Dear Users,

ServiceDeskPlus OnDemand is enhanced with security policy for new user additions or new login access to verified domains.

When you add users to verified domains from the ESM directory or enable login access to existing users of verified domains in the application, they will be shared a one-time password via email, with which they must log in to the application and reset their passwords on the first login.

Kindly refer to the  below image for new user addition invitation mail along with the OTP :

This behavior change takes immediate effect, since it is aimed at providing better security to customers and end users.

As always feel free write to us for any further details or queries.

Thanks you

Best Regards,

Saravana Balaji .S

ServiceDesk Plus OnDemand.