ServiceDesk Plus 10001 Released
Dear Users,
SDP 10001 has been released and can be downloaded from the URL below,
Behavior Change
SD-71824 : In the combined list view of requests and tasks, you can view the total count of tasks by clicking the Horizontal Ellipsis icon at the bottom-right corner of the task list.
SD-71824 : To get the item count in any module other than Requests using GET API, pass get_total_count as true under list_info of Input Data.
SD-74373 : Users with the request-related permission Editing/Deleting others Time Entry can now delete all work logs under the request.
Issues Fixed
Vulnerability :
SD-73718 : Vulnerability in status field of a request.
SD-74037 : CSRF vulnerability occurs while deleting an incident or service request.
Requests :
SD-74934 : Dependent (group, technician) fields under the Assign popup are not updated as per changes made in the Site and Group fields. The issue occurs only in firefox.
SD-75220 : Technician with restricted access could not update Group of a request that is not associated with any site.
SD-75165 : Technician could not close reopened requests individually or in bulk from the list view page.
SD-28649 : 'Alert/notify technician when there is a reply from requester' is not fetching the description of the request.
SD-73580 : Request History tab becomes empty when the department of the request is changed (by changing the requester) and deleting the old department.
SD-73736 : The resolved date of a request is not repopulated while reopening the request.
SD-73814 : When the request conversation is forwarded or resent, the same is not captured in history.
SD-68484 : Intermediate editor change notification, which is sent for requesters, carries the old editor's name instead of the current one.
SD-71336, SD-63878 : Service request can be closed even without filling out the mandatory fields, selected under Request Closing Rules.
SD-71788 : Approvals are not getting listed for technicians if the approval configuration is changed from "Anyone can approve" to "All can approve" in templates.
SD-72030 : Approval action message has been fixed for grammatical correctness.
SD-72545 : Service Request SLA's response time was not recalculated to reflect change in site.
SD-70255 : Unable to create a request using Quick Actions for a new requester.
SD-70916 : Certain actions from the Request Details page are delayed.
SD-73373 : Column search on decimal field in the Request List View throws an error.
SD-74974 : When a technician deletes an approval of a request, the request moves to the Approved status from Pending Approval status.
SD-72083 : Survey font icons are not compatible in some versions of IE.
Changes :
SD-74473 : Close icon is not visible in the Status Action Failure message displayed in a change.
SD-73947 : Email sent to users upon assigning a change task does not contain the task title, though the notification template is configured with $Associated Title.
Projects :
SD-72761 : Alignment issue occurs while exporting gantt view.
Assets :
SD-72514 : Alignment issue occurs when a value is added for Multi-line asset additional field.
Home :
SD-75084 : Post upgrade to 10.0, for custom roles, the home page does not display Announcements, My Tasks and My Summary Widget
SD-74403 : In the Technician Availability Chart under Scheduler, the Edit option for Unavailability Marking of a technician is displayed away from the selected date, if the technician is located by scrolling down the page.
SD-73559 : In requester login, incident widget shrinks on decreasing the widget width while using IE.
Others :
SD-73612 : Unable to view the chat attachments.
SD-74329 : Unable to edit/add dashboard, when the existing license is downgraded to standard edition.
SD-70935 : Unable to modify a Category/Type field in the Edit/Add Product Type page after editing the default product type.
SD-73927 : While selecting images using the image browser pop-up in CI type page, only GIFs option is shown in the format field.
Please refer to the below link for the steps to install the patch.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team