From version Firefox 56, 32-Bit Firefox Users on 64-Bit PCs Will Be Auto-Upgraded to 64-Bit Firefox.
Starting with Firefox 56, Mozilla will silently and forcibly auto-upgrade some users of 32-bit Firefox to 64-bit versions. Obviously, the only ones that will be auto-migrated are users who run 32-bit versions of Firefox on computers with 64-bit architectures. Desktop Central’s patching for Firefox will work based on Mozilla’s auto upgrade behaviour: 1. For computers with 32-bit architecture , you will be patched with the latest 32-bit versions of Firefox. 2. For computers with 64-bit architecture
APNS Certificate Expiry: Upgrade Applications Manager for Apple’s Push Notifications
The Apple Push Notification Services (APNS) certificate that Applications Manager uses expires every year and must be renewed. This is just to make sure end-users do not face any discrepancy with their push notifications. Applications Manager’s last APNS certificate expired on 10th of October, 2017. Consequently, users running older versions of Applications Manager will stop receiving push notifications from Applications Manager on their iPhone effective from the 10th of October, 2017. Who will be
Take the ServiceDesk Plus annual customer survey now
Hi folks, We're running the ServiceDesk Plus annual customer survey 2017 to get your feedback on ServiceDesk Plus, and to understand how it is used in your organisation's IT. The survey covers various aspects of ServiceDesk Plus including product usage, your experience with our support team, and new features you'd like to see in our upcoming releases. Please take 10 minutes of your time to take this survey. Your response will help us improve the IT service management experience that ServiceDesk
Release Announcement: Build 3250
Hello there! Today we're excited to announce the release of Analytics Plus version 3250. This release rolls out one of our most exciting features - the Gallery - a collection of pre-built report and dashboard templates you can simply copy into your database to derive actionable insights from your data. Note: This feature is available only for out-of-the-box integrations such as ServiceDesk Plus, OpManager etc., With the latest release, alerts about new reports and dashboards added to the gallery
ServiceDesk Plus 9325 Released
Dear Users, SDP 9325 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9325: SDF-68773 : ServiceDesk Plus now supports deploying Desktop Central's User-defined Configuration templates from your request window. Behavior change in 9325: Steps for installing or uninstalling software applications using Desktop Central Software Deployment feature has now been simplified. Please refer to the below link for Issues
ServiceDesk Plus MSP Integrates with Online Accounting software leaders
Dear User(s) ServiceDesk Plus MSP Integrates with variety of Online Accounting software leaders to ease your Billing process. You can Sync your accounts and create invoices for specific requests. Ease your job by automating things and improve your productivity. Integration with ZOHO Books Integration with QuickBooks Online Integration with XERO Online Accounting software FAQ's available here Please write your feedback to sdpmsp@manageengine.com. We love to hear from you. Thanks Santhosh Head of
Restoring DNS Zones
Description When you configure a domain controller as a DNS name server, the DNS zone data is stored as an Active Directory object and is replicated as part of domain replication. When the contents of the DNS zones are unintentionally modified, it can mess up your entire AD environment. The immediate need is to restore the modified DNS zone to the previous state. Using RecoveryManager Plus, you can easily back up DNS zones and use it in case of any undesired modifications. Procedure Open RecoveryManager
ServiceDesk Plus MSP - version 9.3- Build - 9301 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9301. Please refer the Migration path table available here and upgrade to our latest build 9301. What's new in ServiceDesk Plus - MSP 9301 ? Major Features : SDPMSP-10734 : Xero Integration - Sync accounts with Xero and create invoices for specific requests. Track your income and cash flow. Sync Accounts details.Sync Worklog. SDPMSP-8094 : Worklog type is added as a criteria in Bill Rule. SDPMSP-9980 : Worklog Type can be configured
Start managing 25 new macOS High Sierra computers absolutely free!
Hi, Apple has launched its new operating system macOS High Sierra, and guess what Desktop Central is here with its day one support for the same. Desktop Central can help you manage different types of macOSs from one central location. Read more: Desktop Central Supports macOS High Sierra.
Start managing 25 new macOS High Sierra computers absolutely free !
