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    • Recent Articles

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    • Agent Communication Fails with WinHTTP Error 12030

      Overview This article explains how to troubleshoot WinHTTP Error 12030, which may occur when the Applications Manager Agent is unable to establish a secure HTTPS connection with the Applications Manager server. In most cases, this issue is caused by ...

    • Support to Zia agents in Standard and professional edition

      Root cause: Zia agents when released in 15200, is available only in Enterprise edition Workaround: The fjar will allow Zia agents to function in all editions of SDP Steps to apply: 1. Download the attached .fjar file corresponding to your build ...

    • How can we schedule Polled Data report ?

      Navigate to Settings → Schedule Reports → New Schedule. Select Attribute as the Report Type. Choose Polled Data as the Report Period. In the Select Attribute dropdown, select the required metrics. Under Select Resources, choose the required monitor ...

    • Unable to Retrieve Data Through WMI Mode

      Overview This article provides troubleshooting steps to identify and resolve data collection failures for Windows monitors configured in WMI mode. If one or more metrics are not being collected, the steps in this article will help determine whether ...

    • Announcements

    • Free webinar: Six IT help desk lessons from the casinos of Vegas

      Hi,  Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll  go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. Time: March 23, 2017 | 11:00am to

    • Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud

      Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Added a new phone icon to the Product Type icon

    • Upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud

      Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Workflow Assist is now available in all editions.

    • Patch Release: Google Chrome 150.0.7871.46/47 for Windows

      Google has released Chrome version 150.0.7871.46/47 for Windows. This release includes critical security improvements across numerous Chrome and Chromium components, including Extensions, GPU, Browser, Blink, ANGLE, Skia, WebUSB, Safe Browsing, Network,

    • Patch Release: Google Chrome 150.0.7871.46/47 for Windows

      Google has released Chrome version 150.0.7871.46/47 for Windows. This release includes critical security improvements across numerous Chrome and Chromium components, including Extensions, GPU, Browser, Blink, ANGLE, Skia, WebUSB, Safe Browsing, Network,

    • Most Discussed Topics

    • Endpoint Central 11.5.2622.05

      I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can I

    • Linking accross groups

      hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

    • Customisable Power Management Report - On demand and via schedule

      The information I want is contained in the "System Uptime Report" in the other reports section, but I cannot have it send me the specific data I require. I assume I need a query report? I need to be able to define a group of devices, have a months worth

    • First application install works, the rest all get "Network error occured with error code : 2" from deployment template

      Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?

    • Upgrading

      We are looking to upgrade from version 12.5.7 to version 13.0.2.7 and would like to know if it is a straight upgrade or should it be stepped to an in-between version first?