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Recent Articles
Asset Module - Database Schema Documentation for builds below 15000/7800
Asset Module — Database Schema Documentation Section 1: Asset Core Details Field Column Source Table JOIN Clause Asset ID r.RESOURCEID Resources r — Asset Name r.RESOURCENAME Resources r — Asset Tag r.ASSETTAG Resources r — Serial Number r.SERIALNO ...Query to Fetch Browser and Policy Data from Endpoint Central (Local DB Import)
Requirement: The requirement is to fetch Browser and Policy details from Endpoint Central into Analytics Plus using a custom query via local database import, enabling detailed reporting and analysis on browser usage and policy management. Solution: ...How to Enable Data Collection for Azure Monitors in Non-Default Resource States
Azure Monitors – Status-Based Data Collection Overview For Azure monitors in Applications Manager, performance data collection is controlled by the resource's operational state (e.g., provisioning state, power state, service status & so on). By ...Applog System Requirements
This article outlines the system requirements for Applications Manager to store and process the uploaded logs effectively. Ensure Applications Manager meets the following requirements before configuring AppLogs. Note: The system requirements ...Applogs
Applications Manager AppLogs is a log management solution that automatically discovers, collects, and uploads your server and application logs to Applications Manager for centralized monitoring and analysis. Use the links below to find the ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Why is Patch Connect Plus not impacted by MAA?
The Microsoft Intune Multi Admin Approval (MAA) feature adds an extra layer of security by requiring administrative approval for certain changes made to applications and scripts before they are applied. This feature does not affect the functionality ofUK Cyber Essentials Compliance Checks
UK Cyber Essentials is a government-backed cybersecurity certification developed by the National Cyber Security Centre (NCSC). It helps organizations protect against common cyber threats through essential security controls. As part of our expanding coverage,UK Cyber Essentials Compliance Checks
UK Cyber Essentials is a government-backed cybersecurity certification developed by the National Cyber Security Centre (NCSC). It helps organizations protect against common cyber threats through essential security controls. As part of our expanding coverage,The March 2026 Patch Reality Check: Public Zero-Days, “Preview Pane” Office Risk, and Browser Extension Exposure
In the month of March, the big theme wasn’t “hundreds of scary CVEs.” It was how quickly risk moves when details are public and how often attacks ride on normal daily behaviour: previewing Office content, running productivity tools, and using browserThe March 2026 Patch Reality Check: Public Zero-Days, “Preview Pane” Office Risk, and Browser Extension Exposure
In the month of March, the big theme wasn’t “hundreds of scary CVEs.” It was how quickly risk moves when details are public and how often attacks ride on normal daily behaviour: previewing Office content, running productivity tools, and using browser
Most Discussed Topics
2026-03 Windows patches not visible in Missing Patches
Hi, I'm experiencing an unusual issue. I can't see the 2026-03 Cumulative Update for Windows 10/11 (22H2, 24H2 and 25H2) in the 'Missing patches' section. Patch Management isn't counting computers without this update installed. In the 'Support patches'Visual Studio update
I have a number of machines with visual studio installed, but EC doesnt detect that they need updates. has anyone got EC patching monthly Visual studio updates?Unable to split conversation replies to a new ticket when the reply is from a technician
Build 15150 Hi, We have thousands of external customers, and sometimes they might (for some strange reasons) decide to reply directly to a technician's email, rather than to the ServiceDesk email. The technician will then forward that reply to our ServiceDeskRFC 2045 inline images
Hello! We found a problem when you write an email from SeviceDesk and insert an image into the body, it is not displayed on some mail servers because the Content-ID tag is not enclosed in "< and >" According to RFC 2045, the Content-ID header must beEndpoint Central (on-prem): Active directory description not retrieved nor updated
Greetings, Active directory computer description is not updating on Endpoint central, but updates correctly on SDP. Both solutions are running with AD service accounts and sync schedules/configurations are run with accounts with permissions to read from