[Free webinar] How to manage IT projects like a pro using analytics.
Hello folks, Too many IT projects fail to meet deadlines due to poor planning and follow-up. Join us for a free webinar to learn how analytics can help you better plan, track, and manage projects, to ensure on-time delivery and promised service quality. In this session, you'll learn how to: Use insights from past projects to mitigate potential risks in current projects. Meticulously track the progress of projects using essential project management tools such as burn-down and burn-up charts. Review
[Free webinar] How to manage IT projects like a pro using analytics.
Hello folks, Too many IT projects fail to meet deadlines due to poor planning and follow-up. Join us for a free webinar to learn how analytics can help you better plan, track, and manage projects, to ensure on-time delivery and promised service quality. In this session, you'll learn how to: Use insights from past projects to mitigate potential risks in current projects. Meticulously track the progress of projects using essential project management tools such as burn-down and burn-up charts. Review
ServiceDesk Plus 10010 Released
Dear Users, SDP 10010 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74562 : ADMP menu will be displayed to all technicians associated to roles in the ADMP actions configuration. SDF-75163 : Option to allow task technician to access requests and technicians in a task group to access requests. Admin-->Users-->Roles Issues Fixed Vulnerability : SD-22229 : Vulnerability in the Solution module fixed. Requests
Attend Applications Manager free training series!
Starting Feb 27th, we are hosting the first set of Applications Manager training series for the year. This training series will help you understand application monitoring better and learn how to troubleshoot common application problems. Our product experts will give you a in-depth look into core aspects of application performance monitoring like dependency mapping, root cause analysis, application performance analytics, etc, Keeping in mind the convenience of IT professionals across the globe, we
Microsoft addresses Patch Tuesday security updates for January 2019
Hello everyone, Good day! Microsoft has just announced the Patch Tuesday security updates for the month of January 2019. This month's security updates fix various vulnerabilities and flaws in many Microsoft products. This includes, Adobe Flash Player Internet Explorer Microsoft Edge Microsoft Windows Microsoft Office and Microsoft Office Services and Web Apps ChakraCore .NET Framework ASP.NET Microsoft Exchange Server, and Microsoft Visual Studio Patch Manager Plus will support these patches as the
ServiceDesk Plus Cloud – Slowness issue
Hi, This is an advisory on application responsiveness issued to all the users of ServiceDesk Plus Cloud application. You are requested to read the following advisory carefully to understand the issue, the measure we have taken and our recommended plan of action. Issue reported: Slowness of the application from 1am PST, 23rd January, 2019. The root cause identified: An application update on Monday (Jan 21’st). We released a bunch of features including enhancements to the Request List View. The
Microsoft SQL Server 2005 Support to be discontinued
Dear User, Support for Microsoft SQL server 2005 will be discontinued in ServiceDesk Plus post Feb 2019. In case you are using MSSQL 2005 server as backend database, please plan to move to the supported database versions. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 10009 Released
Dear Users, SDP 10009 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed Vulnerability : SD-73857 : Vulnerability fixed under Admin >> Project Management >> Project Status. SD-74544 : Directory traversal vulnerability in dashboard widgets. SD-35675,SD-46452 : Restricting File Upload Restrict users from uploading vulnerable files to the application by blacklisting them based on file properties such as file extension
ServiceDesk Plus 9418 Released
Dear Users, We are glad to announce the release of latest servicepack 9418 for ServiceDesk Plus. This servicepack includes 25 new features and behaviour changes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Newsletter de Enero!
¡Newsletter de Enero! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Patch Manager Plus will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced changes to support for Public Updates for Java SE 8 In January 2019 Oracle will require those who wish to continue support for Java 8 SE to subscribe to the new Java SE Subscription offering to continue to receive Java SE 8 updates. This subscription covers all Java
[Tips & Tricks] Why do Requesters see "Not-Auth" in request list view?
In ServiceDesk, requesters can be restricted from viewing details of a particular request field. In the request list view, those specific fields will be labeled as "Not-Auth" instead of an actual field value. To enable/disable requester permission on any specific field value, you can refer steps given below. Admin tab -> Helpdesk Customizer -> edit specific Incident template -> mouse hover, specific field, edit and enable "Requester can view" Note: Based on your requirement other user permissions
SupportCenter Plus version 8.1 - Build - 8111 Released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8111. Please refer the Migration path table available here and upgrade to our latest build 8111. Enhancements made and Issues Fixed list is available here We fixed several Performance Issues , Mail server fetching related fixes , Indexing (Search related) issues in this build. It's one of the Major bug fixes release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in
MySQL DB Support Stopped in SupportCenter Plus
Dear User(s) We have stopped MySQL DB instance support long back. However some users are still using MySQL as their database. Our upcoming framework changes will not support this MySQL database and they could not upgrade to the latest version and support for MySQL instance is also not available. Hence we request all our MySQL users to either move to MSSQL or PGSQL which is bundled with the application asap to get the support and service packs down the period. Please contact our support at support@supportcenterplus.com for
Firewall Analyzer supports VarioSecure firewalls
Firewall Analyzer supports a new firewall vendor, VarioSecure. Firewall Analyzer can now generate the following out-of-the-box security and traffic reports for VarioSecure firewall device. Network Security Reports Historical Trend Analysis Real-Time Bandwidth Reports Employee Internet Usage Reports Click here to get the complete list of supported firewalls.
