Knowledge Base
ServiceDesk Plus
Full-stack ITSM suite with enterprise service management
AD SelfService Plus
Password self-service, endpoint multi-factor authentication, and enterprise single sign-on
ADAudit Plus
Active Directory auditing and reporting
ADManager Plus
Active Directory, Microsoft 365, and Exchange management and reporting
Analytics Plus
Advanced IT analytics
Applications Manager
Server and application performance monitoring
CloudSecurity Plus
Log management and monitoring for cloud platforms
Exchange Report Plus
Reporting, auditing, and monitoring for hybrid Exchange and Skype
Firewall Analyzer
Firewall rule, configuration, and log management
ServiceDesk Plus - MSP
Full-stack ITSM suite with enterprise service management for MSPs
Log360
Comprehensive SIEM with advanced threat mitigation and ML-driven UEBA
NetFlow Analyzer
Bandwidth monitoring and traffic analysis
OpManager
Integrated network, traffic, firewall, configuration, IP & switch port management
Password Manager Pro
Privileged account management
ServiceDesk Plus Cloud
Full-stack ITSM suite with enterprise service management from the cloud
SupportCenter Plus
Web-based customer support with Active Directory integration
OpManager MSP
Network performance monitoring for MSPs
OpUtils
IP address and switch port management
Recent Articles
11.0 Behavior changes wrt to admin operations
Module wise behavior changes : https://workdrive.zohoexternal.com/sheet/open/49yu6b27a538df41d4713b7ecdfbe3d0a5198 Settings wise behavior changes : https://workdrive.zohoexternal.com/sheet/open/6ji296663cae2c657417db16845f74c376f0e 11.0 Licensing ...
Query to find asset history
Use Case The below will provide a report on the updates made on an asset Query select resources.resourcename as "Asset Name" ,auditoperation.operationstring as "Operation Performed", cihistorydetails.attribute as "Altered ...
Workaround for Contacts tab not visible for support reps (post 11.0 version)
Post 11.0, the contacts tab will not be shown at the top for support reps. As a workaround follow these steps 1. Goto Admin -> ZOHO Creator apps 2. Click on Add Links -> Provide Link Name as Contacts -> URL ...
Query to show total time spent of a technician for the current month_PGSQL
Query show total time spent by technician for the current month regardless of the ticket created date. PGSQL: SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", wo.TITLE AS ...
Query to show on hold status reason/comments
PGSQL & MSSQL: SELECT wo.WORKORDERID AS "Request ID", CASE WHEN (wo.is_catalog_template) = 'false' THEN 'Incident' ELSE 'Service Request' END "Request Type",dpt.DEPTNAME AS "Department",pd.PRIORITYNAME AS "Priority", wo.TITLE AS ...