Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
Register Now for Free Webinar : How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free
Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
[KB] How do I identify details about emails that were not delivered?
A previous tips and tricks post discussed how you can check on emails that were not delivered in an Exchange on-premises organization. Keeping an eye on email delivery is important for any business. Your organization could be embroiled in a situation where a user claims they never received an important email. To verify this, you, as an IT admin, will be asked to identify emails that were not delivered with a particular time period. Just like in the on-premise servers, identifying undelivered emails
Introducing our rapid-start enterprise service desk
IT departments have always benefitted because of good service management processes and tools at their disposal, which helped them create better workflows and business practices, while other business departments like HR, Facilities, Travel etc have to make do with rigmarole tools and processes. Not any more. It is now time to take the best practices from IT Service Management and extend them to other business functions in the organization. Introducing Enterprise Service Management (ESM) in ServiceDesk
[Webinar] Auditing 101: Stay compliant and secure your enterprise with SIEM
Register for our free webinar "Auditing 101" to learn how a SIEM tool can help you leverage the power of auditing to meet compliance regulations and secure your enterprise. We will also introduce you to Log360, our comprehensive SIEM solution which can keep your auditing woes at bay. You can even` get all your queries answered by our product experts during the session. Date and Time: November 1st, 12:00 PM IST and November 2nd, 2:00 PM GMT Register Now
ServiceDesk Plus 9328 Released
Dear Users, SDP 9328 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9328: SD-69087 : The Apple push notification certificate is updated in this build. The current certificate expires on October 29, 2017. SD-68971 : Request form hangs if 'add resource' field is disabled in FAFR. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
SDP IOS Push Notifications certificate expires on 29th October 2017
Dear User ServiceDesk Plus IOS push notification certificate expires on 29th October 2017. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\server\default\conf folder. 3. Download the "SDPProductionCertificate.p12" file from here and paste it in the above mentioned location. Delete the existing file. 4. Start the application. We will include this file as a part of the 9328 hotfix. Regards Edwin
ServiceDesk Plus 9327 Released
Dear Users, SDP 9327 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9327: SD-69035 : Schedule to clean up duplicated Software CIs. SD-69032 : Mail fetching error occurs if the configured keystore file name contains special characters. SD-68973 : Replies sent to the notification mails are not getting added as a conversation if the delimiter is removed from the subject. SD-68280 : XSS vulnerability issue.
ServiceDesk Plus 9326 Released
Dear Users, SDP 9326 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9326: SD-68936 : Mail fetching error occurs if the server redirection is configured in server.xml. SD-68901 : Unable to create requests on behalf of another user. SD-68919 : Request custom menu is not displayed under the "Actions" menu of the request tab. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Webinar: Password Manager Pro end-user training
Hi All, Password fatigue can put your entire organization at risk by making your employees start acting recklessly when it comes to using and sharing passwords. It's up to IT teams to play defense against this fatigue by equipping employees with the right set of tools, like Password Manager Pro, and periodically educating them about growing threats from hackers and malicious insiders. In an effort to help IT teams educate users on enterprise password management, ManageEngine is offering a free training
IOS Push Notifications certificate expires today
Dear User(s) ServiceDesk Plus MSP - IOS push notification certificate expires today. Hence to overcome push notification issue, please follow the steps below : 1. Shut down Servicedesk Plus MSP application service. 2. Navigate into <ServiceDesk Plus MSP_home>\server\default\conf folder. 3. Download the "SDPProductionCertificate.p12" file from here and paste it in the above mentioned location. Delete the existing file. 4. Start the application. We will update this file in our next hotfix release
Critical Update! - Ensure your Desktop Central build is 90072 or above
Hello Folks, Greetings from Desktop Central Technical Support Team. The April month's Newsletter from Desktop Central carried the bellow message Critical Update! - Update Desktop Central to latest version It is recommended to update your Desktop Central build to the latest version before upgrading to Windows 10 Creator update. Upgrading your computers without the latest version, might hinder the Desktop Central performance. I just want to re-iterate the same message to ensure that you are in or above
Learn from our 'Use Case' posts in ManageEngine forums.
