Planned maintenance of our US Data Center
Dear Customers, We had announced in September 2017 about the annual infrastructure maintenance of our US Data Centers in this post. Because of unavoidable reasons, the activity was postponed and we promised to keep you informed on the future dates. Planned Maintenance of our US Data Centers is scheduled from 17th December, 2017 to 31st December 2017. During this upgrade process, ServiceDesk Plus OnDemand will continue to be operational and we do not anticipate any major interruptions in using our
Security Update - ManageEngine Desktop Central
Dear Users, Wishing everyone a happy and productive New Year. Quick security update on password encryption violation in Desktop Central and MSP products. Any user who can access the Desktop Central Server computer can acquire specific passwords in Desktop Central has been handled and released in build 100157. #securityupdate-dc For more details, Desktop Central https://www.manageengine.com/products/desktop-central/password-encryption-policy-violation.html Desktop Central MSP https://www.manageengine.com/desktop-management-msp/password-encryption-policy-violation.html
ServiceDesk Plus 9332 Released
Dear Users, SDP 9332 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9332: SD-69627 : Request custom filters and advanced search are not working. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Register now for Applications Manager's free training series!
Hello IT folks! Mark your calendars for Applications Manager's free four-day training program on Jan 24th, Jan 31st, Feb 7th, and Feb 14th, 2018. With our industry experts, let us together help each other understand the nuances of Applications Performance Monitoring with Applications Manager. Distributed across four days, split into agendas covering every critical aspect in complete detail, this training will enrich your IT teams already working with Applications Manager as well as other employees
Pre-Installed Keeper Password Manager on Windows 10 exposes systems to passwords stealing
Problem: There's a good reason why security analysts get nervous about bundled third-party software: it can introduce vulnerabilities that the companies can't control. Google researcher Tavis Ormandy discovered that a Windows 10 image came bundled with a third-party password manager, Keeper, which came with a glaring browser plugin flaw -- a malicious website could steal passwords. Solution: It is recommended to disable Content Delivery Manager (for PreInstalledApps enabled) using Desktop Central's
Gear up for the Festive season
We wish all our users experience the most exuberant times with your near and dear ones on this joyous festive season. We look forward to working with you all in 2018. Wishing you all a very Happy festive season!
ServiceDesk Plus iOS App 4.4 Released
Dear User, ServiceDesk Plus iOS app 4.4 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.4 are: 1. Support for Asset module (from server build 9330). • View and search assets. • Fetch asset details by scanning a barcode. • Scan multiple barcodes and add them as new assets. • Web RDP. 2. Broken navigation bar-buttons on the resolution, work log and notes screens have been fixed. 3.
ServiceDesk Plus 9331 Released
Dear Users, SDP 9331 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes in 9331 Group Filter in request list view filter will be removed by default. You can enable the groups again in the request list view filter by accessing admin>>self service portal settings>>Show groups in request list view filter. V3 API: The parameter name 'input_data' must be in lower case. V3 API: Technician key is deprecated as
Webinar: Preparing for the GDPR with privileged access management
Hi All, With 11 chapters, 99 articles, and 300 pages of text, the European Union's General Data Protection Regulation (GDPR) is undoubtedly one of the most complex regulations of recent times. IT teams, security analysts, CIOs/CTOs, and even C-level executives are finding it difficult to decode the GDPR's technical terms and devise a plan of action. Like it or not, any company that handles EU consumers' personal data needs to be GDPR-compliant on or before May 25, 2018. And the GDPR isn't just another
RecoveryManager Plus Rolls out Build 5320
Hello, Everyone! We are glad to release the latest version of RecoveryManager Plus build 5320 which comes with the ability to backup and restore Windows file servers. New features: Windows file server backup & restoration: Backup and restore Windows file servers. Bare metal restoration: Restore your Windows servers from scratch. File/folderFile/folder/volume restorations: Perform file, folder, and volume level restorations of your Windows servers (file servers and DCs). Virtual environment File/folder
Script Master 20 : Auto share request to users specified on a request field
Hey Guys, We are sorry for not posting a script for a while. Here comes our next script on our series, https://resources.manageengine.com/resources/resource/auto-share-requests-to-users-specified-on-a-field
Top ADAudit Plus features of 2017
Over the past year, the ADAudit Plus team has been hard at work adding new features, enhancing existing ones and fixing issues; with the sole motive of improving user experience. Watch this video to learn about the top ADAudit Plus features of 2017, which help- Meet security and compliance needs across on-premise/Azure/hybrid AD environments with the newly added Azure AD auditing. Monitor user productivity using the ‘User Attendance’ report. Get complete visibility across EMC storage with the newly
Community : Tips for better utilization
