Knowledge Base
ServiceDesk Plus
Full-stack ITSM suite with enterprise service management
AD SelfService Plus
Password self-service, endpoint multi-factor authentication, and enterprise single sign-on
ADAudit Plus
Active Directory auditing and reporting
ADManager Plus
Active Directory, Microsoft 365, and Exchange management and reporting
Analytics Plus
Advanced IT analytics
Applications Manager
Server and application performance monitoring
CloudSecurity Plus
Log management and monitoring for cloud platforms
Exchange Report Plus
Reporting, auditing, and monitoring for hybrid Exchange and Skype
Firewall Analyzer
Firewall rule, configuration, and log management
ServiceDesk Plus - MSP
Full-stack ITSM suite with enterprise service management for MSPs
Log360
Comprehensive SIEM with advanced threat mitigation and ML-driven UEBA
NetFlow Analyzer
Bandwidth monitoring and traffic analysis
OpManager
Integrated network, traffic, firewall, configuration, IP & switch port management
Password Manager Pro
Privileged account management
ServiceDesk Plus Cloud
Full-stack ITSM suite with enterprise service management from the cloud
SupportCenter Plus
Web-based customer support with Active Directory integration
OpManager MSP
Network performance monitoring for MSPs
OpUtils
IP address and switch port management
Recent Articles
Query to show tickets older than 30 days_MSSQL
MSSQL: SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status",wo.TITLE "Subject",aau.FIRST_NAME AS "Requester Name", pd.PRIORITYNAME as "Priority", adef.ORG_NAME as "Account", sdo.NAME as "Site", ...
Change Account for requester and in requests
If the intent is to move a request from one account to another, you will have to first move the requester to the correct account, and then you will be able to change the account in the requests. 1. Go to Admin - > Account details - > Requesters. Go ...
Log4j.jar version is outdated
We have been bundling log4j with imports in a couple of java files but have not used them at all. So whatever version we may be in, we are not affected as we do not log anything using log4j. Also, we will upgrade/remove log4j in the future release. ...
Steps to troubleshoot when no data is available for Node.Js applications.
After adding APM Insight Node.Js agent, if you find no data available in the APM Insight Node.Js Application monitor, it could be because of probable reasons like network issues or zero traffic in your application. Kindly read through the below given ...
Update Task description with Request description.
Requirement: Copy the request description content to all the associated task description. Usecase: When a task is triggered from a request, it should contain the request description in the description of the task. This will enable task technician to ...