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Microsoft Teams
Helpguide --> https://help.sdpondemand.com/servicedeskplus_cloud_for_teams 1. How to Automatically Install the ServiceDesk Plus Cloud App Org-Wide in Microsoft Teams? To automatically install ServiceDesk Plus Cloud using org-wide installation in ...Common Errors During Azure User Sync and Their Resolutions
Helpguide --> https://help.sdpondemand.com/azure-ad-user-sync a. IAMError:U123 This indicates that the user is part of a different organization. A user can be part of only one organization account. If the user belongs to another valid account, they ...Users not added/updated to SDP - Azure AD User Sync
Helpguide --> https://help.sdpondemand.com/azure-ad-user-sync a. Check whether Initial Sync is completed When Azure AD has a large set of users, it might take time to process and sync all of them. Once the Initial Sync is completed, all users would ...Users are not deleted/login revoked - Azure AD User Sync
Ensure the configurations are selected correctly by navigating to: Setup → Apps and Add-ons → Integrations → Azure AD User Sync. Also, verify that the user has been synced at least once previously through Azure AD User Sync or Import from Azure. This ...Solarwinds zip files
Solarwinds patch files
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Register for Firewall Analyzer's free training!
Join our free, two-part training series to master firewall management with Firewall Analyzer. Learn everything from our experts, from configuration changes to running security audits. 📅 Dates: May 8 & 15 , 2025 ⏰ Time: 6am GMT & 11am EST 📍 Format: OnlineRecoveryManager Plus rolls out build 6300 with support for Microsoft Teams backup.
We are glad to release the latest version of RecoveryManager Plus, build 6300. Feature: Microsoft Teams backup: RecoveryManager Plus now enables you to back up Microsoft Teams channel conversations and files, storing them in local, NAS, or cloud repositories.ADSelfSevice Plus 6514 supports MFA for popular Red Hat RHEL distributions
Hello Everyone, ADSelfService Plus' latest build, 6514, has been released with the following enhancements and bug fixes: Enhancements ADSelfService Plus now supports MFA for logins to Red Hat (versions 8.x to 9.x) and Rocky Linux (versions 8.x to 9.x)[Webinar] New in Log360 Cloud: Account Lockout Analyzer, Work Hours Tracker & AD FS Logon Monitoring
Get ahead of AD issues: How to resolve account lockouts, track user productivity, and monitor critical changes We’ve rolled out powerful new AD auditing capabilities in Log360 Cloud—and we’re kicking things off with a launch webinar to walk you throughOngoing Mail Fetching Issue - IN Data Center
Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server
Most Discussed Topics
The merged ticket problem
Hi Had a technician email come to me asking 'why can't i find this ticket - I know I emailed this person'? After hours of searching it was due to the ticket being merged. We need a better way to find all the merged tickets - a grid or something similarAgentless scan in Asset Explorer don't work
Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer. What should be entered in accountName="ACCOUNT_NAME"DueBy Date Report
Hi ALL I need custom report based by next rules: 1) Request age: => 12 Hours 2) Request Status: Not Closed and Not Resolved 3) Field "DueBy Date" is empty / Not Assigned Report must contains next Columns: Request ID Request Status Approval Status RequestSystem varibale for "created by"?
Hello, we change the requester for certain requests and want to inform the original requester by e-mail when the request is completed. Is there a system varibale for “created by” The information is stored in the request historyHow can we Update the Request Fields through Request Custom Functions?
Dear All, I would like to have a Request - Custom Function where it updates the Level (field) to "Tier 2" and also updates a Request Additional Field (udf_sline_8711) to "Request Approval Level 1 - Approved". I will be using this custom function in Approval