Query will provide you the list of service request templated with Tasks associated to it from Builds: 10600 and above Execute the given query below from Reports-->New query report select sd.name "Service Name", rtl.templatename "Service Template ...
This can be categorized based on the templates associations of accounts and having the SLA's pre-defined already 1. Pre-define SLAs with different ETAs. 2. Go to Admin > Service Catalog > Field & Form Rules > On Feild Change > Set "Selected ...
1. Stop ManageEngine Supportcenter Plus service. 2. Take a backup of the existing data and configuration under PGSQL database by following the below steps. Open CMD as an administrator and execute command to start the data backup. ...
Reference : Ticket 1 , Ticket 2 Cause : Signed mails are processed through JavaMail instead of EWS APIs. To identify signed mails, we search for "multipart/signed" in "content-type" header. In this environment, the header value is ...
Issue: Zia Approval prediction is not working when the prediction query has signature in it. Fix: The proper approval comment and the signature has new line character(\n) in between them. So splitting the content into two and predicting the first ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Follow the steps mentioned below to install AppManager as a service on a Linux box. Copy the attached AppManagerLinuxService file to /etc/init.d directory as the file "AppManager" Edit the MDIR variable in this file (in two locations) which should ...
This post has been updated on 31/12/2021. Dear users, 3 high severity vulnerabilities (CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105), impacting multiple versions of Apache Log4j utility, were disclosed recently. We have found no evidence of any
Hello Everyone, We are excited to let you know that we have released the latest build of ADManager Plus, 7150. Here's a glimpse of the build highlights: Features: GPO management and reporting: Five new reports have been added for enhanced GPO
This free online training series will be your guide to eliminate network and bandwidth management troubles while helping you get a better hang of using our integrated bandwidth management solution. Keeping in mind the convenience of IT personnel across
Hello Everyone, We are happy to let you know that we have released the latest build of ADManager Plus, 7151. This build includes the following enhancement and issue fixes: Enhancement: ADManager Plus can now be integrated with Jira Service Management
Hello everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6204, with the following enhancement and issue fixes. Enhancement: The MFA and Password Policy Enforcer features have now been extended to technicians who use
This announcement is speaking of a major release coming soon to version 13.0 of SDP MSP. https://pitstop.manageengine.com/portal/en/community/topic/behavior-changes-in-upcoming-sdp-msp-major-release-version-13-0 Is there more information on this? 10.5
I'm looking to add conversations, with or without the request_reply type using the V3 API, but there's no documentation available on how to do that. I can add notes, using POST /v3/requests/{id}/notes but I'm looking to add a conversation,
We are using Azure User Sync (which isn't that great) but would like the abilility to map more Azure AD Values in to Service Desk - Especially onPremSamAccountName.