When organizations scale, managing dynamic approval assignments for hundreds of Category-Subcategory-Item (CSI) combinations becomes cumbersome to maintain manually in code. This solution allows you to store role assignments in a CSV file and ...
How to Automatically Assign Users to Roles Based on Category, Subcategory, and Item in Change Requests Purpose In enterprise environments, change approval requirements vary depending on the type and impact of the change. Typically, organizations ...
Issue description Users may encounter a "Send As Denied" error when configuring the email server with an authentication address different from the sender address. This usually occurs when the account used for authentication doesn’t have the required ...
Issue description When attempting to install an SSL certificate in ADManager Plus, users may encounter the following error: "The private key for the certificates you have uploaded is not found." This error indicates that the uploaded certificate does ...
Issue description When attempting to log in to ADManager Plus using SAML Single Sign-On (SSO), users may encounter the following error message: "Sorry, an error occurred in SAML Login" ; "Please check the SAML Authentication configuration". This ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Hello all, We are happy to announce the upcoming release of another new feature. While ServiceDesk Plus currently allows administrators to organize tabs based on their preferences, we received frequent requests for a customizable landing page instead
Hello all, We are happy to announce that our team is planning to introduce the Global Rich Text Area Settings feature in an upcoming service pack. This feature ensures a consistent Rich Text Area format across the entire application. As illustrated in
Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision
Alert on an issue that is present in 14900. Upgrade to this build to be stopped. Dear Users, Prior to build 14900, Additional Fields were stored in tables Workorder_Fields and Workorder_Multi_Fields,ServiceReq_id with values of picklist and multi select
Hi, PAM360 build 7500 has been released and is now available for download. We are excited to announce the introduction of a cutting-edge task automation feature – Privileged Task Automation, powered by Qntrl Circuits. This release also includes a new
Dear Customers, We are currently experiencing issues with mail fetching and sending within the ServiceDesk Plus Cloud application. This issue is affecting certain customers hosted in our EU data centre. We understand the inconvenience this may cause and
Hi, currently we are using Azure AD IdP with SAML integration on SDP Cloud. We have situation where our Group Company uses Google Workspace for different email domain. But we cannot add another SAML IdP. I wish SDP Cloud can support multiple SAML IdP
After updating to version 11.4.2508.14 suddenly my technicians are being asked to wait for end-user confirmation when accessing system tools. This is not a desired behavior. I want confirmation only on full remote control and not behind-the-scenes tools
Service desk crashed right after installing the updates from Microsoft for April. When I restart the service, it stops within ten seconds. I have rebooted the server and nothing changed. The following was requested in an email from support: The database
We have successfully deployed the EPC agent and are pulling accurate inventory/assets. Is there a way to "bulk update" like assets (computers) with pricing information and other similar details? We want to include details like warranty details, purchase