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Recent Articles
Query to get list of service request templates created with Tasks associated to it.
Query will provide you the list of service request templated with Tasks associated to it from Builds: 10600 and above Execute the given query below from Reports-->New query report select sd.name "Service Name", rtl.templatename "Service Template ...Set SLAs based on criteria with different ETAs for different accounts.
This can be categorized based on the templates associations of accounts and having the SLA's pre-defined already 1. Pre-define SLAs with different ETAs. 2. Go to Admin > Service Catalog > Field & Form Rules > On Feild Change > Set "Selected ...How do I convert the database from PGSQL to MSSQL?
1. Stop ManageEngine Supportcenter Plus service. 2. Take a backup of the existing data and configuration under PGSQL database by following the below steps. Open CMD as an administrator and execute command to start the data backup. ...Identifying Signed Mail which have different content-type like "Application/MS-TNEF" rather than "multipart/signed".
Reference : Ticket 1 , Ticket 2 Cause : Signed mails are processed through JavaMail instead of EWS APIs. To identify signed mails, we search for "multipart/signed" in "content-type" header. In this environment, the header value is ...Zia Prediction Shows Rejected Due to Signature Content
Issue: Zia Approval prediction is not working when the prediction query has signature in it. Fix: The proper approval comment and the signature has new line character(\n) in between them. So splitting the content into two and predicting the first ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Setup Applications Manager as Service in Ubuntu 16 and above
Follow the steps mentioned below to install AppManager as a service on a Linux box. Copy the attached AppManagerLinuxService file to /etc/init.d directory as the file "AppManager" Edit the MDIR variable in this file (in two locations) which should ...
Announcements
[NetFlow Analyzer Free online training series] Enterprise bandwidth monitoring: Beyond basics
This free online training series will be your guide to eliminate network and bandwidth management troubles while helping you get a better hang of using our integrated bandwidth management solution. Keeping in mind the convenience of IT personnel across[New Release] ADManager Plus' latest build 7151 unveiled!
Hello Everyone, We are happy to let you know that we have released the latest build of ADManager Plus, 7151. This build includes the following enhancement and issue fixes: Enhancement: ADManager Plus can now be integrated with Jira Service ManagementADSelfService Plus now extends MFA and Password Policy features to product technicians
Hello everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6204, with the following enhancement and issue fixes. Enhancement: The MFA and Password Policy Enforcer features have now been extended to technicians who useMDM will no longer be an add-on! It will be now available in all editions of Endpoint Central.
Hi all! We are here with two exciting announcements that offer you an enhanced experience with Endpoint Central. As you all must be aware, we have four editions of Endpoint Central - UEM, Enterprise, Professional and Free. Up until now, our MDM capabilityPatch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
Most Discussed Topics
10.1.2220.7 upgrade agents are now down
upgraded the server and now all agents are red"Mail Fetching running but suddenly not working starting last night "
last night we started to have the following problem https://pitstop.manageengine.com/portal/en/ticket/24001728800710Recent announcement of MSP jumping from Version 10.6 to 13.0?
This announcement is speaking of a major release coming soon to version 13.0 of SDP MSP. https://pitstop.manageengine.com/portal/en/community/topic/behavior-changes-in-upcoming-sdp-msp-major-release-version-13-0 Is there more information on this? 10.5[API] How to add a conversation through the V3 API?
I'm looking to add conversations, with or without the request_reply type using the V3 API, but there's no documentation available on how to do that. I can add notes, using POST /v3/requests/{id}/notes but I'm looking to add a conversation,Would like the ability to map more Azure Fields into Users Section
We are using Azure User Sync (which isn't that great) but would like the abilility to map more Azure AD Values in to Service Desk - Especially onPremSamAccountName.