Knowledge Base
ServiceDesk Plus
Full-stack ITSM suite with enterprise service management
AD SelfService Plus
Password self-service, endpoint multi-factor authentication, and enterprise single sign-on
ADAudit Plus
Active Directory auditing and reporting
ADManager Plus
Active Directory, Microsoft 365, and Exchange management and reporting
Analytics Plus
Advanced IT analytics
Applications Manager
Server and application performance monitoring
CloudSecurity Plus
Log management and monitoring for cloud platforms
Exchange Report Plus
Reporting, auditing, and monitoring for hybrid Exchange and Skype
Firewall Analyzer
Firewall rule, configuration, and log management
ServiceDesk Plus - MSP
Full-stack ITSM suite with enterprise service management for MSPs
Log360
Comprehensive SIEM with advanced threat mitigation and ML-driven UEBA
NetFlow Analyzer
Bandwidth monitoring and traffic analysis
OpManager
Integrated network, traffic, firewall, configuration, IP & switch port management
Password Manager Pro
Privileged account management
ServiceDesk Plus Cloud
Full-stack ITSM suite with enterprise service management from the cloud
SupportCenter Plus
Web-based customer support with Active Directory integration
OpManager MSP
Network performance monitoring for MSPs
OpUtils
IP address and switch port management
Recent Articles
Query to show requests with contract billing, service plan and time spent details
MSSQL: SELECT "wo"."WORKORDERID" AS "Request ID", "aau"."FIRST_NAME" AS "Requester", "wo"."TITLE" AS "Subject", "qd"."QUEUENAME" AS "Group", "ti"."FIRST_NAME" AS "Technician", "std"."STATUSNAME" AS "Request Status", ...
Query to show overdue tickets with delay by days
PGSQL: SELECT ad.ORG_NAME AS "Account", wo.WORKORDERID AS "Request ID", wos.ISOVERDUE AS "Overdue Status", ad.ORG_NAME AS "Account",CAST (DATE_PART('day', now() - FROM_UNIXTIME(wo.DUEBYTIME /1000)) AS varchar)"Days since violated" FROM WorkOrder wo ...
Dynamic loading of field data from an external CSV file
Requirement: Load data to additional fields dynamically from an external CSV file based on another field value. Usecase: Assume, a request template includes three additional fields: 'Client Code,' 'Client Name,' and 'Client Address.' When a pick-list ...
Query to show tickets created on Mondays_PGSQL
PGSQL: SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", wo.description "Description", rrs.RESOLUTION AS "Resolution", longtodate(wo.CREATEDTIME) AS "Created Time" FROM WorkOrder wo LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID ...
Fix for Issue with deleting Assets
Upon on deleting assets, if you get the below error: Verify if you can see the below trace in logs: [11:23:12:374]|[13-10-2021]|[com.adventnet.servicedesk.asset.util.AssetUtil]|[SEVERE]|[83]: Exception while updating Workstation with id : 7106| ...