2018: A feature retrospective
Hey there!
The year 2018 has been action packed for the Analytics Plus team. We have brought in a boat load of new features, updates, and enhancements—none of which would have been possible without the continued love and support from the Analytics Plus community.
Here are some highlights of the top features of the year:
Report commenting
Collaboration with your team just got better. With report commenting, you can insert comments in specific sections of your reports and start real-time conversations with users. Additionally, using report commenting, you can tag users, attach files, and capture and annotate screenshots of current views.
Data alerts
Look at reports only when it really matters. With data alerts, get notified by e-mail or in-app notifications when important metrics breach critical threshold. Eg.: Email notifications when overall SLA compliance dips below 95%.
Click here
for a step-by-step guide on how to set up data alerts and get notified on the go.
Support for more data sources
Do you have data stored in the cloud? Now you can easily import them and start creating stunning visuals right away. Analytics Plus supports seamless data import from many cloud sources like Box, Dropbox, Google Drive, and One Drive. Click here for more information on importing data from cloud sources.
Analytics Plus also supports data import from MS Access database. You can now import data from local drives, FTP servers, cloud drives, and web links of MS Access Database.
Dark themed dashboards
Pitching a new idea? Now present your ideas with visually impressive dashboards. Choose from a set of six preset themes including dark, grey, navy, teal, light, and light blue to customize your dashboards.
Data security features in compliance with GDPR
With GDPR in full effect, Analytics Plus has launched a set of data security features to help you comply with GDPR guidelines.
- Password protect exports and email attachments - You can now set a password for reports exported or emailed from Analytics Plus.
- Password protect public views - You can also set up passwords for reports or dashboards embedded on a website or intranet portal.
- Exclude personal data from your exports - You can now mark columns as Personally Identifiable Information (PII), and exclude them during export. You can choose to include them in your export, if necessary.
- Exclude columns while sharing - While sharing tables, you can exclude columns with sensitive information to ensure data security.
Updated home page UI
Analytics Plus home page has been completely revamped for easy navigation. The navigational elements have been made bigger and bolder, and the workspace elements have been organized into 'Dashboards', 'Reports', and 'Data' to give you easy access to your data.
Advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules
Additional ServiceDesk Plus modules are part of the out-of-the-box integration.
Request history
Track your tickets from start to finish, and understand the complete ticket life cycle including status changes, technician changes, and support group re-assignments that delay or stall tickets in the ticket queue.
Projects
Spearhead multiple IT projects to success using Analytics Plus. Now you can track the rate of progress for each project, and alter project plans based on those insights to ensure projects are completed on time.
Solutions
How useful is your self-service portal? Objectively evaluate knowledge base solutions and gain insight to make necessary updates or additions to make your solutions more relevant and useful in resolving user issues.
Note: Existing Analytics Plus users should be on
Analytics Plus build 3950
and
ServiceDesk Plus build 9422
to enable these reports.
Enhancements in dashboard interactions
Provide your audience a rich analytical experience with enhanced dashboard interactions.
1. You can now centrally enable the following dashboard interactions by clicking the
Customize
option under
Settings
.
- Drill down
- View underlying data
- Sort menu for tabular views
- Smart align
- Contextual menu options on hover
2. The user filter panel is now anchored to the explorer bar to allow users to apply filters from any section of the dashboard.
New chart types introduced
Create appealing data visualizations and vibrant dashboards using new visualizations such as filled map, map - bubble, map - pie, and map - bubble pie charts.
Filled map chart
Map - bubble
Map - pie
Map - bubble pie
Concurrent viewer licensing model introduced
The new licensing model supports concurrent viewership. If you have 10 concurrent viewer licences, at any given point in time, 10 users can view published reports and dashboards without logging into Analytics Plus. These licenses are not tied to specific user accounts.
Note:
The base pack starts at 5 viewers and is available at $995 in annual subscription.
Click here
to get a price quote.
As for the next year, we promise to bring you many more interesting features and updates. If you have any concerns, questions, or feedback, please leave a comment in the section below and we'll be respond to you right away.