Hello users, We hope that you find AlarmsOne helpful in making your IT alert management simple and effective. To help you make use of AlarmsOne to its maximum potential, the AlarmsOne team has planned to post a series of 'Use Cases' in our ManageEngine Community forums. We'll discuss different scenarios where AlarmsOne can make things simple for you. You can also participate in the discussions and ask the questions you have. In case you come across any scenario where you think AlarmsOne can
Have you tried generating Alarm Reports yet?
Here at AlarmsOne, we wanted to help you dive deep into your incident alerts. After all, it should be easy to see the current status of old alerts, who acknowledged them, when they were closed, and how long it took to resolve the incident. That’s why we made some tweaks to AlarmsOne to make accessing past alert information as easy as possible. Now you can easily generate reports in PDF or CSV and inspect data of interest and intervene wherever necessary, so you can improve the efficiency and effectiveness
ADSelfService Plus Online Training Series - Register Now
ADSelfService Plus Online Training Series Every Tuesday & Thursday 2 PM EDT | 11 AM GMT Presenters: Sharada & Andy Reserve
Announcing the release of ADAudit Plus' latest version: Build 5050
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' latest version: Build 5050. With latest build 5050- Maximize visibility into your cloud-based AD with Azure AD auditing, get reports on user attendance, audit all authentication attempts via LDAP, and also audit workgroup servers. Other enhancements and fixes have also been made to enrich your experience, please find them below. With ADAudit Plus- Perform real-time auditing,
Servicedesk Plus and GDPR
We are working on certain enhancements to the product where in customers using SDP would be able to be GDPR compliant. I will list down the activities we would be doing as part of this in phase I, Personally Identifiable Information (PII) data : In SDP, the PII information can be stored in the following places, Basic Requester information ( in the form of email, phone number ) Additional Requester information ( through requester additional fields in the form of SSO number, account number etc... )
Password Manager Pro Build 9200 Released
Hi, We are glad to announce the release of Password Manager Pro 9.2 (build 9200). This build incorporates a set of new features such as IIS Web.config discovery and password reset, enhancements, and a couple of bug fixes. List of New Features / Enhancements include: Access Control Workflow enhancements Password Access Control Workflow has been upgraded. With this update: One or more user groups can be designated to approve password access requests. Earlier, some users can be excluded from access
Webinar: Busting the Analytics Myth: Can Analytics really help you improve Helpdesk processes?
When: October 25, 2017 (2pm AEST | 10am GMT | 10am PDT) Presented by: Rakesh Jayaprakash, Product Manager, Analytics Plus Agenda: We're putting analytics to the test, and answering the following questions. Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your helpdesk strategy? Join us for a free Webinar to learn how analytics can help you see and understand
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Hi IT pros, Take a break from your routine for a while, grab a cup of coffee and read our free ebook. Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security
Free e-book: Six best practices for escaping ransomware
Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security best practices.
Free e-book: Six best practices for escaping ransomware
Security experts argue that organizations can proactively avoid cyber threats by understanding the types of ransomware attacks, their workflows, motives, and effects. We couldn't agree more. That's why we've created an e-book all about ransomware basics. Download our free e-book to learn about the scope of each type of ransomware and how you can avoid future threats by employing a few security best practices.
From version Firefox 56, 32-Bit Firefox Users on 64-Bit PCs Will Be Auto-Upgraded to 64-Bit Firefox.
