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    • Most Discussed Topics

    • ServiceDesk Plus Cloud very slow to load

      Are there any current known issues? We're seeing very slow loading across all our ServiceDesk Cloud instances. We are on the US East Coast.
    • Build 8402 causing CPU spikes

      Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%
    • Configure SLA

      Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issue
    • Portal Views

      It would be great as a technician to have the option to toggle on the end user / customer view of the self service portal, and then be able to toggle back to the technician view. This is helpful for training and understanding what end users see.
    • server icon from taskbar missing

      The server icon in task bar is missing after updating to build 11.5.2613.09 Manage Engine Endpoint Central.