Knowledge Base
ServiceDesk Plus
Full-stack ITSM suite with enterprise service management
AD SelfService Plus
Password self-service, endpoint multi-factor authentication, and enterprise single sign-on
ADAudit Plus
Active Directory auditing and reporting
ADManager Plus
Active Directory, Microsoft 365, and Exchange management and reporting
Analytics Plus
Advanced IT analytics
Applications Manager
Server and application performance monitoring
CloudSecurity Plus
Log management and monitoring for cloud platforms
Exchange Report Plus
Reporting, auditing, and monitoring for hybrid Exchange and Skype
Firewall Analyzer
Firewall rule, configuration, and log management
ServiceDesk Plus - MSP
Full-stack ITSM suite with enterprise service management for MSPs
Log360
Comprehensive SIEM with advanced threat mitigation and ML-driven UEBA
NetFlow Analyzer
Bandwidth monitoring and traffic analysis
OpManager
Integrated network, traffic, firewall, configuration, IP & switch port management
Password Manager Pro
Privileged account management
ServiceDesk Plus Cloud
Full-stack ITSM suite with enterprise service management from the cloud
SupportCenter Plus
Web-based customer support with Active Directory integration
OpManager MSP
Network performance monitoring for MSPs
OpUtils
IP address and switch port management
Recent Articles
EWS OAuth configuration with screenshots from Azure
In order to configure EWS OAuth configuration successfully, please follow the exact steps in the below link, https://help.servicedeskplus.com/configure-azure-as-authentication-server Note: For client secret, there would be a field called 'Value' as ...
Connecting to APM Database with Read-Only User
To connect to the database, you will need the following information: Port number: The port in which the Applications Manager database runs. (You can get this from am.db.port value in <Applications Manager Home>\conf\AMServer.properties file). The ...
How to add total_time_spent in worklog using API
Please use milli-seconds as value to the attribute URL: <URL>/api/v3/worklog?OPERATION_NAME=add&TECHNICIAN_KEY=XXXXXXXXXXXXX JSON: input_date={ "worklog": { "request": { "id": "6" }, "description": "Adding a worklog", "technician": { "name": ...
Two factor Authentication is not working
This is applicable only for SCP 11012, 11013. To Confirm the issue. Goto ./webapps/ROOT/WEB-INF/web.xml Search for the url-pattern /RestAPI/WC/TwoFactorAction If that is present, goto -> ./webapps/ROOT/WEB-INF/struts-config.xml Search for ...
Two factor Authentication is not working
This is applicable only for SDPMSP 10527, 10528, 10529 This is already fixed in 10530 build. To Confirm the issue. Goto ./webapps/ROOT/WEB-INF/web.xml Search for the url-pattern /RestAPI/WC/TwoFactorAction If that is present, goto -> ...