ServiceDesk Plus 9401 Released
Dear Users, SDP 9401 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9401: SD-70135 : Unable to create service requests, merge requests, or convert incident requests to service requests if the default additional fields are deleted in the earlier versions of the product. SD-70066 : Change module goes blank if the change type in a change has more than 22 characters. The issue occurs if the change type
Script Master 14: How to email pending requests list to each technician periodically
Hey Guys, Here I come with another useful script that helps to email pending requests to each technician in a periodic interval. Thank you @Albe Louw for posting us this requirement. Use Case : Say if we have 300 technicians and each one of them should be notified of their pending requests on a day-to-day basis. In ServiceDesk Plus, we may have to schedule 300 reports to send it to each one them. This script simplifies it and emails the report to every technician without having to create separate
[Free Seminar in Chicago, LA & Toronto] Explore ITOM solutions. Experience smooth IT.
Hello everybody, We are gearing up to meet you at for an action-packed day of new learnings and product demos at our free IT Operations Management seminar, and we'd like you to come along. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT. You can connect with our product experts and peers from your city, make
[Free Seminar in Chicago, LA & Toronto] Explore ITOM solutions. Experience smooth IT.
Hello everybody, We are gearing up to meet you at for an action-packed day of new learnings and product demos at our free IT Operations Management seminar, and we'd like you to come along. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT. You can connect with our product experts and peers from your city, make
[GDPR Webinar] Detecting & responding to personal data breaches.
Be GDPR-ready by this May. It's hard to prevent data breaches. Most of the time the only option that we have is containing the attack to reduce the impact. If you're a security administrator or a to-be data protection officer, then you need to definitely deploy a security solution that helps detect and report personal data breaches. The GDPR's Article 33 - Notification of data breaches to supervisory authorities says that too. Join our webinar and hear our compliance expert explain how easily you
ManageEngine Desktop Central introduces an all new OS imaging and deployment add-on
Greetings from ManageEngine Desktop Central! Great news for Desktop Central users! We are glad to inform you about the newest arrival to Desktop Central family, an all-new OS imaging and deployment add-on to help administrators automate OS imaging and deployment tasks from Desktop Central console. With this new feature release, Desktop Central will now serve as a one-stop solution for complete PC lifecycle management, supporting all tasks from provisioning of OS, managing the desktops to retiring
[GDPR Webinar] Detecting and responding to personal data breaches.
Be GDPR-ready by this May. It's hard to prevent data breaches. Most of the time the only option that we have is containing the attack to reduce the impact. If you're a security administrator or a to-be data protection officer, then you need to definitely deploy a security solution that helps detect and report personal data breaches.The GDPR's Article 33 - Notification of data breaches to supervisory authorities says that too. Join our webinar and hear our compliance expert explain how easily you
Free OpManager Training: Your guide to better network monitoring
Hey everyone, Our free OpManager training is back with a bang! Get ready to amp your network skills and boost your productivity with our free training on OpManager. Join forces with your peers and attack network management head-on with our training. Register Now This five-part training series covers the nuances of every OpManager module: Part 1: Network discovery and classification Part 2: Server performance monitoring Part 3: Network performance monitoring Part 4: Network fault management and IT
ITSM analytics case study: Learn how Toyota Boshoku America optimized IT ticketing with Analytics Plus
We're happy to announce we've published our latest case study on our website. Here is a gist of what it's about: Toyota Boshoku, one of the world's premium automotive interior systems manufacturer and supplier employing over 11,000 team members across 18 global offices, was on a mission to streamline their IT operations across all branch offices. They wanted a comprehensive view of their IT operations so they can strategically plan workflow and ensure incoming tickets are resolved at the earliest.
Free webinar: Everything you need to know about ransomware
WannaCry. Petya. Locky. These were some of the major ransomware attacks that affected organizations in 2017. Security experts believe we will see more large-scale ransomware attacks in 2018. Worried about ransomware hitting your enterprise? Join us for our webinar to learn: The basics of ransomware. The set of best practices that you can implement right away for mitigating the attack. How our real-time file server auditing solution can detect and shut down ransomware. Date and time: Feb 8th @ 2 PM
Security Advisory - Fix available for unauthenticated blind SQL injection vulnerability issue. Apply the latest service pack.
