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Recent Articles
Veeam Backup tool: Notification mails are received with garbled description.
Issue: When we receive the notification mails from veeam backup tool the requests are getting created with garbled description. Fix: The Veeam backup tool sends notification mails in UTF-16 format which is not supported by ServiceDesk Plus. The ...Duplicate Request Alert for users when a similar request is in pending status
Requirement: If User A has already logged a request that is still in a pending status, the system should recognize this duplication when User B attempts to log the similar request. Usecase: When User A logs a call on the Self Service Portal using the ...DHCP snooping
Every network is susceptible to potential security attacks. Modern businesses are becoming more distributed and complex for IT admins to manage. Furthermore, the increasing risk vector and attack surface have only made things much worse. The Dynamic ...SAML | Configure KeyCloak as IDP
Setting up KeyCloak Download KeyCloak from their official website (Used v25 here). Open conf/keycloak.conf and enter the hostname Run sh kc.sh start-dev Create a user and login at http://localhost:8080 Setting up the IDP: To enable logging, go to ...Network IP scanner
As networks keep growing, you cannot just rely on traditional tools like spreadsheets to manage your entire IP infrastructure. If you are still struck with traditional tools, gaining in-depth insights and visibility into your network's IP space is ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90108)Released on [18-Jun-2024]
New Features: Log360 Cloud now offers expanded support for various application logs that includes Databases: MSSQL, Oracle, MySQL, PgSQL, DB2. Web servers: IIS Web, IIS FTP, Apache. Security applications: Malwarebytes, McAfee, Trend Micro, FireEye, CEFForrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! OrganizationsForrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! OrganizationsForrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! Organizations
Most Discussed Topics
How can we populate Request ID's and get auto. linked to the Request?
Dear All, We have built a Service Template with five (5) Fields namely: a) Previous Request ID (Text Field) b) Previous Request Requester (Text Field) c) Previous Request Subject (Text Field) d) Previous Request Description (Multi-line Text Field) e)How to Delete temp files in Client system with Help MEDC. Need Schedule week once
How to Delete temp files in Client system with Help MEDC. Need Schedule week once For Improve System perforamce. Need To Delete Temp . Prefetch filesAttention Chrome Users: A recent Chrome update is causing issues with the Rich Text Editor across the application.
Dear Customers, We have identified an issue with the Rich Text Editor(HTML) where values are not being retained upon saving. This problem is specific to the latest version of Chrome (version 127) and has arisen due to a recent update from Chrome. Workaround:List of all technicians according to their status: online and offline
Please give me a SQL Query: 1.List of all technicians according to their status: online and offline. And a Query: 2. Get the name of the current requester who has entered the service desk. like var x=$CS.getValue("REQUESTER");OSDeploy
Hello, After the upgrade to the newest version i have problems with deploying new PC's. the deployment keeps hanging on the screen to change the SID. eventually it will just time out.