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Recent Articles
Automatically Create a Project from Request
Requirement: In many organizations, non-technician users are responsible for initiating project-related activities. These users raise service requests that, after approval, need to be converted into full-fledged projects. Typically, this process is ...Azure AD User Sync integration is getting disabled / Error message shown in Azure AD User Sync card
When the integration is automatically disabled or the sync is not running, it might be due to one of the following reasons. These errors will be displayed in the Integration Card and will also appear in the Sync Report. a. When there is no error ...Azure AD User Sync – Overview
Azure AD User Sync, when enabled, gets users from Azure periodically and adds/updates/deletes them in SDP. The sync flow is mainly categorized into 2 parts: Initial Sync and Incremental Sync. Initial Sync: Processes already available users once the ...Import Issue: Requests Are Being Created with Today’s Date
If imported requests are appearing in the application with today’s date instead of the original request date, please review the following: For import guidance, refer to this article: ? https://help.sdpondemand.com/data-imported Steps to Resolve the ...Why Are Some Old Requests Not Visible in the Active Request List?
If you're unable to find certain older requests in the Active Request list view, they may have been archived based on your organization's data archival settings. How to Check for Archived Requests: Navigate to the Requests module. Click the Request ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
[Webinar] New in Log360 Cloud: Account Lockout Analyzer, Work Hours Tracker & AD FS Logon Monitoring
Get ahead of AD issues: How to resolve account lockouts, track user productivity, and monitor critical changes We’ve rolled out powerful new AD auditing capabilities in Log360 Cloud—and we’re kicking things off with a launch webinar to walk you throughOngoing Mail Fetching Issue - IN Data Center
Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server[Free Training] Simplify IP address management with OpUtils
Greetings from ManageEngine! We're excited to invite you to our upcoming OpUtils free training session, where you'll gain practical insights and techniques to efficiently monitor and manage your IP infrastructure. Discover how to stay on top of your IP[New Release] ADManager Plus' latest build 8011 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8011. Enhancements: Load balancer with failover: Load balancing and automatic failover capabilities can now be enabled simultaneously, enhancing reliabilityAD Login Issue Post Upgrade to Build 6130 – Signature Verification Failed
Dear Customers, We apologize for the inconvenience caused due to an issue following the recent Analytics Plus upgrade to build 6130. After the upgrade, Active Directory (AD) users were unable to log in, encountering a "Signature Verification Failed" error.
Most Discussed Topics
The merged ticket problem
Hi Had a technician email come to me asking 'why can't i find this ticket - I know I emailed this person'? After hours of searching it was due to the ticket being merged. We need a better way to find all the merged tickets - a grid or something similarDueBy Date Report
Hi ALL I need custom report based by next rules: 1) Request age: => 12 Hours 2) Request Status: Not Closed and Not Resolved 3) Field "DueBy Date" is empty / Not Assigned Report must contains next Columns: Request ID Request Status Approval Status RequestAgentless scan in Asset Explorer don't work
Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer. What should be entered in accountName="ACCOUNT_NAME"System varibale for "created by"?
Hello, we change the requester for certain requests and want to inform the original requester by e-mail when the request is completed. Is there a system varibale for “created by” The information is stored in the request history[New Release] ADManager Plus' latest build 8011 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8011. Enhancements: Load balancer with failover: Load balancing and automatic failover capabilities can now be enabled simultaneously, enhancing reliability