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Recent Articles
SAP S/4 HANA - PREREQUISITES
PREREQUISITES 1. Customer must verify that all 7 OData services are ACTIVATED in their SAP system. API_SYSTEM_MONITORING_SRV API_WORK_PROCESS_SRV API_ALERT_MANAGEMENT_SRV BC_EXT_APPJOB_MANAGEMENT API_BGRFC_QUEUE_MANAGEMENT_SRV API_BUSINESS_USERS ...IBM WebSphere Application Server v9 / IBM WebSphere MQ Broker Monitor Addition or Data Collection Fails Due to Missing JAR Files
Applicable Version: 181200 or later Problem When adding an IBM WebSphere Application Server v9 or IBM WebSphere MQ Broker monitor, or during data collection, the operation may fail if the required WebSphere client JAR files are not available in the ...How to upgrade APM Plugin in Failover with OPM Smart upgrade without Authtoken encryption error?
Overview This guide covers the upgrade procedure for APM Plugin to build 179200 or above in a Failover environment using the OpManager Upgrade Manager, and the steps to resolve the authtoken encryption error that occurs after upgrade. Compatibility: ...skippable failures under accounts and accounts additional fields for MSP migration
Kindly replace this file under ServiceDeskPlus-MSP\webapps\ROOT\scripts This will allow to skip account, account additional field migration, which are mandatory in msp op to od migration. This is same for all versions from 14840-14940. Script: //$Id$ ...Getting Started with Zoho MCP: AI Integration for ServiceDesk Plus Cloud and the ManageEngine & Zoho ecosystem
Connect your AI tools to ServiceDesk Plus Cloud and the ManageEngine & Zoho ecosystem — no scripts or custom integrations needed. Overview Zoho MCP (Model Context Protocol) connects your AI assistant directly to ServiceDesk Plus Cloud and the ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Workflow Assist is now available in all editions.Upcoming enhancements in Microsoft Teams Widget For Technicians in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Widget For Technicians in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements A dedicated Microsoft Teams widgetUpcoming Issue fixes in Request, SetUp, Assets, CMDB and Purchases in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming Issue fixes in Request, SetUp, Assets, CMDB and Purchases in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Issues Fixed: Requests: In archived requests,ADSelfService Plus build 6528 supports MFA for SUSE Linux
Hello Everyone, ADSelfService Plus' latest build, 6528, has been released with the following updates: Enhancement ADSelfService Plus now supports MFA for SUSE Linux machines. The supported versions are SLES/SLED 12.x and 15.x, and openSUSE Leap 15.6.Zero day Alert: Microsoft Defender Vulnerabilities (Actively Exploited)
Microsoft has disclosed two actively exploited zero-days affecting Microsoft Defender, including a privilege escalation flaw and a denial-of-service issue. The vulnerabilities have been patched in updated Defender Antimalware Platform releases, and organizations
Most Discussed Topics
ServiceDesk Plus Cloud very slow to load
Are there any current known issues? We're seeing very slow loading across all our ServiceDesk Cloud instances. We are on the US East Coast.Build 8402 causing CPU spikes
Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%Configure SLA
Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issueFailed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)
i am facing this issue while try to add my vcenter on opmanager the vcenter credentials is rightserver icon from taskbar missing
The server icon in task bar is missing after updating to build 11.5.2613.09 Manage Engine Endpoint Central.