Step-by-Step Instructions:

1. Open Teams Admin Center
   Go to Manage Apps in the Microsoft Teams Admin Center.

2. Access Org-wide App Settings
   Navigate to Teams Apps → Setup Policies → Org-wide App Settings.

3. Enable Auto-Install for Approved Apps

   • Turn on the “Auto install approved apps” setting.

   • Click “Manage selected apps.”

4. Select the ServiceDesk Plus Cloud App

   • In the “Setup to auto install” list under “Manage Selected Apps,”
     select ServiceDeskPlus Cloud to include it in the org-wide installation.

5. Save the Configuration

   • Click “Back” to return to the previous page.

   • Then click “Save” in the Org-wide App Settings page.

What to Expect After Setup:

• After signing in to the app using Microsoft Entra ID from another platform, installation on Teams may take up to two days to reflect.

• Users will receive a welcome message if the app includes bot functionality.

• A notification will also appear in the Activity Feed on the Teams desktop or web client.

• Note: Activity Feed notifications are not available on mobile devices.

Additional Information:

Refer to Microsoft’s documentation for further details on:

• Enabling auto-install for approved apps

• Benefits and considerations of org-wide app deployment