This indicates that the Zoho account is already linked to a Microsoft (MS) account, but you are attempting to authenticate using a different MS account.
To proceed, the user must authenticate using the same MS account that is linked to their SDP account.
If the admin wishes to use a different MS account for authentication, they must first unlink the existing MS account from their Zoho account by following these steps:
Log in to the Zoho Account by clikcing on the username in the top right corner --> My Account using the user's credentials.
Go to Settings > Linked Accounts.
Remove the existing MS account link.
Temporarily disable SAML to perform this operation, or
Email the Support team to enable Federated Sign-In, along with the admin's consent.
They must use the same MS account that was previously used for authentication.
First, disconnect the currently linked MS account.
This can be done by clicking the Disconnect option shown in the Import from Azure popup.
Then, retry authentication using the new MS account.
If the admin no longer has access to the previously linked account, they can manually trigger the unlinking using the following code:
loadAjaxURL({
url : convertToPortalUrl("DisconnectMSAccount.do"),
type : EntityOperations.POST,
data : "FORMTYPE=DISCONNECTACCOUNT",
success : function(data) {
sdpShowIndicator({
success : true,
message : getMessageForKey("sdp.admin.requester.importfromazure.revoke.success"),
timeout : 5000
});
}
});
Note: If the issue still persists, please contact support with the following details: