Upcoming Release : New Features and Enhancements in Assets, Software & Software License

Dear Users,

We are gearing up for the next release with " New Features and Enhancements in Assets, Software & Software License " of ServiceDesk Plus OnDemand.

Below is brief on the enhancements with respect to new features & UI that would be coming in the release :

New Features:

Software suite

Create a software suite with a group of component software applications and manage licenses.
https://help.sdpondemand.com/add-new-software-suite
https://help.sdpondemand.com/view-software-details

Downgrade rights

Create a software license with downgrade rights. While purchasing a software license, users can also choose previous versions of the software for which the current license can be used.
https://help.sdpondemand.com/add-new-software-license

Upgrade license

Users can upgrade existing software licenses when the software vendor releases new version.
https://help.sdpondemand.com/add-new-upgrade-license

Enhancements :

Assets

New fields are available under assets: Created Time, Created By, Last Modified Time, and Last Modified By.
Form field in the asset details page is enhanced with Spot Edit.

Admin

Configure prohibited software notification under asset notification.

Purchase Order

Receive different types of software licenses/upgrade licenses at the same time in Receive Items under Purchase Order.
https://help.sdpondemand.com/receive-purchase-order-items

List of all User Interface/Functionality enhancements in Assets and Software module.
https://help.sdpondemand.com/ui/functionality-changes

Behaviour changes

Resources from now on will be referred as Assets and Asset owner will be referred as User throughout the UI.
Major/minor version functionality is replaced with downgrade rights feature. Existing major/minor association is handled in migration as below.

If you had already grouped major/minor versions, both versions of the software will be shown in the scanned software list view.

If you have added software licenses for major/minor versions of a software, the software license will be associated with the major version of the software, and downgrade rights will be created for all the minor versions of that software.

E.g. Let's assume Adobe Photoshop 9.1 and Adobe Photoshop 9.0.1 are in the scanned software list view. And, you have grouped Adobe Photoshop 9.0.1 as minor version under Adobe Photoshop 9.1. If you have added a software license for Adobe Photoshop 9.1, after migration, the license will be mapped to Adobe Photoshop 9.1 with downgrade rights for Adobe Photoshop 9.0.1.

Please write to us for your feedback and queries.

We shall keep you posted on the release.

Thanks & Regards,

Saravana Balaji .S

ServiceDesk Plus OnDemand Team