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Recent Articles
Performance related issue due to missing postgres_ext.conf file missing.
In our Application, while a user faces a performance issue, we usually perform java tuning and Postgres tuning for Postgres users. But please also check if the file given in the below directory is present. SupportCenter/pgsql/ext_conf ----> ...Fix - Add conversation only based on id in the subject
Issue: Recently, many customer have asking for a requirement to add conversation to request only when the request id is present in the subject of the mail in the desired format. Meaning, conversation addition shouldn't add based on mail headers like ...Add Attachment via API for Request Notifications.
Please refer to the below steps on how to add the attachments for Notifications via API. 1. Please go to API - Add Attachment to Notification API and add the request ID and the attachment. Screenshot for reference: 2. Then, you would need to find the ...Is there a timeout that can be modified for the Admin Server to connect to its Managed Servers when performing sync operations?
Yes, you can modify the timeout for connecting to the Managed servers by specifying the value for the key am.sockettest.timeout in the AMServer.properties file of the Admin server. To do so, follow the steps given below: Stop the Applications Manager ...Random Logout fix (SD-113692)
Fix for 14202 to 14504: Download and place the logout_random_sd-113692_14202_14504.fjar in '<sdp>/fixes' folder Restart SDP service for the changes to take effect. To revert, undo the changes and restart SDP service.
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
[Announcement] End of technical support for Analytics Plus builds 5200 and below
We hereby announce the end of support for Analytics Plus 5200 and below, effective from December 30, 2023. If you're on these builds, we request you to upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. PleaseGoogle fixes several high-severity vulnerabilities in Chrome 119.0.6045.199/.200 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 119.0.6045.199/.200 for Windows, 119.0.6045.199 for Mac and Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID VulnerabilityGoogle fixes several high-severity vulnerabilities in Chrome 119.0.6045.199/.200 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 119.0.6045.199/.200 for Windows, 119.0.6045.199 for Mac and Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID VulnerabilityGoogle fixes several high-severity vulnerabilities in Chrome 119.0.6045.199/.200 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 119.0.6045.199/.200 for Windows, 119.0.6045.199 for Mac and Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID VulnerabilityUpgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please Download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90104) on this readme page.
Most Discussed Topics
Add Wildcard SSL endpointcentral
We bought a Wildcard SSL , with *.our-domain.com do we still need to go through the three steps of the following guide? ] adding the SSL in the third step isnot enough? https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.htmlThis version is not applicable for this target (Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64)
Hi! I have some issues to run Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64), we recevie "This version is not applicable for this target" on our Windows 11 22H2 machines. But when we download Windows11.0-kb5027397-x64.msuHow to install custom SSL certificate to Read-Only Server?
Hi, It is possible to install unique custom SSL certificate for Primary and Secondary servers with High Availability (PostgreSQL) configuration. While installation of custom SSL certificate on Primary server with Read-Only Server configuration is stillHiding Tabs & Functions
Hello, In certain ESM Instances I would like to hide certain Tabs and Functions. On Request - Hide Work Logs Under the Reply menu hide: - Forward the Request - E-Mail the Technician - SMS the Technician Is this possible? Many thanks Lisa Build InformationiLO device - network interfaces
Hi ALL. Build number12.6.329 I added HPE ProLiant DL380e Gen8 to OpManager as iLO device. Mapped physical server (Windows 2016) to it (via WMI & SNMP) but if I try Discover Interfaces I have notice: "Please associate a proper SNMP credential to the device