Starting with Firefox 56, Mozilla will silently and forcibly auto-upgrade some users of 32-bit Firefox to 64-bit versions. Obviously, the only ones that will be auto-migrated are users who run 32-bit versions of Firefox on computers with 64-bit architectures. Desktop Central’s patching for Firefox will work based on Mozilla’s auto upgrade behaviour: 1. For computers with 32-bit architecture , you will be patched with the latest 32-bit versions of Firefox. 2. For computers with 64-bit architecture
APNS Certificate Expiry: Upgrade Applications Manager for Apple’s Push Notifications
The Apple Push Notification Services (APNS) certificate that Applications Manager uses expires every year and must be renewed. This is just to make sure end-users do not face any discrepancy with their push notifications. Applications Manager’s last APNS certificate expired on 10th of October, 2017. Consequently, users running older versions of Applications Manager will stop receiving push notifications from Applications Manager on their iPhone effective from the 10th of October, 2017. Who will be
Take the ServiceDesk Plus annual customer survey now
Hi folks, We're running the ServiceDesk Plus annual customer survey 2017 to get your feedback on ServiceDesk Plus, and to understand how it is used in your organisation's IT. The survey covers various aspects of ServiceDesk Plus including product usage, your experience with our support team, and new features you'd like to see in our upcoming releases. Please take 10 minutes of your time to take this survey. Your response will help us improve the IT service management experience that ServiceDesk
Release Announcement: Build 3250
Hello there! Today we're excited to announce the release of Analytics Plus version 3250. This release rolls out one of our most exciting features - the Gallery - a collection of pre-built report and dashboard templates you can simply copy into your database to derive actionable insights from your data. Note: This feature is available only for out-of-the-box integrations such as ServiceDesk Plus, OpManager etc., With the latest release, alerts about new reports and dashboards added to the gallery
ServiceDesk Plus 9325 Released
Dear Users, SDP 9325 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9325: SDF-68773 : ServiceDesk Plus now supports deploying Desktop Central's User-defined Configuration templates from your request window. Behavior change in 9325: Steps for installing or uninstalling software applications using Desktop Central Software Deployment feature has now been simplified. Please refer to the below link for Issues
ServiceDesk Plus MSP Integrates with Online Accounting software leaders
Dear User(s) ServiceDesk Plus MSP Integrates with variety of Online Accounting software leaders to ease your Billing process. You can Sync your accounts and create invoices for specific requests. Ease your job by automating things and improve your productivity. Integration with ZOHO Books Integration with QuickBooks Online Integration with XERO Online Accounting software FAQ's available here Please write your feedback to sdpmsp@manageengine.com. We love to hear from you. Thanks Santhosh Head of
Restoring DNS Zones
Description When you configure a domain controller as a DNS name server, the DNS zone data is stored as an Active Directory object and is replicated as part of domain replication. When the contents of the DNS zones are unintentionally modified, it can mess up your entire AD environment. The immediate need is to restore the modified DNS zone to the previous state. Using RecoveryManager Plus, you can easily back up DNS zones and use it in case of any undesired modifications. Procedure Open RecoveryManager
ServiceDesk Plus MSP - version 9.3- Build - 9301 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9301. Please refer the Migration path table available here and upgrade to our latest build 9301. What's new in ServiceDesk Plus - MSP 9301 ? Major Features : SDPMSP-10734 : Xero Integration - Sync accounts with Xero and create invoices for specific requests. Track your income and cash flow. Sync Accounts details.Sync Worklog. SDPMSP-8094 : Worklog type is added as a criteria in Bill Rule. SDPMSP-9980 : Worklog Type can be configured
Start managing 25 new macOS High Sierra computers absolutely free!
Hi, Apple has launched its new operating system macOS High Sierra, and guess what Desktop Central is here with its day one support for the same. Desktop Central can help you manage different types of macOSs from one central location. Read more: Desktop Central Supports macOS High Sierra.
Start managing 25 new macOS High Sierra computers absolutely free !
Hi, Apple has launched its new operating system macOS High Sierra, and guess what Desktop Central is here with its day one support for the same. Desktop Central can help you manage different types of macOSs from one central location. Read more: Desktop Central Supports macOS High Sierra.
Desktop Central provides day one support for macOS High Sierra
Hi, Apple has launched its new operating system macOS High Sierra, and guess what Desktop Central is here with its day one support for the same. Desktop Central can help you manage different types of macOSs from one central location. Read more: Desktop Central Supports macOS High Sierra.
ITSM Analytics Case Study: How Ensyst, Australia, used Analytics Plus to cut down its active ticket count in half.
We're happy to announce we've just posted our very first case study on our webpage. Here is a gist of what it's about: Ensyst, a leading IT Managed Services Provider (MSP) and Microsoft Gold partner from Australia, providing end-to-end IT infrastructure and support services, was on the lookout for a robust ITSM analytics software to provide regular updates about asset performance so they can identify critical usage patterns, failure points, and take steps proactively to ensure uninterrupted service
Free Training - Desktop Central
We were moved by the response and the feedback, for the free Desktop Central training. Based on requests from many of you, we have come up with yet-an-other training program. We have addressed you questions, challenges and feedback to make this training a lot more better. It is the best time to enhance your expertise with the product. This 60 minutes that you invest, for your training will save hours of your incredible time and effort spent for the following activities: The training series will be
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