ManageEngine User Conference 2018 is here: Join us in Chicago for 2 days of invaluable training, and fun networking!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
ManageEngine User Conference 2018 is here: Join us in Chicago for 2 days of invaluable training, and fun networking!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
ManageEngine User Conference 2018 is here: Join us in Chicago for 2 days of invaluable training, and fun networking!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
[Free Webinar] Utilizing enterprise-ready integrations and advanced configurations
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Utilizing enterprise-ready integrations and advanced configurations," scheduled for October 18th. Click here to register for the session. This session will show you how to leverage Password Manager Pro's out-of-the-box integration options and other advanced customizations, such as integrating with enterprise ticketing systems, sending logs to SIEM tools, and invoking custom password reset listeners. Here's a quick look at
Performing item level restoration in an Exchange Online mailbox
Problem Exchange Online doesn't have any provision to restore items such as calendar entries, contacts, journals, notes, posts, and tasks to a previous version. Also, when any item, including email, is deleted, the item is moved to the Deleted Items folder. Even if the contents of the deleted items folder is emptied, you can still recover the item if you restore it within 30 days, beyond which the items cannot be recovered, except for calendar entries can be retained for a maximum of 120 days. This
Active Directory Auditing and Security Webinar series 2018
Securing your Active Directory enterprise is paramount to a good security foundation against both internal and external attacks. The issue is knowing which configurations are most important and how to correctly secure these settings. In our four-part “Monitoring and Securing Active Directory” webinar series, we will dive into key aspects of how to ensure that your Active Directory is secure and stays secure. In order to get the full view of securing and monitoring Active Directory, we suggest you
Microsoft's October 2018 Patch Tuesday: What to expect!
Microsoft has recently released a bevy of updates in the recent October 2018 Patch Tuesday. Here are the details: New Security Bulletins : 2018-10 Security Only Quality Update for Windows Server 2008 (KB4463104) 2018-10 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4462915) 2018-10 Security Only Quality Update for Windows Server 2012 (KB4462931) 2018-10 Security Only Quality Update for Windows 8.1 and Windows Server 2012 (KB4462941) 2018-10 Cumulative Update for Windows
What does October 2018 Patch Tuesday updates have in store for tech pros?
Microsoft has released comparatively less number of updates this month for the Patch Tuesday. Here are the complete details: New Security Bulletins : 2018-10 Security Only Quality Update for Windows Server 2008 (KB4463104) 2018-10 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4462915) 2018-10 Security Only Quality Update for Windows Server 2012 (KB4462931) 2018-10 Security Only Quality Update for Windows 8.1 and Windows Server 2012 (KB4462941) 2018-10 Cumulative Update
Join Applications Manager at Oracle Open world 2018!
Team Applications Manager is all set to attend Oracle Open World 2018! The conference is all set to take place from October 23rd to October 25th. While strolling through the South exhibition hall at the Moscone Center, you'll see a row of booths. Visiting these booths will give you an in-person perspective on various businesses, discover new technologies, and develop new business connections. Applications Manager will be at booth #4500. Top reasons to visit booth #4500: Unravel the scope of Oracle
Win10 1809 updates paused - Updates marked as "Not Supported" in Patch Manager Plus
We have official news from Microsoft, having paused the Windows 10 October 2018 Updates (Ver. 1809) for all users after issues of files being missing were raised. Hence, updates related to Windows 10 version 1809 will not be supported by Patch Manager Plus until the issue gets resolved. If you've already created a configuration for the upgrade, you don't have to worry about missing any file, because we have moved all updates to the "Not supported" category. Note: If you have manually downloaded
ServiceDesk Plus 9421 Released
Dear Users, SDP 9421 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9421 SD-73564 : Cross site scripting vulnerability is present while viewing the asset details page. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Linux patch management using ManageEngine - a child's play
Exciting news for Linux administrators! We now support most flavours of Linux - the latest extensions being Red Hat and CentOS, to go along with Debian and Ubuntu. Just cut the complexities involved in APT, YUM commands, and deploy patches hassle-free using ManageEngine Desktop Central! For a list of versions of Linux OS's supported, please refer here: https://www.manageengine.com/products/desktop-central/patch_management_supported_application.html To learn about configuring Red Hat settings in
Top five enhancements of the Windows 10 October 2018 update
If you're a tech enthusiast or just a Microsoft fan, you're probably aware that Microsoft releases two major software updates a year for Windows. Windows 10 version 1809 was just released and is the second update of 2018. This comes as an incremental update, bringing a number of small improvements to various features like the Snipping Tool, Clipboard, and SwiftKey. Of all the changes Microsoft has brought in to Windows 10 version 1809, here's a list of the top five enhancements that make it worth
ManageEngine strengthens end-point security with Browser Security Plus!
