ServiceDesk Plus 9329 Released
Dear Users, SDP 9329 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9329: SD-68949 : CMDB API: Delete CI: The SDAdmin is unable to delete an asset that is not associated to any site. SD-68388, SD-67081, SD-66890, SD-67007, SD-67455, SD-67456, SD-67606, SD-67607, SD-67809, SD-67810, SD-66889, SD-68557, SD-68231, SD-68158, SD-68943 : Vulnerability issue fixed SD-66032 : Unable to reset the Project's code
BI case study: Learn how Home Partners of America increased productivity by 30 percent using Analytics Plus
Home Partners of America operates in 12 states and across 30 metropolitan areas. They had an extensive IT infrastructure with multiple data sources - in-house platforms, databases, and SQL servers - from which data had to sourced manually, and fed into spreadsheets to run reports. But as any system reliant on so much manual effort, the reports, and occasionally data itself was privy to errors. Home Partners opted for Analytics Plus as a tool to help them collect, and work on data that was crucial
ServiceDesk Plus 9330 Released
Dear Users, SDP 9330 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Mobile app Info Links for IOS and android apps are given under profile and admin section , available for SDAdmins and SDSiteAdmin. Issues Fixed in 9330: Vulnerability: SD-63275,SD-65316,SD-65524,SD-65525,SD-65593,SD-66578,SD-67996,SD-68298,SD-68387,SD-68390,SD-68391,SD-68392,SD-64424: Vulnerability fixed. Dashboard: SD-68259: Default widgets in dashboard
Microsoft Patch Tuesday December 2017 updates
Microsoft Patch Tuesday is here for December 2017 with 34 security updates, 2 key fixes for 7 different products. Patch now and stay safe to have a happy vacation ahead. Read more: https://goo.gl/2QUDRa
TeamViewer hacked: Here’s how to protect your systems
Hi there, TeamViewer can be exploited using a vulnerability allowing users to switch between viewer and presenter side, or remotely control the server. If you are using TeamViewer in your enterprise, do act now. Read more: https://goo.gl/2E65yX
TeamViewer hacked: Here’s how to protect your systems
Hi there, TeamViewer can be exploited using a vulnerability allowing users to switch between viewer and presenter side, or remotely control the server. If you are using TeamViewer in your enterprise, do act now. Read more: https://goo.gl/2E65yX
Get the first glimpse of ServiceDesk Plus Beta
Dear users, The ServiceDesk Plus Beta is open for public and the same can be downloaded from here. In case of any issues / feedback please contact us at beta@servicedeskplus.com Please note that you may face some issues. We are in the process of fixing issues that were raised internally and also by the closed beta testers. After this, we will have a couple of testing cycles. We assure you that we are definitely in converging mode. Your feedback will help us to converge quickly for the ServiceDesk
5 tips for seamless endpoint security
Hey there, Are you worried about your endpoints being hacked or breached? Here is a simple tips to build the best endpoint security in your enterprise. Building an effective endpoint security has become all time priority for enterprises. With the amount of cyber attacks evolving day by day, enterprises have to practice certain simple best practices to keep them vigilant against any unforeseen vulnerability breaches. Read more: https://goo.gl/taAmSB
5 tips for seamless endpoint security
Hey there, Are you worried about your endpoints being hacked or breached? Here is a simple tips to build the best endpoint security in your enterprise. Building an effective endpoint security has become all time priority for enterprises. With the amount of cyber attacks evolving day by day, enterprises have to practice certain simple best practices to keep them vigilant against any unforeseen vulnerability breaches. Read more: https://goo.gl/taAmSB
5 tips for seamless endpoint security
Hey there, Are you worried about your endpoints being hacked or breached? Here is a simple tips to build the best endpoint security in your enterprise. Building an effective endpoint security has become all time priority for enterprises. With the amount of cyber attacks evolving day by day, enterprises have to practice certain simple best practices to keep them vigilant against any unforeseen vulnerability breaches. Read more: https://goo.gl/taAmSB
Free NetFlow Analyzer Training: Register now to learn on effective bandwidth mgmt.
