Knowledge Base
ServiceDesk Plus
Full-stack ITSM suite with enterprise service managementAD SelfService Plus
Password self-service, endpoint multi-factor authentication, and enterprise single sign-onADAudit Plus
Active Directory auditing and reportingADManager Plus
Active Directory, Microsoft 365, and Exchange management and reportingAnalytics Plus
Advanced IT analyticsApplications Manager
Server and application performance monitoringCloudSecurity Plus
Log management and monitoring for cloud platformsEventLog Analyzer
Log management, auditing, and IT compliance management for all network entities.Exchange Report Plus
Reporting, auditing, and monitoring for hybrid Exchange and SkypeFirewall Analyzer
Firewall rule, configuration, and log managementGeneral
ServiceDesk Plus - MSP
Full-stack ITSM suite with enterprise service management for MSPsLog360
Comprehensive SIEM with advanced threat mitigation and ML-driven UEBANetFlow Analyzer
Bandwidth monitoring and traffic analysisOpManager
Integrated network, traffic, firewall, configuration, IP & switch port managementPassword Manager Pro
Privileged account managementServiceDesk Plus Cloud
Full-stack ITSM suite with enterprise service management from the cloudSupportCenter Plus
Web-based customer support with Active Directory integrationOpManager MSP
Network performance monitoring for MSPsOpUtils
IP address and switch port management
Recent Articles
SAML FAQ
Please find the list of frequently asked queries in SAML 1. I have enabled SAML but still could not find a way to log in using SAML Since the application has multi-tenant feature there are certain security added to the SAML login. In a SAML ...Script to create worklog automatically based on technicians leave
You need to install Python to achieve the below. You can follow this link to install Python. (A) Create two incident additional fields with Date/time property as below: 1) Start Date 2) End Date Associate these additional fields in your Request ...Mismatch in the Windows agent version
Establish a remote connection with the machine where the agent is installed. Open the Registry Editor, then go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ZOHO Corp\EventLogAnalyzer\LogAgent and ensure that the agent version matches the ...Windows agent service is not running
Establish a remote connection with the machine running the agent. Open services.msc and check if the ManageEngine EventLog Analyzer agent service is running. Open a web browser and ensure that the EventLog Analyzer web console is accessible. Open the ...Windows agent status: Unavailable
Establish a remote connection with the machine that the agent is installed on. Open a web browser and ensure that the EventLog Analyzer web UI is accessible. On the remote machine, open the file under C:\Program Files (x86)\EventLog ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Setup Applications Manager as Service in Ubuntu 16 and above
Follow the steps mentioned below to install AppManager as a service on a Linux box. Copy the attached AppManagerLinuxService file to /etc/init.d directory as the file "AppManager" Edit the MDIR variable in this file (in two locations) which should ...