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          • Recent Topics

          • Migration DB From Postgres To MSSQL

            Dears, Kindly be informed that while I trying using MDM Product, I fact problem with BD. The problem is inability to migration DB from Postgres To MSSQL. Yours advise please. Deatails: - DBMigrationlog_0 - SQL Server 2012 - Windewos Server 2012 R2 - MDM

          • Desktop Central Client Compatibility with ARM Processors

            We would like to install the Desktop Central client on a Raspberry Pi running Debian Buster.  Unfortunately, Manage Engine does not support the ARM processors that Raspberry Pis use.  Is this something that Manage Engine is working on?  If so, can you

          • Unable to establish connection with the agent pops up while actively using remote control

            I think this is more of an FYI thing since I actually am not having any issues while using remote control and everything seems to be working. Using agent version 10.1.2121.2.W within about 10 seconds of connecting to the remote computer using RC i get

          • Desktop Central Cloud - SO Deployment

            Hi, Does anyone know ME roadmap to add SO Deployment on Desktop Central Cloud Version? Thx in advance   

          • Restore 11.2 / 11205

            hi i have 11.2 / 11205 and I need to restore from backup I need to reinstall the system and transfer the copy. How should I install the distribution?

          • Get a string from description

            Hi dears, How I can get a value from description and set it on a custom filed? for ex: a request registered, on the description has like :  from [Joe Evian Jayas Pen [HTML invoic](/moyaja/pen/wJCra/)....  Invoice #: 101138 Amount Due: $600.00 How I can

          • The version of Desktop Central integrated is not compatible with ServiceDesk Plus

            Hi Dear I have a problem after upgrade Service desk plus and desktop central to Last version. I Updated servicedesk plus 11300 and also update desktop central to 10.0.690 but after that i have a problem in servicedesk plus it doesn't integrate with desktop

          • VPN and 2FA

            Hi, I am trying to configure ADSS vpn to enable password sync. We currently are using the Sophos Authenticator with our user VPN and want to use the same VPN for the password sync. Sophos uses OpenVPN and I can configure it to talk to our server, but

          • Hide "With this upgrade..." Banner

            With Build 130x, a persistent banner now appears atop ServiceDesk Plus. How can we turn this off? There does not appear to be a button to dismiss or otherwise hide this banner. "With this upgrade, replace the existing agents with Desktop Central agents.

          • Script to add a comment to the history

            I want to force the technician to add a comment to the history file of a ticket when they change a specific user defined field. Is there a script to do this? Maybe opens the ADD NOTES window?

          • Internal URL, do i always have to add the port?

            i am setting up AD Manager using an internal CA cert for ssl.  when i set it up it defaulted to using 8443.  i tried to change it to 443 but it told me 443 was in use.  when i netstat, it shows that 443 is in use by the same process as 8443, which is

          • Keeping view settings

            Is there anyway I can get the cloud version to Permanently save view settings.  So for example I add a couple of columns in - I add some colour row settings to show coloured rows based on priority but then as soon as I close my browser and come back they

          • Using requester groups

            Hi! I need customising forms assigning and forms viewing depends on requester group. How can I do this? I cannot see any requester variables, where I can find requester group.

          • Is it possible to change the default column order/values in the request list view?

            Hello, I was wondering if it's possible to setup the default column order and values for all users AND technicians (those two will be different of course) in the request list view (default table view, at WOListView.do). As of now every user/technician

          • Business Rules NOT working if ServiceDeskPlus is emailed!!!!

            Hello - We have discovered another issue with the 11301 Build.  If a Requester emails the system directly to initiate a ticket, the ticket is NOT routed to the Site where the Requester is tagged to.  Instead, it's logged in the system as "Unassigned". 

          • [Term of the Day]: SATA

            Term of the Day   "Serial Advanced Technology Attachment"   What does SATA mean? Serial ATA is a standard that determines how data is transferred between a computer's motherboard and mass storage devices such as hard disk drives (HDDs), optical drives

          • Microsoft Edge (Chromium-based) fixes several high-severity vulnerabilities in its 92.0.902.55 update

            Hello everyone,  Microsoft Edge (Chromium-based) has been updated to 92.0.902.55 for Windows, macOS, and Linux. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities fixed are as follows:  CVE ID  Vulnerability

          • Microsoft Edge (Chromium-based) fixes several high-severity vulnerabilities in its 92.0.902.55 update

            Hello everyone,  Microsoft Edge (Chromium-based) has been updated to 92.0.902.55 for Windows, macOS, and Linux. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities fixed are as follows:  CVE ID  Vulnerability

          • Microsoft Edge (Chromium-based) fixes several high-severity vulnerabilities in its 92.0.902.55 update

            Hello everyone,  Microsoft Edge (Chromium-based) has been updated to 92.0.902.55 for Windows, macOS, and Linux. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities fixed are as follows:  CVE ID  Vulnerability

          • [Security advisory] Vulnerability in ServiceDesk Plus versions 11005 and above

            Hi there,   This is a security advisory regarding a possible authentication bypass vulnerability in a few REST API URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with version 11005

          • [Security advisory] Vulnerability in AssetExplorer versions 6600 and above

            Hi there,   This is a security advisory regarding a possible authentication bypass vulnerability in a few REST API URLs in AssetExplorer, which has been identified and rectified. Users of AssetExplorer (all editions) with version 6600 and above might

          • With previous notification method removed from Business Rules as of 11300 Build, we need to manage seperate Custom Functions for each Site?

