Dear Users,

SDP 9416 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed in 9416 : 

Vulnerability :

SD-69292 : Vulnerability of an unauthorized user able to create, edit, and delete currency in the application is fixed.

Requests :

SD-72110 : Purchase requests couldn't be associated with a service request from the service request.

Purchase :

SD-70963 : Purchase Requests with similar vendors are not listed in the Associate PR list when trying to associate a PR with a Purchase Order.

Reports :

SD-72161 : Exception occurs in survey-based custom reports (tabular) if the 'Survey Type Name' is added into the column.

SD-72107 : Exception occurs when a technician with site restricted login permission tries to access survey reports.

Admin :

SD-72372: Error occurs while trying to save the customized self-service portal draft. The issue occurs when we remove a widget from the portal and try saving it.

SD-71923: After upgrading to 9412, survey reports are projecting the wrong values.

SD-71937: Unable to edit the incident and service surveys created in Evaluation/Enterprise edition. The issue occurs when we try to edit those surveys after downgrading to the Standard Edition.

SD-72047: Unable to view older survey responses in some MSSQL (SQL Server) DB environments after migrating to 9412/9413/9414/9415.

SD-71945: Technician with SDSiteAdmin role is not able to trigger a survey from the request details page.

SD-72148: Exception occurs when an On Behalf of User (OBO User) tries to save a survey response.

SD-72426: Notification rules are cleared while editing the rules if VIP user or Department based survey exclusion rule is applied.

SD-72000: In MS SQL setups, an exception occurs if we click on Organize Business Rule under Admin>>Business Rules.

SD-68586: No alert message is shown while enabling mail debugger informing that the mail server's username and password will be printed in the logs.

SD-70794: In some environments, bouncing emails causes an indefinite looping of conversations as replies to such bounced emails triggers another loop.

SD-71608: Support group names are not fully displayed if the name of the support group contains more than 50 characters.

Please refer to the below link for the steps to install the patch.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Note : If Users facing issues, when invoking upgrade process from 9400 refer post for solution.

Regards,

Edwin Vasantha Kumar

Servicedesk Plus Team