This is a security advisory for Firewall Analyzer customers using versions 123045 or earlier. We recommend that you upgrade to the latest version of Firewall Analyzer, 123057, to fix the security vulnerability described below. Description: Firewall Analyzer contained a vulnerability through which it was possible to upload files using an unauthenticated servelet. This was identified and disclosed by Digital Defense, a provider of security risk assessment solutions. For details, please refer to the
Issues reported in 9400 and their status
Will list all the issues that have been reported while upgrading and running 9400 version of ServiceDesk Plus, their analysis, workarounds if any and their status.
[Free Webinar] Comply with the GDPR: Ensuring personal data integrity and confidentiality.
Begin your journey to be GDPR compliant. Let our compliance specialist explain every step required to get there easily. Register here Title: "Comply with the GDPR: Ensuring personal data integrity and confidentiality." Date & Time: 7th February, 2 PM GMT What can you expect from this webinar? How to ensure that your personal data stays secure. Getting answers for the vital Ws with proper auditing techniques. Best security practices to ensure personal data safety and ways to implement them. Auditing
Fix available for unauthenticated blind SQL injection vulnerability issue. Apply the latest service pack.
This is a security advisory for Network Configuration Manager customers using versions 123055 or earlier. We recommend that you upgrade to the latest version of Network Configuration Manager, 123057, to fix the security vulnerability described below. Description: Network Configuration Manager contained a vulnerability through which it was possible to upload files using an unauthenticated servlet. This was identified and disclosed by Digital Defense, a provider of security risk assessment solutions.
Fix available for unauthenticated blind SQL injection vulnerability issue. Apply the latest service pack.
This is a security advisory for OpManager customers using versions 123056 or earlier. We recommend that you upgrade to the latest version of OpManager, 123057, to fix the security vulnerability described below. Description: OpManager contained a vulnerability through which it was possible to upload files using an unauthenticated servlet. This was identified and disclosed by Digital Defense, a provider of security risk assessment solutions. For details, please refer to the public disclosure published
Everything you need to know about ransomware
WannaCry. Petya. Locky. These were some of the major ransomware attacks that affected organizations in 2017. Security experts believe we will see more large-scale ransomware attacks in 2018. Worried about ransomware hitting your enterprise? Join us for our webinar to learn: The basics of ransomware. The set of best practices that you can implement right away for mitigating the attack. How our real-time file server auditing solution can detect and shut down ransomware. Date and time: Feb 8th @
Join us for our complimentary US Endpoint Security seminars this March.
With a total of 159,700 cyberattacks, 2017 was a big year in cybersecurity – and 2018 is slated to be even bigger. But, is your enterprise ready? We're going city-to-city to bring you sessions on endpoint management, cyberattack prevention, patch management, asset management, enterprise mobility management, and OS deployment. Hurry up and register right now because we'd hate for you to miss out! Here are reasons why you must be there: Discover the top cybersecurity trends of 2018. Watch demos of
Join us for our complimentary US Endpoint Security seminars this March.
With a total of 159,700 cyberattacks, 2017 was a big year in cybersecurity – and 2018 is slated to be even bigger. But, is your enterprise ready? We're going city-to-city to bring you sessions on endpoint management, cyberattack prevention, patch management, asset management, enterprise mobility management, and OS deployment. Hurry up and register right now because we'd hate for you to miss out! Here are reasons why you must be there: Discover the top cybersecurity trends of 2018. Watch demos of
Join us for our complimentary US endpoint security seminars this March.
With a total of 159,700 cyberattacks, 2017 was a big year in cybersecurity – and 2018 is slated to be even bigger. But, is your enterprise ready? We're going city-to-city to bring you sessions on endpoint management, cyberattack prevention, patch management, asset management, enterprise mobility management, and OS deployment. Hurry up and register right now because we'd hate for you to miss out! Here are reasons why you must be there: Discover the top cybersecurity trends of 2018. Watch demos of
Join us for our US complimentary Endpoint Security seminars this March.
