Stop by the ManageEngine Support Portal
Access our products, resources, knowledge base, and community, all with just one set of credentials!.
Recent Articles
Support for GPT-5 models in Azure OpenAI
Issue: In Azure OpenAI, GPT-5 series models can't be configured due to an internal bug. This has been fixed in SD-133922 which is currently in QA validation. Fix: Follow the below steps to make gpt-5 series models to work in Azure OpenAI. Steps of ...Integrating Applications Manager backend Microsoft SQL database with Power BI Desktop
Overview This KB provides step-by-step instructions to connect Power BI Desktop to your Applications Manager's Microsoft SQL backend database, enabling you to create custom reports and dashboards using Applications Manager's performance metrics and ...Information Security Best Practices and Recommendations
ManageEngine CloudDNS Information Security Best Practices and Recommendations 1. Overview ManageEngine CloudDNS helps you host, manage, and secure authoritative DNS zones with high availability and centralized control. This document provides ...How to Monitor ManageEngine ServiceDesk Plus (SDP) On-Prem Front-End Performance Under ManageEngine Applications Manager
Steps to Configure RUM for ServiceDesk Plus Add a Real User Monitor for ServiceDesk Plus in Applications Manager. In Applications Manager, go to New Monitor > Real User Monitor > Provide the URL of your ServiceDesk Plus instance and complete the ...What Happens When a Monitor's Customer Mapping Changes in ServiceDesk Plus MSP Cloud Integration
Overview When you configure CI synchronization with SDP MSP Cloud, each monitor is mapped to a specific customer based on your Probe and Monitor Group (MG) assignments. This article explains what happens to the corresponding Configuration Item (CI) ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
ManageEngine security advisory—Important security fixes released for ManageEngine PAM360
Hi there, This security advisory is to let you know that an authenticated SQL Injection vulnerability was identified in PAM360 The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-14828 Severity : HighMicrosoft 365 Channel Unification: Changes to Semi-Annual Enterprise Channel Patching
Microsoft has introduced a change to the Microsoft 365 Apps update model by unifying the Semi-Annual Enterprise Channel and the Monthly Enterprise Channel starting with Version 2606. After Version 2606 is installed, devices that were previously on thePatch Tuesday Updates: July 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44816 - 2026-07 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5099542) 44817 - 2026-07 Servicing Stack Update[Launch announcement] Log360 detection reengineered for smarter, sharper threat detection!
Hi everyone, We’re thrilled to announce a major upgrade to Log360’s threat detection engine. This launch brings a reengineered architecture that improves accuracy, reduces noise, and makes detection workflows more efficient than ever. What’s new CentralizedUpcoming SA DR Drill Scheduled for 24th July 2026 and 31st July 2026
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho SA services on July 24th, 2026 and July 31st, 2026. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the SA deployments and to support
Most Discussed Topics
OS Deployment down for everyone?
Hello, Starting this morning (my first try since the upgrade on 07-05) my OS deployment fails to connect to the Endpoint Central servers. I called and they told me they were working on it but it's been down all day. Anyone else having this issue?Possible bug in Patch Manager Plus 11.5.2622.08 - Reboot status and endpoint information not updating
Hello, after updating my Patch Manager Plus server to 11.5.2622.08, last month, I noticed several issues that did not exist in the previous version. Server Version 11.5.2622.08 Agent Versions Windows Agent: 11.5.2622.07 Linux Agent: 11.5.2622.07 IssuePatch Tuesday Updates: July 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44816 - 2026-07 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5099542) 44817 - 2026-07 Servicing Stack UpdateHigh CPU / RAM usage by Endpoint Central Agent after update to 11.5.2622.07
Hello, Since the latest Endpoint Central Agent update to version 11.5.2622.07, we are experiencing a significant increase in CPU usage on several workstations, and the issue is especially visible on our Terminal Servers / RDS servers. We have noticedOnePlus Tablet enters boot loop after MDM enrollment
Dear ManageEngine Support Team, We are facing an issue with ManageEngine Mobile Device Manager Plus on our OnePlus tablets. Environment: Product: ManageEngine Mobile Device Manager Plus Device: OnePlus Tablet Android Version: Android 15 (OxygenOS) Enrollment: