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          • Recent Topics

          • Run a report to find computers without a piece of software installed

            Hi Everyone Is it possible to run a report to find machines without a piece of software installed? Cheers
          • Querry for pending requests until a specific month

            Hello together, i need a querry to show the following records: All request types with request status = open until 31. August 2021 23:59 .  So this means that i need a way to look into the past how many ticket was still open until this date/time.
          • CVE-2021-44515 question

            Hello, Can you please clarify if ME Secure Gateway Server is affected by this CVE? We're using Desktop Central 10.1.2127.18 and a Secure Gateway Server ver. 90092 ​ Is it possible to use any "Exploit Detection Tool" for Secure Gateway Server like mentioned
          • Agent Scan FAILURE After Server Restore

            Windows Server 2016 Microsoft SQL 2017 ServiceDesk 11.3 (Build 11309) DesktopCenttral Agent 10.2.2137.2.W Due to a failed update (Post #7401409) we had to uninstall, reinstall, and restore our ServiceDesk Server. We have had to complete this process a
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          • Web Server Root Directory for SDP

            Can someone tell me the root level directory in Windows for the web server/site in SDP ? I'm trying to set up automatic certificate downloading via Let's Encrypt / Certify the Web and one of the challenge methods it uses is to place a file at the root
          • How can I access the API using javascript?

            I want to access the ManageEngine Service Desk Plus API using javascript. Although I added the "Allow Access-Control-Allow-Origin" security response headers and restart the application server, I still got the CORS error. I attached all related file for
          • Not able to log in freshly installed servicedesk

            Hello  I have just downloaded servicedesk plus (downloaded today so I am guessing latest version. I installed this on a custom path of D:/ManageEngine/ServiceDesk  It was installed onto a virtual machine which is running Windows server 2019 datacentre
          • [SD-98765] New version - broke notification edits?

            Hi On version 11308. If I go to 'Notification Rules' and then select anything under' email templates for' (Replying to  Request for example) I get a big red error and cannot edit the reply notification. Doesn't seem to work with any of the 'Email Templates
          • Unusual login detected pop up

            Hello, I just upgraded Service Desk to version 11203 from version 11139 and noticed a new feature. Please reference pop up below: How can I check the details of the unusual login detected? It keeps popping up quite a few times. Where can this be configured
          • Prefix for Requests

            Hi Team, Is the ability to create a prefix for Requests still in the roadmap? As is quite common we would look at prefixes to differentiate between Incident and Service. Along with potentially custom prefixes to identify requests for different Servicedesk
          • Upgrade problem from 11307 to 12000

            While upgrading from 11307 to 12000 got folowing error:   Nov 28, 2021 6:45:36 PM  []  [SEVERE] : ERR:Exception while writing Entry is outside of the target dir: mickeylite_update.jar
          • Disable 2FA

            We need to disable 2 factor authentication. Our DC server is internal only, and the 2FA adds an unnecessary delay when we need to quickly assist a user. The last thing I need is to deal with help desk requests from the help desk themselves who can't log
          • [SDF-89711 ]Acknowledgement e-mail comes from wrong e-mail address

            We are running SDP 11200 and have multiple support groups configured. Example: Support Group 1 e-mail is Support Group 2 e-mail is Support Group 3 e-mail is On the back end, all of these e-mails
          • [SDF-52894]Allow servicedesk plus on premise self service portal requestors to see all conversations

            Is it possible to show all conversations to requestors on the self service portal? right now they only see system conversations.  no emails. Thank you in advance.
          • [Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus MSP versions 10527 till 10529

            Hi there,   This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus MSP versions 10527 till 10529.   This vulnerability was addressed on September 16, 2021 in versions 10530 and above, and an
          • ADSelfService Plus' latest build 6118 released with a minor issue fix

            Hello everyone, ADSelfService Plus' new build, 6118, fixes the following issue. Issue Fix : An issue in renewing the SAML certificate when ADSelfService Plus is the identity provider has now been fixed. How to update? You can update to the latest build
          • Option to choose OU and Group while configuring the Policy

            Currently, while configuring the Policies we are able to see two options: OU and Group. By the current design, we have an "OR" between these two objetcs, so when we select one Group and one OU, the ADSS will get all the users inside the OU and all the
          • Report of Time Spent for tasks

            We would like to know if is possible to have a report of timespend on tasks.   We need the following fields:   Task ID Timespend Technician   Our DB is MSSQL and build is 10530.
          • Zia Configuration Suggest Template is erasing request details

            Last week we updated our environment to v120000.  We also decided to enable the Zia Configuration settings for the Requests module.  Today, when reviewing tickets that were submitted over the weekend, I noticed if I accepted the template recommendation
          • Remove custom report from the dashboard?

