Desktop Central now supports Java SE Runtime Environment 9
Hi Folks, We are happy to inform that Desktop Central now supports Java SE Runtime Environment 9 package deployment via Software Deployment Templates. So go ahead and sync your Software DB now (Software Deployment > Sync Application details > Update Now). Once sync is completed, click on Software Deployment tab > Templates > Search for package name: Java 9 (64-bit) to create the package Few points to be noted while deploying the Java 9 EXE. 1) Currently Java 9 can be installed only via "Run as User"
ServiceDesk Plus 9323 Released
Dear Users, We are glad to announce the release of latest servicepack 9323 for ServiceDesk Plus. This servicepack includes 9 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Attend our Global Active Directory Seminar in London - Register Now
ManagEngine's Global Active Directory Seminar is all set to kick start in London and we're delighted to invite you to this exclusive event. Hary and Vivin, product experts at ManageEngine ADSolutions team will be joining you to give valuable insights on the ways to manage and monitor your AD environment in a better way. They will also be shedding light on how to keep the many weirdly-named security threats at bay.
iOS 11 behavioral changes
With the advent of iOS 11, Apple has made certain behavioural changes to its workflow. There are certain cases where the usual workflow has been modified with respect to MDM processes. Following are the OS-specific changes 1. Using Outlook/Office365 or Exchange from the default mail app in iOS 11: In devices(both iPhones and iPads) running iOS 11, users are unable to perform basic mail activities such as sending a mail or responding to one. This has been identified as a bug by Apple as viewed here.
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Fix available: Experiencing a Black Screen in Windows 10 V 1703?
What you might be facing? When restarting Windows 10 Version 1703 after a Windows Store application update is installed, some Windows 10 devices that have OEM factory images and were released with incorrect registry keys may experience a black screen on their device for 5-10 minutes. Deploy Patch Manager Plus's patch to fix this issue: Navigate to Patch Mgmt tab -> Perform Patch DB Sync -> Perform Patch Scan for Win 10 Version 1703 computers -> Choose Missing Patches -> Search for Bulletin ID MSWU-2667
Microsoft reports 81 zero-day exploits—Patch your desktops now to escape cyberattacks
Our in-house patch and security expert Mike, has diagnosed 81 zero day vulnerabilities with 27 critical ones, after September's patch tuesday update. Read more about latest Microsoft vulnerabilities here.
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Hotfix 8103 released
Dear Customers, Today we have released our hotfix 8103. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html This release has the feature to store the default application (Windows installation) attachments to any Network drive. So this wont affect/occupy the installation disk space. Thank You Regards, Arun SupportCenter Plus
[Webinar] RANSOMWARE tracking and shutting down- Register now
What can you do when your network is under attack by ransomware? Register for free Watch and learn from a live demonstration, how to swiftly detect and quarantine ransomware 21st September @ 02 PM EDT Hosted by, Derek Melber, Active Directory MVP Looking forward,ADSolutions team.
ServiceDesk Plus 9324 Released
Dear Users, SDP 9324 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9324: SD-68612: Request’s ‘Site’ gets changed to ‘Not associated to any site' while saving a resolution. SD-68614: When a service request has resources, then the resolution page freezes while clicking the add/ edit button. SD-68629 : Pick List values are not listed in Incident Template. Please refer to the below link for the steps to
e-book: 10 Must-have reports for any help desk manager
Having trouble tracking your incoming user requests and analyzing how it impacts your business? Or, has identifying high customer dissatisfaction areas become a riddle for you recently? We've put together a handy list of must-have reports that can help
Free webinar- 5 myths surrounding AD Group Policy- Register now
Understanding and employing Group Policy is inevitable when it comes to managing an Active Directory environment, yet many misconceptions surround it. Register for free Gain absolute clarity on Group Policy 19th September, 02 PM EDT & 14th November, 02 PM EST Hosted by, Derek Melber, Active Directory MVP Cheers!
ServiceDesk Plus 9322 Released
Dear Users, SDP 9322 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9322: SD-68525 : LDAP authentication is not working when users are imported from Microsoft Active Directory Ldap server. SD-68470 : In dashboards page, clicking on “Requests approaching SLA Violation” widget’s drill down count does not redirect to the request list view page. SD-68119 , SD-68238 : Request details page : After updating
Key Manager Plus 5.2 released
Key Manager Plus 5.2 released We are happy to announce the release of Key Manager Plus 5.2 (Build 5200). We want to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus 5.2 allows users to perform vulnerability checks for SSL certificates managed using Key Manager Plus. The vulnerability scan, which is run on SSL certificates in the repository as well as the end-point servers, effectively flags any insecure configurations / parameters
Free Webinar: Best practices for deploying and using Password Manager Pro
Hi, Privileged accounts are omnipresent and all pervasive in enterprises of all types and sizes. They provide unlimited access to company's servers, desktops, network devices, virtual servers, cloud applications and even mobile devices. Password Manager Pro helps IT teams securely store and effectively manage privileged administrative accounts in all environments - physical, virtual and cloud, mitigate security risks related to privileged access, preempt security breaches, overcome compliance issues
ServiceDesk Plus 9323 Released
Dear Users, We are glad to announce the release of latest servicepack 9323 for ServiceDesk Plus. This servicepack includes 9 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Free Webinar: Active Directory auditing in 40 minutes
Join us for our free webinar "A comprehensive walk-through of Active Directory auditing in 40 minutes". Learn about Active Directory auditing and how ADAudit Plus can help you secure Active Directory with real time auditing and alerting, and get all your questions answered by our product experts. Sep 12th, 12 PM IST and Oct 12th, 2 PM EDT Register Now
ServiceDesk Plus 9321 Released
Dear Users, SDP 9321 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9321: SD-68246 : Request Filter : Unable to select Group filters, if the group name contains special characters. SD-68343, SD-68255 : Unable to close the request using close request link received from resolved notification mail. SD-66939, SD-67155 : Service Template fields cache is not created properly such that the additional fields
Announcing the latest release of Applications Manager - Version 13.4
Applications Manager has just launched Version 13.4, available for download here – Version 13.4 and for update here – Service Packs. Applications Manager 13.4 features a number of new monitoring capabilities (out-of-the-box support for monitoring performance of IBM DB2 for I Series and ManageEngine ADManager Plus) and numerous additional improvements, bug fixes and security enhancements. Here is a quick look at everything that has gone into our latest launch: Key highlights of version 13.4: IBM DB2
Planned maintenance of our US Data Center [2nd - 10th Sep 2017]
Dear customers, It’s that time of the year again and we thought we should let you know in advance. As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 2nd 2017 to September 10th 2017. We did a similar data center maintenance activity around the same time last year as well. During this upgrade process, ManageEngine AlarmsOne and all other Zoho services will continue to be operational and we do not anticipate any major interruptions
Release announcement: Version 3200
Hello there! We're happy to announce the release of Analytics Plus Version 3200. This release comes power-packed with a host of features like revamped homepage, support for Google cloud SQL DBs, faster integrations and more to make your analytics and reporting tasks simpler. Follow instructions on this page to upgrade to this version. Check out the feature highlights below. 1. Homepage gets a facelift. The new homepage layout sports all the import options in a single view. 2. Support for Google
ManageEngine Pitstop is transitioning to a new platform.