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Learn how to get a detailed view of used rules, unused rules, rule anomalies and rule optimisation. Monitor 'Who' made 'What' changes, 'When' and 'Why' to firewall configuration. Get a detailed overview of security events and security reports. Learn how to configure an alarm profile for security, anomaly, and bandwidth
[Free e-book] Seven reasons your help desk needs analytics
Analytics helps spot anomalies, run investigative analysis, and so much more. In this e-book, we have explored the top seven reasons why your help desk needs an analytics solution. Download our e-book now.
[Free e-book] Seven reasons your help desk needs analytics
Analytics helps spot anomalies, run investigative analysis, and so much more. In this e-book, we have explored the top seven reasons why your help desk needs an analytics solution. Download our e-book now.
IT analytics in 90 seconds: Complying with project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
The advantages of tracking knowledge-base usage
Think of how much time you could save using a robust knowledge base repository. End-users could approach the help desk, receive automated solutions tailor-made to suit their needs, and resolve their requests themselves. It would cut down on all the phone calls, and emails that flood your help desk. But is self-service only for end-users? Fact is, your technicians or support agents, can benefit greatly using a knowledge base solution. For instance, let's say, I am assigned a ticket to solve network
IT analytics in 90 seconds: Managing project delegation the right way
Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
Exchange Reporter Plus Fixes and Enhancements [2019-2020]
Version 5.5 Build 5603 (Nov 27, 2020) Highlights: Exchange mailbox content search Search for specific content in email subject, body and attachments across all or specific mailboxes in your Exchange organization. Use attributes, keywords and pattern-based
Script Master - 12: How to automatically create multiple tasks in a change request with a configurable JSON file.
Hello everyone, Last week, we learnt how to create multiple child requests from a parent request with a configurable JSON file. This week, you will learn how to automatically create multiple tasks within a change request using an API call, based on the change template chosen. Store the details of the tasks in a JSON file and provide the input to the API call. A message with the ID of all the tasks created through the custom trigger is shown in the history section of the request. Refer the comments
ServiceDesk Plus MSP - version 9.4 - Build - 9413 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9413. Please refer the Migration path table available here and upgrade to our latest build 9413. Enhancements Made : SDPMSP-12672: Reply Template gets a new option to insert HTML. Issues Fixed list is available here. Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. You can contact our support at sdpmsp@manageengine.com for any assistance.
KB4480960 and KB4480970 causing issues with network shares
Security updates KB4480960 and KB4480970 for Windows 7 SP1 and Windows Server 2008 R2 SP1 released on January 8, 2019 (January's Patch Tuesday) cause network shares to be inaccessible under certain circumstances: The issue is triggered only if the user attempting to make the connection is an administrator on the machine that hosts the Share. If the user is a non-administrative user on the device that hosts the share, the connection works fine. Workaround: If you are facing this issue, follow the
[Announcement] : The first OpManager Free Training series of 2019 - Starting from 16 January 2019!