            Hello - I'm still trying to understand why SDP removed the native notification ability within a business rule, but I digress. Going forward,  I was able to create a custom function to achieve my business needs. However, do I now need to manage a Custom

          • Remove Site from Incident Template

            We don't want to show the Site in our Incident Template. Is there a way to delete it or hide it from incident template?  (We are using Service Desk Plus Cloud) Thanks, Dinusha

          • Announcement on Two-factor authentication availability in ServiceDesk Plus MSP

            Dear User(s) Greetings for the day. ManageEngine ServiceDesk Plus MSP released Two-factor Authentication (2FA) along with its 10527 release. Please refer to the Migration path table available here and upgrade to our latest build 10527. Enhancements  SDPMSP-9153,15521

          • Reports not returning accurate information - Assets vs Workstation states

            Good Afternoon, Creating some reports to get real time info on the state of some workstations that are either being shipped back to the office, or are in repair. I am going at this in 2 directions. Report type - tabular Report Module - Display columns

          • Add form fields to title of services request

            Is it possible to pick up a field used in a service request form and use it in the title of the request?   I have a new user request and would like to have the name and start date displaying in the request title. Many thanks

          • ServiceDesk Plus 11300 Released !

              Dear Users,   ServiceDesk Plus version 11300 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience.   Make way for better ticket template and category predictions with Zia.   Zia,

          • ServiceDesk Plus 11301 Desktop Central integration

            Hi, we recently upgraded our on premise ServiceDesk Plus installation to version 11301. When trying to enable Desktop Central integration we get the error. "Aw, snap! No internet on the server machine." We do have an internet connection on our server.

          • How to re-add agent-monitored server that was deleted from inventory?

            Hi all, I accidentally deleted an agent-monitored server from inventory, and I'm not sure how to add it back in. Will I need to uninstall and install the agent on the server? Or is there a simpler way?

          • ServiceDesk Plus 11301 Desktop Central integration

            Hi, we recently upgraded our on premise ServiceDesk Plus installation to version 11301. When trying to enable Desktop Central integration we get the error. "Aw, snap! No internet on the server machine." We do have an internet connection on our server.

          • Has anyone been stuck at trying to update their Desktop Central to 10.1.2119.5?

            The update manager window has been running at 80% saying it is "Post invocation in progress" for the past 3 hours. Anyone experienced this issue as well? Reason to upgrade is because we also have ServiceDesk plus upgraded and it suddenly said that it

          • Write Do My Assignment Online Services in USA

            Are you facing problems related to online exam then now without any hesitation contact our professional experts we are sitting here to give your online assignment and exam take my online exam for me our experts will help you . We take care of the small

          • Default the approval process in Purchase Requests

            I was wondering if it is possible to default the 'enable approval process' by default when a PR is created and also set the Approver?   Thanks in advance!

          • Disable default request template setting doesn't work

            Hi, I set the setting "Disable default request template" to value "Yes" but it doesn't work. Technicians still have this template on request catalog. And the second question - Can i set selected template on "New" button?

          • Need to move Desktop Central installation to different disk

            Hi guys, I need to move my Desktop Central server installation from the C: drive to another drive so that backups are easier. I was planning to "migrate" by following these instructions https://www.manageengine.com/products/desktop-central/server-migration-retain-ip.html,

          • Able to close a project with open tasks / milestones?

            We have found that that it is possible to close a project that still has open tasks or rmilestones.  Is there a way to implement closure rules for projects to prevent that from happening? We are using SDP version 11.3 Build 11301

          • Reporting on when an a custom Field was updated

            Hi there Can anyone guide me on how I can report on what time a custom field was updated and who performed the action? I have a custom field called "Triage Complete" - Yes or No. I would like to be able to use this as a response measure by my team and

          • VMware datastore threshholds, not enough informaton to complete

            I am trying to configure an OpManager datastore monitor and I do not see enough information at ManageEngine.. I am using these instructions: But I need to fill in the threshold values and there is no indication on what is an acceptable value. I assume

          • Issues with Assets Showing in Assetexplorer after update including Desktop Central

            My Agents work flawless since they now use Desktopcentral, they show everything i need in the desktop central portal, however they do not import consistently into assetexplorer. 

          • Software Deployment Copying folder post deployment

            I am having an issue copying a folder post deployment. I need to copy a folder to the root of the c:\. When I go to file and folder operations in post deployment copying a file seems pretty straight forward. How to copy a folder seems pretty vague to