Stop by the ManageEngine Support Portal
Access our products, resources, knowledge base, and community, all with just one set of credentials!.
Recent Articles
Create New request using Python Script
Script to raise a new request using Python Script. Pre-requisite - Python should be installed in the server and configured. You can review the instructions here - Requests module should be installed with the python Steps 1. Download the zip file from ...Unable to add hosts due to stray entries in tables ( for Server Monitors)
Navigate to Settings -> Tools -> Support -> Database Summary to access the query tool. Now execute the below queries one by one and share the query result to appmanager-support@manageengine.com select * from Node where NAME like '%Host_Name%' or NAME ...Script to Auto close a request by adding a resolution using deluge script
Please note the script provided will work only from builds 10600 and above 1: Download the attached script and extract it. 2: Go to Admin > Request Custom Functions > Global function > New > Paste the content from the attachment 1.configuration.txt ...Debug JAR for Exception Trace While Parse Error Exception Raised during Mail Fetching
Build Compatibility : 12007 FJAR Description : FJAR Handles the parse error while fetching mails by catching the messaging exception, notifying the administrator & technicians (Configured in Notification Rules - Send when Application Error Occurs). ...Debug JAR for Exception Trace while updating Mail Server Details
FJAR Description : Attached FJAR prints the DataAccessException trace, errorcode and errorstring. DataObject used for updation where exception raised.
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Setup Applications Manager as Service in Ubuntu 16 and above
From v16140 : Support to install and start Applications Manager as a wrapper service in Linux platforms is provided within the product. For more information, see Starting Applications Manager as a Linux Service. Follow the steps mentioned below to ...
Announcements
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability SeverityGoogle fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability SeverityGoogle fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability SeverityDeprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-onlineServiceDesk Plus MSP - version 10.6 - Build - 10609 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10609. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first
Most Discussed Topics
No computers can update
We receive the following error when trying to do a manual update: Loading c:\program files (x86)\DesktopCentral_Agent\\client-data\patch-resources\rocky-patch-scan-data.xml failed. We also receive this error (Problem while generating patch scan data)All line spaces are doubled when replying to a ticket
When we click 'Reply', it seems that there are extra line spaces added between every line. Build 13009 There's similar threads on this from ages ago, so it seems that it still hasn't been fixed. 15 years ago - https://pitstop.manageengine.com/portal/en/community/topic/line-spacing-on-reply-to-requesterSDP+ Backup Issue Centos 8
Hello, I'm having issues when I try to execute full backup on my production server on Centos 8 (Logs Attached). Trimmed Backup works OK but Full Backup finishes with the following error: Shutdown completed..... Backup OS : linux Database ArchCharacter Limitation Multiline Field
I can't type more than 250 character in Multiline Field.Custom logon hours report
Hello Community Member, I have a query, i know there's a template for logon hours on the latest SDP, but what i want is logon hours per day or yesterday, is there anyone can provide me with the correct query? Thanks