We are super excited to announce the launch of Browser Security Plus - a tool that combines browser security functionalities with seamless multi-browser management capabilities. With cloud applications taking over organisations, browsers have not only become the conduit to access business data, but also to cyberattacks. It has now become an absolute necessity to secure browsers in order to secure the data, that users access through these browsers. Keeping this in mind, we have come up with Browser
ManageEngine announces a mobile device management solutions for MSPs
We are pleased to extend our offerings for mobile device management to Managed Service Providers as well. Mobile Device Manager Plus MSP gives service providers a single console to manage their client's mobile devices. Mobile Device Manager Plus MSP supports various features of it's parent product Mobile Device Manager Plus along with enhancements to suit the needs of MSPs around the world. Here are a few highlights of the product Support for multiple customers from a single console Personalised
[Free webinar] 7 reports that will change the way you manage your help desk
Today's help desks generate so much data that without the right reports, it's impossible to get any useful insights from it. This is why we're offering a free webinar to discuss important help desk reports that are guaranteed to inspire and impact your management decisions. In this webinar, you'll get answers to key help desk questions, such as: 1. What's impacting SLA resolution times? 2. Why aren't customers satisfied? 3. Why are technicians frequently rerouting tickets? Date: October 18, 2018
[Free webinar] 7 reports that will change the way you manage your help desk
Today's help desks generate so much data that without the right reports, it's impossible to get any useful insights from it. This is why we're offering a free webinar to discuss important help desk reports that are guaranteed to inspire and impact your management decisions. In this webinar, you'll get answers to key help desk questions, such as: What's impacting SLA resolution times? Why aren't customers satisfied? Why are technicians frequently rerouting tickets? Date: October 18, 2018 Time:
[Online Training on Firewall Analyzer] Protect network from threats: Optimize firewall performance
Hi all, Join us and learn how to proactively secure your network by optimizing the firewall performance. Register now This two-part training course is scheduled for – Part 1- Protect network from threats: Optimize firewall performance | October 23r, 2018 at 11:30 AM EDT & 06.30 AM GMT. Part 2- Secure your network: Extract the full potential of Firewall Analyzer | October 25th, 2018 at 11:30 AM EDT & 06.30 AM GMT. Get trained on how to: Receive logs and fetch policies from the firewall Optimize firewall
Firewall Analyzer supports F5 Big IP firewall
Firewall Analyzer supports a new firewall vendor, F5 Big IP firewall. Firewall Analyzer can now generate the following out-of-the-box security and traffic reports for F5 firewall device. Network Security Reports Historical Trend Analysis Real-Time Bandwidth Reports Employee Internet Usage Reports Click here to know more- https://www.manageengine.com/products/firewall/f5-big-ip-firewall-analyzer.html
One Time Password[OTP] for new user additions or new login access to verified domains
Dear Users, ServiceDeskPlus OnDemand is enhanced with security policy for new user additions or new login access to verified domains. When you add users to verified domains from the ESM directory or enable login access to existing users of verified domains in the application, they will be shared a one-time password via email, with which they must log in to the application and reset their passwords on the first login. Kindly refer to the below image for new user addition invitation mail along with
Newsletter de Septiembre!
