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    • Announcements

    • Customize Landing Page in ServiceDesk Plus

      Hello all, We are happy to announce the upcoming release of another new feature. While ServiceDesk Plus currently allows administrators to organize tabs based on their preferences, we received frequent requests for a customizable landing page instead

    • Global Rich Text Area Settings

      Hello all, We are happy to announce that our team is planning to introduce the Global Rich Text Area Settings feature in an upcoming service pack. This feature ensures a consistent Rich Text Area format across the entire application. As illustrated in

    • [Mastering Analytics Plus 6.0 webinar series] Explore IT’s first decision intelligence platform

      Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision

    • Alert: Users of 14900 build

      Alert on an issue that is present in 14900. Upgrade to this build to be stopped. Dear Users, Prior to build 14900, Additional Fields were stored in tables Workorder_Fields and Workorder_Multi_Fields,ServiceReq_id with values of picklist and multi select

    • PAM360 New Build 7500

      Hi, PAM360 build 7500 has been released and is now available for download. We are excited to announce the introduction of a cutting-edge task automation feature – Privileged Task Automation, powered by Qntrl Circuits. This release also includes a new

    • Most Discussed Topics

    • ServiceDesk Plus Cloud: Issue with Mail

      Dear Customers, We are currently experiencing issues with mail fetching and sending within the ServiceDesk Plus Cloud application. This issue is affecting certain customers hosted in our EU data centre. We understand the inconvenience this may cause and

    • Multiple SAML Identity Providers

      Hi, currently we are using Azure AD IdP with SAML integration on SDP Cloud. We have situation where our Group Company uses Google Workspace for different email domain. But we cannot add another SAML IdP. I wish SDP Cloud can support multiple SAML IdP

    • After recent update, Endpoint Central forces a User Confirmation Prompt for System Tools access

      After updating to version 11.4.2508.14 suddenly my technicians are being asked to wait for end-user confirmation when accessing system tools. This is not a desired behavior. I want confirmation only on full remote control and not behind-the-scenes tools

    • Service Desk Crashed

      Service desk crashed right after installing the updates from Microsoft for April. When I restart the service, it stops within ten seconds. I have rebooted the server and nothing changed. The following was requested in an email from support: The database

    • Bulk updates to assets discovered via EndPoint Central UEM/SDP Cloud agent

      We have successfully deployed the EPC agent and are pulling accurate inventory/assets. Is there a way to "bulk update" like assets (computers) with pricing information and other similar details? We want to include details like warranty details, purchase