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Recent Articles
How to Deploy APMInsight AgentAgent Docker Images in Air-Gapped (Offline) Environments
How to Deploy APMInsight Agent Docker Images in Air-Gapped (Offline) Environments Overview Air-gapped (isolated from internet) environments cannot pull images directly from public registries. To deploy an APMInsight agent Docker image in such an ...SAP S/4 HANA Prerequisites
1. Enable the RFC-over-SOAP ICF Service Run transaction SICF. Navigate to: default_host → sap → bc → soap → rfc Check the service status: Green checkmark = active, no action needed. Gray icon = inactive — right-click → Activate Service. 2. Set the ...Dashboard PDF Export Takes a Long Time
Issue: Dashboard PDF Export Takes a Long Time Error: No specific error is reported. The complete dashboard PDF export takes significantly longer than expected. However, individual reports from the same dashboard may be exported within a considerably ...How to resolve OSGi bundle startup NoClassDefFoundError errors using boot delegation?
Problem OSGi bundles or plugins may fail to resolve or start, affecting application startup. The following errors may be displayed in the terminal output or application error logs: "java.lang.NoClassDefFoundError: ...Auto-Associate Azure Child Monitors with Monitor Groups
Overview Applications Manager's Microsoft Azure Monitor discovers child resources across multiple Azure services during each discovery cycle. When organizations use Azure Resource Groups to organize their resources, manually grouping the ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
Upcoming ServiceDesk Plus Cloud UI Revamp
Dear Users, ServiceDesk Plus Cloud is all set for a fresh look. The interface is revamped to ensure a smoother, more contextual user experience. The UI features clearer layouts, a smarter Zia, personalized workspace, customizable navigation, mobile-responsivePatch Tuesday Updates: September 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45338 - 2026-09 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5122874) 45339 - 2026-09 Servicing Stack UpdatePatch Tuesday Updates: September 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45338 - 2026-09 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5122874) 45339 - 2026-09 Servicing Stack UpdatePatch Tuesday Updates: September 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45338 - 2026-09 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5122874) 45339 - 2026-09 Servicing Stack UpdateUpcoming DR drill in AU DC on 20th September 2026 and 27th September 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Australia Service on 20th September 2026 and 27th September 2026 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far
Most Discussed Topics
OS Deployment - how to install an app that failed during deployment?
During OS deployment we occasionally have apps that fail. These are apps that normally install just fine but for whatever reason we'll see an occasional failure. Naturally Manage Engine simply aborts and doesn't retry these failed applications. Is thereRequest and Incident Access Permission Limitation
HI Team, As far as I know, in ServiceDesk Plus, there is no option to create a custom role with view-only access specifically for either Service Requests or Incidents. If we provide access through a custom role under “Requests,” the permission will beDashboard Access
Hi I have my CTO that does not see the same list of dashboards that I see. I would like for him to see all the dashboards. He is a member of the support groups but still cannot see all the dashboards. How can I give him access to all the dashboards?Sudden issues with SSO
I am suddenly having issues with SSO, was logging in yesterday without any issue what so ever, and this morning I am not getting the following. Any thoughts would be appreciated... If you use incognito, everything goes through the normal process tillDate format - changed somehow.
Hi I have no idea why this happened we recently changed domains..? Anyway my date format is no changed it used to be: 09/05/2026 Now it shows everywhere in SDP as 05/09/2026 I checked in portal settings: and that looks like the correct (M/D/YYYY) but