Hi there, Network administrators have a lot on their plates. They've multiple tasks in hand and need to be available 24*7 to allow smooth access to business-critical applications in the network. While asking ourselves what we could do to make your job as a network administrator a little easier, we are here with a two-part training to enhance your knowledge on effective bandwidth management with NetFlow Analyzer. Register now for this free training scheduled on December 6 and 13, 2017 at 11.30 am
Introducing Advanced Analytics for ServiceDeskPlus MSP Change Management Module
Advanced analytics for change management is now available Now get the power of advanced analytics to plan your changes ahead of time; reduce adhoc change requests, and cut down service outages resulting from emergency changes. Click here to know more. Note: ServiceDesk Plus must be on build 9303 or above, and Analytics Plus has to be on build 3300 or above to enable change management analytics.
Release Announcement: Build 3300
Hello folks! We're happy to roll out the update pack for Analytics Plus. This release comes with a couple of quick bug fixes and some new features. Features Introduced: 1. Introducing support for Change Management module in ServiceDesk Plus MSP Analytics Plus now supports change management module for out-of-the-box integrations with ServiceDesk Plus MSP. Note: You should be on the ServiceDesk Plus MSP build 9303 or above to get these reports. 2. Bullet and dial charts for dashboard widgets
Deploy Windows 10 Feature Packs!
Good News. Microsoft's Windows 10 version updates are released as feature packs. You can now deploy Windows 10 Feature Packs using ManageEngine Patch Manager Plus, provided you use version 10.0.147 or above Read our step-by-step instruction guide to seamlessly deploy Windows 10 feature packs.
Free webinar: Tracking and securing privileged access. Register
Want to secure and track privileged access in your organization? Looking for ways to meet the security and IT compliance mandates easily? This free "Tracking and securing privileged access" webinar to be hosted by Derek Melber, Active Directory MVP, is just for you. Register for free December 5th, 2017, 02 PM EST Join this webinar to learn how to, Create a honeypot Administrator account to track attacks Ensure the built-in Administrator account is secured Monitor activities performed by users
Password Manager Pro 9.4 is now available, with Key Manager Plus integration support!
Hi, We are glad to announce the release of Password Manager Pro 9.4 build (9400). This latest version is designed to integrate tightly with ManageEngine's SSH key and SSL certificate management solution, Key Manager Plus. The integration allows you to avail all Key Manager Plus features from within Password Manager Pro's user interface, thereby providing a complete solution to centrally manage privileged passwords, SSH keys, and SSL certificates from a single, unified platform. This brand-new Key
How to Patch the macOS High Sierra Security Flaw using Patch Manager Plus?
The macOS High Sierra security flaw Security is a top priority for every Apple product. Unfortunately, a bug discovered in the Apple's macOS High Sierra allows anyone administrator access to your Mac (just by specifying user name as "root" and no passoword). How to Patch the macOS High Sierra security flaw With Patch Manager Plus, all it takes is a few quick minutes to identify High Sierra machines missing the macOS High Sierra security update, install the patch and immediately report on the status
Find out if your Intel system is vulnerable to Intel SA-00086 vulnerability.
Beware! This Thanksgiving, Intel decided to talk turkey about a string of vulnerabilities, Intel SA-00086, that external researchers discovered in their chips. Intel released the Intel SA-00086 detection tool that runs on Windows and Linux systems. But what they don’t provide is a solution to automate the detection for multiple computers. As a system admin it is necessary to run the detection on 1000s of machines in your enterprise network. This can be done in a fraction of seconds with Desktop
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Free Webinar on Enterprise Service Management
Hi All, As you all know, we launched the enterprise service management feature on Oct 31. Using this feature, you will be able to instantly create service desk instances for all your business functions. Extend the benefits of ITSM best practices and workflows to other non-IT departments like HR, facilities, travel etc. If you haven't tried the feature already, To get started, log-in to your ServiceDesk Plus Cloud account and click on “ESM Directory” at the top right corner of your ServiceDesk
[KB] How do I monitor my Office 365 shared mailboxes?
