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Recent Articles
How can we schedule Polled Data report ?
Navigate to Settings → Schedule Reports → New Schedule. Select Attribute as the Report Type. Choose Polled Data as the Report Period. In the Select Attribute dropdown, select the required metrics. Under Select Resources, choose the required monitor ...How to enable the Prometheus in Cassandra
How to Enable Prometheus Mode in Apache Cassandra This article explains how to configure Apache Cassandra to expose metrics in Prometheus format using JMX Exporter. Once configured, Applications Manager can collect Cassandra metrics using Prometheus ...How to enable the prometheus in kafka
How to Configure Kafka Monitoring Using Prometheus Mode Note: This document explains how to configure Apache Kafka monitoring through Prometheus integration in Applications Manager. 1. Overview of Monitoring Components Kafka Broker: Generates JMX ...How to configure Apache to APM using AppManager Otel-Collector
Configuring AppManager OTel Collector for Apache Traces Overview This article covers setting up the AppManager OTel Collector to receive traces from Apache, authenticate them with your API key, and forward them to the ManageEngine APM backend. ...How to instrument Apache web server with OTEL sdk?
Instrumenting Apache HTTP Server with OpenTelemetry C Agent Overview This article walks through instrumenting an existing Apache HTTP Server installation with the OpenTelemetry Webserver SDK (C agent). Once instrumented, Apache automatically ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
ManageEngine security advisory—Important security fixes released for ManageEngine PAM360
Hi there, This security advisory is to let you know that multiple vulnerabilities of high severity was detected in ManageEngine PAM360. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were identified in PAM360.ManageEngine security advisory—Important security fixes released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that multiple security vulnerabilities of high severity was detected in ManageEngine Password Manager Pro. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities werePatch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS
Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS
Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS
Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,
Most Discussed Topics
MTTR Calculation in SDP
Hi All, I want help on how to calculate the MTTR in SDP. Currently I am not able to see such column or field in the report section. MTTR=Resolution Time−Created Time−Hold TimeLinking accross groups
hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.SDP Request Automations & Timer Actions
Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standardTrigger a new ticket
Hey SDP team, how are you? I'm wondering is there a way to trigger the creation of a ticket automatically from a rule or custom script? We want to auto create a ticket when one option is picked in our forms. Thanks!Consulta Técnica – Endpoint /notifications del API genera envío de correo no deseado al solicitante
Actualmente estamos realizando una integración de un sistema de automatización de help desk con ServiceDesk Plus On-Premises utilizando la API REST v3. Luego de actualizar un ticket, llamamos al endpoint POST /api/v3/requests/{id}/notifications con type: