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          • Recent Topics

          • Requests workflow

            Requests workflow is quite limited in ServiceDesk Plus Helpdesk module. I'd like to have a basic workflow that would: 1) submit an approval upon request submission 2) based on approval acceptance, trigger a task to a specific group 3) based on the task

          • [QUIZ- 6] : ITAM :Unified Agent in ServiceDesk Plus

            We are excited to bring our quiz activity for the recently held virtual meetup session on ITAM: Unified Agent in ServiceDesk Plus . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for

          • Analysis on the recent outage

            Dear Customers, Please find the brief details on the analysis and what went wrong with respect to the recent outage :  There was a sudden spike in the number of user requests to the application, which proportionately translated into a spike in the cache

          • Mobile App vulnerability

            Adding to the vulnerability reported in  https://pitstop.manageengine.com/portal/en/community/topic/adssp-mobile-app-does-not-follow-the-mfa-for-reset-unlock  The enabled setting: Self-Service > Multi-factor Authentication > MFA for Reset/Unlock > MFA for ADSelfService Plus Login When using Change Password on the Web-browser of a laptop/desktop, this bring a MFA option to go through which is good and needed.  However, when performing Change Password from the mobile app, there is No MFA requested..

          • Release to change association

            Hi, Similar as you can use ${associated_requests} to get Request <-> Change relationship, is there a way to include change IDs associated to release in webhooks or notifications? Or get it via API? I know it is not officially supported yet, but the benefit

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          • Microsoft Edge for Chromium Business 93.0.961.52 comes with fixes for a zero-day (CVE-2021-30633) and several other high severity vulnerabilities

            Hello everyone,  Microsoft Edge for Chromium Business has been updated to 93.0.961.52 for Windows, macOS, and Linux. This update comes with fixes for several security vulnerabilities out of which CVE-2021-30633 is exploited in the wild. The details of

          • Microsoft Edge for Chromium Business 93.0.961.52 comes with fixes for a zero-day (CVE-2021-30633) and several other high severity vulnerabilities

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          • ADSelfService Plus 6114 Security Fix Release

            Hello Everyone, The latest build of ADSelfService Plus, 6114, fixes an important vulnerability and introducing below feature and enhancement: Security Issue Fix:  An authentication bypass vulnerability affecting REST API URLs, that could result in Remote

          • Unnecessary change introduced in latest Build 6114

            the latest build 6114 is causing users to enter and re-enter CAPTCHA code twice instead of once, which was working fine in the previous build. Also, the first attempt to log in does not even present the option the type in the password. Please see attached

          • FBI, CISA, and CGCYBER strongly urge organizations ensure ADSelfService Plus is not directly accessible from the internet

            I am reading the following on https://us-cert.cisa.gov/ncas/alerts/aa21-259a FBI, CISA, and CGCYBER strongly urge organizations ensure ADSelfService Plus is not directly accessible from the internet. But then the solution isn't accesible for the users

          • Can we have pre-defined contact lists for out of the box communications?

            Hello team, in Problem module you have an action that allow a Notification to be sent. Is there a way to use a list of contacts as such notification's recipients? Let me know. Regards

          • Using test users for SDAdmins

            Hello team, as service desk admin I found quite useful to see how system set up changes are reflected on other technicians and requestors end. In order to do so it's quite useful to have have a testing user for such purpose. I normally ask my other admin

          • Setting up SAML SSO on ServiceDesk using Google IDP

            I'm setting up SAML SSO in ServiceDesk and I want to use Google as the IDP. I've configured ServiceDesk as a SAML app in Google and I've configured Google's IDP information in ServiceDesk. When testing the SSO login, I get error code 52 which means I'm

          • BitLocker Management - Dynamic Custom Group

            Is it possible to use Dynamic Custom Group as a target in BitLocker deployment policies? We need all new workstations joining Desktop Central to be automatically assigned in BitLocker deployment policies. Is there any way?

