Open Teams Admin Center
Go to Manage Apps in the Microsoft Teams Admin Center.
Access Org-wide App Settings
Navigate to Teams Apps → Setup Policies → Org-wide App Settings.
Enable Auto-Install for Approved Apps
Turn on the “Auto install approved apps” setting.
Click “Manage selected apps.”
Select the ServiceDesk Plus Cloud App
In the “Setup to auto install” list under “Manage Selected Apps,”
select ServiceDeskPlus Cloud to include it in the org-wide installation.
Save the Configuration
Click “Back” to return to the previous page.
Then click “Save” in the Org-wide App Settings page.
After signing in to the app using Microsoft Entra ID from another platform, installation on Teams may take up to two days to reflect.
Users will receive a welcome message if the app includes bot functionality.
A notification will also appear in the Activity Feed on the Teams desktop or web client.
Note: Activity Feed notifications are not available on mobile devices.
Refer to Microsoft’s documentation for further details on:
Benefits and considerations of org-wide app deployment