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Recent Articles
Query to get list of service request templates created with Tasks associated to it.
Query will provide you the list of service request templated with Tasks associated to it from Builds: 10600 and above Execute the given query below from Reports-->New query report select sd.name "Service Name", rtl.templatename "Service Template ...Set SLAs based on criteria with different ETAs for different accounts.
This can be categorized based on the templates associations of accounts and having the SLA's pre-defined already 1. Pre-define SLAs with different ETAs. 2. Go to Admin > Service Catalog > Field & Form Rules > On Feild Change > Set "Selected ...How do I convert the database from PGSQL to MSSQL?
1. Stop ManageEngine Supportcenter Plus service. 2. Take a backup of the existing data and configuration under PGSQL database by following the below steps. Open CMD as an administrator and execute command to start the data backup. ...Identifying Signed Mail which have different content-type like "Application/MS-TNEF" rather than "multipart/signed".
Reference : Ticket 1 , Ticket 2 Cause : Signed mails are processed through JavaMail instead of EWS APIs. To identify signed mails, we search for "multipart/signed" in "content-type" header. In this environment, the header value is ...Zia Prediction Shows Rejected Due to Signature Content
Issue: Zia Approval prediction is not working when the prediction query has signature in it. Fix: The proper approval comment and the signature has new line character(\n) in between them. So splitting the content into two and predicting the first ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Setup Applications Manager as Service in Ubuntu 16 and above
Follow the steps mentioned below to install AppManager as a service on a Linux box. Copy the attached AppManagerLinuxService file to /etc/init.d directory as the file "AppManager" Edit the MDIR variable in this file (in two locations) which should ...
Announcements
ADSelfService Plus now extends MFA and Password Policy features to product technicians
Hello everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6204, with the following enhancement and issue fixes. Enhancement: The MFA and Password Policy Enforcer features have now been extended to technicians who useMasterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus Cloud (August 24)
Hello Everyone, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 24, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, servicePatch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for WindowsSteps to protect ADAudit Plus from Log4j vulnerabilities
This post has been updated on 31/12/2021. Dear users, 3 high severity vulnerabilities (CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105), impacting multiple versions of Apache Log4j utility, were disclosed recently. We have found no evidence of any[New release] ADManager Plus build 7150 released with new GPO reports and loads of enhancements!
Hello Everyone, We are excited to let you know that we have released the latest build of ADManager Plus, 7150. Here's a glimpse of the build highlights: Features: GPO management and reporting: Five new reports have been added for enhanced GPO
Most Discussed Topics
10.1.2220.7 upgrade agents are now down
upgraded the server and now all agents are redRPC_C_AUTHN_LEVEL_PKT_INTEGRITY - WMI
Hi Team, I want to open a discussion of this problem that is shown on some MS Windows Server 2016 / 2019 servers, it is not possible to validate credentials with WMI after security updates. Microsoft recently released update patches to correct DCOM protocol[API] How to add a conversation through the V3 API?
I'm looking to add conversations, with or without the request_reply type using the V3 API, but there's no documentation available on how to do that. I can add notes, using POST /v3/requests/{id}/notes but I'm looking to add a conversation,"Mail Fetching running but suddenly not working starting last night "
last night we started to have the following problem https://pitstop.manageengine.com/portal/en/ticket/24001728800710Recent announcement of MSP jumping from Version 10.6 to 13.0?
This announcement is speaking of a major release coming soon to version 13.0 of SDP MSP. https://pitstop.manageengine.com/portal/en/community/topic/behavior-changes-in-upcoming-sdp-msp-major-release-version-13-0 Is there more information on this? 10.5