Release announcement: Version 3200
Hello there! We're happy to announce the release of Analytics Plus Version 3200. This release comes power-packed with a host of features like revamped homepage, support for Google cloud SQL DBs, faster integrations and more to make your analytics and reporting tasks simpler. Follow instructions on this page to upgrade to this version. Check out the feature highlights below. 1. Homepage gets a facelift. The new homepage layout sports all the import options in a single view. 2. Support for Google
ManageEngine Pitstop is transitioning to a new platform.
Hi folks! ManageEngine Community is on the brink of transitioning to a new platform and we wanted to share the exciting news with you! Why the change? To be honest, the platform we were on all these years was eol-ed a few years back. Besides, we thought it's time for a makeover. The new platform. Powered by Zoho Desk, the refreshed Community, the new platform comes with some perks like improved GUI, and is fully gamified. What this transition means to our members. 1. We've migrated the
ServiceDesk Plus 9320 Released
Dear Users, SDP 9320 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9320: SD-68034 : Request Listview : Request column spacing is getting increased intermittently. SD-68227 : Request Listview : Unable to resize "Linked Requests" column. SD-68235 : In addition to the default module delimiter for request, emails with subject having the base delimiter is also considered to identify the parent request id.
Do you know about Analytics Plus' new license category?
I'll start with the fundamental question- Why does Analytics Plus require a new license category? Analytics Plus is licensed based on the number of named users (and not concurrent users) who need access to either read or create reports and dashboards. The problem was that this applied to every user; even to access a report in read-only mode, one would require a separate login account. And forcing a user to logon to the application simply to view reports seemed a little far-fetched. The fix - Dashboard
Don't miss out: ManageEngine's Global Active Directory Seminar - Join us in October.
Hey, The Global Active Directory Seminar series is back to the place where it all began—the United States. And who doesn't love to be on their home turf? We sure do! This time around we're headed to Los Angeles and Chicago. Join Derek Melber, Active Directory MVP, for a day-long seminar and get valuable insights on how to manage and monitor your AD environment in a better way. Our product experts will also be shedding light on how to keep the many weirdly-named IT security threats at bay.
Service Pack 8102 released
Dear Customers, Today we have released the SupportCenter Plus service pack/hotfix 8102. Please find the list of issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8102 Here you can download the service pack/hotfix https://www.manageengine.com/products/support-center/service-packs.html Thank You Regards, Arun Kumar - Tech Support Manager ManageEngine- SupportCenter Plus Direct Number : + 1 408 352 9115 X 7213
ServiceDesk Plus 9319 Released
Dear Users, SDP 9319 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9319: SD-60611 : Timeout issue occurs while importing large number of users from LDAP SD-47313, SD-66129, SD-62175 : Cursor is not placed in the "to" field or the "description" field when we hit the 'reply' button in requests. SD-65711 : "Change Password" option is available for users who have logged using the AD authentication. SD-66772
Mobile Device Manager Plus - Free Training
Join us on 24th August 2017 and 31th August 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on August 24th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on August 31st: App Management and Device Security: Silent installation
Join our NYC User Conference this September 12th and 13th!
Hi Folks, This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends, and integrations. But in addition to that, we'll also have plenty of time for one-on-one sessions with industry and product experts, networking, and much more. Register now. We'll give you a sneak peak of new products and features, and even look at our roadmaps for the future. On top of it all,
Join our NYC User Conference this September 12th and 13th!
