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    • Recent Articles

    • Automatically Create a Project from Request

      Requirement: In many organizations, non-technician users are responsible for initiating project-related activities. These users raise service requests that, after approval, need to be converted into full-fledged projects. Typically, this process is ...
    • Azure AD User Sync integration is getting disabled / Error message shown in Azure AD User Sync card

      When the integration is automatically disabled or the sync is not running, it might be due to one of the following reasons. These errors will be displayed in the Integration Card and will also appear in the Sync Report. a. When there is no error ...
    • Azure AD User Sync – Overview

      Azure AD User Sync, when enabled, gets users from Azure periodically and adds/updates/deletes them in SDP. The sync flow is mainly categorized into 2 parts: Initial Sync and Incremental Sync. Initial Sync: Processes already available users once the ...
    • Import Issue: Requests Are Being Created with Today’s Date

      If imported requests are appearing in the application with today’s date instead of the original request date, please review the following: For import guidance, refer to this article: ? https://help.sdpondemand.com/data-imported Steps to Resolve the ...
    • Why Are Some Old Requests Not Visible in the Active Request List?

      If you're unable to find certain older requests in the Active Request list view, they may have been archived based on your organization's data archival settings. How to Check for Archived Requests: Navigate to the Requests module. Click the Request ...
    • Most Discussed Topics

    • The merged ticket problem

      Hi Had a technician email come to me asking 'why can't i find this ticket - I know I emailed this person'? After hours of searching it was due to the ticket being merged. We need a better way to find all the merged tickets - a grid or something similar
    • DueBy Date Report

      Hi ALL I need custom report based by next rules: 1) Request age: => 12 Hours 2) Request Status: Not Closed and Not Resolved 3) Field "DueBy Date" is empty / Not Assigned Report must contains next Columns: Request ID Request Status Approval Status Request
    • Agentless scan in Asset Explorer don't work

      Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer. What should be entered in accountName="ACCOUNT_NAME"
    • System varibale for "created by"?

      Hello, we change the requester for certain requests and want to inform the original requester by e-mail when the request is completed. Is there a system varibale for “created by” The information is stored in the request history
    • [New Release] ADManager Plus' latest build 8011 is now live!

      Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8011. Enhancements: Load balancer with failover: Load balancing and automatic failover capabilities can now be enabled simultaneously, enhancing reliability