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    • Recent Articles

    • Forgot Password | increasing the password reset link's validity

      To increase the link's validity: Connect to the database using the following link: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-connect-to-the-servicedesk-database Run the below query (replace '<validity_in_mins>' with your value ...

    • Debug: Mail sending failed in Graph due to Semaphore issue

      Issue: Mail sending via Graph triggered from Job Scheduler (system notifications) are failed due to internal Semaphore acquire timeout. This may happen when two threads initiated from Job scheduler are holding the thread for long time. Debug: The ...

    • Advanced policy configuration: Block User tab

      Block User tab: This tab allows you to block users who failed at the identity verification step. If a user attempts to use more than a few unsuccessful reset password attempts by providing the wrong answers to security questions or verification ...

    • ADSelfService Plus valid user identification

      The following user categories can be considered valid in ADSelfService Plus licensing. All users who have enrolled with ADSelfService Plus. All non-enrolled users who have logged in to the product, once or more, to enroll or to update their contact ...

    • SAML Throttle issue

      Issue: The /SamlRequest URL is being accessed repeatedly, resulting in the Url access limit reached. Fix: This issue due to internal handling has been fixed now. ISSUE ID: SD-123584 Resolution: The fix for the issue has been attached with this ...

    • Announcements

    • Mandatory MFA for Microsoft Entra ID: What M365 Manager Plus users need to know

      Starting October 15, 2024, Microsoft Entra ID, Microsoft Intune, and other Microsoft Azure applications will require users to sign in with Microsoft Entra MFA. The article on Microsoft Entra's mandatory multi-factor authentication (MFA) explains their

    • Upcoming enhancements in Assets in ServiceDesk Plus Cloud

      Dear Users, We are elated to announce the upcoming enhancements and behavior changes in Assets in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Asset Enhancements Inheritance in product types and enhancements in additional fields and

    • Important: Deprecation of FCM Legacy API for On-Premise Users

      Hello everyone, Google is deprecating the legacy Firebase Cloud Messaging (FCM) APIs (HTTP and XMPP), and they’ll be fully shut down on October 31, 2024. If your Mobile Device Manager Plus / Mobile Device Manager Plus MSP is running on versions between

    • Important: Deprecation of FCM Legacy API for On-Premise Users

      Hello Everyone, Google is deprecating the legacy Firebase Cloud Messaging (FCM) APIs, with full shutdown scheduled for October 31, 2024. If your Patch Manager Plus version is between 11.3.2401.1 and 11.3.2414.1, or between 10.1.2121.1 and 11.3.2400.35,

    • Important: Deprecation of FCM Legacy API for On-Premise Users

      Hello everyone, Google is deprecating the legacy Firebase Cloud Messaging (FCM) APIs, with full shutdown scheduled for October 31, 2024. If your Remote Access Plus version is between 11.3.2401.1 and 11.3.2414.1, or between 10.1.2121.1 and 11.3.2400.35,

    • Most Discussed Topics

    • Service Pack 11.3.2428.10

      For the past week I've been having issues with PC's going offline, no idea why, So yesterday I installed service pack 11.3.2428.10,, same issue but now I have no local office etc, can't do nothing. This morning I went to see if a fix is avail and low

    • APPROVAL PAGE CONTAINS NOTHING

      The Request and Change details are missing on the Approval View. How do users expect to review it prior approving??

    • SoM Process

      I have a list of Disposed (in SDP) computers that still show up under SoM in EC. If I go to SoM and select these devices and then do "Remove Computers", it removes it from scope, but it leaves it listed under the SDP Computers list in Endpoint. (pictured)

    • Unlock Users & Create Local admin on SQL DB

      Please tell me which table or which query to Unlock Users on SQL DB? So how I can create Local Admin in SQL DB?

    • Helpdesk Slow

      Anyone else finding Service Desk Plus very slow to load this morning? Seeing the same problem across different browsers and the mobile app. Nothing showing on the service status page as yet but assuming not just us affected.