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    • Recent Articles

    • Default Postgres Database password from Builds 14620 and above

      For users in ServiceDesk Plus MSP build 14620 and above , the default PostgreSQL database password will now be auto-generated for sdpadmin. For Builds 14620 and above: For security reasons, the default Postgres database password will now be randomly ...
    • Zia-prerequisites

      Dear Users, From Supportcenter Plus build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...
    • Zia-prerequisites

      Dear Users, From ServiceDeskPlus MSP build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...
    • Query to extract the “Software-License Additional Fields” along with the existing additional fields (PGSQL)

      (Applicable for builds 14300 & above) Below query has been modified to add a LEFT JOIN between the additional fields table and the table from which you extracted the softwares: QUERY: SELECT SUM(scd.ALLOCATED) AS "Allocated", ...
    • Query report on Account Details and Date of last ticket created (PGSQL)

      Build no : 14304 , PGSQL Query report columns - Account , Account creation date , Date of last ticket created Query : SELECT ad.ORG_NAME AS "Account", LONGTODATE(org.CREATEDTIME) AS "Account Creation Date", LONGTODATE( MAX(wo.CREATEDTIME)) AS "Date ...
    • Announcements

    • Endpoint Central Workshop - Europe Edition

      Curious about unlocking the product to it's full potential? Finding yourself grappling with product challenges? We got you covered. Attend our Endpoint Central workshop where you can immerse yourself in cutting-edge strategies, interactive sessions and
    • ADSelfService Plus now offers RSA REST API-integration and other enhancements

      Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6404. Enhancements: REST API-based integration support has been provided for the RSA authenticator. The RSA authenticator now supports policy-based configuration.
    • End-of-Life (EOL) Announcement for Mobile Apps from build 13013 and below

      Dear users, From June 2024, ServiceDesk Plus mobile applications operating on build 13013 or below will reach end-of-life (EOL) after the release of iOS and Android mobile app version 6.0. Users who prefer to continue using the mobile app in build 13013
    • Phishing-resistant FIDO Passkeys support now available with ADSelfService Plus

      Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6403. Feature FIDO Passkeys for phishing-resistant MFA: FIDO-compliant device-authenticators like Windows Hello, Apple Face ID/Touch ID, Android Biometrics, and security
    • M365 Security Plus build 4608 is out now!

      Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4608. Issue fixes: An issue where the deletion of any profile in the Audit, Alert, and Monitoring modules causes all scheduled reports and profiles to be deleted
    • Most Discussed Topics

    • Notification on expired certificate

      Hello SDP, Is there a way to generate a notification (warning) on assets (that have an attribute as "expiration date field") before it's reached? Thanks in advance for your support.
    • After re-adding a router , Netflow analyser shows minimum rate

      Hi to all, after re-adding a router in netflow analyser it stopped showing the real traffic which is in the range of 600 Mbps and shows only 2 Mbps or even less. In addition the interface speed is 10 Mbps although the real speed of the router interface
    • Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.

      Recently within the last week we started getting this error in Service Desk Plus: Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule. We are on version 14.6 Build 14600
    • No Managed Server

      Hi, I am in the process of trying to trail the enterprise version the application, however I am currently having trouble setting up any applications. I did the following: Installed Central Installed Probe Logged in to Central Went to Applications > Download
    • First Response Time When Press Start Work

      Hello Dears , As i know first response time calculate only when technician reply to requester and send it by Email . My question is if its possible to calculate response time when technician press start work ?