ServiceDesk Plus MSP - version 9.3- Build - 9300 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9300. Please refer the Migration path table available here and upgrade to our latest build 9300. What's new in ServiceDesk Plus - MSP 9300 ? Major Features : Quick Books Online Integration Account Based Project Templates JobSheet Customizer. Customizable Dashboards. Custom Schedules. More feature list is available here Issues Fixed SDPMSP-7456 : While copying support group the associated technicians are not populated in Destination
Join us in London for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We're excited to announce that registration for ManageEngine User Conference in London, UK is now open. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Date : September 18 & 19 Venue : Hilton London Metropole (West Wing) 225, Edgware Road, London, W2 1JU United Kingdom What's in it for you: Talk to our experts in 1:1 sessions, and get all your
ServiceDesk Plus 9417 Released
Dear Users, SDP 9417 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9417 SD-72858: Failure in sending system notifications for incoming requests and conversations in environments where Microsoft Office 365 and Microsoft Exchange mailboxes are configured. This is because even the valid emails sent within these domains are marked as bounced as they don't have the 'Return-Path' header. SD-72318: Under
ManageEngine introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians get rid of day-to-day troubleshooting barriers. With precise remote control and 12+ powerful tools, you can rescue remote computers from IT incidents without having to leave your seat. Highlights: Advanced Remote Control to troubleshoot Windows, Mac
ManageEngine Introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians
Enabling SSL for OpManager web console using pfx or keystore or truststore
In this video you will learn how to enable ssl in OpManager using pfx or keystore or truststore
Third party SSL certificate implementation in OpManager
In this video you will learn how to enable SSL for OpManager web console
Apple distrusts some certificate authorities with iOS 12
Hello, Greetings from ManageEngine! With the release of iOS 12 and Mojave right around the corner, here is an update about trusted certificates to ensure a smooth transition to iOS 12 or Mojave. Apple is completely distrusting the following Certificate Authorities (CA) and removing them from iOS Trust Store: Symantec Federal Common Policy Root If you are using certificates issued by the above mentioned CAs in the on-premises version of Mobile Device Manager Plus, you will have to use the certificates
Critical Privilege Escalation Flaw: The Windows Task Scheduler Zero Day Vulnerability
About the vulnerability: A security researcher with his twitter handle named SandboxEscaper on August 27 released the source code for exploiting a security bug in the Advanced Local Procedure Call (ALPC) interface used by Windows Task Scheduler. The issue exists in the SchRpcSetSecurity API function, which fails to properly check user's permissions, allowing WRITE privileges on files in C:\Windows\Task. The vulnerability affects Windows versions 7 through 10 and can be used by an attacker to escalate
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk using analytics, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
Mobile Device Manager Plus - Free Training
Join us on 19th and 20th September 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on September 19th: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on September 20th: Device Enrollment
Workaround for Filezilla Client Download Failure
Problem: Downloading Filezilla patches fail due to download link containing Hash Keys. Resolution: Follow the steps below to download Filezilla Updates and upload them to the patch store: Download the Filezilla Patch from the vendor site. If you are using Patch Manager Plus build 10.0.282 and above, you can use the upload patches option to upload any downloaded patches to the patch store directly from the console. Learn how to upload patches to the patch store using upload patches option. If you
[Online Training on NetFlow Analyzer] Troubleshoot your bandwidth issues like an expert
Hi all, Did you know, you can group Access Points and SSIDs to view the combined traffic usage of your wireless LAN Controllers. NetFlow Analyzer has recently brought in some new features to enhance the visibility with which you can troubleshoot network issues faster. Join us for a two-part webinar on NetFlow Analyzer and learn these new features, latest enhancements, and best practices. Reserve your spot now> Training details: Part I: Flow data - How to configure and monitor it? Part II: How
Achieve more with your virtual infrastructure!
Over the recent years, virtualization has helped organizations expand their business capabilities by providing instant access to limitless computing resources. For optimal performance of your virtual applications, round-the-clock monitoring is essential. However, monitoring a virtual environment may not be the same as monitoring a physical environment due to the complexities involved.This is where Applications Manager training series can help.Learn the intricacies of virtualization monitoring by
[Free Webinar] Secure remote access: Tunneling connections through encrypted gateways and recording sessions
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Secure remote access: Tunneling connections through encrypted gateways and recording sessions," scheduled for September 06th. Click here to register for the session. The session will focus on managing remote privileged sessions launched from Password Manager Pro, defining how users connect to target systems such as remote data centers, and setting up session recordings. Here's a quick look at the agenda for the fifth Masterclass
[ME User Conference, London] Accelerate your journey towards compliance with our privileged identity management suite
Hi All, We're excited to announce that registration for ManageEngine User Conference in London is now open. Date: September 18–19 Venue: Hilton London Metropole (West Wing), 225, Edgware Road, London W2 1JU, UK. Register Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
[ME User Conference, London] Accelerate your journey towards compliance with our privileged identity management suite
Hi All, We're excited to announce that registration for ManageEngine User Conference in London is now open. Date: September 18–19 Venue: Hilton London Metropole (West Wing), 225, Edgware Road, London W2 1JU, UK. Register Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
Newsletter de Agosto!
¡Newsletter de Agosto! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Meet the Applications Manager team at Monitorama 2018!
