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Recent Articles
Auto-Associate Azure Child Monitors to Monitor Groups
Overview Applications Manager's Azure monitor discovers child resources across multiple Azure services during each discovery cycle. When organizations use Azure Resource Groups to logically organize their resources, manually grouping the ...Prerequisites for adding an Informix monitor (with SSH-based monitoring)
Applications Manager collects Informix metrics by executing onstat and OS commands on the database server over SSH. Please ensure the following before adding the monitor. 1. Network connectivity The Applications Manager server must be able to reach ...Local Connection Authentication Errors
Applicable Error Code 0x80041064 – User credentials cannot be used for local connections. Overview This article provides troubleshooting steps for WMI Error 0x80041064, which may occur when: Adding a Windows Monitor Collecting data through WMI mode ...Two-Way Integration Between ManageEngine ServiceDesk Plus (On-Premise) and JIRA
Overview ManageEngine ServiceDesk Plus (SDP) On-Premise ships with a native Automation engine — Custom Triggers, Business Rules, Custom Functions, and outbound Webhooks — that is powerful enough to build real two-way integrations with third-party ...Query to extract Request and Task tags added in the application
SELECT tagname AS "Tag Name", api_plural_name AS "Module" FROM tags LEFT JOIN EntityDefinition ed ON tags.moduleid = ed.entity_id;
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
UserConf Nordics - September 10 & 11
Register now!RecoveryManager Plus rolls out build 6322
Build 6322 is now available with improved stability for Microsoft 365 synchronization. RMP-2046: An older version of Microsoft’s ExchangeOnlineManagement PowerShell module could cause RecoveryManager Plus to restart during Microsoft 365 mailbox and groupUpcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Sync Change Schedules to Office 365Introducing Mobile App Monitoring in ManageEngine Applications Manager
Mobile apps have quietly become the primary way people interact with a lot of businesses today, whether it's banking, ordering food, booking a ride, or shopping. Customers expect these apps to simply work, and they rarely alert you when they don't. AClickHouse monitoring is now available in ManageEngine Applications Manager
Modern businesses depend heavily on analytics from tracking customer behavior, detecting fraud, or powering real-time dashboards. ClickHouse has become a go-to database for these workloads. Its columnar architecture and online analytical processing (OLAP)
Most Discussed Topics
Upgrade opmanager plus to opmanager nexus
Hello teams, How can I upgrade my opmanager plus to upmanager nexus without data losing please?Live Chat Issue
I tried to raise the issue via Live Chat; however, I encountered the error message below.Problem with the Remote Control
Hello, I’d like to check on an issue I’m having when trying to establish a remote connection to some endpoints in my environment. My support team has noted that when attempting to use Remote Control on certain endpoints, a pop-up appears asking the userRequest and Incident Access Permission Limitation
HI Team, As far as I know, in ServiceDesk Plus, there is no option to create a custom role with view-only access specifically for either Service Requests or Incidents. If we provide access through a custom role under “Requests,” the permission will beMicrosoft Booking with Service Desk Pro
Good morning, So I have been messing around with Microsoft Booking and was wondering if there is any way to incorporate it with ServiceDesk Pro? We have ServiceDesk Pro OnPrem and a Business premium version of Office 365. I would love to make users more