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Recent Articles
Prerequisites for adding an Informix monitor (with SSH-based monitoring)
Applications Manager collects Informix metrics by executing onstat and OS commands on the database server over SSH. Please ensure the following before adding the monitor. 1. Network connectivity The Applications Manager server must be able to reach ...Local Connection Authentication Errors
Applicable Error Code 0x80041064 – User credentials cannot be used for local connections. Overview This article provides troubleshooting steps for WMI Error 0x80041064, which may occur when: Adding a Windows Monitor Collecting data through WMI mode ...Two-Way Integration Between ManageEngine ServiceDesk Plus (On-Premise) and JIRA
Overview ManageEngine ServiceDesk Plus (SDP) On-Premise ships with a native Automation engine — Custom Triggers, Business Rules, Custom Functions, and outbound Webhooks — that is powerful enough to build real two-way integrations with third-party ...Query to extract Request and Task tags added in the application
SELECT tagname AS "Tag Name", api_plural_name AS "Module" FROM tags LEFT JOIN EntityDefinition ed ON tags.moduleid = ed.entity_id;Configuring HPE Gen10 and later servers for hardware monitoring through SNMP
Overview With the introduction of HPE Gen10 servers, HPE discontinued support for traditional operating system-based SNMP agents for hardware monitoring. Instead, HPE introduced the System Management Assistant (SMA) as part of the Agentless ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
Manage Apps Directly from the ME MDM Admin App
Managing apps on your endpoints just got faster and more convenient. With the latest update to the ManageEngine MDM Admin app, you can now manage applications directly from the Device Details and Group Details screens, eliminating the need to navigatePatch Release: Google Chrome 151.0.7922.71/72 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against knownPatch Release: Google Chrome 151.0.7922.71/72 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against knownPatch Release: Google Chrome 151.0.7922.71/72 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against knownUpcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements
Most Discussed Topics
Possible bug in Patch Manager Plus 11.5.2622.08 - Reboot status and endpoint information not updating
Hello, after updating my Patch Manager Plus server to 11.5.2622.08, last month, I noticed several issues that did not exist in the previous version. Server Version 11.5.2622.08 Agent Versions Windows Agent: 11.5.2622.07 Linux Agent: 11.5.2622.07 IssuePatch Tuesday Updates: July 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44816 - 2026-07 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5099542) 44817 - 2026-07 Servicing Stack UpdateServiceDesk Plus Cloud system slowness July 13, 2026
Our ServiceDesk Plus Cloud instance on the US west coast is lagging badly today. Technicians are unable to perform basic tasks like picking up a ticket. Anyone else experiencing this and is there an ETA to resolution? Megan BermudezLive Chat Issue
I tried to raise the issue via Live Chat; however, I encountered the error message below.Slowness and some users can't connect to Service Desk Plus today
Several reports of Service Desk Plus either not loading for users at all (stuck on a spinning cursor) or those that are connected are getting extremely slow and lagging service. We are Midwest in the US.