Microsoft Patch Tuesday November 2018: Everything you need to know
Microsoft has announced its Patch Tuesday updates for November, which contains patches for 64 vulnerabilities, 12 of which are rated critical. it also has patched ALPC along with a couple of publicly disclosed vulnerabilities. Here are the complete details: New Security Bulletins : 2018-11 Security Update for Adobe Flash Player for Windows (KB4467694) 2018-11 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4467703) 2018-11 Security Only Quality Update for Windows Server
[Free webinar] Launching advanced analytics for ServiceDesk Plus request history, projects, and solutions module.
Hey there, We just released Analytics Plus version 3950 that offers out-of-the-reports for ServiceDesk Plus request history, projects, and knowledge base modules. In line with the new release, we've come up with a webinar to help you get familiar with these modules, and to demonstrate how each of these modules can help you better manage your help desk. During the session, we'll discuss how to, Get an accurate view of request timelines and spot actions that delay resolution. Better plan and manage
[Free webinar] Launching advanced analytics for ServiceDesk Plus request history, projects, and solutions module.
Hello folks, We just released Analytics Plus version 3950 that offers out-of-the-reports for ServiceDesk Plus request history, projects, and knowledge base modules. In line with the new release, we've come up with a webinar to help you get familiar with these modules, and to demonstrate how each of these modules can help you better manage your help desk. During the session, we'll discuss how to, 1. Get an accurate view of request timelines, and spot actions that delay resolutions. 2. Better plan
VMware ESX monitor now includes Storage Adapter stats
As of version release 13.8, we have revamped the monitoring of VMware ESX/ESXi. Now, you'll be able to monitor VMware storage adapters too! Before the introduction of VMware storage adapter monitoring, integration with a storage monitoring application was required to view storage adapter stats. This augmented version completely eliminates the need for a separate integration with a storage monitoring software. Now, you'll be able to access different storage devices, view and compare the reports
[Free Webinar] Manage your client organizations efficiently with Password Manager Pro MSP
Hi All, Our next and final session in the Password Manager Pro Masterclass series is titled "Password Manager Pro MSP: Managing organizations," scheduled for November 15th. Click here to register for the session. This session will show how you, as a service provider, can efficiently manage your client organizations in Password Manager Pro and take care of their critical IT resources. Managing client organizations, establishing replication settings, and enabling client collaboration. Password Manager
Important: SDP IOS Push Notification certificate has expired.
Dear User, ServiceDesk Plus IOS push notification certificate has expired. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder. 3. Download the "SDPProductionCertificate.p12" file from here and paste it in the above mentioned location. Delete the existing file. 4. Start the application. We will include this file as a part of next hot-fix. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Generating Reports
Hello, Seasons Greetings from ManageEngine ServiceDesk Plus OnDemand! We are planning to limit the number of records you will be able to generate reports for, in the OnDemand application. You will be able to generate reports with up to 15000 records. If you feel like your report's record count is going to be larger than 15000, then you can split the records using the filter options and generate your reports. Note: This limitation is only for the Reports section, the number of records you will be
ManageEngine Desktop Central introduces OS deployment for remote offices!
Greetings from ManageEngine Desktop Central! We are glad to inform you that the OS deployment feature is now available for remote offices. Within a few clicks, you can now deploy OS to all your branch office computers using the images created in the local office. This feature facilitates the OS deployment process helping you save a lot of time and money, and also simplifies the process of having a standardized OS on all your branch office computers. You can easily deploy OSs on your remote office
Get ITOM Certified in New York and Orlando - For free.
Hello everybody! We are having an action-packed day of new learnings and product trainings at our free IT Operations Management seminar, and we'd like you to come along and become an ITOM expert in three easy steps. Attend the sessions. Take a simple test. Get certified. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the
Spirit up and become a Network Configuration Manager expert
Hello there, We are back with our last free training of this year on Network Configuration Manager and we hope you are all geared up for it! New to Network Configuration Manager ? Don't worry, attend the training and learn the tool thoroughly. Already a Network Configuration Manager user? Join us and catch up with our latest enhancements and new features. Attend the training and learn the tips and tricks to manage your network like a pro! Our two-part training series covers every Network
[Webinar] Tighten security against cyberthreats with multi-factor authentication (MFA).
The most common cause of a data breach is through stolen credentials. To defend your network, you require a secure strategy that stops unauthorized intrusions even if the hacker gets access to users' credentials. MFA is one such strategy as it adds additional layers of security to the authentication process. In this webinar, Sreejith, our product expert will explain how you can fortify your network security with MFA using ADSelfService Plus. Date: Thursday, November 8 Time: 2:00 PM EST Register
ServiceDesk Plus 9424 Released
Dear Users, SDP 9424 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change in 9424 SD-71761 : Earlier, while creating a request/ticket, the client machine's host name was stored in the request's history. Henceforth, only the client machine's IP address will be stored since the property 'enabledLookups' will be set to 'false' in 'server.xml' file by default. You can revert to the old behavior by setting the
ServiceDesk Plus 9425 Released
Dear Users, SDP 9425 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Vulnerability SD-61216 : Cross site scripting vulnerability in change password. SD-73218 : Information disclosure vulnerability in Contact Support section under Help. SD-73219 : Cross site scripting vulnerabilities in Language section of the Personalization menu. SD-73928 : XSS vulnerability in Personalization menu. SD-73929 : XSS vulnerability in
Join us for an Endpoint Security seminar this November!
