ServiceDesk Plus 10008 Released
Dear Users,
SDP 10008 has been released and can be downloaded from the URL below,
Issues Fixed
Requests :
SD-66023 : Unable to search/view a shared Request using the global search option.
SD-70453 : Priority of a request is not updated as per the values set in the priority matrix if the request is created via mail.
SD-68698 : Priority-based business rule does not work if the request is created by a requester who cannot set the priority. The issue occurs if the priority is set by the priority matrix.
SD-71590 : Technician with scope for the template is unable to create a request via API.
SD-71804 : Request search in technician details page displays requests of other users with a similar first name. The issue occurs if the display name contains a comma.
SD-71940 : When requester/technician field of a request has multiple users (separated by a comma) then clicking on 'View Requests' from user details page shows requests belonging to other users with similar first names.
Admin :
SD-69452 : More variables are added for business description in business rule notifications.
SD-75293 : The loading icon shown while copying field and form rule in incident/service template is not getting disappeared after a successful rule copy.
SD-75300 : Templates marked for no further usage are also listed in the copy rules drop-down in field and form rule for incident and service templates.
SD-75368, SD-75561 : The count of the Radio/Multi-select additional fields configured in Global Config can be exceeded while adding a new additional field.
SD-75123 : Form Customizer : Service template's add page lists the service category field in the available field list.
SD-73367 : Request Template's API lists the service templates for setups using a standard license.
Please refer to the below link for the steps to install the patch.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team