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Recent Articles
How to create an alert profile for tracking login attempts by specific users or groups
In this article: Objective Prerequisites Steps to follow Validation and confirmation Tips Related topics and articles Objective This article explains how to create an alert profile in ADAudit Plus to monitor and notify administrators whenever ...How to schedule a custom File/Folder changes report excluding specific File Types
In this article Objective Prerequisites Step to follow Validation and confirmation Tips Related topics and articles Objective This article explains how to configure and schedule a custom File/Folder Change report in ADAudit Plus while applying ...Upgrading ADAudit Plus PostgreSQL database to version 17.5
In this article : Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description When trying to upgrade ADAudit Plus specifically from build 8500, 8511, or 8512, the following error ...How to migrate ADAudit Plus data from an older build to a new server using the Backup and Restore method
In this article: Objective Prerequisites Steps to follow Validation and confirmation Tips Related topics and articles Objective This article explains how to migrate ADAudit Plus data from an older build of ADAudit Plus to a new server using backup ...ADAudit Plus reports show ADManager Plus service account instead of actual user
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description When viewing user enable or disable events in ADAudit Plus reports, the actions appear as performed by the ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
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[Free e-book] Revolutionize enterprise service desks with agentic AI
Hi there, IT service management is evolving fast. It’s no longer just about responding to tickets. Modern service desks must think, predict, analyze, and act before issues even surface. Generative and agentic AI are making it possible. Together, theyCentralized control with the new multi-portal experience
Hi there! CloudSpend now supports a full multi-portal setup for both MSPs and enterprises. This update gives you more control over how you organize cost data and how your customers access their own views. The Customer Portal lets you create branded portalsUpcoming DR drill in US on 22rd Nov 2025 and 6th Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US(United States) Service on 22rd Nov 2025 and 6th Dec 2025 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far moreIntermittent Slowness in ServiceDesk Plus Cloud hosted in India Data Center
Dear Customers, We sincerely apologize for the inconvenience. We are currently experiencing intermittent slowness in the ServiceDesk Plus Cloud application hosted in our India data centre. A subset of customers is affected. Our team is actively investigating[New Release] ADManager Plus' latest build 8031 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8031. Issues fixed Fixed an issue where only the prefix was being updated for the Logon name field in Active Directory when the Azure Active Directory
Most Discussed Topics
ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priorityUpcoming EU DR drill in ServiceDesk Plus Cloud.
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automatically[New Release] ADManager Plus' latest build 8030 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reportsKeep Drive D in OS Deployer
I have installed os deployer trial. I created an image from windows 11 24h2 ltsc. I have created drive C which windows installed on it and drive D. i created a deployment template for this image, but for computers which has drive D and has information