This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends, and integrations. But in addition to that, we'll also have plenty of time for one-on-one sessions with industry and product experts, networking, and much more. Register now. We'll give you a sneak peak of new products and features, and even look at our roadmaps for the future. On top of it all, we'll keep
NYC user conference - 12th and 13th of September
Join our NYC User Conference this September 12th and 13th! This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends,
ServiceDesk Plus 9318 Released
Dear Users, SDP 9318 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9318: SD-68181 : When service catalog common additional field are added as columns under the request list view, when a pickup/assign operation happens from the request list view, those visible column's common additional field information will get removed from service request which is picked up or assigned. Please refer to the below
[Upcoming Webinar] Manage your change better with advanced analytics
If you are having trouble managing changes in your service desk or frustrated doing damage control because of unplanned changes, you need a plan, and fast. Join us for a webinar on the 17th of this month and learn how analytics can help you build a robust change management strategy. In this webinar, you'll learn how analytics can help you Plan your changes ahead of time, and improve service delivery. Manage emergency changes with ease. Correlate technician workload with volume of incoming change
Exchange mailbox and storage reporting and analysis
Week 3 of ManageEngine's free training -Register now August 9, 2017 2pm PDT The previous 2 workshops of this workshop series involved the auditing and monitoring of your Exchange Servers. This Wednesday, you will learn how to generate granular reports on various storage components in your Exchange environment. Note: This week has no continuation whatsoever with the previous sessions. You can still attend even if you missed the earlier sessions. In this session, you will learn how to: ●Fetch
Desktop Central Patch Management now supports Windows 10 Education Edition
Dear All, We are happy to inform you that Desktop Central supports all new Windows 10 Education Edition. You can use the regular method to patch this edition via Desktop Central. Do let us know if you have a feedback or additional questions. We will be glad to assist you. Regards, ----- Dinesh Babu J Sr. Technical Consultant Desktop and Mobile Device Management Solution Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) [ Desktop Management | Desktop
ServiceDesk Plus 9317 Released
Dear Users, SDP 9317 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9317: SD-67766: When users migrate from builds older than 9313 to the 9315 and having two or more users with same login name but different domain along with "Not in Domain" present, then those user's will not be able to login to the application. SD-67751: Request list view page is blank, if the selected custom filter name has a single
SysAdmin Day'17: Caption the SysAdmemes and win!
SysAdmin Day a.k.a System Administrator Appreciation Day' 2017 is coming. With this special day right around the corner, ManageEngine is going to be dishing out fun activities every week up and until the big day, to give all SysAdmins worldwide, a bit of a bash! First up, we have the SysAdmemes contest, so come aboard, caption the memes we've displayed below and show off your wit and humor! Also, stand a chance to be among the 25 lucky folks we'll be awarding $15 Amazon gift vouchers to! Click
SysAdmin Day'17: Download these cool posters and win!
We're inching toward System Administrator Appreciation Day' 17 and the excitement is real! To keep the excitement going, we at ManageEngine have come up with GoT based posters that spoofs popular Game of Thrones characters, giving them an IT twist. Each poster is a work of art that aligns with Sysadmin personalities, and we're sure they will make you smile. The hard copies of these posters can adorn your work desk or sit on your computers as wall papers. So, you'll need to do just that: 1. Download/print
ServiceDesk Plus 9315 Released
Dear Users, We are glad to announce the release of latest servicepack 9315 for ServiceDesk Plus. This servicepack includes 11 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Real-time change auditing of mailbox logons, properties, and databases
Calling all Exchange admins! ManageEngine is starting its next workshop series on Exchange administration best practices and how Exchange Reporter Plus can help you. Free training from ManageEngine July 26, 2017 Wednesday | 2pm PDT Register now! The recent bout of security attacks have made admins extra vigilant about continuously auditing their Exchange components. Keeping your Exchange environment secure must be your number 1 priority, and by
[Free] ADManager Plus online workshop series
Free ADManager Plus online workshop series July 25th - August 2nd, 2017 Save your seat ManageEngine's most sought-after workshop series on ADManager Plus is back due to popular demand! This series, comprising of 5 workshops, will get up close and personal with various features of ADManager Plus, and explain how you can leverage the product with the help of real-time use cases. Agenda: These workshops will show you how you can: Manage group membership and file server permissions. Build a custom
Let us celebrate our everyday heroes!