Hi, Apple has launched its new operating system macOS High Sierra, and guess what Desktop Central is here with its day one support for the same. Desktop Central can help you manage different types of macOSs from one central location. Read more: Desktop Central Supports macOS High Sierra.
Desktop Central provides day one support for macOS High Sierra
Hi, Apple has launched its new operating system macOS High Sierra, and guess what Desktop Central is here with its day one support for the same. Desktop Central can help you manage different types of macOSs from one central location. Read more: Desktop Central Supports macOS High Sierra.
ITSM Analytics Case Study: How Ensyst, Australia, used Analytics Plus to cut down its active ticket count in half.
We're happy to announce we've just posted our very first case study on our webpage. Here is a gist of what it's about: Ensyst, a leading IT Managed Services Provider (MSP) and Microsoft Gold partner from Australia, providing end-to-end IT infrastructure and support services, was on the lookout for a robust ITSM analytics software to provide regular updates about asset performance so they can identify critical usage patterns, failure points, and take steps proactively to ensure uninterrupted service
Free Training - Desktop Central
We were moved by the response and the feedback, for the free Desktop Central training. Based on requests from many of you, we have come up with yet-an-other training program. We have addressed you questions, challenges and feedback to make this training a lot more better. It is the best time to enhance your expertise with the product. This 60 minutes that you invest, for your training will save hours of your incredible time and effort spent for the following activities: The training series will be
Desktop Central now supports Java SE Runtime Environment 9
Hi Folks, We are happy to inform that Desktop Central now supports Java SE Runtime Environment 9 package deployment via Software Deployment Templates. So go ahead and sync your Software DB now (Software Deployment > Sync Application details > Update Now). Once sync is completed, click on Software Deployment tab > Templates > Search for package name: Java 9 (64-bit) to create the package Few points to be noted while deploying the Java 9 EXE. 1) Currently Java 9 can be installed only via "Run as User"
ServiceDesk Plus 9323 Released
Dear Users, We are glad to announce the release of latest servicepack 9323 for ServiceDesk Plus. This servicepack includes 9 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Attend our Global Active Directory Seminar in London - Register Now
ManagEngine's Global Active Directory Seminar is all set to kick start in London and we're delighted to invite you to this exclusive event. Hary and Vivin, product experts at ManageEngine ADSolutions team will be joining you to give valuable insights on the ways to manage and monitor your AD environment in a better way. They will also be shedding light on how to keep the many weirdly-named security threats at bay.
iOS 11 behavioral changes
With the advent of iOS 11, Apple has made certain behavioural changes to its workflow. There are certain cases where the usual workflow has been modified with respect to MDM processes. Following are the OS-specific changes 1. Using Outlook/Office365 or Exchange from the default mail app in iOS 11: In devices(both iPhones and iPads) running iOS 11, users are unable to perform basic mail activities such as sending a mail or responding to one. This has been identified as a bug by Apple as viewed here.
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Fix available: Experiencing a Black Screen in Windows 10 V 1703?
What you might be facing? When restarting Windows 10 Version 1703 after a Windows Store application update is installed, some Windows 10 devices that have OEM factory images and were released with incorrect registry keys may experience a black screen on their device for 5-10 minutes. Deploy Patch Manager Plus's patch to fix this issue: Navigate to Patch Mgmt tab -> Perform Patch DB Sync -> Perform Patch Scan for Win 10 Version 1703 computers -> Choose Missing Patches -> Search for Bulletin ID MSWU-2667
Microsoft reports 81 zero-day exploits—Patch your desktops now to escape cyberattacks
Our in-house patch and security expert Mike, has diagnosed 81 zero day vulnerabilities with 27 critical ones, after September's patch tuesday update. Read more about latest Microsoft vulnerabilities here.
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Hotfix 8103 released
Dear Customers, Today we have released our hotfix 8103. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html This release has the feature to store the default application (Windows installation) attachments to any Network drive. So this wont affect/occupy the installation disk space. Thank You Regards, Arun SupportCenter Plus
[Webinar] RANSOMWARE tracking and shutting down- Register now
What can you do when your network is under attack by ransomware? Register for free Watch and learn from a live demonstration, how to swiftly detect and quarantine ransomware 21st September @ 02 PM EDT Hosted by, Derek Melber, Active Directory MVP Looking forward,ADSolutions team.