2018 is coming to an end but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and show these threats who's boss! Register now to save your spot! What's in it for you? Discover the top cybersecurity
Join us for an Endpoint Security seminar this November!
2018 is coming to an end but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and show these threats who's boss! Register now to save your spot! What's in it for you? Discover the top cybersecurity
Join us for an Endpoint Security seminar this November
Mobile devices have become the backbone of most organizations, but they're still prone to malware attacks. Are your devices protected? ManageEngine brings you an Endpoint Security and Management seminar where you can discuss your strategy to protect mobile devices with our product experts. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and stay two steps ahead of the next cyberattack. Register now to save your spot! What's in it for you? Discover the top cybersecurity
[Free webinar] Ensure high availability and handle disasters better with Password Manager Pro
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Ensuring service availability and handling disasters," scheduled for November 01st. Click here to register for the session. This session will show you how to better handle disastrous circumstances and ensure service continuity with the help of redundant servers, failover clusters, and quick data recovery procedures. Here's a quick look at the agenda for the ninth Masterclass session: 1. Data redundancy and recovery Establishing
BREAKING NEWS : The free OpUtils webinar is on its way.
Hola Amigos! ManageEngine is conducting a webinar on OpUtils to help you with your network IP management problems. This training covers in-depth and intensive training which will help you get into the bottom of various challenges faced concerning the issues with your IP's and switch ports. Trust me, you wouldn't want to miss it. Click here to register now! The training agenda is as follows: Title of Webinar : Safeguard your network from intruders - Rogue Detection Topics Covered in the Webinar
[New Release] ADAudit Plus' latest version: Build 5051
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' latest version: Build 5051. With the latest build 5051- receive instant SMS notifications that enable you to stay up on critical changes to your AD environment, on the go. ADAudit Plus now supports Arabic characters while exporting to a PDF and improved data collection performance for print servers. Other enhancements and fixes have also been made to enrich your experience, please
Top five enhancements of the Windows 10 October 2018 update
If you're a tech enthusiast or just a Microsoft fan, you're probably aware that Microsoft releases two major software updates a year for Windows. Windows 10 version 1809 was just released and is the second update of 2018. This comes as an incremental update, bringing a number of small improvements to various features like the Snipping Tool, Clipboard, and SwiftKey. Of all the changes Microsoft has brought in to Windows 10 version 1809, here's a list of the top five enhancements that make it worth
HP machines may experience a blue screen error WDF_VIOLATION after installing HP keyboard driver (version 11.0.3.1)
Problem: There exists a known incompatibility issue with certain HP machines running on Windows 10 version 1803 and up, when installing the HP keyboard driver version 11.0.3.1 2, either manually or through Windows updates. This may result in a blue screen error: WDF_VIOLATION, after installation. Solution: Scenario 1 You have installed the driver and a restart is pending If you have installed the HP keyboard driver (version 11.0.3.1), and you are pending a restart, do not restart your machine. Microsoft
HP machines may experience a blue screen error WDF_VIOLATION after installing HP keyboard driver (version 11.0.3.1)
Problem: There exists a known incompatibility issue with certain HP machines running on Windows 10 version 1803 and up, when installing the HP keyboard driver version 11.0.3.1 2, either manually or through Windows updates. This may result in a blue screen error: WDF_VIOLATION, after installation. Solution: Scenario 1 You have installed the driver and a restart is pending If you have installed the HP keyboard driver (version 11.0.3.1), and you are pending a restart, do not restart your device. Microsoft
Key Manager Plus 5.6.2 is now available!
Hi All, We are happy to announce the release of Key Manager Plus 5.6 (Build 5620). We want to take this opportunity to thank all our customers and users for their feedback and continued support. New features and enhancements include Integration with GoDaddy SSL: Key Manager Plus now supports lifecycle management of SSL certificates issued by GoDaddy certificate authority. This enhancement, powered through a seamless integration with GoDaddy's API, allows administrators request, consolidate, deploy,
Participate in our Halloween themed IT security quiz and win spooktacular gifts!
Hello! Every October, as part of Halloween preparation, families co-ordinate on their spectactular costumes and to get the bowls full of candy so that any kid in the neighborhood who visits won't be disappointed! However, for IT security experts, October is not only about Halloween, it also holds another significance. It is the National Cyber Security Awareness Month (NCSAM). As a part of Halloween and in the spirit of NCSAM, ManageEngine is conducting a IT security contest. Answer the 10 questions
[Webinar recording] 7 reports that will change the way you manage your help desk
In case you missed our webinar, 7 reports that can change the way you manage your help desk, here's a recording of the session.
