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          • Recent Topics

          • Enhance ADManager Plus security using the Product Security Hardening feature

            Hi,  We wanted to let you know that we've added a Product Security Hardening option to ADManager Plus in version 7116. With this option, you can configure security-specific settings of ADManager Plus from a central location to strengthen its security.
          • Update to 7117 failing with 'User login failed'

            i am attempting to run the 7117 ADMP update using the UpdateManager.  i have performed this task before several times.  but this time i am getting a user login failed when attempting to load the update.  i have tried running as admin but this made no
          • Will DesktopCentral support Vpro?

            DesktopCentral supporting vPro would allow for PC's to be off and still be able to be patched. No longer requiring users to leave their PC's on and saving on energy costs among other things.  One of vPro's marquee features is the ability to access a computer even if it has been turned off. This can be done on either a wired or a secure wireless network. And laptops outside the company firewall can be accessed with the newest versions of software and hardware, according to Intel... Thanks. 
          • How to deploy new Autodesk products (2022) with DC

            Hi, I have problems with deploying Autodesk 2022 products. On the Autodesk CEP Manage page I have created an deployment package with a share as the storage point. Now I have the created "Install AutoCAD MEP 2022.bat" with setup commands. 1. with GUI 2.
          • 2FA All or Nothing

            This seems to be an all or nothing approach which does not suit us at all. It is not clear how will it affect the Secure Gateway Server which requires a log on to MEDC and is the only local MEDC account we use. To manage MEDC we use 3 individual local
          • Notifications Suggestion

            Would it be possible to have notifications be automatically "read" when the Notifications is opened instead of clicking the drop-down > "Mark all as read"? It seems like an unnecessary extra step. Thank you!
          • Task Update Script

            I'm beating my head against the wall on this issue. I previously had a script that would update a Task based on fields in the attached request. But that broke after a while and now there seems to be some additional functions that have been added and I'd
          • No Bitlocker tab

            Hi. I use DCM in two companies. And I look at the tabs and in one company I have (server IP address 10.0.1.230) fewer options in tabs - e.g. I do not have a bitlocker tab. The latest version in both companies. What it depends on?
          • Adding your Microsoft Office 365 tenant to RecoveryManager Plus

            This article will explain how you can add an Office 365 tenant to RecoveryManager Plus. Once you have added your tenant, you can configure backup schedules for your Azure Active Directory objects, Exchange Online mailboxes, and SharePoint Online and OneDrive
          • Uninstall Patch Manager and Install Desktop Central Agent through Intune

            We currently have Patch Manager installed on a number of computers and will be moving to Desktop Central. The uninstall string I noticed match for both the Patch Manager agent and the Desktop Central agent. What would be the best way to uninstall the
          • After upgrade error 404

            Hi, After upgrade to ver. 10.1.2127.12 I can sign in, but redirected page doesn't work. https://mySite:8383/homePage.do?actionToCall=homePageDetails if i cut the string after port then I can normally use the dashboard. Any hints? TIA, Igor
          • After upgrading to 11.3 we are being forced to buy Desktop central

            When we upgraded several months ago to version 11.3 (I think) the scan agent was replaced with a desktop central agent.  We had a bunch of issues and had to get support involved and (eventually) they installed a desktop central integration with a free
          • Web session record feature request

            Hi! Do you have in you roadmap a feature like this: to record a web-session (like configuration from web-interface for Cisco 300-series switches)? Maybe - in some kind of buil-in browser?
          • Technician report by groups - Reports

            Hi Team,   We are looking for a "Groups associated with technicians" report.    Use case: In our organization, there are hundreds of technician groups that are available. Now we would like to see the details of which technicians are part of each group.
          • Approval outcome notification

            Hi, I would like to request custom notification feature for change/release WF approvals. Use case: We use multiple approvals in our WFs. Each approval is going to specific CAB group based on various criteria specified in the WF to prevent technicians
          • Installation issue

            Im trying to install on PC ManageEngine Help desk Plus 9.2 but when install almost finish just stop and continue to infinity. 
          • Links to Attachments Need to be Included in Notifications

            Our staff (both requestors and technicians in the system) prefer to respond to requests through email.  I have been unable to find a variable in the notification templates to allow us to include them.  We would like to have the following abilities: 1.
          • Requests workflow

            Requests workflow is quite limited in ServiceDesk Plus Helpdesk module. I'd like to have a basic workflow that would: 1) submit an approval upon request submission 2) based on approval acceptance, trigger a task to a specific group 3) based on the task
          • [Virtual MeetUp] Free Training On ITAM - Part-2: Unified Agent in ServiceDesk Plus

            We hope you and your family are staying healthy and safe!   We are glad to invite you all for our 9th session of Virtual meetup, which is scheduled for 19th August 2021, registrations are open now. Kindly pick a suitable time zone and register today.
          • Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update

            Hello everyone,  Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows:  CVE ID  Vulnerability  Severity
          • Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update

            Hello everyone,  Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows:  CVE ID  Vulnerability  Severity
          • Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update

            Hello everyone,  Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows:  CVE ID  Vulnerability  Severity
          • Old executed configuration tasks re-run again after reverting the virtual machine PC

            Hi, We install the Desktop Central agent to a Windows 10 virtual machine. When I revert the snapshot of the virtual machine (aka restore back the virtual machine to earlier state) and click "Apply Configuration" on the Desktop Central agent, old Executed
          • Changing password by ADSelfservice, then how to sync to laptop without local connection

