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Recent Articles
Information Security Best Practices and Recommendations
ManageEngine CloudDNS Information Security Best Practices and Recommendations 1. Overview ManageEngine CloudDNS helps you host, manage, and secure authoritative DNS zones with high availability and centralized control. This document provides ...How to Monitor ManageEngine ServiceDesk Plus (SDP) On-Prem Front-End Performance Under ManageEngine Applications Manager
Steps to Configure RUM for ServiceDesk Plus Add a Real User Monitor for ServiceDesk Plus in Applications Manager. In Applications Manager, go to New Monitor > Real User Monitor > Provide the URL of your ServiceDesk Plus instance and complete the ...What Happens When a Monitor's Customer Mapping Changes in ServiceDesk Plus MSP Cloud Integration
Overview When you configure CI synchronization with SDP MSP Cloud, each monitor is mapped to a specific customer based on your Probe and Monitor Group (MG) assignments. This article explains what happens to the corresponding Configuration Item (CI) ...new link
hiAgent Communication Fails with WinHTTP Error 12030
Overview This article explains how to troubleshoot WinHTTP Error 12030, which may occur when the Applications Manager Agent is unable to establish a secure HTTPS connection with the Applications Manager server. In most cases, this issue is caused by ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden[Live Webinar] Extend Your Security Beyond Endpoints: Get Network Security and Infrastructure Visibility with OpManager Nexus
Hi admins, Endpoints aren't the only place attackers exploit—your network is another prime target. Attackers often exploit firmware vulnerabilities, create malformed packets, or leverage compliance gaps to gain access to critical systems and move laterallyPatch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,Patch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,Patch Release: Google Chrome 150.0.7871.124/125 for Windows and macOS
Google has released Chrome version 150.0.7871.124/125 for Windows and macOS. This release includes critical security improvements, addressing vulnerabilities across multiple Chrome and Chromium components, including Ozone, Skia, libyuv, HTML-in-Canvas,
Most Discussed Topics
OS Deployment down for everyone?
Hello, Starting this morning (my first try since the upgrade on 07-05) my OS deployment fails to connect to the Endpoint Central servers. I called and they told me they were working on it but it's been down all day. Anyone else having this issue?Endpoint Central 11.5.2622.05
I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can IServiceDesk Plus Cloud system slowness July 13, 2026
Our ServiceDesk Plus Cloud instance on the US west coast is lagging badly today. Technicians are unable to perform basic tasks like picking up a ticket. Anyone else experiencing this and is there an ETA to resolution? Megan BermudezCustom Function no longer working after updates
We have recently been running through the 15x updates and are currently on build 15270. Somewhere in the updates at least one custom function of ours has stopped working as expected. We have a series of functions that are meant to create a child requestSlowness and some users can't connect to Service Desk Plus today
Several reports of Service Desk Plus either not loading for users at all (stuck on a spinning cursor) or those that are connected are getting extremely slow and lagging service. We are Midwest in the US.