Hi folks! ManageEngine Community is on the brink of transitioning to a new platform and we wanted to share the exciting news with you! Why the change? To be honest, the platform we were on all these years was eol-ed a few years back. Besides, we thought it's time for a makeover. The new platform. Powered by Zoho Desk, the refreshed Community, the new platform comes with some perks like improved GUI, and is fully gamified. What this transition means to our members. 1. We've migrated the
ServiceDesk Plus 9320 Released
Dear Users, SDP 9320 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9320: SD-68034 : Request Listview : Request column spacing is getting increased intermittently. SD-68227 : Request Listview : Unable to resize "Linked Requests" column. SD-68235 : In addition to the default module delimiter for request, emails with subject having the base delimiter is also considered to identify the parent request id.
Do you know about Analytics Plus' new license category?
I'll start with the fundamental question- Why does Analytics Plus require a new license category? Analytics Plus is licensed based on the number of named users (and not concurrent users) who need access to either read or create reports and dashboards. The problem was that this applied to every user; even to access a report in read-only mode, one would require a separate login account. And forcing a user to logon to the application simply to view reports seemed a little far-fetched. The fix - Dashboard
Don't miss out: ManageEngine's Global Active Directory Seminar - Join us in October.
Hey, The Global Active Directory Seminar series is back to the place where it all began—the United States. And who doesn't love to be on their home turf? We sure do! This time around we're headed to Los Angeles and Chicago. Join Derek Melber, Active Directory MVP, for a day-long seminar and get valuable insights on how to manage and monitor your AD environment in a better way. Our product experts will also be shedding light on how to keep the many weirdly-named IT security threats at bay.
Service Pack 8102 released
Dear Customers, Today we have released the SupportCenter Plus service pack/hotfix 8102. Please find the list of issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8102 Here you can download the service pack/hotfix https://www.manageengine.com/products/support-center/service-packs.html Thank You Regards, Arun Kumar - Tech Support Manager ManageEngine- SupportCenter Plus Direct Number : + 1 408 352 9115 X 7213
ServiceDesk Plus 9319 Released
Dear Users, SDP 9319 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9319: SD-60611 : Timeout issue occurs while importing large number of users from LDAP SD-47313, SD-66129, SD-62175 : Cursor is not placed in the "to" field or the "description" field when we hit the 'reply' button in requests. SD-65711 : "Change Password" option is available for users who have logged using the AD authentication. SD-66772
Mobile Device Manager Plus - Free Training
Join us on 24th August 2017 and 31th August 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on August 24th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on August 31st: App Management and Device Security: Silent installation
Join our NYC User Conference this September 12th and 13th!
Hi Folks, This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends, and integrations. But in addition to that, we'll also have plenty of time for one-on-one sessions with industry and product experts, networking, and much more. Register now. We'll give you a sneak peak of new products and features, and even look at our roadmaps for the future. On top of it all,
Join our NYC User Conference this September 12th and 13th!
This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends, and integrations. But in addition to that, we'll also have plenty of time for one-on-one sessions with industry and product experts, networking, and much more. Register now. We'll give you a sneak peak of new products and features, and even look at our roadmaps for the future. On top of it all, we'll keep
NYC user conference - 12th and 13th of September
Join our NYC User Conference this September 12th and 13th! This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends,
ServiceDesk Plus 9318 Released
Dear Users, SDP 9318 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9318: SD-68181 : When service catalog common additional field are added as columns under the request list view, when a pickup/assign operation happens from the request list view, those visible column's common additional field information will get removed from service request which is picked up or assigned. Please refer to the below
[Upcoming Webinar] Manage your change better with advanced analytics
If you are having trouble managing changes in your service desk or frustrated doing damage control because of unplanned changes, you need a plan, and fast. Join us for a webinar on the 17th of this month and learn how analytics can help you build a robust change management strategy. In this webinar, you'll learn how analytics can help you Plan your changes ahead of time, and improve service delivery. Manage emergency changes with ease. Correlate technician workload with volume of incoming change
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