Get the first glimpse of ServiceDesk Plus Beta

Dear Users,

We would like to bring to your notice that, we are planning to release upcoming SDP ServicePack with below features.

Build url : http://beta.servicedeskplus.com

Request Life Cycle :

Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition/s easily. The next possible transition for any request is displayed in the Request Details page.
Associate a life cycle to any number of templates. However, only one template can be associated with only one life cycle.
The life cycle contains nodes (request status) and transitions. The transitions are paths that connect two statuses. Transitions can be configured with rules to check for criteria and trigger corresponding actions or send notifications. These transitions can also be restricted by login permissions. That is, only authorized technicians will be able to work on specific transitions. You can also mandate Request fields during a status execution than when the Request is being logged.

Admin >> Helpdesk Customizer >> Request Life Cycle.

Request Details Page :

The request details page has been given a UI revamp with the request information prioritized and neatly categorized to help users quickly access them.

Some of the modifications are as follows:

The page is segmented into three sections: Request List, Complete Request Details with the Global edit option, and Crucial Request Information with the Spot edit option.
Custom actions are listed in a separate drop-down.
Work logs are accommodated in a whole new tab.
Combined view for notes and conversations through email notifications.
Request Closure wizard has been introduced.
Request Preview has been revamped across the product.
New attachment viewer for the Request module.
Support to drag files to the Attachments section.