Shared mailboxes are excellent for collaboration within organizations and allow multiple users to send and receive emails through them. However, they can cause security issues because of the ease of access. You need to audit your organization's shared mailboxes to know which user accessed a shared mailbox and when. Solution: Exchange Reporter Plus gives you granular reports on: Shared mailboxes Shared mailbox permissions Send as activities in shared mailboxes Shared mailbox activities Inactive shared
Script Master 19 : Send periodic notifications to requesters about their pending requests and accordingly update their status
Hi folks! I'm back this week with another useful script to help you with your ServiceDesk Plus needs. I trust that you found last script to create service requests through email, very helpful. This week's script helps you send periodic notifications to requesters about their pending requests and accordingly update their status Let us assume a scenario where the technicians reply to a request and put it in a custom status called 'Waiting for User'. The rules of the business demand that these requests
Free four-part OpManager training: Learn the nitty-gritty details of network monitoring
Hi there, Ever heard the expression "Nothing worth having comes easy"? Well, we'd argue that network monitoring is an exception to that statement. Learn network monitoring easily with our ITOM experts and unlock all the trade secrets, tips, and tricks of OpManager through our free training. Our training is split into four parts so that we can go in-depth into each module and answer each and every one of your questions. Register now for free> Here's a sneak peek into some of the topics covered
A swiss army knife for performance monitoring
For an IT infrastructure manager, tracking device performance is a significant step in planning device allocation and management. What if your servers' disk utilization is nearing full capacity? Or, what if your network servers are exhibiting frequent up and downswings in processing speed? Wouldn't it make your lives easier if all of these important metrics are available to you in a single view? Check out the sample report created using Analytics Plus that shows the average CPU, memory, and disk
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 updates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 updates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
[Free Webinar] 5 myths surrounding AD Group Policy- Register now
Hello! Understanding and employing Group Policy is inevitable when it comes to managing an Active Directory environment, yet many misconceptions surround it. Register for Free Gain absolute clarity on Group Policy Date & Time: November 14th, 02 PM EST Hosted by: Derek Melber, Active Directory MVP Looking forward, ADSolutions team.
Hotfix 8104 released
Dear Customers, We have released our hotfix 8104 today. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of new features and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8104 For any technical assistance, please send us a mail to supportcenterplus-support@manageengine.com or call us at the below numbers Thank You Regards, Arun Kumar SupportCenter Plus Manager - Tech Support
Webinar: Taking service desks beyond IT with enterprise service management
Hi all, We just launched the long-awaited enterprise service management (ESM) feature in ServiceDesk Plus' cloud version, allowing you to instantly build service desk instances for your non-IT departments, like HR, finance, travel, and facilities. If you haven't tried this new feature yet, check it out now by logging in to your cloud instance and clicking on ESM Directory. If you're not sure where to start with this new feature, or you'd just like some help, be sure to join our upcoming webinar
Password Manager Pro build 9300 Released
Hi, Password Manager Pro 9.3 (build 9300) has been released and is now available for download. This build incorporates a new feature – provisions for remote file transfer during RDP sessions launched via Password Manager Pro, as well as a collection of other enhancements and bug fixes. List of New Features / Enhancements include: File Transfers Over Remote Desktop Sessions Henceforth, in real-time Windows RDP sessions launched via Password Manager Pro's session gateway, users can securely transfer
NetFlow Analyzer 12.3 released!
Hi folks, NetFlow Analyzer 12.3 is out with a new feature, deep packet inspection. The DPI technology captures and analyzes packets to compare network and application response time delays for the applications and URLs accessed in your network. This helps you find the exact cause of application slowness and manage bandwidth more effectively. Also, NetFlow Analyzer extends support for Cisco Meraki devices that support NetFlow to monitor real-time network traffic and provide bandwidth usage reports
[Webinar Recording]: In case you missed our latest webinar on Oct 25th, 2017
Here is the video recording of the latest Analytics plus webinar on the topic- "Busting the analytics myth: Can analytics really help improve helpdesk processes?"
Free Android App: System tools (free remote system administration app)
System Tools is a free remote desktop management android app that includes three simple tools that every IT admin needs. As an IT admin, you have a lot of desktop management activities to handle, and although you'd like to, you can't always resolve every issue instantly. Download system tools now This is where System Tools app comes in handy, helping IT admins like yourself manage computers even while they're away from their desks. Key features: Pull up information about managed computers like
Free Android App: System tools (Free remote system administration app)
System Tools is a free remote desktop management android app that includes three simple tools that every IT admin needs. As an IT admin, you have a lot of desktop management activities to handle, and although you'd like to, you can't always resolve every issue instantly. Download system tools now This is where System Tools app comes in handy, helping IT admins like yourself manage computers even while they're away from their desks. Key features: Pull up information about managed computers like
Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
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