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Recent Articles
Connecting to Analytics Plus Database (PostgreSQL) for version 6110 and above
Overview: This article provides step-by-step instructions to connect to the Analytics Plus PostgreSQL database from a Windows machine. Prerequisites: Access to the Analytics Plus server machine Login in to Analytics Plus UI as Admin Access the ...Patch Manager Plus Mobile App – Frequently Asked Questions (FAQ)
Applies to: Patch Manager Plus (Cloud & On-Premises) Platforms: Android, iOS Overview This article addresses commonly asked questions related to setup, security, connectivity, features, and troubleshooting. 1. Getting Started 1.1 Which platforms are ...How to configure Group Policy Management for bulk agent deployment on Windows servers via Active Directory?
Overview When adding multiple Windows servers through Active Directory, you can automate the deployment of the Applications Manager's FSO agent for Windows using Group Policy. This method ensures that the agent installation script runs automatically ...How to fetch the Performance metrics data in the Advanced Reports ?
Linux Memory Utilization is used here as a reference example. You can apply the same steps to generate reports for any other performance metric by choosing the corresponding monitor type and performance metrics in the respective steps. Go to Settings ...Getting Started with Zia Agents (ServiceDesk Plus Cloud) – FAQs
Model configuration and selection are disabled by default when creating your first agent. To enable these options, go to Setup → Plans & Billing and activate the ZKS toggle. Once enabled, you can select Zoho’s hosted model and other available models. ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Google patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalGoogle patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalGoogle patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalAchieve complete Docker Swarm visibility with agentless monitoring
A Docker Swarm environment can quickly become unpredictable as it scales. What starts as a few containers can turn into a complex ecosystem where a single failure leads to service disruption, resource imbalance, or performance slowdowns. That’s whereZero-Day Vulnerability Alert: Patches Released for Adobe Acrobat Zero-day Vulnerability
Patches have been released to address the following zero vulnerability in Adobe Acrobat. This vulnerability could be exploited through malicious documents, potentially leading to system compromise. It is recommended to apply the relevant updates at the
Most Discussed Topics
change status of software
How can the approve status of software be changed from Superseded to approved? We have an older version of some software that we want to install on an older system, and the superseded version is the last supported version that will run on that systeDeployments will not reboot after deploying
I've been having a problem with deployments for at least the last 3 months, and it's starting to really bug me. Deployments WILL NOT under any circumstances initiate a reboot when complete, this product has become next to useless since I have to closelymessage has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrapNotify requester when a task status changes
Is there an easy way to notify a requester when a task status is changed in an open ticket.Subject Query
Is there a setting on the service desk system where we can put the subject of the original request in the email or attached the previous request so people have a better reference?