Dear Users,

SDP 9420 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

I ssues Fixed in 9420 : 

SD-71359 : Configure Agent's TLS Protocols and Ciphers to secure communications from within the Agent side. Configure it under Admin >> Windows Agent Configuration >> Settings.

SD-73273 : Field and form rule configured with the "enable field" action for incident template does not get applied to request form.

SD-73254 : Asset field is available in both incident and service templates of the standard edition.

Please refer to the below link for the steps to install the patch.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,

Edwin Vasantha Kumar

Servicedesk Plus Team