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Recent Articles
How to upgrade APM Plugin in Failover with OPM Smart upgrade without Authtoken encryption error?
Overview This guide covers the upgrade procedure for APM Plugin to build 179200 or above in a Failover environment using the OpManager Upgrade Manager, and the steps to resolve the authtoken encryption error that occurs after upgrade. Compatibility: ...skippable failures under accounts and accounts additional fields for MSP migration
Kindly replace this file under ServiceDeskPlus-MSP\webapps\ROOT\scripts This will allow to skip account, account additional field migration, which are mandatory in msp op to od migration. This is same for all versions from 14840-14940. Script: //$Id$ ...Getting Started with Zoho MCP: AI Integration for ServiceDesk Plus Cloud and the ManageEngine & Zoho ecosystem
Connect your AI tools to ServiceDesk Plus Cloud and the ManageEngine & Zoho ecosystem — no scripts or custom integrations needed. Overview Zoho MCP (Model Context Protocol) connects your AI assistant directly to ServiceDesk Plus Cloud and the ...License management of Log360 Cloud
About license settings This page details how to use the License settings in Log360 Cloud to manage storage usage. Using Storage Limit Preference, you can choose to stop log collection or allow it to continue by overwriting older logs when the storage ...How to enable the T3 Protocol in Weblogic Servers in Version 12.
Step-by-Step: Enable T3 Protocol Log in to the WebLogic Admin Console Open a browser and navigate to: http://<admin-host>:<admin-port>/console (default admin port: 7001) Log in with your WebLogic administrator credentials. Click "Lock & Edit" in the ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming enhancements in Microsoft Teams Widget For Technicians and Issue fixes in Request, SetUp, Assets, CMDB and Purchases in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Widget For Technicians and Issue fixes in Request, SetUp, Assets, CMDB and Purchases in ServiceDesk Plus Cloud. Below is a brief run-throughUpcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Webhook SecurityAnnouncement: Agent app 'ME MDM' will now be renamed to 'Self Service'
Hello everyone. We are renaming the MDM agent app of Endpoint Central from 'ME MDM' to 'Self Service'. Starting June 15, 2026, the app will be automatically updated with the new name on all your end-user's mobile devices. The rollout will be phased acrossAnnouncement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. Starting June 15, 2026, the app will be automatically updated with the new name on all user devices. The rollout will be phased across differentPerformance Degradation – Investigation in Progress
Dear Customers, We are currently experiencing slowness in one of our database servers, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate
Most Discussed Topics
ServiceDesk Plus Cloud very slow to load
Are there any current known issues? We're seeing very slow loading across all our ServiceDesk Cloud instances. We are on the US East Coast.Build 8402 causing CPU spikes
Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%Configure SLA
Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issueserver icon from taskbar missing
The server icon in task bar is missing after updating to build 11.5.2613.09 Manage Engine Endpoint Central.Consulta Técnica – Endpoint /notifications del API genera envío de correo no deseado al solicitante
Actualmente estamos realizando una integración de un sistema de automatización de help desk con ServiceDesk Plus On-Premises utilizando la API REST v3. Luego de actualizar un ticket, llamamos al endpoint POST /api/v3/requests/{id}/notifications con type: