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Recent Articles
Getting Started with Zoho MCP: AI Integration for ServiceDesk Plus Cloud and the ManageEngine & Zoho ecosystem
Connect your AI tools to ServiceDesk Plus Cloud and the ManageEngine & Zoho ecosystem — no scripts or custom integrations needed. Overview Zoho MCP (Model Context Protocol) connects your AI assistant directly to ServiceDesk Plus Cloud and the ...License management of Log360 Cloud
About license settings This page details how to use the License settings in Log360 Cloud to manage storage usage. Using Storage Limit Preference, you can choose to stop log collection or allow it to continue by overwriting older logs when the storage ...How to enable the T3 Protocol in Weblogic Servers in Version 12.
Step-by-Step: Enable T3 Protocol Log in to the WebLogic Admin Console Open a browser and navigate to: http://<admin-host>:<admin-port>/console (default admin port: 7001) Log in with your WebLogic administrator credentials. Click "Lock & Edit" in the ...Query to Fetch Warranty Details from Endpoint Central
Requirement: The requirement is to fetch warranty expiry details of managed machines from Endpoint Central into Analytics Plus using a custom query through local database import. This enables users to track warranty coverage, identify machines ...Query to Fetch Warranty Details from Endpoint Central
Requirement: The requirement is to fetch warranty expiry details of managed machines from Endpoint Central into Analytics Plus using a custom query through local database import. This enables users to track warranty coverage, identify machines ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Introducing AI-powered Alert Investigation in Log360 Cloud
Hello everyone, We're excited to announce the release of the AI Alert Investigation in Log360 Cloud. This new AI capability allows security analysts to investigate alerts autonomously, significantly reducing the time and effort spent on manual investigation.Deprecating Configurations from ESM Directory
Dear Users, We’re pleased to share an important announcement about the changes on deprecating Configurations from ESM Directory. ESM Directory configurations, such as User Management, Custom Domains, SAML Authentication, and Active Directory Settings,Google patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalEndpoint Central now includes Endpoint Detection and Response (EDR) and Private Access
We are elated to announce a significant expansion of Endpoint Central's security capabilities. Endpoint Detection and Response (EDR) and Private Access are now available as add-ons across all editions, making Endpoint Central the first natively builtUpcoming enhancements in New Delegation Settings, Info Widgets, Predictive AI features in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on New Delegation Settings, Info Widgets, Predictive AI features in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements New Delegation
Most Discussed Topics
ServiceDesk Plus Cloud very slow to load
Are there any current known issues? We're seeing very slow loading across all our ServiceDesk Cloud instances. We are on the US East Coast.Build 8402 causing CPU spikes
Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%Zia Agents
What is a Zia Agent? To put it simply, a Zia Agent is a mini AI agent within ServiceDesk Plus that can interpret tickets, determine the appropriate response and carry out actions automatically. So, what is the key difference between Zia and Zia Agents?Configure SLA
Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issueSupport for Anthropic or MCP server?
Are there plans to add support for Anthropic AI services or an MCP server to allow other AI services to interact with SDP?