Season's greetings from all of us at ServiceDesk Plus support. We are happy to see that the transition to the new community portal was smooth for most of our customers. Or, did you face any issues? We'd be happy to hear from you. Here are a few tips that will help you use this space better: 1.If you are a paid customer and want to log a request with us, please head to support.servicedeskplus.com 2.If you are a free user, please post your queries on the community page; one of our community coordinators
ServiceDesk Plus 9329 Released
Dear Users, SDP 9329 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9329: SD-68949 : CMDB API: Delete CI: The SDAdmin is unable to delete an asset that is not associated to any site. SD-68388, SD-67081, SD-66890, SD-67007, SD-67455, SD-67456, SD-67606, SD-67607, SD-67809, SD-67810, SD-66889, SD-68557, SD-68231, SD-68158, SD-68943 : Vulnerability issue fixed SD-66032 : Unable to reset the Project's code
BI case study: Learn how Home Partners of America increased productivity by 30 percent using Analytics Plus
Home Partners of America operates in 12 states and across 30 metropolitan areas. They had an extensive IT infrastructure with multiple data sources - in-house platforms, databases, and SQL servers - from which data had to sourced manually, and fed into spreadsheets to run reports. But as any system reliant on so much manual effort, the reports, and occasionally data itself was privy to errors. Home Partners opted for Analytics Plus as a tool to help them collect, and work on data that was crucial
ServiceDesk Plus 9330 Released
Dear Users, SDP 9330 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Mobile app Info Links for IOS and android apps are given under profile and admin section , available for SDAdmins and SDSiteAdmin. Issues Fixed in 9330: Vulnerability: SD-63275,SD-65316,SD-65524,SD-65525,SD-65593,SD-66578,SD-67996,SD-68298,SD-68387,SD-68390,SD-68391,SD-68392,SD-64424: Vulnerability fixed. Dashboard: SD-68259: Default widgets in dashboard
Microsoft Patch Tuesday December 2017 updates
Microsoft Patch Tuesday is here for December 2017 with 34 security updates, 2 key fixes for 7 different products. Patch now and stay safe to have a happy vacation ahead. Read more: https://goo.gl/2QUDRa
TeamViewer hacked: Here’s how to protect your systems
Hi there, TeamViewer can be exploited using a vulnerability allowing users to switch between viewer and presenter side, or remotely control the server. If you are using TeamViewer in your enterprise, do act now. Read more: https://goo.gl/2E65yX
TeamViewer hacked: Here’s how to protect your systems
Hi there, TeamViewer can be exploited using a vulnerability allowing users to switch between viewer and presenter side, or remotely control the server. If you are using TeamViewer in your enterprise, do act now. Read more: https://goo.gl/2E65yX
Get the first glimpse of ServiceDesk Plus Beta
Dear users, The ServiceDesk Plus Beta is open for public and the same can be downloaded from here. In case of any issues / feedback please contact us at beta@servicedeskplus.com Please note that you may face some issues. We are in the process of fixing issues that were raised internally and also by the closed beta testers. After this, we will have a couple of testing cycles. We assure you that we are definitely in converging mode. Your feedback will help us to converge quickly for the ServiceDesk
5 tips for seamless endpoint security
Hey there, Are you worried about your endpoints being hacked or breached? Here is a simple tips to build the best endpoint security in your enterprise. Building an effective endpoint security has become all time priority for enterprises. With the amount of cyber attacks evolving day by day, enterprises have to practice certain simple best practices to keep them vigilant against any unforeseen vulnerability breaches. Read more: https://goo.gl/taAmSB
5 tips for seamless endpoint security
Hey there, Are you worried about your endpoints being hacked or breached? Here is a simple tips to build the best endpoint security in your enterprise. Building an effective endpoint security has become all time priority for enterprises. With the amount of cyber attacks evolving day by day, enterprises have to practice certain simple best practices to keep them vigilant against any unforeseen vulnerability breaches. Read more: https://goo.gl/taAmSB
5 tips for seamless endpoint security
Hey there, Are you worried about your endpoints being hacked or breached? Here is a simple tips to build the best endpoint security in your enterprise. Building an effective endpoint security has become all time priority for enterprises. With the amount of cyber attacks evolving day by day, enterprises have to practice certain simple best practices to keep them vigilant against any unforeseen vulnerability breaches. Read more: https://goo.gl/taAmSB
Free NetFlow Analyzer Training: Register now to learn on effective bandwidth mgmt.
Hi there, Network administrators have a lot on their plates. They've multiple tasks in hand and need to be available 24*7 to allow smooth access to business-critical applications in the network. While asking ourselves what we could do to make your job as a network administrator a little easier, we are here with a two-part training to enhance your knowledge on effective bandwidth management with NetFlow Analyzer. Register now for this free training scheduled on December 6 and 13, 2017 at 11.30 am
Introducing Advanced Analytics for ServiceDeskPlus MSP Change Management Module
Advanced analytics for change management is now available Now get the power of advanced analytics to plan your changes ahead of time; reduce adhoc change requests, and cut down service outages resulting from emergency changes. Click here to know more. Note: ServiceDesk Plus must be on build 9303 or above, and Analytics Plus has to be on build 3300 or above to enable change management analytics.
