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    • Recent Articles

    • How to Extract Fields during Log Import in EventLog Analyzer

      Objective Log import offers you an option to import logs from custom application or non predefined supported log sources. This article offers you the steps to extract fields during log import in EventLog Analyzer. It will guide you through the ...

    • How to import logs in EventLog Analyzer from Remote path

      Objective Some applications might record logs in the file system so the user can import the logs into EventLog Analyzer. These logs must be located in the Local file system of the EventLog Analyzer instance with the shared path of Windows OS and ...

    • How to add Unix/Linux device in EventLog Analyzer

      Objective EventLog Analyzer collects logs from Unix/Linux devices using the Syslog protocol. Devices can be configured automatically from EventLog Analyzer user interface or manually from the respective log source. This article explains both methods ...

    • Script to Populate Dependency Fields with the help of custom Module

      Script to Populate Dependency Fields with the help of custom Module Requirement : The onboarding form should include three interrelated fields: Department, Division, and Job Title. These fields must maintain a hierarchical relationship: Selecting a ...

    • ServcieDesk Plus OP to OD Migration – Frequently Asked Questions

      1. What are the pre-requisites and limitations for SDP On-Premise to SDP Cloud migration? Please review the below documentation before proceeding: Pre-requisites: https://help.servicedeskplus.com/op-to-od-migration$pre Migration Limitations: ...

    • Announcements

    • More CVEs Now Showing Exploit Status as Available

      Previously, CVE information was fetched from a limited number of sources, which caused many detected CVEs in the product to have their exploit status marked as Not Available. We have now expanded our data coverage by integrating several additional sources.

    • More CVEs Now Showing Exploit Status as Available

      Previously, CVE information was fetched from a limited number of sources, which caused many detected CVEs in the product to have their exploit status marked as Not Available. We have now expanded our data coverage by integrating several additional sources.

    • Endpoint Central Delivered 442% ROI According to Total Economic Impact Study

      We are excited to share that we recently commissioned a Forrester Total Economic Impact™ (TEI) study to evaluate the potential benefits that organizations can achieve using Endpoint Central. The study found that interviewed organizations using Endpoint

    • Endpoint Central Delivered 442% ROI According to Total Economic Impact Study

      We are excited to share that we recently commissioned a Forrester Total Economic Impact™ (TEI) study to evaluate the potential benefits that organizations can achieve using Endpoint Central. The study found that interviewed organizations using Endpoint

    • Patch Tuesday Updates: November 2025

      Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42869 - 2025-11 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5068908) (ESU) 42870 - 2025-11 Security

    • Most Discussed Topics

    • ServiceDesk Plus Cloud - Slowness in EU DC

      Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority

    • Upcoming EU DR drill in ServiceDesk Plus Cloud.

      Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.

    • Issue with Naming Sequence Overwriting in ManageEngine

      Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automatically

    • Keep Drive D in OS Deployer

      I have installed os deployer trial. I created an image from windows 11 24h2 ltsc. I have created drive C which windows installed on it and drive D. i created a deployment template for this image, but for computers which has drive D and has information

    • Creating a Duplicate Request Automatically

      Dear All, Is it possible to Create a Duplicate request automatically if a specific option is selected from a drop-down list which also gets assigned to a different support group member? Regards, Wajahath Farooq