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Recent Articles
REAL TIME LOG COLLECTION
Table of contents 1.Ports required for Real time log collection: 1.1 Ports required in destination computers 1.2 Ports required in ELA server 2.Account privileges required for Real time log collection: 2.1 Domain Setup : 2.1.1 ...Deluge Script to fetch resolution content and add as a note when a request is reopened
1. Create a Global function using the below script and save. Make sure that the application URL and Technician API key are mentioned correctly. Global Function: configuration = Map(); configuration.put("url","http://pcr90tz4pn:8080"); ...Debug for #7963428
Issue: Emails from particular mail address is getting appended to an already existing ticket. Since, logs weren't available during that time of issue, follow the steps in this article to isolate the logs Steps to apply this debug: 1. Download the ...Fix: Error while sending mail using EWS
Issue trace: [11:58:49:091]|[11-29-2022]|[SYSERR]|[INFO]|[122]: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceResponseException: The operation can't be performed because the item is out of date. Reload the item and try ...Self-service password reset and account unlock for Chromebook devices
The Chromebook is Google's low-cost alternative to traditional laptops. Unlike Windows, macOS, and Linux machines, a Chromebook runs on the Chrome OS. Users can login to their Chromebook using their AD domain credentials, if their device has been ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
[End of Support] 32-bit version of the Endpoint DLP Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Endpoint DLP Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending support[End of Support] 32-bit version of the Application Control Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Application Control Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending[End of Support] 32-bit version of the Vulnerability Manager Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Vulnerability Manager Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending[End of Support] 32-bit version of the Patch Manager Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Patch Manager Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending supportFinal Reminder- Last call to upgrade!
This post is a final reminder to upgrade your 32- bit server installed machines. This is with reference to the post released in July wherein we informed that we are calling off support for 32-bit OS Secure Gateway Server. We had also mentioned 31 December
Most Discussed Topics
Campos obligatorios en tickets cancelados
¿Existe alguna forma de agregar campos obligatorios cuando se cancelan los tickets? ¿Por ejemplo, la resolución o registros de trabajo? Actualmente cuando quiero cancelar un ticket no me pide ningún campo obligatorio hasta que lo paso a "cerrado". ElPassing Ctrl - Y to configlet
Hi, I'm trying to perform backup of Avaya 4926GTS switch but the switch requires you to press Ctrl + Y before you can login to the switch. Using the normal backup operation was not successful so I'm trying to use configlet but there seems to be no wayMultiple Domains (AAD and/or AD)
Is there a way to import users from 2 different Active Directory or Azure Active Directory? For example, I want to import all of our users from Company "A" and Company "B" both are in different Tenants. We are able to do this with our current on-premUpgrade from build 11200 to 12000
Hello, I have a problem when I want to migrate the build 11200 to the build 12000. I get an console error: Note : This may take a while ... Upgrading PostgreSQL Completed extracting 14% Completed [-] Error occured whileApproval: Unable to open attachments
We've been having an ongoing issue with users being unable to open attachments when trying to approve a request. Users will click the link from the approval request email and try to download attachments. It's been happening before and after the recent