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Recent Articles
How to configure Apache to APM using AppManager Otel-Collector
Configuring AppManager OTel Collector for Apache Traces Overview This article covers setting up the AppManager OTel Collector to receive traces from Apache, authenticate them with your API key, and forward them to the ManageEngine APM backend. ...How to instrument Apache web server with OTEL sdk?
Instrumenting Apache HTTP Server with OpenTelemetry C Agent Overview This article walks through instrumenting an existing Apache HTTP Server installation with the OpenTelemetry Webserver SDK (C agent). Once instrumented, Apache automatically ...SAP S/4 HANA - PREREQUISITES
PREREQUISITES 1. Customer must verify that all 7 OData services are ACTIVATED in their SAP system. API_SYSTEM_MONITORING_SRV API_WORK_PROCESS_SRV API_ALERT_MANAGEMENT_SRV BC_EXT_APPJOB_MANAGEMENT API_BGRFC_QUEUE_MANAGEMENT_SRV API_BUSINESS_USERS ...IBM WebSphere Application Server v9 / IBM WebSphere MQ Broker Monitor Addition or Data Collection Fails Due to Missing JAR Files
Applicable Version: 181200 or later Problem When adding an IBM WebSphere Application Server v9 or IBM WebSphere MQ Broker monitor, or during data collection, the operation may fail if the required WebSphere client JAR files are not available in the ...How to upgrade APM Plugin in Failover with OPM Smart upgrade without Authtoken encryption error?
Overview This guide covers the upgrade procedure for APM Plugin to build 179200 or above in a Failover environment using the OpManager Upgrade Manager, and the steps to resolve the authtoken encryption error that occurs after upgrade. Compatibility: ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming enhancements in Microsoft Teams Widget For Technicians in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Widget For Technicians in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements A dedicated Microsoft Teams widgetGoogle patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalMasterclass 2026: Get ready to level up your ServiceDesk Plus MSP Cloud expertise
Hi there, Presenting our all new on-demand ServiceDesk Plus MSP Cloud Masterclass to help you master PSA capabilities, ITSM practices, and AI-driven service delivery at your own pace. We've reimagined our Masterclass series into a flexible, on-demandMasterclass 2026: Get ready to level up your ServiceDesk Plus MSP expertise
Hi there, Presenting our all new on-demand ServiceDesk Plus MSP Masterclass to help you master PSA capabilities, ITSM practices, and AI-driven service delivery at your own pace. We've reimagined our Masterclass series into a flexible, on-demand formatUpcoming enhancements in Maintenance of Task, Problem Closure Rule, Problem Form Rules, Problem Workflow and Revamped System Notification Email Templates in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Maintenance of Task, Problem Closure Rule, Closure Rule Violation Handling, Problem Form Rules, Problem Workflow, Microsoft Teams - Conversational Zia Support
Most Discussed Topics
Configure SLA
Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issuePortal Views
It would be great as a technician to have the option to toggle on the end user / customer view of the self service portal, and then be able to toggle back to the technician view. This is helpful for training and understanding what end users see.server icon from taskbar missing
The server icon in task bar is missing after updating to build 11.5.2613.09 Manage Engine Endpoint Central.Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)
i am facing this issue while try to add my vcenter on opmanager the vcenter credentials is rightWhen adding a Note can we set Show this note to Requester as checked by default?
We want all notes to be public, available on the Portal, by default. When adding a Note how can we set Show this note to Requester as checked by default? Thanks, Mike