Microsoft Teams

Microsoft Teams


1. How to Automatically Install the ServiceDesk Plus Cloud App Org-Wide in Microsoft Teams?


To automatically install ServiceDesk Plus Cloud using org-wide installation in Microsoft Teams, follow the steps below:

Step-by-Step Instructions:

  1. Open Teams Admin Center
    Go to Manage Apps in the Microsoft Teams Admin Center.

  2. Access Org-wide App Settings
    Navigate to Teams Apps → Setup Policies → Org-wide App Settings.

  3. Enable Auto-Install for Approved Apps

    • Turn on the “Auto install approved apps” setting.

    • Click “Manage selected apps.”

  4. Select the ServiceDesk Plus Cloud App

    • In the “Setup to auto install” list under “Manage Selected Apps,”
      select ServiceDeskPlus Cloud to include it in the org-wide installation.

  5. Save the Configuration

    • Click “Back” to return to the previous page.

    • Then click “Save” in the Org-wide App Settings page.

What to Expect After Setup:

  • After signing in to the app using Microsoft Entra ID from another platform, installation on Teams may take up to two days to reflect.

  • Users will receive a welcome message if the app includes bot functionality.

  • A notification will also appear in the Activity Feed on the Teams desktop or web client.

  • Note: Activity Feed notifications are not available on mobile devices.

Additional Information:

Refer to Microsoft’s documentation for further details on:

                  New to ADSelfService Plus?

                    • Related Articles

                    • Microsoft Intune - FAQ's

                      Helpguide --> https://help.sdpondemand.com/microsoft-intune-integration https://help.sdpondemand.com/microsoft-intune-devices What are the possible Causes of Assets Not Syncing into ServiceDesk Plus Cloud from Microsoft Intune After Enabling the ...
                    • Microsoft Azure Integration Card Error

                      a. Error message in Microsoft Azure card - "Authentication failed for MS Azure Global admin account. Please authenticate again." Re-enabling the integration will resolve the issue. The authenticated token may have been invalidated due to certain ...
                    • Trouble Enabling Microsoft Azure Integration

                      a. The user does not have sufficient permission to enable the Microsoft Admin integration The below error typically indicates that the integration was previously authorized by another SDAdmin, but the integration is now disabled without properly ...
                    • Microsoft Azure Integration and its benefits

                      Kindly refer to this link for more info about this integration, https://help.sdpondemand.com/azure_integration Why does this integration have to be enabled separately? This is an additional authentication step implemented to enhance the existing ...
                    • Unable to complete Microsoft authentication - Import From Azure

                      a. The Microsoft account configured in Zoho is different from the account you are using to sign in to Zoho This indicates that the Zoho account is already linked to a Microsoft (MS) account, but you are attempting to authenticate using a different MS ...