¡Newsletter de Septiembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
SupportCenter Plus - version 8.1 - Build - 8109 Released
Dear User(s) Recently, a security vulnerability in SupportCenter Plus was brought to our attention. We immediately swung into action and resolved the reported issue (HTML Injection to Cross Site Scripting (Stored) Stored-XSS) and released SupportCenter Plus - version 8.1 - Build - 8109. Please refer to the Migration path table available here and upgrade to our latest build Refer our Read Me to know about the latest features and Issues Fixed from here. XSS vulnerability issue in Contract module is
[Free Webinar] Reports: Making informed business decisions based on clear track records
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Reports: Making informed business decisions based on clear track records," scheduled for October 04th. Click here to register for the session. This session will help you fully utilize Password Manager Pro's comprehensive audit records and reports to gain actionable insights on password security and privileged user activity in your organization. Here's a quick look at the agenda for the seventh Masterclass session: Audits
Applications Manager - A game changer for Digicel
With operations in 31 countries and over 14 million wireless users worldwide, Digicel is a leading mobile phone network provider. Trusted by over 6000+ businesses around the globe, Applications Manager is a popular application monitoring solution. Needless to say, they fit like two perfect pieces of puzzle. That is why, when Digicel started looking for a comprehensive all-in-one monitoring tool, Applications Manager was their first choice. From the day of installation, Digicel has reaped various
ServiceDesk Plus 9420 Released
Dear Users, SDP 9420 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9420 : SD-71359 : Configure Agent's TLS Protocols and Ciphers to secure communications from within the Agent side. Configure it under Admin >> Windows Agent Configuration >> Settings. SD-73273 : Field and form rule configured with the "enable field" action for incident template does not get applied to request form. SD-73254 : Asset
Webinar: Tackle threats using this simple three-step approach
Hey everyone, This October 16th at 2pm EDT, let's talk all about threats and threat management. Join us for our webinar, "Tackling threats: The three-step approach", and discover a simple framework you can use to deal with all threats to your network. Register now » Your network is susceptible to millions of malicious actors present around the globe. Threat feeds provide all the information you need about these threats, but how do you use this information? How can you deal with threats in an efficient
Microsoft Patch Tuesday updates for September 2018
Hello IT tech folks! New Security Bulletins : 2018-09 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4457145) 2018-09 Security Only Quality Update for Windows Server 2008 (KB4457984) 2018-09 Security Only Quality Update for Windows Server 2012 (KB4457140) 2018-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4457143) 2018-09 Cumulative Update for Windows 10 Version 1607
[Webinar recording] How to implement continual service improvement in your help desk - Part III - Service delivery
In case you missed the final part of the three-part webinar series on how to implementing CSI in your help desk, here's the recording. Recording of part I: https://goo.gl/CpRSBR Recording of part II: https://goo.gl/ukVxhh To download a free 30-day trial of Analytics Plus, click the button below.
Next stop: better network management.
Heads-up! The free training on OpManager is on its way. Every Wednesday beginning September 26, we're going to train you on comprehensive network monitoring, and how you can manage them easily with OpManager. We'll train you extensively in several important aspects of network monitoring and management. Register now > When: 11.30 AM EDT & 6.30 AM GMT | Where: Online Date: Sept 26, Oct 3, 10, 17 & 24 In the five-week training, we're going to cover the following topics: Part - I: Discovery and classification
ServiceDesk Plus 9419 Released
Dear Users, SDP 9419 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9419 : SD-73208 : After upgrading to 9418, approvers are unable to approve incident/service requests in the Standard and Professional edition. SD-73207 : Upgrade failure occurs if the notification subject and description in custom Change status are empty. This issue occurs in those setups where mapping of old status to new custom status
Password Manager Pro 9.8 is now available!