ManageEngine is excited to sponsor Monitorama this fall! The event is all set to take place in the beautiful city of Amsterdam on Sept 4 & 5. This event aims at continually pushing the boundaries of monitoring and trending software. Single track sessions is one of the main highlights of this event. Meet the team behind Applications Manager A visit to the Applications Manager will help you learn how to: Get deep visibility into the KPI's of your IT infrastructure, including your physical, virtual
Forecast reports get a boost with Machine learning techniques Applications
Applications Manager has roped in machine learning techniques to give a boost to your forecast reports. This feature will help users make accurate estimates of growth trend of attributes like disk utilization of servers, database size, etc. so that they can plan capacity better. The primary objective of utilizing ML methods in the field of forecasting is to improve the forecasting accuracy by minimizing some loss function. If you turn the Machine Learning feature on, then you can view the forecast
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
Join us at the London User Conference this September
After globetrotting for months, the next IT Operations Management User Conference is all set to take place in London on Sept 18th &19th. Register Now This two-day event full of in-depth and intensive technical training will help you get into the bottom of various challenges faced in IT and we've got sessions focussed exclusively on NetFlow Analyzer. Trust me, you don't want to miss it. What NetFlow Analyzer has in store for you Learn how to : Perform in-depth traffic analysis and resolve bandwidth
Join us at the London User Conference this September
Join us at the London User Conference this September After globetrotting for months, the next IT Operations Management User Conference is all set to take place in London on Sept 18th &19th. Register Now This two-day event full of in-depth and intensive technical training will help you get into the bottom of various challenges faced in IT and we've got sessions focussed exclusively on Firewall Analyzer. Trust me, you don't want to miss
Free training and certification: Learn about our latest SIEM features
Hey everyone, The latest round of our online training and certification program for Log360 is here, and it starts on August 28. Register now » What do I get by attending this program? Understand how to gain valuable insights into network and user activity. Learn about network security and auditing with practical use cases. Get expert tips and tricks on making your SIEM deployment efficient. Earn a Log360 training completion certificate absolutely free, by answering some simple questions at the end
[Free Webinar] Diving deep into user roles and management
[Free Webinar] Diving deep into user roles and management Hi All, Our next topic for the Password Manager Pro Masterclass series is "Diving deep into user roles and management," scheduled for August 23rd. Click here to register for the session. The session will focus on user management functions such as managing external identity store integrations and using custom user roles to provide privileges to different types of users based on their responsibilities. Here's a quick look at the agenda for the
Release announcement: Build 3800
Hello everyone! We're happy to announce the release of our latest build 3800 that comes with a whole lot of features. Data Protection and GDPR compliance Analytics Plus rolls out its next phase of updates in compliance with GDPR. With this update, columns marked as 'personal data' will be excluded during export operations. Users can opt to include these columns manually using the column picker. Click here to learn more. Enhancements in dashboard user filters Dashboard user filters will now be
ServiceDesk Plus 9415 Released
Dear Users, SDP 9415 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Vulnerability : SD-72109 : XSS vulnerability found in the asset details page is fixed. SD-71576 : XSS vulnerability found in Change Calendar is fixed. SD-72080 : Directory traversal vulnerability found in file upload is fixed. SD-71495 : ZipSlip vulnerability found in distributed asset scan is fixed. SD-72568 : Vulnerability in deletion of default
August 2018 Patch Tuesday Updates from ManageEngine
Hello peeps, Good day. Quick update on the August 2018 Patch Tuesday. New Security Bulletins : 2018-08 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4343899) 2018-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4343888) 2018-08 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4343896) 2018-08 Delta Update for Windows 10 Version 1607 and Windows
Script master 21 : Auto share requests to groups specified in the tasks associated with the request
There may be a scenario where multiple people like testers, developers, and deployers might be involved in a request fulfillment. For that, the progress of the request has to be constantly monitored by them. However, they cannot be given full privileges to access all requests associated with a site/group/department. This script will automatically share the request to the groups assigned to Tasks associated with the request. This can be also configured on 'Request custom menu' so that the action
Auto-remediate your incidents using AlarmsOne
AlarmsOne releases auto-remediation to help you prevent or fix known incidents automatically. Now you can define scripts to delete log files, clear disk memory, etc, and run them when alerts are triggered. Auto-remediation actions are executed using an AlarmsOne agent that you need to install in your system. Click here to learn how to install the poller. Once it is installed, you can define the alert criteria and write the necessary script to trigger the required auto-remediation action when you
[Register Now] ManageEngine’s Active Directory & IT Security seminars are back in India
Hello, We are delighted to announce that the our Active Directory & IT Security seminars are all set to take place in Mumbai on October 9 & New Delhi on October 11. Product experts from our ADSolutions team will present the best practices to secure your IT environment. This is the need of the hour as it will ensure that your environment does not fall prey to any of the rapidly rising, weirdly named and any unknown security threat lurking around the corner. They will also share pro tips to manage,
August 2018 Patch Tuesday Updates from ManageEngine
Hello peeps, Good day. Quick update on the August 2018 Patch Tuesday. New Security Bulletins : 2018-08 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4343899) 2018-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4343888) 2018-08 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4343896) 2018-08 Delta Update for Windows 10 Version 1607 and Windows
Microsoft Patch Tuesday July 2018
Hello peeps, Good day. Quick update on the July 2018 Patch Tuesday. New Security Bulletins : 2018-07 Security Update for Adobe Flash Player for Windows (KB4338832) 2018-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4338823) 2018-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4338824) 2018-07 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4338820) 2018-07 Cumulative Update for Windows 10 Version 1607 and Windows
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