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Recent Articles
Debugging JAR for SAML Error Codes 46 and 47
Issue: SAML login is failing due to SAML error codes 46 and 47. Note: The fjar is only for debugging purpose. Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below. Steps to apply the Debug fjar: ...Reattempting Email Sending in Case of Timeout
Issue: Emails, including notification emails, failing to send due to a timeout. Fix: Emails will be retried once if they fail to send due to a timeout. Note: Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" ...Login Failure Caused by CAPTCHA
Issue: When trying to log in, the error "Username or Password is incorrect" appears, even though the correct username and password are being used. This issue occurs because of a CAPTCHA problem. By default, after two unsuccessful login attempts, the ...Licensing of Azure cloud monitor instances in Applications Manager
Licensing for Azure Cloud Monitor instances in Applications Manager is typically based on the number of individual resources being monitored within your Azure environment. In Azure, each child monitor is considered a separate licensed instance. ...PDF Export - Issue after Puppetter upgrade in 14820
Context: After upgrading to Puppeteer from PhantomJS in Build 14820, some tickets have been raised with exceptions like "Error in Exporting Data." The server logs in the reports module may display errors similar to: java.lang.Exception: ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
An important update: Support for certain operating systems will be discontinued
ServiceDesk Plus and Asset Explorer which utilizes UEMS' inventory module for agent-based asset discovery, will no longer support several operating systems starting December 31, 2024. This applies to all ServiceDesk Plus and Asset Explorer customers withDiscontinuation of Web Remote Functionality
Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediateHow DDI solutions benefits the manufacturing sector - DDI Central webinar on 4th September
Only one day to go! Discover how DDI solutions ensure the stability, security, and efficiency of network infrastructure for organisations in the manufacturing sector. DDI solutions provide clear visibility into network services, automate DNS, DHCP, andUpcoming enhancements in Request and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Request Mentions and Attachments in Request Notes Mention users while adding or editingEnd of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft has frozen developments and enhancements for their Exchange Web Services (EWS) for Exchange Online and Office 365 were frozen back in 2018 itself and will retire this service from October
Most Discussed Topics
is SDPCloud broken? "internal Error"
no new tickets can be created manual or automated. status page is dead aswell https://ondemand.manageengine.com/status.htmlServiceDesk Plus Cloud - Internal Error Update
Dear Customers, We sincerely apologize for the inconvenience caused by the current issue resulting in an Internal Error. Our team is actively working to resolve this as quickly as possible. We understand the impact this may have had on you, and we assureMonitor VPN Tunnels on cisco router
Hi, I am using cisco ASR 1K for my S2S connection and I would like to monitor the status of my tunnels. Most of the performance monitors i am looking are not included in the ASR templates. Like VPN tunnels status, uptime, Rx and TX bytes. How can i includeIs it possible to Configure the Pre-defined Approval Cycle on the New Custom Module?
Dear All, Is it possible to Configure the Pre-defined Approval Cycle on the New Custom Module? Regards, Wajahath FarooqCan I completely change the access URL?
I am trying to change the selfservice plus URL from localhost:port to a more standard web address in order to use our wildcard certificate and to allow connections through our firewall and DNS configuration. I saw this post https://pitstop.manageengine.com/portal/en/community/topic/can-i-put-the-adselfservice-site-under-a-virtual-directory