Hi, Password Manager Pro 9.8 (build 9800) has been released and is now available to download. This release brings forth integration support for HSM data encryption and YubiKey two-factor authentication as well as the provision to extend remote password capabilities beyond supported platforms via custom plugins. New Features & Enhancements Data encryption and protection with SafeNet HSM Password Manager Pro (PMP) now provides out-of-the-box support for SafeNet Luna PCIe HSM which gives administrators
ServiceDesk Plus 9416 Released
Dear Users, SDP 9416 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9416 : Vulnerability : SD-69292 : Vulnerability of an unauthorized user able to create, edit, and delete currency in the application is fixed. Requests : SD-72110 : Purchase requests couldn't be associated with a service request from the service request. Purchase : SD-70963 : Purchase Requests with similar vendors are not listed in
[Free Webinar] Eliminating password hard-coding with secure APIs
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Eliminating password hard-coding with secure APIs," scheduled for September 20th. Click here to register for the session. The session will help you make the most of Password Manager Pro's secure API options to get rid of embedded credentials in application configuration files and scripts. Here's a quick look at the agenda for the sixth Masterclass session: Application-to-application password management Creating API user
SupportCenter Plus - version 8.1 - Build - 8108 Released
Dear User(s) We released SupportCenter Plus - version 8.1 - Build - 8108 Released. Please refer to the Migration path table available here and upgrade to our latest build Refer our Read Me to know about the latest features and Issues Fixed from here. We highly recommend our users to do the upgrade in a test environment first. You can contact our support at support@supportcenterplus.com for any assistance. We will be glad to assist you. Why upgrade? By upgrading to the latest version, you get access
Mac Sierra OS recent patches causes the machine to restart without prompting the end user.
Below updates causes the Mac OS machines running on Sierra to rebooted with out user notification. This issue even by passes the do not reboot option set in Desktop Central/Patch Manager Plus deployment policies. 601384 - MacOS High Sierra 10.13.2 Supplemental - Spectre 601395 - MacOS High Sierra 10.13.3 601396 - MacOS High Sierra 10.13.3 Combo Update As of now there no way to suppress the reboot required for installing those updates. This is due to actual update gets installed during the System
Mac reboots automatically after OS updates:
In MacOS High Sierra(10.13 all versions), Combo updates and Incremental/Supplemental updates for Mac comes with inevitable reboots to complete the installation. This is an inherent nature of these patches and that can not be modified using our Automated Patch Deployment definitions. As of now, you can't skip/postpone reboots. It is advisable to schedule the Mac updates to non-production hours. If you have created an APD task to deploy Mac updates, configure deployment window to non-production hours
OpManager emerges out as a Gold Medalist in Info-Tech's vendor evaluation report
OpManager has been called the world's first, truly integrated network management software for faster and smarter network management by Info-tech Data Quadrant Report. We ranked number one for usability, intuitiveness, and ease of implementation. IT leaders, business professionals, and end-users examined relative performance and gave us several accolades for outstanding service experience, product experience, and pricing negotiation. Check out OpManager's position in the data quadrant and see for
[Webinar recording] How to implement continual service improvement in your help desk - Part II - SLA compliance
Here’s a recording of the second part of the three-part webinar series on implementing continual service improvement in your help desk using analytics. To register for part III of this webinar series, click the button below. Click here to view part I of the webinar.
Greet the Applictions Manager team at Ignite 2018!
The most anticipated event of the year is here! Microsoft Ignite 2018 is all set to take place in the beautiful city of Florida, from September 24-28. We're looking forward to having insightful conversations with customers, partners, and community enthusiasts at Ignite 2018. Meet team Applications Manager at Booth #440: Here's a glimpse into what Applications Manager can offer : Monitor the health, performance, availability, and configuration of Microsoft applications including operating systems
Microsoft Patch Tuesday updates for September 2018
Hello IT tech folks! New Security Bulletins : 2018-09 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4457145) 2018-09 Security Only Quality Update for Windows Server 2008 (KB4457984) 2018-09 Security Only Quality Update for Windows Server 2012 (KB4457140) 2018-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4457143) 2018-09 Cumulative Update for Windows 10 Version 1607 and
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