Release Announcement: Build 3300
Hello folks! We're happy to roll out the update pack for Analytics Plus. This release comes with a couple of quick bug fixes and some new features. Features Introduced: 1. Introducing support for Change Management module in ServiceDesk Plus MSP Analytics Plus now supports change management module for out-of-the-box integrations with ServiceDesk Plus MSP. Note: You should be on the ServiceDesk Plus MSP build 9303 or above to get these reports. 2. Bullet and dial charts for dashboard widgets
Deploy Windows 10 Feature Packs!
Good News. Microsoft's Windows 10 version updates are released as feature packs. You can now deploy Windows 10 Feature Packs using ManageEngine Patch Manager Plus, provided you use version 10.0.147 or above Read our step-by-step instruction guide to seamlessly deploy Windows 10 feature packs.
Free webinar: Tracking and securing privileged access. Register
Want to secure and track privileged access in your organization? Looking for ways to meet the security and IT compliance mandates easily? This free "Tracking and securing privileged access" webinar to be hosted by Derek Melber, Active Directory MVP, is just for you. Register for free December 5th, 2017, 02 PM EST Join this webinar to learn how to, Create a honeypot Administrator account to track attacks Ensure the built-in Administrator account is secured Monitor activities performed by users
Password Manager Pro 9.4 is now available, with Key Manager Plus integration support!
Hi, We are glad to announce the release of Password Manager Pro 9.4 build (9400). This latest version is designed to integrate tightly with ManageEngine's SSH key and SSL certificate management solution, Key Manager Plus. The integration allows you to avail all Key Manager Plus features from within Password Manager Pro's user interface, thereby providing a complete solution to centrally manage privileged passwords, SSH keys, and SSL certificates from a single, unified platform. This brand-new Key
How to Patch the macOS High Sierra Security Flaw using Patch Manager Plus?
The macOS High Sierra security flaw Security is a top priority for every Apple product. Unfortunately, a bug discovered in the Apple's macOS High Sierra allows anyone administrator access to your Mac (just by specifying user name as "root" and no passoword). How to Patch the macOS High Sierra security flaw With Patch Manager Plus, all it takes is a few quick minutes to identify High Sierra machines missing the macOS High Sierra security update, install the patch and immediately report on the status
Find out if your Intel system is vulnerable to Intel SA-00086 vulnerability.
Beware! This Thanksgiving, Intel decided to talk turkey about a string of vulnerabilities, Intel SA-00086, that external researchers discovered in their chips. Intel released the Intel SA-00086 detection tool that runs on Windows and Linux systems. But what they don’t provide is a solution to automate the detection for multiple computers. As a system admin it is necessary to run the detection on 1000s of machines in your enterprise network. This can be done in a fraction of seconds with Desktop
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Free Webinar on Enterprise Service Management
Hi All, As you all know, we launched the enterprise service management feature on Oct 31. Using this feature, you will be able to instantly create service desk instances for all your business functions. Extend the benefits of ITSM best practices and workflows to other non-IT departments like HR, facilities, travel etc. If you haven't tried the feature already, To get started, log-in to your ServiceDesk Plus Cloud account and click on “ESM Directory” at the top right corner of your ServiceDesk
[KB] How do I monitor my Office 365 shared mailboxes?
Shared mailboxes are excellent for collaboration within organizations and allow multiple users to send and receive emails through them. However, they can cause security issues because of the ease of access. You need to audit your organization's shared mailboxes to know which user accessed a shared mailbox and when. Solution: Exchange Reporter Plus gives you granular reports on: Shared mailboxes Shared mailbox permissions Send as activities in shared mailboxes Shared mailbox activities Inactive shared
Script Master 19 : Send periodic notifications to requesters about their pending requests and accordingly update their status
Hi folks! I'm back this week with another useful script to help you with your ServiceDesk Plus needs. I trust that you found last script to create service requests through email, very helpful. This week's script helps you send periodic notifications to requesters about their pending requests and accordingly update their status Let us assume a scenario where the technicians reply to a request and put it in a custom status called 'Waiting for User'. The rules of the business demand that these requests
Free four-part OpManager training: Learn the nitty-gritty details of network monitoring
Hi there, Ever heard the expression "Nothing worth having comes easy"? Well, we'd argue that network monitoring is an exception to that statement. Learn network monitoring easily with our ITOM experts and unlock all the trade secrets, tips, and tricks of OpManager through our free training. Our training is split into four parts so that we can go in-depth into each module and answer each and every one of your questions. Register now for free> Here's a sneak peek into some of the topics covered
A swiss army knife for performance monitoring
For an IT infrastructure manager, tracking device performance is a significant step in planning device allocation and management. What if your servers' disk utilization is nearing full capacity? Or, what if your network servers are exhibiting frequent up and downswings in processing speed? Wouldn't it make your lives easier if all of these important metrics are available to you in a single view? Check out the sample report created using Analytics Plus that shows the average CPU, memory, and disk
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
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