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Recent Articles
Support to Zia agents in Standard and professional edition
Root cause: Zia agents when released in 15200, is available only in Enterprise edition Workaround: The fjar will allow Zia agents to function in all editions of SDP Steps to apply: 1. Download the attached .fjar file corresponding to your build ...How can we schedule Polled Data report ?
Navigate to Settings → Schedule Reports → New Schedule. Select Attribute as the Report Type. Choose Polled Data as the Report Period. In the Select Attribute dropdown, select the required metrics. Under Select Resources, choose the required monitor ...How to enable the Prometheus in Cassandra
How to Enable Prometheus Mode in Apache Cassandra This article explains how to configure Apache Cassandra to expose metrics in Prometheus format using JMX Exporter. Once configured, Applications Manager can collect Cassandra metrics using Prometheus ...How to enable the prometheus in kafka
How to Configure Kafka Monitoring Using Prometheus Mode Note: This document explains how to configure Apache Kafka monitoring through Prometheus integration in Applications Manager. 1. Overview of Monitoring Components Kafka Broker: Generates JMX ...How to configure Apache to APM using AppManager Otel-Collector
Configuring AppManager OTel Collector for Apache Traces Overview This article covers setting up the AppManager OTel Collector to receive traces from Apache, authenticate them with your API key, and forward them to the ManageEngine APM backend. ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Announcement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. The app will be automatically updated with a new name and logo on all user devices. The rollout will begin on August 15, 2026. The rollout will beTurn cloud findings into clear, actionable priorities
Hello! Cloud environments generate a constant stream of issues. Idle resources drive up costs, misconfigurations introduce security risks, and availability gaps go unnoticed until they impact users. The challenge is not the lack of data, but knowing whatM365 Manager Plus build 4818 resolves vital security issues
Hello, M365 Manager Plus' latest build, 4818, fixes important security vulnerabilities. Issue fixes: Privilege escalation: A permission validation in delegated technician administration could result in administrative capabilities extending beyond theUpcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus Cloud. Below is a brief run-throughDEX Manager Plus recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
We're proud to announce that ManageEngine has been recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools; ManageEngine was evaluated based on the capabilities of DEX Manager Plus, our dedicated, cloud-native
Most Discussed Topics
Linking accross groups
hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.Customisable Power Management Report - On demand and via schedule
The information I want is contained in the "System Uptime Report" in the other reports section, but I cannot have it send me the specific data I require. I assume I need a query report? I need to be able to define a group of devices, have a months worthFirst application install works, the rest all get "Network error occured with error code : 2" from deployment template
Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?Endpoint Central 11.5.2622.05
I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can ISDP Request Automations & Timer Actions
Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard