Stop by the ManageEngine Support Portal
Access our products, resources, knowledge base, and community, all with just one set of credentials!.
Recent Articles
How to configure Apache to APM using AppManager Otel-Collector
Configuring AppManager OTel Collector for Apache Traces Overview This article covers setting up the AppManager OTel Collector to receive traces from Apache, authenticate them with your API key, and forward them to the ManageEngine APM backend. ...How to instrument Apache web server with OTEL sdk?
Instrumenting Apache HTTP Server with OpenTelemetry C Agent Overview This article walks through instrumenting an existing Apache HTTP Server installation with the OpenTelemetry Webserver SDK (C agent). Once instrumented, Apache automatically ...SAP S/4 HANA - PREREQUISITES
PREREQUISITES 1. Customer must verify that all 7 OData services are ACTIVATED in their SAP system. API_SYSTEM_MONITORING_SRV API_WORK_PROCESS_SRV API_ALERT_MANAGEMENT_SRV BC_EXT_APPJOB_MANAGEMENT API_BGRFC_QUEUE_MANAGEMENT_SRV API_BUSINESS_USERS ...IBM WebSphere Application Server v9 / IBM WebSphere MQ Broker Monitor Addition or Data Collection Fails Due to Missing JAR Files
Applicable Version: 181200 or later Problem When adding an IBM WebSphere Application Server v9 or IBM WebSphere MQ Broker monitor, or during data collection, the operation may fail if the required WebSphere client JAR files are not available in the ...How to upgrade APM Plugin in Failover with OPM Smart upgrade without Authtoken encryption error?
Overview This guide covers the upgrade procedure for APM Plugin to build 179200 or above in a Failover environment using the OpManager Upgrade Manager, and the steps to resolve the authtoken encryption error that occurs after upgrade. Compatibility: ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
[Webinar] Maximize your OpManager investment with powerful add-ons
OpManager provides real-time visibility into your network availability and performance. But did you know your existing setup can do much more? With the right add-ons, OpManager can help you achieve: Application performance monitoring Network configuration[You're invited] Shield NXG 2026: The Next-Gen Identity & Threat Defense Seminar, Netherlands
Hello , ManageEngine is conducting The Next-Gen Identity & Threat Defense Seminar – Shield NXG 2026 in Netherlands, and I personally wanted to extend this invitation to you. You’ll get practical insights on identity security, threat detection, SOC operations,Exclusive Invitation – Shield NxG Circle Series 2026
Hello, As one of our valued customers and trusted partners, we are delighted to invite you to an exclusive gathering as part of the Shield NxG Circle Series 2026. Your continued support and association with ManageEngine have been invaluable to us, andNIST-aligned identity protection: Expert strategies for 2026
LIVE WEBINAR Building a NIST-aligned identity protection strategy Register Now June 16 at 11 AM EDT June 17 at 02 PM AEST & 02 PM GST Greetings, Is your identity security strategy aligned with NIST guidelines? As attackers increasingly target credentialsLive Webinar: Defending Against Modern Identity Threats
LIVE WEBINAR Five critical identity attacks of 2026 and how to neutralize them Register Now June 9 at 11 AM EDT June 10 02 PM AEST | 02 PM GST Hi, Identity based attacks are becoming more sophisticated, targeting credentials, sessions, and privileged
Most Discussed Topics
SDP Request Automations & Timer Actions
Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standardPortal Views
It would be great as a technician to have the option to toggle on the end user / customer view of the self service portal, and then be able to toggle back to the technician view. This is helpful for training and understanding what end users see.Consulta Técnica – Endpoint /notifications del API genera envío de correo no deseado al solicitante
Actualmente estamos realizando una integración de un sistema de automatización de help desk con ServiceDesk Plus On-Premises utilizando la API REST v3. Luego de actualizar un ticket, llamamos al endpoint POST /api/v3/requests/{id}/notifications con type:When adding a Note can we set Show this note to Requester as checked by default?
We want all notes to be public, available on the Portal, by default. When adding a Note how can we set Show this note to Requester as checked by default? Thanks, MikeFailed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)
i am facing this issue while try to add my vcenter on opmanager the vcenter credentials is right