Zoho Desk

Stop by the ManageEngine Support Portal

Access our products, resources, knowledge base, and community, all with just one set of credentials!.

    • Recent Articles

    • Hardware Summary Sync from EC to SDP

      Objective The objective of this integration is to synchronize hardware summary details from Endpoint Central (EC) to ServiceDesk Plus On-Premise (SDP). The following fields will be synced: Acquisition Date (Purchase Date) Warranty Expiry Date Asset ...

    • Update Problem Additional Field with Custom Problem ID

      Requirement Each organization may follow a different Problem ID format. In the current system, replacing the default Problem ID is not supported. However, a custom Problem ID can be generated and stored in a Problem Additional Field. Custom Format ...

    • Update Change Additional Field with Custom Change ID

      Requirement Each organization may follow a different Change ID format. In the current system, replacing the default Change ID is not supported. However, a custom Change ID can be generated and stored in a Change Additional Field. Custom Format ...

    • Configuring proxy server in DDI Central

      Configuring proxy server in DDI Central Many enterprises place servers behind strict network firewalls. By configuring a forward proxy, you ensure that DDI Central can still reach critical internet services—like updates, cloud APIs, or external DNS ...

    • DNS Zone Versioning in Windows

      DNS Zone Versioning in Windows Zone versioning in DDI Central allows to view the previous versions of the zone, which can also be exported or restored as the current version. Previous version of the zone can be viewed by clicking on Previous Version ...

    • Announcements

    • [New Release] ADManager Plus' latest build 8036 is now live!

      [New Release] ADManager Plus' latest build 8036 is now live! Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8036. Enhancement Added support for Security group type in the Modify Single Group action

    • PAM360 New Build 8400

      Hi, PAM360 build 8400 is now available for download. This release introduces session recording in the native PAM360 Remote Connect application, strengthening visibility and accountability for privileged access initiated through PAM360 Remote Connect.

    • End of Life Announcement: RubyRep-Based HA Model in PAM360

      Hi, We are announcing the End of Life (EOL) for the legacy High Availability (HA) architecture in PAM360 that relied on RubyRep for PostgreSQL database replication. This change will take effect starting from build 8400. RubyRep has been a core component

    • Introducing AI alarm summary for structured, faster incident resolution

      Alert fatigue just met its match! We are pleased to announce the launch of AI Alarm Summary in ManageEngine Applications Manager — a significant enhancement designed to help IT operations teams cut through alarm noise, reduce cognitive overload, and move

    • [Webinar] How ITSM and ITOM together automate CMDB, change, and incident management

      Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact

    • Most Discussed Topics

    • Issues with Service Desk Plus Cloud today?

      I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status

    • How can I change the default filter for all requesters?

      Hi, how can I change the default filter for all requesters? I want to change the filter from "My Pending Requests" to "All My Requests".

    • Error updating to 15.200

      Hi, Team, After successfully upgrading the UAT environment, I've got these alerts on the production environment:and then, I ran initpgsql.bat, then I selected the ppm file. It began the installation, but stopped when moving from 16% to 20% - the window

    • Endpoint Central Threats&Patches Compliance Targets confusion

      I have created a custom group (Admin-Custom Group) that uses "Matches OSType = 'Server'" to pick all servers from my inventory. This shows that it found all my 11 pilot servers. I then use this under Threats&Patches, Compliance, Map and Audit Targets

    • list of All accounts and contracts

      Hello, I need to extract the list of All accounts that I have, and add if some accounts have active contracts or didn't have any contract. It is a SQL Query or something else?