With a total of 159,700 cyberattacks, 2017 was a big year in cybersecurity – and 2018 is slated to be even bigger. But, is your enterprise ready? We're going city-to-city to bring you sessions on endpoint management, cyberattack prevention, patch management, asset management, enterprise mobility management, and OS deployment. Hurry up and register right now because we'd hate for you to miss out! Here are reasons why you must be there: Discover the top cybersecurity trends of 2018. Watch demos of
ServiceDesk Plus 9.4 framework enhancement released
Dear Users We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.4 framework enhancement released. This release does not bring any new features. However there are couple of enhancements and behavioural changes that has been introduced. This upgrade removes the jBoss dependency from the framework, reduces security risk with jBoss, increased performance and quicker startup. MYSQL will no longer be our supported database. Users who have used our SCCM plugin has to reconfigure
Hotfix 8105 released
Dear Customers, Today we have released our next hotfix 8105. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features and issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8105 Thank You Arun Kumar Manager - Tech Support Direct Number : + 1 408 352 9115 X 7213 US : +1 888 720 9500 | Intl : +1 925 924 9500 Australia : +1 800 631 268 | UK : 0800 028 6590
[Free Webinar] Enterprise single sign-on for 100+ cloud apps
How easy would it be if users could utilize their Active Directory credentials for single sign-on authentication to cloud based applications? Today's enterprises—small, medium, or large— are forced to use a handful of cloud-based applications to meet all their business needs. Employees have to access these applications on a daily basis. The constant search for login URLs, remembering multiple usernames and passwords for different applications can be quite exhausting. This could reflect negatively
Newsletter de Enero
¡Newsletter de enero! Otro maravilloso año estelar para ManageEngine. Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
[Webinar Recording]: In case you missed our latest webinar on Jan 23th, 2018
Here is the recording of the latest Analytics Plus webinar on the topic- "Crack open data silos: Analyze data from databases and third-party applications"
ServiceDesk Plus 9335 Released
Dear Users, SDP 9335 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9335: SD-69732 : Technician name is set as empty in Desktop Central when the technician name is edited in ServiceDesk Plus. SD-69971 : In some SSO-enabled environments, blank page appears during login. SD-69958 : Vulnerability fixed. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Fix for Meltdown and Spectre
Hi All Greetings from Desktop Central technical support team. Please use Desktop Central's Patch management to mitigate the vulnerability. Here are the bulletin details from MS. CVE-2017-5753 - Bounds check bypass CVE-2017-5715 - Branch target injection CVE-2017-5754 - Rogue data cache loadFor more read.. https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/ADV180002 How to identify the Meltdown & Spectre using Desktop Central scan? 1. Sync the Patch DB & Scan all Systems. 2. To find
ServiceDesk Plus 9334 Released
Dear Users, SDP 9334 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9334: SD-69824 : Agent certificate and jar signed certificates are expired. Msi and jar files needs to be signed with the latest certificates. SD-69626 : Upgrade failure occurs when a CI type which is created later is made the parent type of a CI type created earlier. Issue occurs when both the CI types are mapped to a same product
[Free Webinar] How to mitigate Meltdown and Spectre?
Its been ten days since #Meltdown and #Spectre nightmare. Attend this webinar to know, how you can patch your entire network of systems without BSD, ask questions about Microsoft security updates, the registry key checks, performance impact, and other bios updates.We are also offering few security best practices and mitigation procedures to reduce the threat posed by Meltdown and Spectre. Webinar is on Jan 17, 10:30 am GMT. Register Now Here are some FAQ's on meltdown and spectre.