          • shared ipad setup

            I would like to add shared ipad functionality to some of our ipads managed in MDMplus.  I have read https://www.manageengine.com/mobile-device-management/help/asset_management/mdm_shared_ipads.html but cannot find any of the options listed in the document:

          • "Invalid Input" when attempting to save changes to a change workflow

            Hello, we have successfully created change workflows, and associated them with templates in our change module. After doing some testing, I went to make some minor changes to one of my 3 workflows. When I attempt to save, I get the "Invalid Input" error

          • how to invoke existing Auth token Generated by SDP in PMP

            hi, I have a problem with the integration between SDP and PMP. the Auth token is generated for SDP users that have no admin privileges and is not the same as the user in PMP. how can I revoke the old token in PMP and regenerate a new Auth token for another

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          • [Term of the Day]:Digital Rights Management

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          • Prevent technicians from assigning reqs to technicnans in other groups

            Our 1st level staff are in one group, and 2nd level in another. Currently, our 1st level staff are able to escalate requests, and assign them directly to 2nd level technicians, bypassing the 2nd level manager (that assigns reqs individually)  Is it possible

          • How to create a new request in this senario

            HI Okay so one service desk support group (group a)  gets an email and it creates the request for them. They need help with the request so they forward it to another support groupb. The other support group(b) does not get a request created because service

          • Backup questions

            HI I plan on doing an upgrade to the latest version this weekend. Is the SDP internal backup that runs every night the exact same as the one that is invoked as part of the update package?  If I have a backup from the night before - I could skip the backup

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          • Unable to set custom name when creating new security rule for CISCO ASA device

            Hi, When i try to create new device security rule i can`t set a custom name for these rule. I`m able only select  names of existing rules on device in dropdown combobox. How i can set an arbitrary name in these field?

          • Downtime duration to e-mail notification

            Hi ALL! OpManager can sent email if monitored device is UP. Ho i can add to this email ( message about Device Active and Responding) durations of downtime ?? Look at mail form OpManager  and email from other monitoring system: How to do similar in OpManager

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          • Scaling enterprise IT operations for the new normal: The challenges and solutions

            To help you overcome challenges in monitoring your enterprise ITOps and show how you can scale and automate your ITOps, ManageEngine is conducting a webinar on 6 Oct. 2021 at 11 am IST. Suresh and Sathyanarayanan will be hosting this webinar and will

          • Unable to run custom scripts

            Hi All, I am really stuck and i am trying to run same as in :- https://pitstop.manageengine.com/portal/kb/articles/how-to-update-a-request-based-on-certain-values However i get :- Traceback (most recent call last): File "update_request.py", line 4, in <module> import requests ModuleNotFoundError: No module named 'requests' Custom scripts are located at :- C:\Program Files\ManageEngine\ServiceDesk\integration\custom_scripts Python is installed at:- C:\Users\JoyNandi\AppData\Local\Programs\Python\Python38

          • Roadmap Update

            Can we get a complete update of the roadmap? The last update was 4th August. Thanks

          • Service Catalog API

            Hello,  I have created some templates for requesting new users.  Is there a way to read the fields with rested API ?  My idea was to have a script(powershell) that reads the request, creates the user, updates the resolution and closes the request. 

          • [Virtual MeetUp] Free Training on New Features Released in Version 11.3

            We hope you and your family are staying healthy and safe! We are glad to invite you all for our 10th session of Virtual meetup, which is scheduled for 23rd September 2021, registrations are open now. Kindly pick a suitable time zone and register today.

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          • Popular Topics

          • ADSelfService Plus 6114 Security Fix Release

            Hello Everyone, The latest build of ADSelfService Plus, 6114, fixes an important vulnerability and introducing below feature and enhancement: Security Issue Fix:  An authentication bypass vulnerability affecting REST API URLs, that could result in Remote

          • Zero-day vulnerability CVE-2021-40444 in MSHTML

            Hi guys,   A zero-day vulnerability in MSHTML that affects Microsoft Windows has been discovered and is being investigated by Microsoft. The zero-day is tracked as CVE-2021-40444 and is caused by a Remote Code Execution vulnerability.   Exploit details

          • September Patch Tuesday 2021 - Supported updates

            Hello everyone,  Here is the list of September Patch Tuesday 2021 supported updates  New Security Bulletins : 2021-09 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB5005698) 2021-09 Security Only Quality Update for Windows

          • Issue with accessing ServiceDesk Plus Cloud

            Dear Customers, Our sincere apologies for the inconvenience caused due to the non-availability of the ServiceDesk Plus Cloud application. We can assure you that our teams are already on top of the situation and working to bring the service back to normal.

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