July 28, 2017, is the SysAdmin appreciation day. Let us recognize and thank our IT warriors for their hard work and dedication. Let’s face it. If not for our SysAdmins we wouldn't be able to get through a single business day with zero hiccups. Most of the times, we hardly spare a minute to say thanks for all that we get done by our SysAdmins. Now is our chance to thank them for the year round work they do. To all the SysAdmins out there, we, at ManageEngine, would like to truly thank you for
ServiceDesk Plus 9316 Released
Dear Users, SDP 9316 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9316 : SD-67740: Request list view page is blank for some technicians after migrating to 9315.The scenario is as follows, Some technicians sets the 'Refresh frequency' to some value, say 3 or 5 After some time, he sets it back to 'Never' The server is now upgraded to 9315. Please refer to the below link for the steps to install the
ManageEngine Log360 free online workshop series - Register now
We are excited to announce our exclusive free online workshop series for Log360 from this week. We have designed the topics of this workshop series based on the popular demands of our customers. So, we hope you're as excited as we are. Insights from this series will take you one step ahead of your peers. So hurry up and register right away. Free online Log360 workshop series 2017 25th July - 16th August 2017 Every Tuesday & Wednesday Register Now Highlights of this workshop: Our workshop focuses
Newsletter de Julio
¡Newsletter de julio! El día del SysAdmin está llegando. Celébralo junto a ManageEngine! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
What's new in Analytics Plus - Release announcement
Hello! We are elated to announce that the latest release of Analytics Plus( version 3140) has some power-packed features, to make your analytics journey smoother. 1. Get out-of-the box analytics for change management module in ServiceDesk Plus Our most
Announcing the release of ADAudit Plus' latest version: Build 5041
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' latest build 5041. With latest build 5041- Get greater visibility into EMC storage with Isilon auditing, execute scripts to take any specified action when an alert is triggered, and get reports on computer startup & shutdown. Other enhancements and fixes have also been made to enrich your experience, please find them below. With ADAudit Plus- Perform real-time auditing, reporting,
Be the first to witness the cool features!
Dear User, Have a first look at our latest features in ServiceDesk Plus. This release includes, Requester Chat. Combined Request and Task view. Enhanced UI under the Request Tab. Mark your favorite custom Views and sort them. Filter your request history and sort them. Refer settings of one site for configuring another site. Merge Service Requests with updated UI. Sync deleted users from AD. And more features and issues address in this patch…….. This is a preview on what you can expect when the patch
Password Manager Pro 9.1 Released
Hi, We are glad to announce the release of Password Manager Pro 9.1 (build 9100). This build incorporates a set of new features such as integration support for JIRA Help Desk, in addition to enhancements and a couple of bug fixes. List of New Features / Enhancements include: 1) JIRA Service Desk Integration Out-of-the-box support for Password Manager Pro to readily integrate with JIRA Service Desk integration to automatically validate service requests related to privileged access. 2) Salesforce
Free RecoveryManager Plus online workshops – Starting 26th July
Join this workshop to learn from our product experts on how to use the tool to backup and recover your entire Active Directory environment, and VMware virtual machines. Also, get to know how you can restore attribute level changes made to AD objects, entire objects/ OUs, and entire domain controllers from scratch. Register now to be a part of these workshops, which will be conducted on all Wednesdays (11 AM EDT) from 26th July to till 09th August 2017. This workshop series will shed light on how
Important: Static IP Address for Mail Communication
Dear Users, ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails: 74.201.84.80 74.201.152.59 74.201.154.214 165.254.168.201 216.52.72.54 204.141.32.54 We are expanding our infrastructure and will now be adding few more IP addresses. We request our customers who use their organization's mailbox to communicate with the application and have configured their firewalls, to make the following changes to your firewall configuration. Please add the 4 new
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
ExchangeReporter Plus adds an improved Look and Feel with a new Flat user interface!
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5181. This build comes with Flat UI, Email traffic report by business and non-business hours New Feature: Flat UI: Exchange Reporter Plus now sports a minimal, flat user interface, with simple graphics and layouts. Email traffic by business and non-business hours: The email traffic reports now offer a filter to refine the results based on both business and non-business hours. Enhancements: Column
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
ManageEngine Global Active Directory Seminar - 2017 - Sydney & Melbourne - Register Now
This August gear up for ManageEngine's free Active Directory Seminars at Sydney and Melbourne. These seminars will be shedding light on the next-gen Active Directory management techniques and the tactics to combat IT security threats. Sydney (August 29, 2017) and Melbourne (August 31, 2017) Reserve Your Spot Time: 8.30 AM - 3.30 PM Cost: Free (Food & refreshments included) Seminar Agenda: Click here. You know what's awaiting you in the seminar? Learn the industry's best techniques that help
ServiceDesk Plus 9314 Released
Dear Users, SDP 9314 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9314: SDF-41121: Option to login to the mobile application using LDAP Authentication. If both LDAP and Local Authentication is enabled in your application, then entering either one of the passwords will allow you to successfully login to the application. Issues Fixed in 9314: SD-67037: If we click on the resolution text box of a default
Update on support for MYSQL Database
Dear User, Please note that the support for MYSQL database will be removed from Jun 2017. Click on this link to know how to move from MYSQL database to PGSQL/MSSQL database. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Free Webinar - Deliver better IT services integrating your ServiceNow & Desktop Central.
Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
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