Top 5 critical alerts you need for IT security (free webinar)
The first step in detecting and responding to security threats is getting to know immediately when events of interest occur. Register for our free webinar "Top five critical alerts you need for IT security" to learn about the events you need to monitor in your network and how a SIEM (security information and event management) solution can alert you for these events to ensure security and compliance. Register Now Date and Time: Jan 17th, 2 PM GMT and 2 PM EST
ManageEngine: Free Webinar - Securing and monitoring file integrity
Monitoring file integrity helps secure your confidential business data against insider threats and cyber attack. In our "Monitoring and Securing Windows file integrity" webinar you will learn how file integrity monitoring can help strengthen security and streamline adherence to compliance requirements in your organization. Register Now for free Jan 16th, 02 PM EST Hosted by Derek Melber, MVP Join us and learn how to Get real-time alerts on unauthorized access to files? Leverage file monitoring,
[Webinar] Crack open data silos: Analyze data from databases and third-party applications
Date: January 23, 2018. (2:30pm AEDT | 10am GMT | 11am PST) Presented by: Daniel Charles, Product specialist, Analytics Plus Agenda: Cracking open data silos and making data available for analysis. The biggest challenge for business executives today isn't about the volume, variety or velocity of data. It's not even about the technology or skill-base needed to analyze the data. It's getting access to data. Does it always have to be so difficult? Not really! Join us for a free webinar and we'll
ManageEngine's GDPR & IT Security Seminar in London - Register Now
Hi, How strong is your cybersecurity strategy? Implementing better cybersecurity tactics and meeting the GDPR mandates can help improve overall security and restrict access to personal data. ManageEngine ADSolutions team invites you to attend the free seminar on "GDPR & Cyber Security" in London. Derek Melber, Active Directory MVP, will unravel the mystery surrounding the GDPR and help you lay out your organization's security roadmap in tune with the new mandate. There will also be sessions that focus
Microsoft Patch Tuesday January 2018 updates
This month’s Microsoft Patch Tuesday security updates address 59 vulnerabilities, out of which 16 are critical threats and 20 can be leveraged by attackers for remote code execution. Microsoft has suspended updates for AMD processors after reports of Blue Screen of Death errors. Some antivirus programs also appear to be incompatible with these updates.
Free training - Network Configuration Manager
Hi there, Want to know how to manage network configurations easily? Interested in automating network configuration management? Well, we have the solution. Join your network peers in the free training on Network Configuration Manager and learn how to keep your network at peak performance from our ITOM experts. We've split the training into two modules so that you can learn the most about NCM: January 23, 2018 | 11.30 AM EST : Configuration backup, Config change management & disaster recovery. Agenda:
[Free Webinar] Tracking insider threats - Register now
The insider poses perhaps the greatest threat to network security, which is why it is imperative for each of us to know about the various ways in which insiders attack and how to setup tracking so that malicious behavior can be detected early. Register for this webinar to learn about: How to reduce and eliminate attacks against Microsoft authentication protocols What to monitor on user workstations How to monitor and reduce privilege escalation attacks Register for free Jan 9th, 02 PM EST & Jan
ServiceDesk Plus 9333 Released
Dear Users, SDP 9333 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9333: SD-69633 : Vulnerability fixed. SD-69338 : Migration fails while applying the 9327 patch throwing the following error, "Out Of Memory" which is due to the huge data present in the Notification table. SD-69629 : Issues with marking of filters as "favorites" and in filter order rearrangement in Request custom filter. Breakage occurs
Webinar: How to mitigate the Meltdown and Spectre bugs. (Register Now)
Meltdown and Spectre, two massive hardware bugs that exist in Intel, AMD, and ARM processors that are capable of exposing any sensitive data that is being processed in your countless desktops, laptops, and other devices. Attend this webinar, to know how these bugs exploit sensitive data and mitigate them right away. Agenda: Quick recap of the devastating intel bugs and their impacts. Understanding the difference between Meltdown and Spectre. Methods to mitigate Meltdown and Spectre. Webinar details:
[Free Webinar] Tracking insider threats - Register now
The insider poses perhaps the greatest threat to network security, which is why it is imperative for each of us to know about the various ways in which insiders attack and how to setup tracking so that malicious behavior can be detected early. Register for this webinar to learn about: How to reduce and eliminate attacks against Microsoft authentication protocols What to monitor on user workstations How to monitor and reduce privilege escalation attacks Register for free Jan 9th, 02 PM EST & Jan
Mitigation for Meltdown and Spectre exploit
Introduction to Meltdown and Spectre Meltdown and Spectre are two new hardware bugs that exist in Intel, AMD, and ARM processors and capable of exposing any sensitive data processed by countless computers and devices. Personal data like passwords, photos, emails, and even business-critical documents can be accessed and stolen. Read more. Exploits CVE-2017-5754 (Meltdown) and CVE-2017-5753 and CVE-2017-5715 (Spectre). Mitigation Bulletin ID: MS18-JAN1 ManageEngine patch management team have already
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