Hola Amigos! With the OpManager training being a great success in 2018, we are carrying it forward to 2019 as well! New features, interesting business scenarios and much more awaits you on the 16th of January. Join the training to get to the bottom of various challenges faced concerning the issues with your server and network performance. Click here to register now! Here's a quick look at what you'll learn through the training: Adding devices into OpManager and automate configurations with
ServiceDesk Plus 10008 Released
Dear Users, SDP 10008 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Requests : SD-66023 : Unable to search/view a shared Request using the global search option. SD-70453 : Priority of a request is not updated as per the values set in the priority matrix if the request is created via mail. SD-68698 : Priority-based business rule does not work if the request is created by a requester who cannot set the
Firewall Analyzer free training online
Firewall Analyzer free training Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Get a snapshot view on how to fetch rules and configuration from your firewall device. Learn how to get a detailed view of used rules, unused rules, rule anomalies and rule optimisation. Monitor 'Who' made 'What' changes, 'When' and 'Why' to firewall configuration. Get a detailed overview
Microsoft addresses Patch Tuesday security updates for January 2019
Hello everyone, Good day! Microsoft has just announced the Patch Tuesday security updates for the month of January 2019. This month's security updates fix various vulnerabilities and flaws in many Microsoft products. These include, Adobe Flash Player Internet Explorer Microsoft Edge Microsoft Windows Microsoft Office and Microsoft Office Services and Web Apps ChakraCore .NET Framework ASP.NET Microsoft Exchange Server, and Microsoft Visual Studio Desktop Central will support these patches as the
ServiceDesk Plus 10007 Released
Dear Users, SDP 10007 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change SD-73515 : Under Admin >> Mail Server Settings >> Outgoing, an alert message will be displayed when the primary server has connectivity issues. Meanwhile, emails will be sent through the alternate mail server (if configured) until you save the mail server settings again or restart the application. Issues Fixed Vulnerability : SD-74131
ServiceDesk Plus 10004 Released
Dear Users, SDP 10004 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change: SD-74683: Specify which users (Ticket Owner, Requester, Editor, or Approval Sender) can receive system notifications on individual request approval actions. You can also disable the these notifications. Note that the Notify approver sender for approval actions option will now appear as Notify the following users when an approval action
CVE-2018-19725 - Adobe releases critical patches to address major vulnerabilities:
Adobe has released critical security updates for Adobe Acrobat and Adobe Reader for Windows and Mac OSs. These updates addresses two critical vulnerabilities: Arbitrary Code Execution and Privilege Escalation. Affected Adobe versions which requires an update: Acrobat DC - 2019.010.20064 and earlier versions Acrobat Reader DC - 2019.010.20064 and earlier versions Acrobat 2017 - 2017.011.30110 and earlier version Acrobat Reader 2017 - 2017.011.30110 and earlier version Acrobat DC - 2015.006.30461 and
ServiceDesk Plus 10006 Released
Dear Users, SDP 10006 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74365 : Expiry and Review Date in Solutions Configure expiry date and review date for solutions to make sure the solutions are validated and updated periodically. SDF-35631 : EWS Support Use Exchange Web Services to connect to an exchange server for mail fetching. Please refer to the below link for the steps to install the patch.
[Tips & Tricks] A usher to requesters
Hello folks, I hope everyone had a wonderful holiday and wish you a very happy new year! We have some exciting plans for this year and we would share those plans in the coming weeks. As you all know, we have rolled out a lot of features in the recent versions of ServiceDesk Plus, this one tiny feature "Help Text" would help requesters know more about the request fields. Let's consider this scenario, a novice logs into the helpdesk very first time and might not be aware what Priority field is for.
ServiceDesk Plus 10005 Released
Dear Users, SDP 10005 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed: Vulnerability: SD-73855 : Improper server/client side validation vulnerability in an asset list view URL. SD-73965 : Privilege escalation vulnerability in contracts. SD-73966 : CSRF Vulnerability in POST operation of a certain URL in Reports. SD-74036 : Remote code execution vulnerability in imported XLS under reports. SD-73858 : Improper
Configuring response time and packet loss threshold values for a group of devices in OpManager
In this video you'll learn how to set response time and packet loss threshold values for a group of devices in OpManager
Next Release : Request Module Enhancement
Dear Customers, We are preparing with a set of enhancements for Request module in ServiceDesk Plus On Demand. As a headsup, below are the list of enhancements that are bound to be released soon. 1.Requests List View enhancement. 2.VIP requesters. 3.Preventive Maintenance Tasks for Service Requests. 4.Duplicate Service Requests. 5.Form Rules Enhancements More details about the above features and & behavior changes done in the Request module along with the Zoho Analytics Integration enhancements are
Configuring threshold values for disk partitions in OpManager
In this video you'll learn how to set threshold values for disk partitions using threshold settings in OpManager?
Patch Manager Plus cloud is now extra secure with TLS 1.2
Hey everyone, To strengthen the security of our cloud servers and protect customer data, we are enforcing TLS 1.2 across our services. After the upgrade, legacy machines, like Windows 2008 Server, without TLS 1.2 support will not be able to make contact with the Patch Manager Plus server. Make sure you upgrade your legacy machines to the latest TLS version or migrate the machines to more secure Operating system versions. Please upgrade the machines before mid of January 2019. If there are no legacy
Web transaction recorder enhanced!
Do you find downloading two different tools to create URL sequence monitor and Real Browser monitor irksome? We hear you! To ease your troubles we have come up with a single tool to create HTTP(s) URL sequence monitor and a Real Browser monitor. Take a look at how these two monitors can help : With our URL sequence monitor you can : Capture all HTTP request URLs in their exact sequence. Perform response code configuration, detect and get notified in case a bad response code occurs. Update URLs of
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