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Recent Articles
Patch Manager Plus Mobile App – Frequently Asked Questions (FAQ)
Applies to: Patch Manager Plus (Cloud & On-Premises) Platforms: Android, iOS Overview This article addresses commonly asked questions related to setup, security, connectivity, features, and troubleshooting. 1. Getting Started 1.1 Which platforms are ...How to configure Group Policy Management for bulk agent deployment on Windows servers via Active Directory?
Overview When adding multiple Windows servers through Active Directory, you can automate the deployment of the Applications Manager's FSO agent for Windows using Group Policy. This method ensures that the agent installation script runs automatically ...Getting Started with Zia Agents (ServiceDesk Plus Cloud) – FAQs
Model configuration and selection are disabled by default when creating your first agent. To enable these options, go to Setup → Plans & Billing and activate the ZKS toggle. Once enabled, you can select Zoho’s hosted model and other available models. ...How to reset Super Admin password in OpManager?
Please follow the steps below to reset your super-admin password: For builds 12.7.257 and above Please ensure you are logged in as a root user or running the Command Prompt as an Administrator to execute these scripts at the OS level. Step 1 : Please ...SAP HANA Driver not Found Error
Error : SAP HANA Driver not Found. Kindly check whether ngdbc.jar is placed under <APM_HOME>/working/classes and Applications Manager is restarted. Fix : Download ngdbc.jar from: https://tools.hana.ondemand.com/#cloud Place the JAR under: ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
SHIELD NxG 2026 is coming to Hong Kong this May!
Hello, ManageEngine invites you to SHIELD NxG 2026, a closed-door executive seminar designed for senior security and compliance leaders across Hong Kong. This in-person session will explore practical approaches to modern log management, threat detection,Bring application insights into your SIEM workflows
Security teams rely on SIEM platforms to collect logs and detect threats across networks, infrastructure, and identity systems. However, application-level activity often remains outside SIEM visibility, even though early warning signals such as unauthorized[Webinar] Resolve incidents rapidly by integrating your monitoring tool to AI-first incident response
Incidents usually take longer because the response workflows are fragmented. Alerts fire. Multiple engineers get notified. Ownership is unclear. Context is scattered. So, resolution depends on manual coordination under pressure, which practically meansEndpoint Central now includes Endpoint Detection and Response (EDR) and Private Access
We are elated to announce a significant expansion of Endpoint Central's security capabilities. Endpoint Detection and Response (EDR) and Private Access are now available as add-ons across all editions, making Endpoint Central the first natively builtNew feature release: Application log monitoring for faster troubleshooting
Modern applications generate massive volumes of logs across servers, containers, microservices, and platforms. From performance events to security warnings, every log line carries valuable insight. But when logs are scattered across systems and stored
Most Discussed Topics
change status of software
How can the approve status of software be changed from Superseded to approved? We have an older version of some software that we want to install on an older system, and the superseded version is the last supported version that will run on that syste2026-03 Windows patches not visible in Missing Patches
Hi, I'm experiencing an unusual issue. I can't see the 2026-03 Cumulative Update for Windows 10/11 (22H2, 24H2 and 25H2) in the 'Missing patches' section. Patch Management isn't counting computers without this update installed. In the 'Support patches'Deployments will not reboot after deploying
I've been having a problem with deployments for at least the last 3 months, and it's starting to really bug me. Deployments WILL NOT under any circumstances initiate a reboot when complete, this product has become next to useless since I have to closelyNotify requester when a task status changes
Is there an easy way to notify a requester when a task status is changed in an open ticket.message has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrap