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Recent Articles
What Happens When a Monitor's Customer Mapping Changes in ServiceDesk Plus MSP Cloud Integration
Overview When you configure CI synchronization with SDP MSP Cloud, each monitor is mapped to a specific customer based on your Probe and Monitor Group (MG) assignments. This article explains what happens to the corresponding Configuration Item (CI) ...new link
hiAgent Communication Fails with WinHTTP Error 12030
Overview This article explains how to troubleshoot WinHTTP Error 12030, which may occur when the Applications Manager Agent is unable to establish a secure HTTPS connection with the Applications Manager server. In most cases, this issue is caused by ...Support to Zia agents in Standard and professional edition
Root cause: Zia agents when released in 15200, is available only in Enterprise edition Workaround: The fjar will allow Zia agents to function in all editions of SDP Steps to apply: 1. Download the attached .fjar file corresponding to your build ...How can we schedule Polled Data report ?
Navigate to Settings → Schedule Reports → New Schedule. Select Attribute as the Report Type. Choose Polled Data as the Report Period. In the Select Attribute dropdown, select the required metrics. Under Select Resources, choose the required monitor ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
ManageEngine security advisory—Important security fixes released for ManageEngine Access Manager Plus
Hi there, This security advisory is to let you know that an authenticated SQL Injection vulnerability was identified in Access Manager Plus. The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-14828ManageEngine security advisory—Important security fixes released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that an authenticated SQL Injection vulnerability was identified in Password Manager Pro, The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-14828[New Release] ADManager Plus' latest build 8043 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8043. Issues fixed ADMP-13112: Scheduled reports failed to be sent as email content, and inserted images did not render in API mode. ADMP-13748: PushAPI Integration Key enhancements
Dear all, We are happy to share another set of features and enhancements for integration key which has been planned for the release. As you may already know, the integration key is primarily used as an API key to allow external applications or customUpcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Added a new phone icon to the Product Type icon
Most Discussed Topics
OS Deployment down for everyone?
Hello, Starting this morning (my first try since the upgrade on 07-05) my OS deployment fails to connect to the Endpoint Central servers. I called and they told me they were working on it but it's been down all day. Anyone else having this issue?Endpoint Central 11.5.2622.05
I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can ICustomisable Power Management Report - On demand and via schedule
The information I want is contained in the "System Uptime Report" in the other reports section, but I cannot have it send me the specific data I require. I assume I need a query report? I need to be able to define a group of devices, have a months worthFirst application install works, the rest all get "Network error occured with error code : 2" from deployment template
Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?High CPU / RAM usage by Endpoint Central Agent after update to 11.5.2622.07
Hello, Since the latest Endpoint Central Agent update to version 11.5.2622.07, we are experiencing a significant increase in CPU usage on several workstations, and the issue is especially visible on our Terminal Servers / RDS servers. We have noticed