ServiceDesk Plus 9324 Released
Dear Users, SDP 9324 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9324: SD-68612: Request’s ‘Site’ gets changed to ‘Not associated to any site' while saving a resolution. SD-68614: When a service request has resources, then the resolution page freezes while clicking the add/ edit button. SD-68629 : Pick List values are not listed in Incident Template. Please refer to the below link for the steps to
e-book: 10 Must-have reports for any help desk manager
Having trouble tracking your incoming user requests and analyzing how it impacts your business? Or, has identifying high customer dissatisfaction areas become a riddle for you recently? We've put together a handy list of must-have reports that can help
Free webinar- 5 myths surrounding AD Group Policy- Register now
Understanding and employing Group Policy is inevitable when it comes to managing an Active Directory environment, yet many misconceptions surround it. Register for free Gain absolute clarity on Group Policy 19th September, 02 PM EDT & 14th November, 02 PM EST Hosted by, Derek Melber, Active Directory MVP Cheers!
ServiceDesk Plus 9322 Released
Dear Users, SDP 9322 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9322: SD-68525 : LDAP authentication is not working when users are imported from Microsoft Active Directory Ldap server. SD-68470 : In dashboards page, clicking on “Requests approaching SLA Violation” widget’s drill down count does not redirect to the request list view page. SD-68119 , SD-68238 : Request details page : After updating
Key Manager Plus 5.2 released
Key Manager Plus 5.2 released We are happy to announce the release of Key Manager Plus 5.2 (Build 5200). We want to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus 5.2 allows users to perform vulnerability checks for SSL certificates managed using Key Manager Plus. The vulnerability scan, which is run on SSL certificates in the repository as well as the end-point servers, effectively flags any insecure configurations / parameters
Free Webinar: Best practices for deploying and using Password Manager Pro
Hi, Privileged accounts are omnipresent and all pervasive in enterprises of all types and sizes. They provide unlimited access to company's servers, desktops, network devices, virtual servers, cloud applications and even mobile devices. Password Manager Pro helps IT teams securely store and effectively manage privileged administrative accounts in all environments - physical, virtual and cloud, mitigate security risks related to privileged access, preempt security breaches, overcome compliance issues
ServiceDesk Plus 9323 Released
Dear Users, We are glad to announce the release of latest servicepack 9323 for ServiceDesk Plus. This servicepack includes 9 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Free Webinar: Active Directory auditing in 40 minutes
Join us for our free webinar "A comprehensive walk-through of Active Directory auditing in 40 minutes". Learn about Active Directory auditing and how ADAudit Plus can help you secure Active Directory with real time auditing and alerting, and get all your questions answered by our product experts. Sep 12th, 12 PM IST and Oct 12th, 2 PM EDT Register Now
ServiceDesk Plus 9321 Released
Dear Users, SDP 9321 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9321: SD-68246 : Request Filter : Unable to select Group filters, if the group name contains special characters. SD-68343, SD-68255 : Unable to close the request using close request link received from resolved notification mail. SD-66939, SD-67155 : Service Template fields cache is not created properly such that the additional fields
Announcing the latest release of Applications Manager - Version 13.4
Applications Manager has just launched Version 13.4, available for download here – Version 13.4 and for update here – Service Packs. Applications Manager 13.4 features a number of new monitoring capabilities (out-of-the-box support for monitoring performance of IBM DB2 for I Series and ManageEngine ADManager Plus) and numerous additional improvements, bug fixes and security enhancements. Here is a quick look at everything that has gone into our latest launch: Key highlights of version 13.4: IBM DB2
Planned maintenance of our US Data Center [2nd - 10th Sep 2017]
Dear customers, It’s that time of the year again and we thought we should let you know in advance. As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 2nd 2017 to September 10th 2017. We did a similar data center maintenance activity around the same time last year as well. During this upgrade process, ManageEngine AlarmsOne and all other Zoho services will continue to be operational and we do not anticipate any major interruptions
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