            Is there a way to remove custom reports from the "Reports" Dashboard? I cannot seem to find a way in the documentation/forums. Per the picture below I'd like to remove these old reports (highlighted in yellow) that people have created over the years.
          • Paid app

            I've read but I still can't add paid app to App Repository. Below are steps I followed Device Mgmt->App Repository->Apps->Add App->Play Store App Search "Barcode & QR code Keyboard PRO"
          • Problems with viewing some Linux servers

            Servicedesk 11.309 DesktopCentral 10.1.2127.10 I have some linux servers, which are named in Asset management by DNS records, but not by their hostname. For example, I have server hostname=hostname1 and its dns record is server004. In Servicedesk in field Name
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          • Tutorials for building out a new Servicedesk Plus web-based site.

            Hi all, I am looking for tutorials on how to begin to build out a new Servicedesk Plus web-based system.  I would also like to find a comprehensive guide which explains what each widget does as well as best practices for building a new installation. Thanks,
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          • Visibility of Tasks within Helpdesk

            Hi, We currently do not use tasks within SDP as we find their visibility within the system to be somewhat lacking. The only easy way we can find to 'list' the outstanding tasks is via the home page and "My Summary" Is there the option to add it to the main horizontal navigation menu? Thanks
          • Single sign-on to ADManager Plus using SAML authentication

            Single sign-on to ADManager Plus using SAML authentication: You can set up single sign-on to access ADManager Plus through any of the popular identity providers listed below: Okta OneLogin Ping Identity   Besides these, you can also configure a custom SAML-based identity management solution.   To update, download the service pack from here. Visit this page for the complete list of features and enhancements.   Please let us know if you need any information or assistance. ​ Thanks & Regards ADManager
          • opmanager central trial - license issue with access points

            hi i'm trying to login to the central and i get : Your current license allows you to monitor a maximum of 0 Access Points. You can either choose the limited Access Points you want to monitor here or procure a new license. so i went directly into the probe
          • Failed Udate to 12.0 (1200)

            ServiceDesk 11.3 (11309) Update to 12.0 (1200) Microsoft SQL Server 2017 CU27 [14.0.3421.10] After update to 12.0 (1200) Active Directory users can not login. Using local authentication (admin) can login but home screen looks like a "new" install, No
          • Changes module - where are the notifications to staff when someone replies within a change record?

            This seems like a really big oversight not to notify any of the Change Roles within a change record when there is a reply or conversation happening! I'm sure I've asked for this before over the years, but will this ever be added? Thanks!
          • Add Request Link to Reminder Notification

            So I have this previous request that has been provided and is working great. In a nut shell it's sending off a reminder notification for people with open task. I'd like to see if it's possible
          • PostgreSQL implementation details

            I have been trying to understand the whole PostgreSQL configuration thing for the past 16 hours. I studied the migration guides, I did a dozen (failed) test migrations on Windows and Linux boxes, switched from MSSQL to PostgreSQL, etc, and I am slowly
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          • [Virtual MeetUp] Free Training on Handling Emergency Changes

            We hope you and your family are staying healthy and safe! We are glad to invite you all for our 5th session of Virtual meetup, which is scheduled on 15th April 2021, registrations are open now.   Kindly pick a suitable timezone and register today. 02:00
          • Response DueBy Time do not change when sending e-mail

            Hello,  Tried to google but didn't find anything useful.  What happens:  Requester e-mails the servicedesk, a ticket is created and the Response DueBy Time is set as it should.  The technician replies to the requester for more information and sets the
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