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Recent Articles
How to perform manual update of Time in AppManager Plugin when it is not in sync with localhost time
If the Applications Manager Plugin time is not in sync with the local host time, follow the steps given below: 1. Open the startApplicationsManager.bat file (For Windows) or startApplicationsManager.sh file (For Linux) present under the ...Merge Similar Requests
Requirement: In an organization, multiple requests being created for the same issue. So we will have to merge all the similar requests. UseCase: Assume there is a printer issue in an organization, and a request has already been registered for the ...Mails with inline images with base64encoding in img src attribute is not fetched
Issue: When the mails with inline images which is encoded with base64 encoding in img src is not fetched into the application. <img ...Minimum Character check for a resolution
Requirement: Resolution content is mandatory when a request is being resolved. But frequently, when closing a request, technicians write incorrect or meaningless text in the resolution content. So, we will need to evaluate resolution content's ...Query to get the Login Hours of Technicians (Postgres)
1) To generate the total login hours per technician tested in Builds 14201 (Postgres): select ai as "Account ID", tn as "Technician Name ( First Name )", lh as "Login hours", LONGTODATE(llt) as "Last Login Time", ln as "Login Name", domain as ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProWhere do I find the log files that I need to send to technical support team for analysis?
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...
Announcements
ADSelfService Plus build 6301 offers several enhancements and issue fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6301. Enhancements macOS Ventura is now supported by the macOS Login Agent. A user belonging to multiple domains can now use the same YubiKey device for authentication.Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079Google fixes a zero-day vulnerability in its Chrome 114.0.5735.106/110 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079[Free webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
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Modern Auth Office 365 Email Issues - 2nd June 2023
Today we had our SDP+ instance stop processing emails. As part of troubleshooting we removed and tried to re-add the OAUTH2 configuration but received error related to authentication and password being incorrect. The password is correct and has been validated.....soReport Request - request replied to
Hi I have a report request from our CEO. "The intent of the Recruitment Email Follow up report is to capture Team members sending a follow up email on a created request. " "Is there any way for the report to only show requests that have an email sentWork Log: Owner field empty/no selection available
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is alsoReport on computers that don't have a specific service installed
Hi Guys, I am looking to find computers that don't have a specific service installed. I ca generate one for computers that do have it. John.File Folder Operations - Configuration to add file to AppData[backslash]Local
I need help sending a file to ALL appdata\localfolders on every computer. This is what I'm currently using as the destination: $ProfilesDir\$DomainUserName\$APPDATA\Local\FOLDER\FILE So I need "file" to go to each location as specified in the example