Requirement: Resolution content is mandatory when a request is being resolved. But frequently, when closing a request, technicians write incorrect or meaningless text in the resolution content. So, we will need to evaluate resolution content's ...
1) To generate the total login hours per technician tested in Builds 14201 (Postgres): select ai as "Account ID", tn as "Technician Name ( First Name )", lh as "Login hours", LONGTODATE(llt) as "Last Login Time", ln as "Login Name", domain as ...
Fix: This fix should be given only for 8808907 customer and for 14204 build. The fix is to skip the current mail fetching schedule on occurrence of any delete flag exception. This fix is compatible with only 14204 build. Steps to apply the fix: 1. ...
Currently, we don't have an update manager for the EUM Agent. Therefore, you need to uninstall the old agent and install the new EUM Agent. Steps to upgrade EUM Agent: Take a backup of <EUMAgent_Home>/conf/ folder and place it outside of the ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Hey everyone, Chrome Stable Channel has been updated to 114.0.5735.110 for Windows and 114.0.5735.106 for Mac. This update comes with 2 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-3079
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6301. Enhancements macOS Ventura is now supported by the macOS Login Agent. A user belonging to multiple domains can now use the same YubiKey device for authentication.
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
Today we had our SDP+ instance stop processing emails. As part of troubleshooting we removed and tried to re-add the OAUTH2 configuration but received error related to authentication and password being incorrect. The password is correct and has been validated.....so
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
Hi I have a report request from our CEO. "The intent of the Recruitment Email Follow up report is to capture Team members sending a follow up email on a created request. " "Is there any way for the report to only show requests that have an email sent
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is also