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Recent Articles
How to enable the Prometheus in Cassandra
How to Enable Prometheus Mode in Apache Cassandra This article explains how to configure Apache Cassandra to expose metrics in Prometheus format using JMX Exporter. Once configured, Applications Manager can collect Cassandra metrics using Prometheus ...How to enable the prometheus in kafka
How to Configure Kafka Monitoring Using Prometheus Mode Note: This document explains how to configure Apache Kafka monitoring through Prometheus integration in Applications Manager. 1. Overview of Monitoring Components Kafka Broker: Generates JMX ...How to configure Apache to APM using AppManager Otel-Collector
Configuring AppManager OTel Collector for Apache Traces Overview This article covers setting up the AppManager OTel Collector to receive traces from Apache, authenticate them with your API key, and forward them to the ManageEngine APM backend. ...How to instrument Apache web server with OTEL sdk?
Instrumenting Apache HTTP Server with OpenTelemetry C Agent Overview This article walks through instrumenting an existing Apache HTTP Server installation with the OpenTelemetry Webserver SDK (C agent). Once instrumented, Apache automatically ...SAP S/4 HANA - PREREQUISITES
PREREQUISITES 1. Customer must verify that all 7 OData services are ACTIVATED in their SAP system. API_SYSTEM_MONITORING_SRV API_WORK_PROCESS_SRV API_ALERT_MANAGEMENT_SRV BC_EXT_APPJOB_MANAGEMENT API_BGRFC_QUEUE_MANAGEMENT_SRV API_BUSINESS_USERS ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Google patches multiple critical vulnerabilities in Chrome 149.0.7827.102/103 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 149.0.7827.102/103 for Windows and Mac, and 149.0.7827.102 for Linux. This update comes with 74 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalGoogle patches multiple critical vulnerabilities in Chrome 149.0.7827.102/103 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 149.0.7827.102/103 for Windows and Mac, and 149.0.7827.102 for Linux. This update comes with 74 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalGoogle patches multiple critical vulnerabilities in Chrome 149.0.7827.102/103 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 149.0.7827.102/103 for Windows and Mac, and 149.0.7827.102 for Linux. This update comes with 74 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalMicrosoft Intune MAM in ServiceDesk Plus mobile apps
Hello all, We are pleased to announce that Microsoft Intune MAM (Mobile Application Management) has been integrated into the ServiceDesk Plus mobile apps and is scheduled for release in the coming weeks. This integration enables enterprise-grade app protection,Masterclass 2026 Ask Me Anything episode: Submit your questions now!
Hi everyone, We are excited to announce that the fifth episode of Masterclass 2026 will be an ask me anything (AMA). This is your chance to speak directly with our ServiceDesk Plus product experts and get live answers to your questions, whether they are
Most Discussed Topics
Linking accross groups
hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.SDP Request Automations & Timer Actions
Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standardMTTR Calculation in SDP
Hi All, I want help on how to calculate the MTTR in SDP. Currently I am not able to see such column or field in the report section. MTTR=Resolution Time−Created Time−Hold TimeSD+ Asset States which do not consume a license
Hello, I am aware that only two default asset states do not consume a license - expired and disposed. These follow a documented process of removal from the organisation. I am trying to account for IT assets that are lost/missing/stolen/unaccounted for,When adding a Note can we set Show this note to Requester as checked by default?
We want all notes to be public, available on the Portal, by default. When adding a Note how can we set Show this note to Requester as checked by default? Thanks, Mike