HP machines may experience a blue screen error WDF_VIOLATION after installing HP keyboard driver (version 11.0.3.1)

Problem:

There exists a known incompatibility issue with certain HP machines running on Windows 10 version 1803 and up, when installing the HP keyboard driver version 11.0.3.1 2, either manually or through Windows updates. This may result in a blue screen error: WDF_VIOLATION, after installation.

Solution:

Scenario 1

You have installed the driver and a restart is pending

If you have installed the HP keyboard driver (version 11.0.3.1), and you are pending a restart, do not restart your machine. Microsoft has released an update that will remove the incompatible driver from your device.

1. Install KB 4468304 to remove the HP keyboard driver (version 11.0.3.1)

2. Go to supported patches listSearch for patch id (106127 for 32-bit machine, 106128 for 64-bit machine).

3. Deploy the patch on the HP keyboard driver installed machine,

Note : Agents will install the patch only when the HP keyboard driver (version 11.0.3.1) is installed in the system.

4.HP keyboard driver (version 11.0.3.1) will be removed from your machine.

Scenario 2

You receive a blue screen error: WDF_VIOLATION

If your HP device is experiencing a blue screen error: WDF_VIOLATION and fails to load the Windows operating system, following the instructions below to recover your system:

1. Start the Windows 10 Recovery Environment.

If the device fails to start, Windows should attempt to automatically repair your device and enter the Windows 10 Recovery Environment.

2. Uninstall the update using Command Prompt

From the repair screen in the Recovery Environment, select Troubleshoot -> Advanced Options ->Command Prompt. You may be asked to enter the BitLocker Recovery Key or username/password.  If prompted for a username/password, enter a local administrator account.

Type the command listed below, in the Command Prompt window for your version of Windows and select ENTER.

For 32-bit versions of Windows:

dism /Image:C\ /Remove-Driver /Driver: C:\Windows\System32\DriverStore\FileRepository\hpqkbfiltr.inf_x86_f1527018cecbb8c2\HpqKbFiltr.inf

For 64-bit versions of Windows:

dism /Image:C:\ /Remove-Driver /Driver:c:\Windows\System32\driverstore\FileRepository\hpqkbfiltr.inf_amd64_714aca0508a80e9a\HpqKbFiltr.inf

Note: If Windows is not stored on the C: drive, replace it with an appropriate drive.

3. Exit the Recovery Environment

Click Continue to exit the Recovery Environment and then restart Windows.