[Webinar recording] 7 reports that will change the way you manage your help desk
In case you missed our webinar, 7 reports that can change the way you manage your help desk, here's a recording of the session.
ServiceDesk Plus 9423 Released
Dear Users, SDP 9423 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements SDF-70993 : Option to disable automatic delta scan. Admin >> Discovery >> Scan Settings. Issues fixed in 9423 Vulnerability SD-71557 : XSS vulnerability found in success/failure message pop-ups is fixed. SD-69428 : XSS Vulnerability in the Software Metering graph of the Software Summary page. Assets SD-70892 : In a certain scenario, issue
ServiceDesk Plus 9422 Released
Dear Users, SDP 9422 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9422 SDF-69532 : Advanced Analytics integration for ServiceDesk Plus now offers reports on Project and Solution module. SDF-72903 : Support for Bulgarian language in ServiceDesk Plus Issues Fixed in 9422 Vulnerability SD-68374 : When a vulnerable license file gets uploaded, no proper error message is shown SD-69317 : Vulnerability:
Stay ahead of application performance issues. Attend Applications Manager free training series and learn how!
Starting Nov 8th, we're hosting the last set of Applications Manager free training series for the year. We are super-psyched about the training series this time, as we have revamped our agenda to suit the needs of various IT professionals across the globe.
Launching advanced analytics for ServiceDesk Plus ticket history, projects, and knowledge base modules.
Hello there, We're happy to announce the launch of the latest version of Analytics Plus 3950. This release introduces out-of-the-box analytics for the following ServiceDesk Plus modules: 1. Ticket history Closely track your tickets from start to finish. Get visual clues into the number of times a ticket was reassigned, and use this information to identify bottlenecks in your ticketing process. 2. Projects Take complete control of your IT projects from planning, resource
Mobile Device Manager Plus - Free Training
Join us on 1st and 8th November 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on November1st: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on November 8th: Device Enrollment and Provisioning:
Join us in Chicago for 2 days of training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to Analytics Plus. Click here to check out all the details. What's in store for you: Talk to our experts during 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training. Discover
Upcoming Release : New Features and Enhancements in Assets, Software & Software License
Dear Users, We are gearing up for the next release with "New Features and Enhancements in Assets, Software & Software License" of ServiceDesk Plus OnDemand. Below is brief on the enhancements with respect to new features & UI that would be coming in the release : New Features: Software suite Create a software suite with a group of component software applications and manage licenses. https://help.sdpondemand.com/add-new-software-suite https://help.sdpondemand.com/view-software-details Downgrade rights
Patching Suse-based servers and desktops
ManageEngine's Patch Manager Plus is soon to offer patching support for SuSE flavour of Linux. This enables administrators to manage all security patches that are released by the SuSE Linux, for subscribed SuSE Linux servers and desktops. It allows you to identify missing SuSE package updates, install them and audit too. Patch Manager Plus helps you come one step closer to maintaining a high level of security across Linux endpoints.
[ME User Conference, Chicago Marriott Southwest] Accelerate your journey to compliance with our privileged identity management suite
Hi All, ManageEngine User Conference Chicago's our final stop for 2018. Are you ready? Date: Oct 25 - 26 Venue: Chicago Marriott Southwest at Burr Ridge 1200 Burr Ridge Parkway Burr Ridge, Illinois 60527, USA Register now. Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
[ME User Conference, Chicago Marriott Southwest] Accelerate your journey to compliance with our privileged identity management suite
Hi All, ManageEngine User Conference Chicago's our final stop for 2018. Are you ready? Date: Oct 25 - 26 Venue: Chicago Marriott Southwest at Burr Ridge 1200 Burr Ridge Parkway Burr Ridge, Illinois 60527, USA Register now. Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
Workaround for Filezilla Client Download Failure
Problem: Downloading Filezilla patches fail due to download link containing Hash Keys. Resolution: Follow the steps below to download Filezilla Updates and upload them to the patch store: Download the Filezilla Patch from the vendor site. Rename the downloaded file in the following format : <Latest Patchid>-<Latest Patchname> Download the patch "FileZilla_3.36.0_win32-setup.exe" and rename as 307981-FileZilla_3.36.0_win32-setup.exe Download the patch "FileZilla_3.36.0_win64-setup.exe" and rename
ManageEngine User Conference 2018 is here: Join us in Chicago for 2 days of invaluable training, and fun networking!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
ManageEngine User Conference 2018 is here: Join us in Chicago for 2 days of invaluable training, and fun networking!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
ManageEngine User Conference 2018 is here: Join us in Chicago for 2 days of invaluable training, and fun networking!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
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