            Hi everyone, I am using ADSelfservice Plus for the user to change and reset the password (Web, Mobile App as GINA as well). Normally, user can use ADSelfservice to change the password if they are not in office, and the password will sync from AD to their
          • Problem with scripts used in Auto Close Custom Script

            I am working on implementing a Custom Schedule based on the following article:  How to automatically close requests that are in a specific status. (manageengine.com) I ran into several issues when using the AutoClose_v3.py script. I'm currently running
          • Change Management query report - Audit requirements

            Hi, We have a specific audit request for the following report - Change management register of all changes from 1/10/2020 to today. If possible ensure report has change type, open/closed dates. As much info as can be extracted We use 11.3 Build 11308 Postgres
          • Questions regarding Project Templates

            I've been tasked with creating a new Project Template. I've done plenty of them for Incidents and Service Request. But I have some questions for Projects. Does every Project Additional Field I create show up on every Project template? I created some new
          • [DidYouKnow-43] Service Catalog Custom fields vs Resource questions

            One common question that we often get from our customers is "what is the purpose of resource questions in the service catalog when its purpose can be achieved with custom fields"? In this post, I'm going to explain the benefits of resource questions over
          • Customize login page

            Hello, How can I change the text "Log in with SAML Single Sign On" on the login page? For example change to "Login" 
          • [Term of the Day]:Antivirus

            Term of the Day    “Antivirus”    Definition — What is Antivirus? Antivirus (AV) is a software program that is developed and designed to detect malicious content on the devices(computer, smartphones, etc), remove malicious programs from the devices and
          • SDP+ login

            Randomly, SDP+ logins won't work. We are using NTLM SSO and for the most part it works. (planning on switching to SAML SSO this week). Randomly it will not work though, and the user is required to enter their credentials. Sometimes it works and sometimes
          • Major issues with ALL browsers even after latest update - "The username or password are incorrect"

            Hello - We are still having major issues with all Browsers, particularly, Firefox and Chrome.  Many users and technicians are reporting that their password needs to be reset which isn't the case. What happens is when someone mistypes their password, they
          • Authentication problem in google chrome

            Hello, I request your support to solve the problem we have with the ServiceDesk Plus 11.3 Standard Edition tool, the problem is when entering with the Google Chorme browser, the username and password are entered but it always shows the error "The username
          • Status Change Comments (Mandatory)

            I want to make the Status Change Comment Mandatory, whenever Status has been changed to On-Hold
          • Error While integrating OPManager with ServiceDesk Plus

            Hi, when I want to integrate OPmanager with SDP error message shown as below: "Failed to update ServiceDeskPlus settings.. null" How can I fix this issue? my SDP version: 11303 ma opmanager version:  12.5.3
          • Academic Writing Help Services Online

            If you are in your higher studies, I think you must know the complications involved in the subjects. Contact online helpers now! Because they are providing the best assignment Assistance now you can easily talk to them all for all assignment help. They
          • [Virtual MeetUp] Free Training On IT Asset Management

            We hope you and your family are staying healthy and safe!   We are glad to invite you all for our 8th session of Virtual meetup, which is scheduled for 15th July 2021, registrations are open now.   Kindly pick a suitable time zone and register today.
          • OpManager shows errorcode":"MORE_THAN_MAX_LENGTH"

            Hi Sir/Madam, I upgraded OpManager version from 12.5 to 12.5.429, when I access to web console, it shows "{"error":{"message":"The parameter j_password must have a maximum length of 100.","errorcode":"MORE_THAN_MAX_LENGTH"}}" My URL redirect to "http://<ip-opmanager>:8060/two_factor_auth"
          • How Modalert Enhances Entrepreneurs Productivity?

            Entrepreneurs are more likely that need stronger focus and concentration that helps them to be ultimately productive. Modalert 200mg is Wakefulness promoting pill that reduces drowsiness and daytime sleepiness. Additionally, it’s a brain-boosting pill
          • How Waklert 150 Treat Daytime sleepiness?

            Waklert 150 tablets are improving the drowsiness that people are facing in the daytime. Generally, Waklert is given to patients with narcolepsy and hypersomnia because they feel so sleepy all day. Artvigil and Waklert contain Armodafinil and, it promotes
          • Popular Topics

          • ServiceDesk Plus On-premises not loading in Chrome and Edge v.94 [Resolved]

            Dear all, Recently we faced an issue where the ServiceDesk Plus’s On-premises version did not load in Chrome and Edge browser version 94.xxx. Probing further, we found the following script error : ’Uncaught TypeError: Cannot set properties of undefined
          • Chrome Update 94.0.4606.54

            Is anyone seeing display issue with the recent chrome update The Hheader seems to be missing in chrome, but MS Edge seems fine We are seeing the same issue in our Production and test environments The same happens also when using incognito mode in the
          • Zero-day (CVE-2021-37973) fixed in Google Chrome

            Hello everyone,   Google Chrome has released updates to fix an actively exploited zero-day vulnerability tracked as CVE-2021-37973. This is a high-severity Use after free vulnerability in Portals. Google has acknowledged that it is aware of exploits for
          • End of Support for NTLM protocol

            Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to
          • October 2021 Patch Tuesday updates

            Hello everyone,  Here's the list of supported updates released this Patch Tuesday New Security Bulletins : 2021-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 (KB5006671) (ESU) 2021-10 Cumulative Security Update for Internet Explorer