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    • Recent Articles

    • LanSweeper Custom Widget

      Overview The Lansweeper custom widget integrates Lansweeper asset discovery directly into the request details page of ServiceDesk Plus. This enables technicians to search, view, and associate assets from Lansweeper with a specific request, while ...

    • Custom URL Redirection Set up with Multiple Instances – ServiceDesk Plus Cloud

      This article explains how Custom URLs work in a multi-instance setup in ServiceDesk Plus Cloud, including routing behavior based on instance mappings, user preferences, and organization-level settings. Supported URL Types 1. Global URL --> ...

    • How to fix mariadb-admin flush-hosts / mysqladmin flush-hosts Issues?

      Reasons: Application cannot connect to MariaDB/MySQL Error: Host is blocked because of many connection errors mariadb-admin or mysqladmin fails due to authentication issues Remote connections suddenly stop working Root cause The issue occurs when the ...

    • Data security in ADManager Plus: At rest and in transit

      This article explains how ADManager Plus secures customer data when it is stored at rest, and when it is transmitted (in transit). Data security at rest ADManager Plus protects sensitive data stored in its database using strong encryption and access ...

    • Steps to Configure Request ID Hyperlinking from Analytics Plus Cloud to ServiceDesk Plus

      Table of Contents Requirement Solution Requirement: To create a formula column in Request Table in AnalyticsPlus Cloud for Request as a 'URL' to respective ServiceDesk Plus request. Solution: Step 1: Open a Request in ServiceDesk Plus Cloud and copy ...

    • Announcements

    • Patch Tuesday Updates: February 2026

      Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)

    • Patch Tuesday Updates: February 2026

      Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)

    • Patch Tuesday Updates: February 2026

      Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)

    • Master recovery key as a secondary protection for BitLocker recovery

      Hello everyone, Endpoint Central already provides strong BitLocker recovery capabilities by allowing administrators to retrieve recovery keys directly from the console and export all recovery keys across the network. This ensures visibility and control

    • Join us at Shield NxG Roadshow 2026 → Cochin • Coimbatore • Hyderabad • Delhi

      Hi there, ManageEngine is back with its next-gen IAM & Cybersecurity event, Shield NxG Roadshow 2026 happening in Cochin, Coimbatore, Hyderabad, Delhi! Join our senior technology evangelists as they share insights on securing, managing, and auditing hybrid

    • Most Discussed Topics

    • How to add extra approvers at own approval level?

      Currently I have this custom function that runs when specific conditions apply. But the problem is that the Request template is also set to send to $REPORTING_TO$ This means that it will add all three to the same approval stage. How can I add a new stage

    • Add button to the login screen

      I am trying to add a "Remote Assist" button to my login page. It seemed pretty strait forward, writing the HTML and CSS into the "Customize Login Page" It showed in the preview and worked from the preview when I clicked it. But when I would save and publish,

    • Problem with Firmware Ugprade NCM to Aruba CX

      Hi there, first of all. I'm new ;) Greetings. So i have a problem with NCM and upgrading firmware to a Aruba CX6000 Series Switch. i tried all possible ways. tftp, sftp ans scp. The script in NCM: $device.execute("no page") $device.execute("copy tftp://IP

    • SLA Recalculation is not accurate when changing status from Resolved to Open when SLA has been edited

      Steps to reproduce 1. Create a ticket/request that has assigned SLA so that due by time will be set. 2. Process the ticket/request until it was Resolved. 3. Edit the SLA, like adding escalation for a specific technician. 4. Manually reopen the resolved

    • [DEX] Script not found in workflow at Remote Action

      Hello, I have a workflow that uses a script in Remote Action, but I noticed when editing the workflow that the script is no longer there; none of the scripts in my Script Repository appear for use in the selection option. I have tried to create another