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Recent Articles
Query to generate the report based on the total number of requests updated by the technicians
Query to generate the report based on the total number of requests updated by the technicians SELECT wo.WORKORDERID AS "Request ID", wo.WORKORDERID AS "Request ID", ad.ORG_NAME AS "Account", sdo.NAME AS "Site", longtodate(wh.operationtime) "Updated ...Assign Technician for the unassigned requests using Notification Custom Function
Requirement: When a technician addresses an unassigned request, the corresponding ticket is automatically assigned to that technician. Steps to configure: 1. Download the attached scripts. Copy the contents into Notification custom functions. 2. Goto ...How to access our bundled PostgreSQL from External Applications & Servers
To access a PostgreSQL database from an external machine, you need to configure PostgreSQL to allow remote connections, open the necessary network ports, and ensure proper authentication. Here are the steps to access PostgreSQL from an external ...To close a request upon receiving a response from the requester containing the given statement.(14300)
Usecase: Close a request when the requester replies to the ticket with close phrase. Steps to follow: 1.Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name. ...Unable to start the application due to Pgsql privilege issue
ISSUE: Application does not start via both services and command prompt. ERROR TRACE: Serverout: [16:26:36:443]|[05-10-2023]|[com.adventnet.db.adapter.postgres.PostgresDBAdapter]|[SEVERE]|[27]: Exception occurred while obtaining mode of the database| ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro
Announcements
Google fixes several high severity vulnerabilities in its Chrome 117.0.5938.132 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 117.0.5938.132 for Windows, Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-5217Mozilla fixes a critical severity vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact Firefox (118.0.1) and Firefox ESR (115.3.1)Mozilla fixes a critical severity vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact Firefox (118.0.1) and Firefox ESR (115.3.1)Mozilla fixes a critical severity vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact Firefox (118.0.1) and Firefox ESR (115.3.1)Vulnerability Manager Plus now supports macOS Sonoma!
Hey there folks! As we all know, Apple released macOS Sonoma (macOS 14) on 26th September 2023. This is the latest major release of the OS and is named after California's Sonoma County. At ManageEngine, we're glad to announce that you can now seamlessly
Most Discussed Topics
Unable to Migrate from Build 14500 to 14501
We are unable to Migrate from Build 14500 to 14501 due to the following error message: How can we ensure the scheduled migration tasks are completed so the upgrade can proceed?OpManager Enterprise : Generic question for a begginer
Hello everyone, I start with OPM, I hope to have your indulgence. I have a few questions and problems for which a little help would be appreciated. 1) My infrastructure has over 2,000 devices and I've been told that a probe should have no more than 1,000i cant change the backup password
The Problem is that i cant change the backup password. Always appaer the next message:The backup is in progress. You can only save the configurations once it is completed. 3.- 14.3 Build 14306 4.- Database Server :PostgreSQL ServerWhy ServiceDesk is wasting so much space?
Really, we technicians are more interested in worklog details, problems description and so on, not in pretty white spaces. After some update I can't event view worklogs without hovering over them, and can't copy-paste! It's really annoyng. Here is theBroken Global Search after upgrading to 14500 ServiceDesk Plus version.
Hello, After upgrading from 14306 to 14500 ServiceDesk Plus version we've noticed that we cannot search requests with a global search, "Search across" and "Requests" -> "Default search" options do not give any search result. However, option "Requests"