...
    • Most Discussed Topics

    • Failed upgrade from 13000 to 14205

      Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
    • Request page UI for requestors

      Hi ALL. I setup new cloud instance i have some UI confuse (( I create some SR template. In Technician View page I added and sorting all my (as technician) must have fields. (1st screen) In Requester View page I added and sorting all must have fields (for
    • How can we populate Asset Names and its IP Address on Request Additional Fields?

      Dear All, How can we Populate Asset Name & IP Address on the Request Additional Field's if the Product Type is "Server" and "WorkStation" only. If we have Request Additional field namely "Asset Name" which populate assets related to the product type "Server"
    • FORTIGATE NCM fails after upgrade from 7.012 to 7.0.14

      Hello, We have a series of Fortigate Firewall that is backed up by Opmanager NCM and was working fine until recently when we upgraded OS from 7.0.12 to 7.0.14. We have one Fortigate on 7.0.12 and the backup is working fine. The credentials remain the
    • Reassigned a scanned product to another product type.

      Dear all, I have created a Product Type named "Laptop" and I reassigned the product (which was scanned devices) to this Product type. The scan no longer works. Does that mean that we can't move a product "scanned" to another Product type?