Import From Azure and its benefits

Import From Azure and its benefits

What does the "Import from Azure" option do?

This option allows you to manually import users from Azure by selecting the specific users you want to bring into the system.
It is available both in the ESM Directory and within all individual portals.

(Setup -> Users & Permissions -> Users -> Requesters)

(ESM Directory -> Users)

Role Required?

ServiceDesk Plus: OrgAdmin

Microsoft : User.ReadBasic.All

Use the admin’s Microsoft account for authentication.
  • Privileged Access admin or Global admin privileges are not required for this process.

  • The Microsoft account used here is not linked to the one used in the Microsoft Azure integration, which is a separate process requiring Privileged Access admin or Global Admin access.

  • This authentication is solely to link the admin’s Zoho account with their Microsoft account.

Notes
Always use the admin’s own Microsoft account for this authentication. Do not use a service account or another user’s account.

Import from Azure—Supported Fields

By default, only basic fields such as name and email will be available during import. If Microsoft Azure integration is enabled, you can import additional user details beyond just name and email — such as department, site, and more.

Users Listed for Import

All users (excluding guest and external users) will be listed in the popup. Users who are already present in the system will be automatically ignored during the import.

                  New to ADSelfService Plus?

                    • Related Articles

                    • Microsoft Azure Integration and its benefits

                      Kindly refer to this link for more info about this integration, https://help.sdpondemand.com/azure_integration Why does this integration have to be enabled separately? This is an additional authentication step implemented to enhance the existing ...
                    • Unable to complete Microsoft authentication - Import From Azure

                      a. The Microsoft account configured in Zoho is different from the account you are using to sign in to Zoho This indicates that the Zoho account is already linked to a Microsoft (MS) account, but you are attempting to authenticate using a different MS ...
                    • Users are not listing - Import From Azure

                      a. If Microsoft Azure card in Integrations page is enabled Check for error messages in the Microsoft Azure card on the Integrations page by navigating to: Setup → Apps & Add-ons → Integrations → Third-Party Integrations → Microsoft Azure. If an error ...
                    • Microsoft Azure Integration Card Error

                      a. Error message in Microsoft Azure card - "Authentication failed for MS Azure Global admin account. Please authenticate again." Re-enabling the integration will resolve the issue. The authenticated token may have been invalidated due to certain ...
                    • Trouble Disabling Microsoft Azure Integration

                      a. You need to be an authorized Azure Administrator to disable this integration Only the integration owner (the admin who enabled the integration) can disable it. Therefore, the integration must be disabled from that admin’s account. The admin's ...